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Rated 4.0 out of 5 by 50 reviewers.
Rated 5.0 out of 5.0 by Overall experience was excellant! I was pleasantly surprised to find this clean, comfortable hotel in the small town of Crockett, TX. It was easily accessible into and out of town. The staff were friendly, courteous, and very helpful. The room was clean and comfortable and well suited for business purposes. The internet was free and easy to access. So was parking. Overall experience was excellent and I would happily stay here again if called to business in Crockett, TX! July 12, 2014
Rated 5.0 out of 5.0 by Yay Jennifer!! Jennifer was the only employee working the July 4th holiday at the desk!! She was helpful and attentive!! Thank you for your hard work, we appreciate it. July 8, 2014
Rated 5.0 out of 5.0 by Great stay as always. I've still not had a bad stay in the last 3 years! Good people, clean rooms.....what more can be asked??? June 27, 2014
Rated 5.0 out of 5.0 by Outstanding staff After walking out at 11pm of another hotel due to poor service and room quality, we received some of the best service I have ever had at a hotel; Room was great but the service is what set it apart. June 23, 2014
Rated 4.0 out of 5.0 by pool great,room perfect, small problem with extended check service but friendly staff took care of it our stay was very comfortable up to date with all features, pool was perfect,couple of grills for guest to use at pool, picnic area towards the back ,parking was no problem.breakfast a wide variety of breakfast goodies, check in was easy the only problem we experienced was we had ask for late check out several days before and at check in I reminded them again....well the next morning we left motel for a while came back and our room key no longer worked and staff was coming out of room with our do not disturb sign on door I went to front desk and was told she wasn't told we had late check problems was fixed we finished our extended stay but all out sheets and towels ect. hard been removed from room so we had to lay on bed with no sheet after we went swimming we had no way to dry off even went inside and ask for pool towels which they never brought out to us .....more communication and that whole problems with check could of been avoided but the girls at front desk are very friendly June 20, 2014
Rated 4.0 out of 5.0 by good stay have a good breakfast and is a good place to stay if your in crockett February 9, 2014
Rated 5.0 out of 5.0 by There is a reason I come back again and again! I love this hotel. I won't stay anywhere else when I am in Crockett! The staff is so friendly, and each time I am there they go over and beyond my expectations to make my stay the best yet. I'm beginning to think of them as my family away from home. The hotel is clean and the rooms have plenty of space. I sleep wonderfully on their beds and pillows that are supplied. I love how I don't even know the sun is up in the morning because of the blinds/curtains. Also, I feel like this hotel is in the perfect location. - VERY close to the grocery store, gas station, tire repair place ( had to get my tire fixed) and restaurants...This time, I brought my young daughter, so the fridge and microwave in the room came in handy many times. The breakfast in the morning was fantastic- my picky daughter even ate the food! LOVE this hotel. STAY HERE! January 5, 2014
Rated 5.0 out of 5.0 by Twas the Weekend Before Christmas Another great stay at the Holiday Inn Express in Crockett, Tx. The staff who are always pleasant, and helpful....truly had the Christmas spirit (with Christmas just a few days away). I would like to thank Nikki Varner, for some helpful suggestions on local one of a kind Christmas gifts and new places to eat in quaint Crockett while in town. The Holiday Inn Express in Crockett is definitely home away from home for me as I travel the highways and bi-ways of East and Central Texas. December 26, 2013
Rated 2.0 out of 5.0 by Sorry to Say This was my first stay at this property and it will, hopefully, be my last. I waited at least ten minutes for someone to come to the front desk; and yes I called out several times. The alarm box went off and I thought surely that would bring someone but it was several minutes before the young woman showed up, turned off the alarm and never apologized for keeping me waiting. As I was going to my room, she called out thanking me for being a member of the IHG rewards club. When I got to the room, I put on my white socks and took about six steps to the bathroom and they were dirty. One of the lights in the bathroom was out; the sink was cracked throughout the sides and the bottom; and one of the lamps was not working. Next time I am working in the area, I will stay at the Huntsville HIE; my experience there was much better. December 22, 2013
Rated 2.0 out of 5.0 staff No problem with staff other than desk staff. We had our rooms extended and when we hot to hotel about 1 am we went to get keys renewed. We told the lady what room we had been in she just Rekeyed the cards. She did not check to see if they had changed our rooms. I opened the door and found a man sleeping in that room we were lucky he did not wake up could have turned bad. She response was oh well and got us another room. December 18, 2013
Rated 5.0 out of 5.0 Wonderful Holiday Inn Express property in a small town I was amazed at the quality and cleanliness of this hotel being that it is in the middle of nowhere in a small town called Crockett. I was pleasantly surprised at the comfort of the beds, thee knowledge of the staff and the friendliness of everyone who worked there. The breakfast was great, the coffee was fresh and hot. I highly recommend staying at this hotel if you are ever in this area. December 10, 2013
Rated 3.0 out of 5.0 by Not good Really now, just because it's the only place to stay in Crockett is no reason to be lax in service and cleanliness. Breakfast is hard to review because there wasn't much there. The equipment was there, no food. I will drive the 30 plus miles to another HI before staying in Crockett again with this level of service. November 27, 2013
Rated 5.0 out of 5.0 by Excellent This is an excellent hotel! Rooms are always clean, and the staff is always eager to help. Would recommend to anyone! November 26, 2013
Rated 5.0 out of 5.0 by Excellent, Friendly, Helpful, Cheerful, Front Desk Staff The young ladies at the front desk were absolutely awesome. The BEST front desk we have ever, and I mean ever encountered. They were FRIENDLY, HELPFUL, PROFESSIONAL, CHEERFUL, AND THEY SMILED. They deserve a raise and need to train other front desk staff everywhere. November 7, 2013
Rated 5.0 out of 5.0 by Love the owners!! Great place to stay when you have to be in Crockett away from home. We absolutely ADORE the owners!! November 6, 2013
Rated 4.0 out of 5.0 by Comfortable bed, excellent TV cable variety The only thing negative I have to say is the price is quite high. I have stayed at several other Holiday Inn Expresses, and the prices have alway been more reasonable. This is my second time to stay at this particular HIE, but the compitition is limited in this smaller Texas town. It is quite nice and a the best in the area to stay at. October 23, 2013
Rated 5.0 out of 5.0 by Nice stay As a person who stays in hotels a lot, this hotel by far is one of the nicest. Maybe not the newest but the staff was so nice and I enjoyed them. October 15, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. Will definitely be back staff was professional and room was clean and comftable October 10, 2013
Rated 5.0 out of 5.0 by Excellent Staff Service I travel more than the average person during the year, and the Holiday Inn is my hotel of choice. I have had some nice and not so nice experiences at the hotels. I recently stayed at the Holiday Inn in Crockett, Texas. WOW !! I must say, they have the friendliest Staff of any Holiday Inn I have stayed at, hands down. Anytime I was coming or going they never failed to ask if I needed anything, and if I was enjoying my stay. The room was very pretty , clean and cozy. The breakfast was the typical continental breakfast , the food was fresh and the cinnamon rolls were everything I had read about! , The Ladies taking care of the breakfast were overly kind and helpful. When I booked this room my thought was it was a little pricy for that area, but after my stay here I feel it was worth every penny ! Keep up the good work and smiling faces ! September 27, 2013
Rated 4.0 out of 5.0 by Swift Check-In Coming in from Houston, I just wanted to rest. Check-in was quick and hassle free. September 25, 2013
Rated 5.0 out of 5.0 by Stay here!!! I love this hotel! It was a perfect place to stay for my trip into Crockett. I was greeted kindly and promptly to check in ( nice after a long drive). The hotel room was extremely clean. The room looked like it had been totally renovated. Even the carpet looked new. It had a very nice sized bathroom with hot water for days... (Wish I could have that much hot water in my own house!!) The bed was comfortable, so comfy I almost didnt want to get up in the morning. The breakfast was perfect, and the pool looked refreshing even though I didn't have a chance to use it. Next time, I will! I look forward to my next trip to Crockett- I will be staying here again! August 28, 2013
Rated 5.0 out of 5.0 by Very nice staff Wonderful staff that even loaned us an umbrella when it was raining. Room was very comfortable, but I thought a little overpriced. August 28, 2013
Rated 4.0 out of 5.0 by had a good stay had a good stay. breakfast was good room was nice. August 26, 2013
Rated 1.0 out of 5.0 by Terrible Service Room was not ready upon check in. Was not even recognized as a IHG Rewards member, even though I am Platinum. Very impersonal. Hotel guests complaining because it was overbooked for a large funeral in the area I think. August 21, 2013
Rated 5.0 out of 5.0 by Front desk staff was excellent .. My stay at Holiday Inn express was very nice. The whole front desk staff was excellent very nice and courteous . My room was very clean and neat when I arrived. Recommend every one traveling to or thru Crockett to stay there a night. August 21, 2013
Rated 4.0 out of 5.0 by good location The only negative would the front desk staff - in training when we checked in and check in was slow; asked a question regarding bill when checking out and staffperson did not know the answer (something she should have been informed of during her training). The breakfast staffperson was excellent - good job; good variety of items served. August 20, 2013
Rated 4.0 out of 5.0 by Good room Nicest hotel in the Crockett area. Good rooms & great people! August 13, 2013
Rated 5.0 out of 5.0 by Great service, friendly staff, clean room Easy location, friendly staff, clean accommodations. Staff checked on how we were doing. Pool area was nice to get out in the evenings. August 9, 2013
Rated 4.0 out of 5.0 by Comfortable beds and Reasonable Service Hotel ran out of clean towels on the second day of visit. Housekeeping staff was gone for the day when this was realized. Eventually the front desk staff resolved the matter..... SUGGESTIONS: Add bagels to breakfast bar. Place a note in the rooms to remind other guest that others might be early to bed or light sleepers: No running, jumping or playing on furniture after 9:00 p.m. Otherwise, it was a great stay. August 2, 2013
Rated 2.0 out of 5.0 by Poor Value The toilet would not flush unless you removed the lid & operated the mechanism from inside of the water tank. This was not found out until the day I checked out. Behind the curtains the sheet rock & tape are coming off the wall. The breakfast is very limited. Bread at one end of the counter, toaster at the other end of the counter. Coffee was on the other side of the breakfast room. The juice machine is able to dispense 4 types of juices. When I was there it dispensed 3 lemonades, & 1 water......really, lemonade for breakfast. What about orange or apple juice ? The lady who checked me out was unable to help with a discount, but advised me that the manager would be contacting me, I'm still waiting for that phone call. I will not stay here again, nor would I recommend this motel to anyone else. June 29, 2013
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