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Rated 3.7 out of 5 by 97 reviewers.
Rated 2.0 out of 5.0 by Ok for one night Not a great experience. Room was ok but air conditioning was turned off. The staff came up and turned it on at the motherboard in the roof. The only issue was it was the stuck on the one low temperature all night and turned the room into an ice bucket. When staff were told they were less than helpful!! Don't eat in the bar at night. Lasagne was microwaved to a crisp that you could break your teeth and the gammon steak dry and like the sole of shoe. Really disappointing. To to McDonalds or tesco express next to hotel for a better meal! We love the holiday inn brand and as platinum members we were gutted at this one falling short of the mark. Bedroom was clean but bathroom was full of water marks and needed a good scrub. Stay in another hotel if in the area as this one can do better. August 9, 2013
Rated 4.0 out of 5.0 by Stay cool in hot summer I spent four nights in this hotel during the recent heatwave. While it was stifling outside, the room stayed cool and the comfortable bed meant I had no difficulty sleeping. I am sure the air-conditioning would be just as effective as a heater in the winter. The food menu was quite restricted but what they had was good. Overall I would recommend this hotel. July 27, 2013
Rated 3.0 out of 5.0 by Comfortable but poor evening meal We were very disappointed with the meal served in the evening. The lasagna was so hard I could not cut through the pasta, it was very dry and the salad was not fresh. My husband had the burger which he said was very dry, we both left most of our meal. We would have reported this problem to a member of staff but when we left the table there was no one on reception. I did report the problem to the receptionist the next morning. July 14, 2013
Rated 5.0 out of 5.0 by Second to none I was in Crewe for a conference and not able to stay at the conference venue. I expected the Holiday Inn to be second best but how wrong was I? Staff professional, welcoming and helpful at all times. Great room, comfortable bed and fab WiFi. Highly recommended. July 3, 2013
Rated 4.0 out of 5.0 by Loved the stay Quiet room, good service, friendly and obliging staff, loved our stay. Breakfast mediocre and should be improved June 12, 2013
Rated 3.0 out of 5.0 by ok for business stay Comfotable bed and a nice room. Staff are friendly and helpful. June 10, 2013
Rated 4.0 out of 5.0 by Very helpful, polite staff We have stayed several times with this chain of hotels, and been very satisfied. This time, the room was hot, the air conditioning was noisy, and there was no obvious way for us to control it. There was also some sort of fan or generator going outside our window during most of the night. We both suffered with sinus problems for about 24 hours after our stay. We did mention it in reception next day, and the young lady was most apologetic. June 9, 2013
Rated 3.0 out of 5.0 by Comfortable Room but overrun staff The first room we were offered had no electricity due to the control contactor not working. The duty manager quickly provided an alternative which was very comfortable. There was a large wedding party booked in and there was just not enough staff to cater for there demands with long waits for evening food. The breakfast was missing several components due to still being frozen or still being cooked. Again due to only one staff in kitchen. However staff seemed sincerely apologetic and probably a good venue on another night. May 14, 2013
Rated 4.0 out of 5.0 by Holiday Inn. Crewe. Comfortable Rooms. Friendly staff. Free coffee. What more could a person ask???? Room for improvement as far as the breakfasts are concerned; but hey; three out of four ain`t bad. On the whole; very enjoyable. May 7, 2013
Rated 1.0 out of 5.0 by Poor quality We have stayed at HI since 1993 (all over the world) and I have to say this is the worst one in which we have stayed. The staff were excellent, that's the good news. The walls appear to be made from a mixture of paper mache and case hardened butter. We could hear people breathing next door!! We asked for a quite room and had one right by the hall entrance (after been given a double which we did not ask for), our room was sandwiched between three couples who lacked the courtesy to close the room doors quietly - the doors banged all afternoon and evening, never heard a set of doors so badly adjusted (we moved to York and the doors there closed with just a snick even if you tried to slam them!!!!). I know you cannot blame to hotel, but the smell of cooking from the MacDonalds next door (24hrs) was ever present. April 28, 2013
Rated 2.0 out of 5.0 by Crewe Hotel must be going through a traumatic upgrade as we found that boxes and paint tins were left abandoned on the 3rd Floor by the lift and remained there overnight, our room overlooked a big skip of Hotel room waste including mattresses!. Our room smelt of paint and the shaver points did not work. Very dissapointed. Hotel was very noisy. April 17, 2013
Rated 3.0 out of 5.0 by lost booking I have stayed at this hotel before and it is always value for money.Unfortunately,this time at check in although I had a confirmation email the hotel wasn't expecting us. Luckily !! we were given the last room left. Comfortable bed but bathroom very cold and extractor fan not working. Will stay again but only because it is handy for visiting family in Crewe but not impressed this time March 9, 2013
Rated 1.0 out of 5.0 by Cold comfort Nice room - but no effective heating- very cold indeed. Dreadful apology for a breakfast - cold rubbery scrambled egg - . stale equally rubbery and cold croissants and utterley dire coffee from a machine - no choice - no service - UGH ! January 16, 2013
Rated 4.0 out of 5.0 by Good location Good place to stop on way to Holyhead,welcoming reception January 3, 2013
Rated 4.0 out of 5.0 by Very good hospitality ! All the best wishes to the team of Holiday Inn Express in Crewe. I and my father were staying a couple of days before Christmas, to visit my little sister who was going to Crewe Uni. We enjoyed our stay enormously. The hotel is situated near the Centre, shops and so on. Our short stay was too short, in fact. So we would like to visit Crewe and Holiday Inn Express next time again ! Thank you very much for the pleasant stay ! January 2, 2013
Rated 2.0 out of 5.0 by Awful room with no windows or hanging area for clothes Manager on check in was indifferent to me being a Priority Club member. I accept that it varies between hotels but he stated with the HIEX brand you get no perks!!!??? At check the system was down and I was unable to pay. May be you are going to give this one for free? However I was promised the charge and receipt would be emailed to this email address the same day that I stayed - thats a load of rubbish as its still not arrived You will see I have already referred to your hotel on Tripadvisor - which I regularly contrubute to December 14, 2012
Rated 3.0 out of 5.0 by Hotel Stay Good service. Bar lacking and restaurant non existent. Staff friendly and room comfortable. December 11, 2012
Rated 1.0 out of 5.0 by WORSE HOTEL IN THE WORLD!!!!!!!!!! Had a problem with the air condition – it would not adjust from the room and was set to centrally manage. Set at 26 c. I asked for it to be turned down and was told that by reception that they would reset and call be back….never got a call back…when I rang back I was told that they did not want to dispute me!!!!! Was told there was a problem with the system…..asked for general manger to ring me at 9am in the morning….9am came and went ….guess what …NO CALL from GM……I rang reception just after 9.30 and was told the GM was busy trying to get the checking out system working …they could not check out staff…asked why he had not called me back and they could not answer…..GM rang me 15 mins later …said he asked one of his staff to call me at 9.00am but they failed…the GNM showed little interest in my issues even when I said I could not find the switch to turn off the radiator in the bathroom …he said it was outside near the light switch….well there was only one switch outside which turned the light on or off….nothing to switch the radiator off …which was on full blast all night….it was so hot…..on check out I asked where the switch was and the reception said it was located behind the tea/coffee cupboard which was underneath the light switch for the bathroom….so if you want to switch off the heater in the bathroom you have to move the cupbroad….as a Platinum member who stays over 100 nights a year for the past 8 years …this is the worst hotel every….avoid at all cost. December 10, 2012
Rated 4.0 out of 5.0 by Room very clean & bed comfortable. Friendly service throughout, This is our second time staying at the Holiday Inn Express, Crewe and I would more than happy to recommend this hotel to anyone looking for reasonably priced, comfortable, clean and friendly accommodation. We would most certainly be back. December 8, 2012
Rated 5.0 out of 5.0 by stayed before and will again Very smart very clean Hotel and excellent front of house staff. food good and room a bit up market from some express inns. just as good as some crown plazza'si have spent the night in. Strange location near Mcdonalds but once you are in the hotel all good cheers November 28, 2012
Rated 4.0 out of 5.0 by cofortable rooms, good evening meal. overall very good rxperiance, but the breakfast was not up to HIE normal standards and there were just lame excuses as to why all food was not available November 28, 2012
Rated 5.0 out of 5.0 by Great staff, Great service What this hotel lacks in size it makes up for in warm friendly staff and a lot of efficiency. I've stayed here many times now and always receive a very good service. The rooms are clean and comfortable with a spacious desk space and plenty of tv channels to help pass the time. Its in the perfect location for business or pleasure with just a 2 minute walk to the station. November 5, 2012
Rated 5.0 out of 5.0 by Crewe 3 girls working on the night I stayed were all excellent at making me feel welcome at the Hotel without sounding patronising and like uncortable for them. I think it's a great thing to feel like that. I wouldn't normally fill in a questionaire but I decided at the time that if I recieved one I would comment. Well done HI Express Crewe. Great Service. October 29, 2012
Rated 4.0 out of 5.0 by Pleasant hotel with Art Deco curves The Holiday Inn Express Crewe is a five minute walk from the railway station just off Macon Way adjacent to a 24 hour McDonalds, it is about a 15-20 walk into the town centre. The hotel is very striking with it’s Art Deco theme and inside the reception and bar area are quite pleasant and thoughtfully decorated. Check in was very good and all of the hotel facilities were pointed out and I was in my room minutes later. The room was quite spacious and again nicely decorated and felt more Holiday Inn than Express. There was a lot of storage space, a good bed, tea/coffee facilities and the TV had a large selection of channels. One niggle is that my room was outwardly facing and there was a lot of noise all through the night, this however was no fault of the hotel. The bathroom was nicely laid out with a powerful shower but only one of the two wall dispensers had any soap in it. Breakfast was excellent and there were hot items of bacon, sausages, scrambled eggs and beans also juice and coffee machines, croissants, tinned fruit, yogurts, cereals and a toaster. I thought it was a good breakfast selection. I would eagerly stay again in the future. October 28, 2012
Rated 5.0 out of 5.0 by A handy place to stay We needed somewhere convenient for the town centre & at a reasonable price. We were very impressed with the size & comfort of our room. It was spotlessly clean. Good value for the price with breakfast included. Would definitely return. October 19, 2012
Rated 5.0 out of 5.0 by comfortable bed and excellent service Stayed with family, would highly recommend, great breakfast, excellent service from staff. October 17, 2012
Rated 3.0 out of 5.0 by august leisure break Rooms asked for facing railway together.Phoned and told this was arranged.Arrived to find two rooms allocated faced away from the railway and on different floors.Partially rectified with one room facing railway but still on different floors.Breakfast did not have all items on some days.Staff did nothing to rectify.The air conditioning was not functioning.Hotel was clean and well positioned for railway station. October 6, 2012
Rated 4.0 out of 5.0 by comfortable and convenient Very convenient for Crewe railway station ( we were booked on an excursion) We had no complaints all was clean and comfortable . Breakfast was sufficient but being a buffet, quality suffers ( not as hot, eggs overcooked ) if you are late down. Staff were courteous and helpful but with all budget hotels can be thin on the ground and busy. Hotel is adjacent to a busy commuter road so light sleepers may be advised to ask for a room at the rear October 6, 2012
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