Rated 4.6 out of 5 by 290
Rated 5.0 out of 5.0 by VV 0395 great experience, wonderful staff
As expected at Holiday Inn, it was a nice, clean, well appointed hotel - the room was large, clean and comfortable. The bed and pillows were outstanding and very comfortable. The property was very good (although a little hard to find once off the highway) - but also, across the board - all the staff were really friendly and helpful and welcoming. I would stay here again if I am ever in the area.
June 28, 2015
Rated 5.0 out of 5.0 by MaggieO3 Good value and great pillows!
Enjoyed our stay at Charleston WV HGI. Kids enjoyed the pool and breakfast (thanks for the Fruit Loops!). The sinks were pretty but hard for a short person or child to reach to wash your face. The kids stood on a cooler so they could brush their teeth! Otherwise, all was fine.
June 28, 2015
Rated 4.0 out of 5.0 by A guest no more Will avoid Holiday Inn in the future
Because of a change in travel plans more than a week before my scheduled stay, I attempted to change the location of my stay. I was willing to stay at a Holiday Inn at a location that would not take me more than an hour out of my way. I was willing to pay a higher fee for the convenience. I mistaking thought that as "preferred customer", I would have been afforded this accommodation. I tried to change the reservation by phone and on the Internet. Holiday Inn refused my request. Therefore, this stay will be the last one in which I stay with Holiday Inn. You may have "won" this time, but never again. There are so many other hotel options out there that are interested in my business. I will gladly give them my business on my future trips.
June 28, 2015
Rated 5.0 out of 5.0 by Jimmie44 Great Service
This is one of the best HIEs that I have stayed at. The staff is excellent & very personable. The room was clean & very comfortable.
The only thing I'd change at the motel is the sink in the bathrooms. If you are short it makes it hard to wash your face & brush your teeth. I know this is a modern thing but needs to be lowered or changed to the old sinks.
June 27, 2015
Rated 3.0 out of 5.0 by Marine8 Exercise equipment disappointing
The staff is great. The exercise equipment is not adequate. I have written reviews before about the exercise equipment at this location. Exercise is very important to me. I therefor do not stay at this property unless I have no other choices. The eliptical machine was broken. I was told it was replaced before but I have a hard time believing that.
June 23, 2015
Rated 5.0 out of 5.0 by rwr21 Sleep
The bed mattress was terrible, sagged in the middle.
June 22, 2015
Rated 4.0 out of 5.0 by PALDL Great Service and good rooms
The staff at the hotel was very friendly and helpful. Had some question about extending stay and the front desk staff made it very clear that they could and would make it happen if required. The welcome of the staff at check in was quick, professional and friendly. House keeping was very good and the little thank you notes left by them seemed sincere.
June 21, 2015