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Rated 4.6 out of 5 by 309 reviewers.
Rated 5.0 out of 5.0 by Smooth process, great accomodations Excellent for an overnight stay. Would definitely stay again. July 30, 2015
Rated 5.0 out of 5.0 by Awesome This hotel far exceeded our expectations. It was better than a 5-star in the quality of the room. We loved staying here. The bed was very soft and superior in cleanliness. Hotel staff were very friendly. July 29, 2015
Rated 5.0 out of 5.0 by Clean newer facility with friendly staff Great value, clean, newer hotel with very friendly staff. Only dislikes were in regards to bathroom. 1. Above counter sink bowls are not user friendly and uncomfortable to use. They Look nice but not practical and uncomfortable to use even for a 5ft 9 inch person. 2. Hotel bathrooms that locate the toilet paper dispenser too far to the rear of the toilet seat are just missing the point. July 29, 2015
Rated 5.0 out of 5.0 by comfortable stay with great amenities We have always felt comfortable at holiday inn express hotels. we make every effort to make reservations as we travel for leisure. This hotel in Cross lanes was excellent. no complainte. very comfortable room and excellent staff. Good breakfast. the area was convenient to restaurants and well located. will stay there again. the housekeeping staff did a great job. thanks for a great stay. July 29, 2015
Rated 5.0 out of 5.0 by Great Customer Service This hotel has a friendly staff,. They provided the best customer service ever!!! The room was clean room, inside and outside the hotel was clean and it felt safe. I had an awesome stay.. July 28, 2015
Rated 3.0 out of 5.0 by midwest Average to OK stay at this location. Area was crowded, very congested. Accommodations were adequate. July 27, 2015
Rated 4.0 out of 5.0 by No Surprise I don't very often write reviews but in this instance I feel I need to. My recent stay at this Hotel was the second this year, and for some reason I read some reviews about it prior to booking the second time. I must admit I had my doubts reading the reviews, but because the first stay was good, and I had no complaints, I went ahead and booked. Once again I found the staff friendly and courteous, and anything but rude, the general appearance inside the Hotel was clean and fresh smelling, as were my rooms on both occasions!!!! I don't know what happened to the guests that had a bad experience here, but I do know that my next stay in the Charleston area, I will be staying here!!!!! July 21, 2015
Rated 5.0 out of 5.0 by Very clean and friendly staff Very nice hotel, very clean and comfortable. Staff was friendly and met our needs. The only negative thing I can think of to mention was that the pancake machine was not working for the breakfast, however we had many other options to choose from. July 21, 2015
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