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Rated 4.6 out of 5 by 136 reviewers.
Rated 5.0 out of 5.0 by Great Staff and So Accomodating Wonderful, helpful and courteous staff at each point (breakfast area, front desk, cleaning staff -- all friendly, professional and competent. August 23, 2014
Rated 5.0 out of 5.0 by Diamond in the Rough Excellent hotel if you want a great indoor pool, great breakfast, friendly staff, clean comfortable rooms, nice bed, flat screen tv, and great pantry with snacks. If you are near the Cross Lanes/Charleston area, this hotel is worth every penny. Quiet atmosphere. August 20, 2014
Rated 5.0 out of 5.0 by GREAT STAY LOVED this hotel. I would stay again everyone was nice and the hotel is very nice The pool and workout room was a bonus. August 20, 2014
Rated 4.0 out of 5.0 by Easy access off I64 Cross Lanes, WV., overall very nice. easy access off I64 Cross Lanes, WV. Pool towel situation was strange, but overall very nice August 19, 2014
Rated 5.0 out of 5.0 by Everything was great Everything was great. The employees were courteous and pleasant. Desk manager was very helpful and explained everything. The room was clean and very comfortable. We will go back again when we are in the area. August 16, 2014
Rated 5.0 out of 5.0 by Friendliest check in person We stay at many Holiday Inn Express locations across the country. The staff person who greeted us upon arrival was very friendly and pleasant. He made us feel welcome. Pointed us immediately to the free cookies. August 15, 2014
Rated 5.0 out of 5.0 by Wonderful night Awesome staff - Jenai at the front desk made check-in extremely easy. We have two kids, one of whom needs to take an afternoon nap. She allowed us to check in early and we were even able to upgrade our room to a suite. Staff was consistently friendly and attentive. The social hour at 7:30 provided some refreshments (beer and popcorn). Would have been nice to have had some other types of snacks (cookies, chips, etc) and perhaps some other drinks (soft drinks or even some wine). Overall though, the staff did their best to make it a welcoming time for all guests...and it worked! Connecting, even if just briefly, people from all over headed in different directions. We used the pool with our kids and it was the perfect size. Kids were a little bummed to not have a hot tub, but that's not a complaint. Overall, the room was VERY clean and well-appointed. Breakfast was excellent - something for everyone Check out was a breeze. We stayed here on a recommendation from my parents, who had stayed here previously. I'm glad we took their advice! We'll be back! August 14, 2014
Rated 5.0 out of 5.0 by Love this Hotel I love staying at the Holiday Inn Express in Cross Lanes, WV. It's very convenient when my family and I fly in from Florida to visit our son who attends WVSU. Close to campus as well as to shopping necessities and restaurants. The price is very economical as well. this is my preferred hotel when I come to the area. August 12, 2014
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