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Rated 4.5 out of 5 by 69 reviewers.
Rated 5.0 out of 5.0 by Best Place in Charleston WV to Stay If you are traveling through town, coming to town for a extended stay--whatever the reason there's only one place to stay--that's here! We travel all over the world staying in a hotel more than home and here is so much like home--we are treated with the utmost care and concern! Even when I call prior to arrival--everyone on staff are very caring--- Also, the places to eat dinner or lunch are easy to get to as well-- So again, if you are traveling through town the only place to stay is here! February 26, 2014
Rated 5.0 out of 5.0 by Phenomenal Service We just picked up our kids on Christmas day and stayed at this property. My husband and I were jet lagged (13 hour time difference from China) and we were awake at 3am. We came down to the lobby to not wake our kids and the Night Auditor was kind enough to brew us coffee, get us the paper and light the fireplace so we could relax without waking up the family. Talk about going above and beyond she put a tray of cinnamon rolls, Danish and english muffins out as well so we could eat something at 3:30am. When the food service team member showed up she continued the excellent service making sure we had everything we needed. With that level of service we will always stay there when traveling through. Great rooms and wonderful staff. January 16, 2014
Rated 2.0 out of 5.0 by Horrible Maid Service I have spent six nights at this hotel in the last month, three on two different occasions. Despite talking with the staff and management, my room was skipped everyday, except the last day, by housekeeping. On two of the days, the maids actually put a note under my door saying that my room wouldn't be cleaned because I had a Do Not Disturb sign on my door. When I asked about these notes, the front desk was confused, especially since the maid marked my room as "cleaned." The people I spoke with were always very nice and very understanding. That didn't get my room cleaned though. December 30, 2013
Rated 5.0 out of 5.0 by Realy nice rooms Our stay was over the Chritsmas Holidays, Staff was very helpful. We visit this area about 2 to 3 times a year and next time we will stay here again. Had a few minor things go wrong and the staff did a great job fixing the problem. December 29, 2013
Rated 5.0 out of 5.0 by Very nice hotel Very nice hotel and reasonably priced for what we had. Our suite was very roomy and clean and comfortable. Will definitely stay again and highly recommend it for anyone looking for a nice affordable place to stay. December 18, 2013
Rated 5.0 out of 5.0 by Impressed; some details to note Was incredibly impressed by the hotel's ambience, desk & housekeeping staff, cleanliness, ammenties including the store, size of fridge w/freezer, and the nice warm pool; the pancake machine is awesome; breakfast hostess could be more relaxed and interact with guests (i.e. 'good morning", "have a nice day", "if you need anything my name is XXX" and then put a tip jar out for the breakfast staff. A couple of notes: the room heater just kept running even though it was on auto, set at 75 & read 75; there was no hair dryer in the room #although staff promptly brought one to the room when called; is there a room cleaning inventroy list?#; the shower curtain bar needs tightened--it was turned when we got into the room with the curve downward and the shower curtain wouldn't stay closed; the sink is lovely but younger kids can't reach it for use at all #when advertising for family use, the facility nees to be accessible to all family members, maybe in the suites a lower bar sink needs to be added#. Someone on staff should have gone outside and shoveled the snow out of the lot; it was a mess. I would stay there again and recommend the hotel for its overall quality. December 12, 2013
Rated 5.0 out of 5.0 by Great customer service at check in and lovely rooms!!! We pulled in from Albuquerque, New Mexico without a reservation...had to even call from road for directions. Seth was wonderful at the front counter....so helpful, cheerful, and great personality. Very knowledgeable. Recommended three great places to eat...we chose his favorite Fat Pattys and it was wonderful!!! Great rooms...super clean...wonderful beds!!! We would totally stay there again or recommend it to Family and Friends. December 9, 2013
Rated 5.0 out of 5.0 by Hard to find Property is hard to find. It is above the Golden Coral. December 5, 2013
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