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Rated 4.6 out of 5 by 194 reviewers.
Rated 5.0 out of 5.0 by Business travel 101 One of the finest hotels to stay at for business trips. I would recommend Holiday Inn - Cross lanes to anyone November 24, 2014
Rated 5.0 out of 5.0 by comfortble room I found the room to be clean and comfortable. I had expected the suite to be different in that the rooms were separate but other than that, the stay was great November 22, 2014
Rated 4.0 out of 5.0 by What you should expect. A good experience for a higher priced motel. Very clean property, great staff, but I did think the hot breakfast was just so/so. The attendant was top notch, but she only had so much to work with. There was a pretty good variety of cold stuff, plus pancakes and french toast. Sausage gravy was marginal. Pool was heated, but we didn't have enough time to indulge. Exercise room was chilly, three machines in a fairly small space. Finding it at night in the dark was a challenge, they have a battle with the city over signage, so make sure you know where you are going, and keep your eyes wide open! The TGIFridays only 1/4 mile away was great, warm on the cold night we were there, great food! November 21, 2014
Rated 5.0 out of 5.0 by Great stay! Enjoyed staying. Clean, fresh room; great choices at breakfast; friendly, welcoming staff. Will go back if ever in the area again. November 12, 2014
Rated 4.0 out of 5.0 by Location Good I spend about 250 or more days a year in hotels and this "HIE" has a great staff at the front desk. Everyone I encountered was very friendly and wanted to be helpful. The only negative I have is housekeeping needs to be more attentive to the room. During my stay, 1 day my room was not made up at all. This really was not a problem for me as there are plenty of towels in the room. Only thing I wanted was more coffee for in the morning which the front desk was more then willing to supply and also asked if I would like to change rooms to correct the problem. I did not need to. The other issues was housekeeping failed to leave coffee 2 days later in the room. This is the one thing I enjoy. Having said all of this. I would certainly stay at this location anytime I am in the Charleston, WV area again without hesitation. November 12, 2014
Rated 5.0 out of 5.0 by Great Facility The facility was in good location for my business travel. Rooms were clean, staff was friendly and eager to help. Entire property was well maintained. November 11, 2014
Rated 3.0 out of 5.0 by Convenient location but breakfast was poor Great room and convenient location. We had an issue with the height of the counter in the bathroom. It was too high for my wife and 4 year old. We had to use a cooler to stand on. The eggs came out cold and the sausage had little taste. Overall, it was very average. November 11, 2014
Rated 5.0 out of 5.0 by Very clean and friendly The property was convenient to the highway, had nice amenities and was close to restaurants. Beds were a not as comfortable as I was used to in Holiday Inn's, but not bad. Liked that we had two pillow choices (firm/soft). November 10, 2014
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