Rated 3.8 out of 5 by 33
Rated 5.0 out of 5.0 by Dallas3550 Comfortable bed and great service.
Will definitely be back staff was professional and room was clean and comftable
October 10, 2013
Rated 5.0 out of 5.0 by AmyTx67 Excellent Staff Service
I travel more than the average person during the year, and the Holiday Inn is my hotel of choice. I have had some nice and not so nice experiences at the hotels. I recently stayed at the Holiday Inn in Crockett, Texas. WOW !! I must say, they have the friendliest Staff of any Holiday Inn I have stayed at, hands down. Anytime I was coming or going they never failed to ask if I needed anything, and if I was enjoying my stay. The room was very pretty , clean and cozy. The breakfast was the typical continental breakfast , the food was fresh and the cinnamon rolls were everything I had read about! , The Ladies taking care of the breakfast were overly kind and helpful. When I booked this room my thought was it was a little pricy for that area, but after my stay here I feel it was worth every penny ! Keep up the good work and smiling faces !
September 27, 2013
Rated 4.0 out of 5.0 by AMARR Swift Check-In
Coming in from Houston, I just wanted to rest. Check-in was quick and hassle free.
September 25, 2013
Rated 5.0 out of 5.0 by KMFR Stay here!!!
I love this hotel! It was a perfect place to stay for my trip into Crockett. I was greeted kindly and promptly to check in ( nice after a long drive). The hotel room was extremely clean. The room looked like it had been totally renovated. Even the carpet looked new. It had a very nice sized bathroom with hot water for days... (Wish I could have that much hot water in my own house!!) The bed was comfortable, so comfy I almost didnt want to get up in the morning. The breakfast was perfect, and the pool looked refreshing even though I didn't have a chance to use it. Next time, I will! I look forward to my next trip to Crockett- I will be staying here again!
August 28, 2013
Rated 5.0 out of 5.0 by mimee Very nice staff
Wonderful staff that even loaned us an umbrella when it was raining. Room was very comfortable, but I thought a little overpriced.
August 28, 2013
Rated 4.0 out of 5.0 by crashc3168 had a good stay
had a good stay. breakfast was good room was nice.
August 26, 2013
Rated 1.0 out of 5.0 by dwork2000 Terrible Service
Room was not ready upon check in. Was not even recognized as a IHG Rewards member, even though I am Platinum. Very impersonal. Hotel guests complaining because it was overbooked for a large funeral in the area I think.
August 21, 2013
Rated 5.0 out of 5.0 by LIl501 Front desk staff was excellent ..
My stay at Holiday Inn express was very nice. The whole front desk staff was excellent very nice and courteous . My room was very clean and neat when I arrived. Recommend every one traveling to or thru Crockett to stay there a night.
August 21, 2013
Rated 4.0 out of 5.0 by scranton37 good location
The only negative would the front desk staff - in training when we checked in and check in was slow; asked a question regarding bill when checking out and staffperson did not know the answer (something she should have been informed of during her training).
The breakfast staffperson was excellent - good job; good variety of items served.
August 20, 2013
Rated 4.0 out of 5.0 by detree62 Good room
Nicest hotel in the Crockett area. Good rooms & great people!
August 13, 2013
Rated 5.0 out of 5.0 by DinahSue Great service, friendly staff, clean room
Easy location, friendly staff, clean accommodations. Staff checked on how we were doing. Pool area was nice to get out in the evenings.
August 9, 2013
Rated 4.0 out of 5.0 by Junkman1946 Comfortable beds and Reasonable Service
Hotel ran out of clean towels on the second day of visit. Housekeeping staff was gone for the day when this was realized. Eventually the front desk staff resolved the matter.....
SUGGESTIONS: Add bagels to breakfast bar. Place a note in the rooms to remind other guest that others might be early to bed or light sleepers: No running, jumping or playing on furniture after 9:00 p.m.
Otherwise, it was a great stay.
August 2, 2013
Rated 2.0 out of 5.0 by ToonArmy Poor Value
The toilet would not flush unless you removed the lid & operated the mechanism from inside of the water tank. This was not found out until the day I checked out. Behind the curtains the sheet rock & tape are coming off the wall. The breakfast is very limited. Bread at one end of the counter, toaster at the other end of the counter. Coffee was on the other side of the breakfast room. The juice machine is able to dispense 4 types of juices. When I was there it dispensed 3 lemonades, & 1 water......really, lemonade for breakfast. What about orange or apple juice ? The lady who checked me out was unable to help with a discount, but advised me that the manager would be contacting me, I'm still waiting for that phone call. I will not stay here again, nor would I recommend this motel to anyone else.
June 29, 2013
Rated 1.0 out of 5.0 by KRaquel So So Experience
The air conditioning unit was VERY LOUD and the moisture level in the room was terrible.
I had to blast the air to keep the humidity down but the the incredibly loud air conditioning would crank and wake me up every 20 minutes (no exaggeration).
•The beds are fair but the pillows are poor quality.
•The bathrooms were immaculate.
•The breakfast was delicious.
•The wait staff was friendly, pleasant and professional.
•So other than a terrible nights sleep I would recommend this place. Bring ear plugs...
June 7, 2013
Rated 2.0 out of 5.0 by Traveler55 Friendly staff, poor value
Staff is super nice. That's the only nice thing I can say about this hotel. Rooms are WAY over priced, rooms will cost you $30 more than other Holiday Inn Express. Fitness area was closed (was told for over a month). There is a swampy smelly area between hotel and parking lot, watch where you step. TV had very poor picture quality, definitely not HD, several channels were missing. Towels were very rough and scratchy.
You'd be better off driving a little further to Huntsville, Lufkin or Palestine.
April 4, 2013
Rated 4.0 out of 5.0 by BSDA two night stay at Crockett HIE
We have stayed at this hotel now at least 7 times. The hotel is clean and comfortable and the staff friendly. We feel that the hotel is somewhat over priced for the area.
We were disappointed this time as the breakfast buffet was poor both in selection and in quality of the food. The young lady in charge when asked for things, like sausage patties, brought out 4 of them. It was as if the breakfast items were coming out of her pocket. A breakfast served from 6 to 10 AM was practically empty at 8:30 AM. The cinnimon rolls were empty, she threw away the empty plastic container and they were not refilled in the time we were there. The buscuits were like rocks and the sausage gravy was going sour.
We will stay here again perhaps this was a fluke. As I said the hotel is clean and comfortable and the staff friendly.
March 23, 2013
Rated 2.0 out of 5.0 by blahblah Great facilities but staff was repetitively difficult to work with
The first problem i ran into was trying to get a block set up for my friends and family. It took a couple weeks for the receptionist to send me the block info form that I had to fill out. Then I was able to fill out the block form. A month later I found out that the block had expired before we even stayed at the hotel. I understand if you are only allowed to block for 30 days but then I should have been informed that I should only block within 30 days prior to our stay at the hotel. It was a very confusing situation. Once I found out about the expiration I told all my family and friends to book their rooms individually. Supposedly they had no issues there.
Our stay was very pleasant. The rooms and service was great. But the preparations leading up to it were quite difficult. I would have gone somewhere else but there really isnt any competetion for holiday inn in the surrounding area.
March 21, 2013
Rated 5.0 out of 5.0 by Snoopy61 Nicest Holiday inn Express we have stayed in!
We arrived late and very tired. The front desk lady (Carly) provided us with bottled water and fresh baked cookies. Our room keys were waiting for us and check in was quick. This property is a nice little gem deep in East Texas. We come to Crockett to see family and look forward to staying here again!
January 20, 2013
Rated 5.0 out of 5.0 by loveladybabe restful
great location and quiet ( limited external noise)
December 14, 2012
Rated 5.0 out of 5.0 by casekei1 Love the Beds and pillows
Holiday Inn Express has the most comfortable beds and pillows.The staff was very helpful with directions and sugestions for food.
December 3, 2012
Rated 4.0 out of 5.0 by Karla57 comfortable bed, great service, and feels like home
The remodeling continues and the hotel looks great. We were there a month ago and many improvements have been completed. As always the staff was warm and welcoming. The 8 pm hot cookies and cold milk were great! Breakfast was good, too.
We would recommend this hotel without reservations. It has become our "home away from home".
November 28, 2012
Rated 3.0 out of 5.0 by Cole Drinking Cups in Room
The drinking cups in this room were not individually wrapped for guests use. Hotel did not have complimentary bottled water in rooms. The hotel seemed to place emphasis on cutting costs rather than providing quality for guests.
November 22, 2012
Rated 5.0 out of 5.0 by Howard70 Great Service
Appreciate the staff letting us check in early to dress for a funeral service which we were attending.
The Jenkins family
November 2, 2012
Rated 3.0 out of 5.0 by 2travel365 Average property, not well maintained
This is the only real hotel option in Crockett so finding other viable options is limited. As a result the rates are unusually high and the maintenance of the property is poor. Outside and common areas are often dirty and need repair. Romms are average and do not feel entirely clean.
October 17, 2012
Rated 1.0 out of 5.0 by chata Poor housekeeping
The toilet did not work for three days, only enough coffee for one cup was provided, if you used your paper cup, it was not replaced and the toilet paper was never replenished. The staff was friendly, but the accommodations were awful!
October 15, 2012