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Rated 4.6 out of 5 by 132 reviewers.
Rated 5.0 out of 5.0 by Everything was great Everything was great. The employees were courteous and pleasant. Desk manager was very helpful and explained everything. The room was clean and very comfortable. We will go back again when we are in the area. August 16, 2014
Rated 5.0 out of 5.0 by Friendliest check in person We stay at many Holiday Inn Express locations across the country. The staff person who greeted us upon arrival was very friendly and pleasant. He made us feel welcome. Pointed us immediately to the free cookies. August 15, 2014
Rated 5.0 out of 5.0 by Wonderful night Awesome staff - Jenai at the front desk made check-in extremely easy. We have two kids, one of whom needs to take an afternoon nap. She allowed us to check in early and we were even able to upgrade our room to a suite. Staff was consistently friendly and attentive. The social hour at 7:30 provided some refreshments (beer and popcorn). Would have been nice to have had some other types of snacks (cookies, chips, etc) and perhaps some other drinks (soft drinks or even some wine). Overall though, the staff did their best to make it a welcoming time for all guests...and it worked! Connecting, even if just briefly, people from all over headed in different directions. We used the pool with our kids and it was the perfect size. Kids were a little bummed to not have a hot tub, but that's not a complaint. Overall, the room was VERY clean and well-appointed. Breakfast was excellent - something for everyone Check out was a breeze. We stayed here on a recommendation from my parents, who had stayed here previously. I'm glad we took their advice! We'll be back! August 14, 2014
Rated 5.0 out of 5.0 by Love this Hotel I love staying at the Holiday Inn Express in Cross Lanes, WV. It's very convenient when my family and I fly in from Florida to visit our son who attends WVSU. Close to campus as well as to shopping necessities and restaurants. The price is very economical as well. this is my preferred hotel when I come to the area. August 12, 2014
Rated 5.0 out of 5.0 by Great hotel We arrived after 7pm with no reservations and we were accommodated with two of the last available rooms. They were spotless, roomy and we slept like logs. We occupied two rooms with five people, including two teenagers and everyone was very happy with the accommodations. I try to stay at Holiday Inn whenever possible, and this one was the best. August 11, 2014
Rated 5.0 out of 5.0 by Would rate as one of the best Holiday Inns Stayed at several Holiday Inns and this was one of the best. August 10, 2014
Rated 5.0 out of 5.0 by great stay This hotel was very comfortable and clean. Directions from the website were inadequate, however, and the facility was hard to find. Once we did, the stay was excellent. August 8, 2014
Rated 5.0 out of 5.0 by VERY NICE VERY NICE HOTEL.CLEAN AND VERY NICE STAFF.WOULD GLADLY STAY HERE AGAIN! August 7, 2014
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