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Rated 4.6 out of 5 by 199 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service The receptionist was exceptionally nice because my son was short 50 cents so he gave him 50 cents out of his own money so that he could purchase the candy he wanted. Everyone was very friendly and welcoming, including the kitchen staff. The lady working that weekend was really sweet. December 11, 2014
Rated 5.0 out of 5.0 by Like being a King in a Castle !! Great Value. I was there the week before Thanksgiving, and was looking forward to getting back home. When the time came to check out I found myself wanting to stay longer.. Very comfortable bed, spacious living quarters. Outstanding customer service. Friendly staff. Can't say enough positive words about my stay. Would definitely stay again whenever I'm in the area.. Highly recommend you try this property and feel the comfort of home.. December 2, 2014
Rated 5.0 out of 5.0 Couldn't be more pleased From the moment I entered the lobby I was thrilled with the property and staff. I was greeted by a very friendly front desk staff member and quickly given my keys. A few minutes after being in the room I received a phone call to see if I had everything I needed, which I thought was a nice touch. The hotel is new, the rooms are very clean and the common areas are as well. Nice great area for watching TV, having breakfast or to hang out when you're not in the room. The property is located just a short drive to downtown Charleston and and less than a mile from several restaurants and the local casino. Also you're very close to the interstate. November 30, 2014
Rated 5.0 out of 5.0 by Best Hotel in Charleston, WVA area If you are passing through Charleston, WVA visiting for a while, there's only one place you need to look--that's here! The staff will take really good care of you--you will be able to get a good nights rest and the morning breakfast will get you started off for the day! You will not be disappointed! November 26, 2014
Rated 5.0 out of 5.0 by Friendly staff and clean rooms I wanted to get closer to home after working out of town for the week and stayng at the Holiday Inn Express in Cross Lanes was definitely a good choice. The staff was very friendly, answered all of my questions and made me feel welcome. After a 63 hour work week, I just wanted to relax. My room was very clean and satisfactory, I had a free shuttle to the local casino, and woke up to a complimentary breakfast. This was perfect for what I needed. Checkout was just as easy as checking in. Thank you to the staff and Holiday Inn Express for the enjoyable night. November 25, 2014
Rated 5.0 out of 5.0 by Business travel 101 One of the finest hotels to stay at for business trips. I would recommend Holiday Inn - Cross lanes to anyone November 24, 2014
Rated 5.0 out of 5.0 by comfortble room I found the room to be clean and comfortable. I had expected the suite to be different in that the rooms were separate but other than that, the stay was great November 22, 2014
Rated 4.0 out of 5.0 by What you should expect. A good experience for a higher priced motel. Very clean property, great staff, but I did think the hot breakfast was just so/so. The attendant was top notch, but she only had so much to work with. There was a pretty good variety of cold stuff, plus pancakes and french toast. Sausage gravy was marginal. Pool was heated, but we didn't have enough time to indulge. Exercise room was chilly, three machines in a fairly small space. Finding it at night in the dark was a challenge, they have a battle with the city over signage, so make sure you know where you are going, and keep your eyes wide open! The TGIFridays only 1/4 mile away was great, warm on the cold night we were there, great food! November 21, 2014
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