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Rated 4.6 out of 5 by 355 reviewers.
Rated 5.0 out of 5.0 by Awesome extended stay! The front desk/manager staff were very accomodating. Housekeeping staff were friendly and professional. The breakfast buffet was beyond belief, there were MANY choices. Overall, this stay was wonderful. November 28, 2015
Rated 5.0 out of 5.0 by Great service, price and a great night sleep the staff was friendly, the rooms were very clean and the breakfast was amazing November 26, 2015
Rated 4.0 out of 5.0 by Staff Was Great Good hotel. Sleeping rooms and meeting rooms and common areas were very clean. Great staff! November 17, 2015
Rated 5.0 out of 5.0 by Management of this property This is a well ran property in my opinion because of the management and the total team concept. From the head to the laundry staff, it is clear that it is a team effort in meeting the high standards of the Holiday Day Inn Express' expectations. I was pleased to stay here and definitely will return to this property in a business or leisure mood. Thanks for the experience. November 12, 2015
Rated 1.0 out of 5.0 by Bad Management It was horrible experience dealing with the staff when I disputed the room charge with them. Neither one attempted to resolve the discrepancy when I showed them my confirmation letter. Neither staff member looked in to the data base to see what the discrepancy was. Instead they kept insisting that my confirmation price was for only one room not both. I was belittled by both of your stall members by their method of responding to me. There continuous insisting my confirmation amount was one room even though my confirmation total was amount $70.00 more than one room charge. The way the handle the situation was unacceptable - their do nothing approach did not work for me. The things that happened afterward where even more appalling. You can look at my confirmation 67387090 in your system to see if wish. November 11, 2015
Rated 4.0 out of 5.0 by Great place to stay The Holiday Inn Express and Suites in Cross Lanes, WV was the perfect place to stay while on business. The staff was courteous and efficient. The rooms were clean and orderly, which really makes you able to relax while away from home. The breakfast area was clean and the selections average. Definitely will try and stay here again. November 10, 2015
Rated 5.0 out of 5.0 by Stay here every time we go through WV This motel is a gem. It is clean and quiet and very reasonable in price. The staff are very helpful and the rooms are excellent. We stay here every time we travel though West Virginia. Our granddaughter loved the elevator. We loved the nice looking interior, the breakfast, and the great rooms. November 4, 2015
  • 2015-11-29 T11:29:58.733-06:00
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