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Rated 4.6 out of 5 by 167 reviewers.
Rated 5.0 out of 5.0 by ready and alert staff seemed to carry over to other guests we didn't come in contact with a lot of staff, but of those we did, all seemed happy to work there. Earlier, I mentioned the front desk clerk, and then there was the lady doing the breakfast buffet. Not only friendly, but non-stop with cleaning, replenishing, and non-stop greeting and making everyone comfortable and satisfied. Even the housekeeping staff, just arriving, were fresh, alert, and so friendly.We hope to frequent Holiday Inn Express more often. October 15, 2014
Rated 5.0 out of 5.0 by Great Service Everything about the visit was excellent - staff, rooms, service. Would definitely come back and recommend to all my friends and family. October 15, 2014
Rated 3.0 out of 5.0 by uncomfortable bed Bed was too mushy for sleeping. It took me by surprise considering the overall quality of the hotel. I spent the night sleeping on couch cushions laid out on the floor. Not my idea of a great way to celebrate 56th anniversary. However, my wife was able to endure the softness of her bed and got a good night's sleep. October 15, 2014
Rated 5.0 out of 5.0 by Clean and modern place to stay Great location - near restaurants and highway. Was very impressed with modern and cleanliness of this location. October 13, 2014
Rated 5.0 out of 5.0 by great stay new IH with the expected good quality and clean rooms. The only issue is the lighting in the bath is not as good as other IH locations we have stayed, very modern fixtures but they just did not light up the bath for shaving or my wife to get ready. they did have a nice evening reception for the guest, nice added bonus. October 12, 2014
Rated 5.0 out of 5.0 by Good value, location and facility This HIE is definitely a good one. Have been to others that were usually just OK, but this one well exceeds that. The staff was tremendous and very attentive to our needs. Here 3 days and they were always welcoming and interested in helping. Rooms were large and accommodating (king suite - worth the price difference!). Found a little hair in the bathtub, but that tends to be the case most places I've been. Otherwise rooms were very well kept. Lobby clean and well lit. Coffee was always ready and decent. Gym and pool looked nice but didn't get to use them. Water is $2.00 a bottle which is silly to me, so stop by Walmart on your way (just up the road). For us, this is a good location close to where we were working. GPS couldn't find it, but the highway signs will guide you in (right behind Golden Corral - you gotta watch for the sign) Didn't find any epic food nearby, but only ate out twice (golden corral and Fridays). October 12, 2014
Rated 4.0 out of 5.0 by Obscure and Unmarked Location We had been driving for several hours and wanted to stay at a Holiday Inn Express. Stopped in Huntington, WV at Holiday Inn to inquire about an Express on our route. They checked availability in Cross Lanes and we got directions from them. When we got off the exit, we could not locate the motel. After driving in circles, we stopped to ask directions. It was less than a mile away. We still could not see a sign or the motel. Stopped a second time for directions and finally found the Holiday Inn Express. My husband was upset that we didn't just stay at one of several other chains at that exit. The complete lack of signage resulted in difficulty finding the model and mood of the trip/evening as a result of this was unpleasant. The clerk at the desk apologized and said it was their biggest complaint. Yes, I saw a sign on the interstate indicating a Holiday Inn Express at this exit but no directions. I can't image investing in this new property but leaving it unmarked. October 10, 2014
Rated 4.0 out of 5.0 by Accessablity The Inn at Charleston WV is a nice property. Room are well appointed and comfortable. The only problem is the location. The road up the side of the mountain is not well marked. It is West Virginia. The only sign marking Holiday Inn Express is a small cardboard sign the size For Sale sign. The southbound exit ramp from the interstate is confusing. If you stay in the left lane as per your GPS, it will take you right back onto the interstate. We arrived after dark which made is more difficult. October 8, 2014
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