Rated 4.5 out of 5 by 69
Rated 5.0 out of 5.0 by ltci Best Place in Charleston WV to Stay
If you are traveling through town, coming to town for a extended stay--whatever the reason there's only one place to stay--that's here! We travel all over the world staying in a hotel more than home and here is so much like home--we are treated with the utmost care and concern! Even when I call prior to arrival--everyone on staff are very caring---
Also, the places to eat dinner or lunch are easy to get to as well--
So again, if you are traveling through town the only place to stay is here!
February 26, 2014
Rated 5.0 out of 5.0 by SmithsIntl Phenomenal Service
We just picked up our kids on Christmas day and stayed at this property. My husband and I were jet lagged (13 hour time difference from China) and we were awake at 3am. We came down to the lobby to not wake our kids and the Night Auditor was kind enough to brew us coffee, get us the paper and light the fireplace so we could relax without waking up the family. Talk about going above and beyond she put a tray of cinnamon rolls, Danish and english muffins out as well so we could eat something at 3:30am. When the food service team member showed up she continued the excellent service making sure we had everything we needed. With that level of service we will always stay there when traveling through.
Great rooms and wonderful staff.
January 16, 2014
Rated 2.0 out of 5.0 by Trey2013 Horrible Maid Service
I have spent six nights at this hotel in the last month, three on two different occasions. Despite talking with the staff and management, my room was skipped everyday, except the last day, by housekeeping. On two of the days, the maids actually put a note under my door saying that my room wouldn't be cleaned because I had a Do Not Disturb sign on my door. When I asked about these notes, the front desk was confused, especially since the maid marked my room as "cleaned."
The people I spoke with were always very nice and very understanding. That didn't get my room cleaned though.
December 30, 2013