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Rated 4.6 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Holiday Inn Express® and Suites - Charleston Nw - Cross Lanes Excellent hotel. Very professional staff. It was a little hard to find at night coming off I-64. Overall, great stay and great value. September 3, 2014
Rated 5.0 out of 5.0 by Great Hotel We had a very enjoyable experience, especially the staff's responsiveness. September 1, 2014
Rated 5.0 out of 5.0 by Very clean and great service I stay at this hotel every month and there's never any bad surprises. The staff is always accommodating and very friendly. They go out of their way to make you feel like family. The rooms are always double checked and I've never had a "bad" or unclean room since I've been staying the last 12 months. Right off the interstate, but call and ask for directions if you're going for the first time. Many restaurants nearby and free shuttle to the casino! Ask for the free voucher in the shuttle bus! Wouldn't go anywhere else in Cross Lanes or Charleston area. August 30, 2014
Rated 5.0 out of 5.0 great place to stay the facility was very clean, room and bed were comfortable, bathroom was spotless, breakfast was delicious, and staff was attentive. August 29, 2014
Rated 4.0 out of 5.0 by General Conditions of the Hotel The Hotel amenities were outstanding. The bathroom was damp and the shower curtains had mildew. The room was freezing when we entered rather late at night. This nice hotel is really hard to locate one you leave the expressway. The signage or lack of signage leading you the hotel is horrible. Some potential Holiday Inn Express guests ended up at a competitors hotel because they could not locate the entrance to this particular property. August 28, 2014
Rated 5.0 out of 5.0 by Excellant place to stay This is an excellent place to stay, staff is very friendly and helpful. Rooms are clean and comfortable. They gave out drinks (coke products and beer) along with popcorn. I have stayed at a lot of hotels and this breakfast buffet was the best I have ever seen, something for everyone. Highly recommend this location, close to restaurants and shopping. Will definitely stay here again when in the area! August 24, 2014
Rated 5.0 out of 5.0 by Great Staff and So Accomodating Wonderful, helpful and courteous staff at each point (breakfast area, front desk, cleaning staff -- all friendly, professional and competent. August 23, 2014
Rated 5.0 out of 5.0 by Diamond in the Rough Excellent hotel if you want a great indoor pool, great breakfast, friendly staff, clean comfortable rooms, nice bed, flat screen tv, and great pantry with snacks. If you are near the Cross Lanes/Charleston area, this hotel is worth every penny. Quiet atmosphere. August 20, 2014
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