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Rated 4.6 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by Just passing through I was very amazed at the thoughtfulness of the the staff...and the cleanliness of the hotel. Just a little hard to find tucked behind the hills but not too bad. July 22, 2014
Rated 5.0 out of 5.0 by Wonderful Stay! We happened upon this hotel while traveling back to Ohio from North Carolina. This hotel was far above our expectations! The staff was friendly and helpful, the rooms were brand new with comfortable beds and a very modern bathroom. The breakfast was better than you could get at a chain breakfast restaurant and the attendant kept everything hot and fresh. We will definately stay there if we ever pass through there again! July 22, 2014
Rated 5.0 out of 5.0 by Great Clean Stay I travel for work so half my time is spent in hotels. I normally stay at IHG branded places. Out of all the places I've stayed as a platinum member this exceeded all my expectations. From the managers reception they had each night I was there to the smell of freshly mopped floors every time I walked in the front door, great staff!! Def a two thumbs up!!! July 21, 2014
Rated 5.0 out of 5.0 by Excellent I have traveled and stayed in many hotels in my life with my most recent week long stay at the Cross Lanes Holiday Inn Express & Suites rates at the very top. The staff was very clean, professional and always courteous. The morning complementary breakfast produce by Stacy was just unbeatable. I rate this Holiday Inn Express with (5) stars. July 18, 2014
Rated 5.0 out of 5.0 by Nice Place Very nice place. A little confusing to get to from interstate - need more signs. Love the bathroom sinks. Great Front Desk Staff on check-in & check-out. July 18, 2014
Rated 5.0 out of 5.0 by The best hotel around This hotel is fairly new and their rooms show for it. They keep them as if they've never been slept in and the service is exceptional. The staff goes out of their way to help in any way they can. The rooms are always VERY clean, the breakfast is great and the service is excellent. You can't ask for anything more. They are a little hard to find, but call the hotel ahead of time for directions and they'll assist you better than GPS or google maps. Stay at this hotel and you won't go wrong! July 16, 2014
Rated 3.0 out of 5.0 by Visit to Cross Lanes All other Holiday Inn Express Hotels offer 500 points for being a Platinum member and this one did not even give that option. I got a brown paper bag with goodies. I usually take the point option. Staff had no idea what that was. Also other HI Express hotels have king pillows this one did not. I know the breakfast did not offer all the options as the other ones I have stayed at. I thought that was a standard? Overall room was very clean. Recommend if going to casino ask for the shuttle bus. Very quick to and from hotel. July 16, 2014
Rated 4.0 out of 5.0 by Hidden Fee I was not happy with the extra person fee. The pool needed to be cleaned but the overall experience was still good and I would stay there again. July 15, 2014
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