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Rated 4.6 out of 5 by 353 reviewers.
Rated 4.0 out of 5.0 by Staff Was Great Good hotel. Sleeping rooms and meeting rooms and common areas were very clean. Great staff! November 17, 2015
Rated 5.0 out of 5.0 by Management of this property This is a well ran property in my opinion because of the management and the total team concept. From the head to the laundry staff, it is clear that it is a team effort in meeting the high standards of the Holiday Day Inn Express' expectations. I was pleased to stay here and definitely will return to this property in a business or leisure mood. Thanks for the experience. November 12, 2015
Rated 1.0 out of 5.0 by Bad Management It was horrible experience dealing with the staff when I disputed the room charge with them. Neither one attempted to resolve the discrepancy when I showed them my confirmation letter. Neither staff member looked in to the data base to see what the discrepancy was. Instead they kept insisting that my confirmation price was for only one room not both. I was belittled by both of your stall members by their method of responding to me. There continuous insisting my confirmation amount was one room even though my confirmation total was amount $70.00 more than one room charge. The way the handle the situation was unacceptable - their do nothing approach did not work for me. The things that happened afterward where even more appalling. You can look at my confirmation 67387090 in your system to see if wish. November 11, 2015
Rated 4.0 out of 5.0 by Great place to stay The Holiday Inn Express and Suites in Cross Lanes, WV was the perfect place to stay while on business. The staff was courteous and efficient. The rooms were clean and orderly, which really makes you able to relax while away from home. The breakfast area was clean and the selections average. Definitely will try and stay here again. November 10, 2015
Rated 5.0 out of 5.0 by Stay here every time we go through WV This motel is a gem. It is clean and quiet and very reasonable in price. The staff are very helpful and the rooms are excellent. We stay here every time we travel though West Virginia. Our granddaughter loved the elevator. We loved the nice looking interior, the breakfast, and the great rooms. November 4, 2015
Rated 5.0 out of 5.0 by Great people, nice stay Although the mattresses were too hard, I find this very common in most hotels I stay in, around 20 per year. I really wish Holiday Inn Express would get softer, more comfortable beds, because I would use them exclusively. Having said this, the beds were on par with other chains, some of which are more expensive. What sets this location apart is the staff. They were helpful without being obsequious; friendly, without trying to be my best friend forever. For example, after a long day on the road, I had accidentally left the door on my rental car open. There were plenty of valuables in the car, too. One of the staff members noticed this, shut the door, and called my room to alert me. Although my 2 year old daughter hung up on him, I really appreciated the assist. November 2, 2015
Rated 5.0 out of 5.0 by Great location easy access from Hwy! Great location! Great staff! Always try to stay at a Holiday Inn Express when possible. October 27, 2015
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