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Rated 4.6 out of 5 by 202 reviewers.
Rated 5.0 out of 5.0 by Awesome staff and pleaseant stay Was met by Katherine at the front desk She was fantastic friendly and made sure that my stay was a good one. I thank her. Rest of the staff was good but first impressions count. Hotel was clean and all amenities were in good condition and the eating area was nice. Sorry did not get to use them. But had a great stay and will definitely stay at the same location next time. December 17, 2014
Rated 5.0 out of 5.0 by We didn't expect this!!! We expected your everyday near the interstate motel/ hotel, boy were we surprised. We got a huge clean comfortable mini suite. The staff including everyone were friendly helpful and just like family. This was an experience my wife and I won't quickly forget. Thanks to all the staff that renewed our confidence in good hotels that put the quest first. December 17, 2014
Rated 2.0 out of 5.0 by Would love to give 5 across the board. I just Can't First the Housekeeping Staff and the wonderful woman who handles the breakfast were the highlight of my stay. They go out of their way to care for you. As to the remaining team and my stay; I am now 7 days later still awaiting response from the management team regarding my issues. The front desk team although courteous and polite lack genuine service skills. I know that sounds rough.. sometimes honesty is the best policy. My experience began by not being greeted as an IHG member or being asked if I was a member and if I wanted the snack or points. Next I checked into my room and did not have a microwave or fridge. I specifically chose this hotel for that purpose because I travel all the time I like to bring food and such. Regardless 10 minutes after check-in I went to the front desk and inquired. I was told by the clerk, "it's suppose to." It says on my list it does. Well there you go I am either blind or its invisible. Anyway I requested it be resolved the next day and asked for the manager to contact me. As stated earlier not only did the manager not contact me. I never received the missing items. Upon check out I was not asked about my stay I handed them my key and they said have a good day and I was on my way. Because I travel every week and I stay at candlewood or HIExpress I feel comfortable in knowing what to expect. This had to be that once every 4 months hotel you run into. I would still recommend because it is clean and quiet and because the housekeeping is so good. I know I probably won't stay here again. I hope your experience is better. Good luck December 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The receptionist was exceptionally nice because my son was short 50 cents so he gave him 50 cents out of his own money so that he could purchase the candy he wanted. Everyone was very friendly and welcoming, including the kitchen staff. The lady working that weekend was really sweet. December 11, 2014
Rated 5.0 out of 5.0 by Like being a King in a Castle !! Great Value. I was there the week before Thanksgiving, and was looking forward to getting back home. When the time came to check out I found myself wanting to stay longer.. Very comfortable bed, spacious living quarters. Outstanding customer service. Friendly staff. Can't say enough positive words about my stay. Would definitely stay again whenever I'm in the area.. Highly recommend you try this property and feel the comfort of home.. December 2, 2014
Rated 5.0 out of 5.0 Couldn't be more pleased From the moment I entered the lobby I was thrilled with the property and staff. I was greeted by a very friendly front desk staff member and quickly given my keys. A few minutes after being in the room I received a phone call to see if I had everything I needed, which I thought was a nice touch. The hotel is new, the rooms are very clean and the common areas are as well. Nice great area for watching TV, having breakfast or to hang out when you're not in the room. The property is located just a short drive to downtown Charleston and and less than a mile from several restaurants and the local casino. Also you're very close to the interstate. November 30, 2014
Rated 5.0 out of 5.0 by Best Hotel in Charleston, WVA area If you are passing through Charleston, WVA visiting for a while, there's only one place you need to look--that's here! The staff will take really good care of you--you will be able to get a good nights rest and the morning breakfast will get you started off for the day! You will not be disappointed! November 26, 2014
Rated 5.0 out of 5.0 by Friendly staff and clean rooms I wanted to get closer to home after working out of town for the week and stayng at the Holiday Inn Express in Cross Lanes was definitely a good choice. The staff was very friendly, answered all of my questions and made me feel welcome. After a 63 hour work week, I just wanted to relax. My room was very clean and satisfactory, I had a free shuttle to the local casino, and woke up to a complimentary breakfast. This was perfect for what I needed. Checkout was just as easy as checking in. Thank you to the staff and Holiday Inn Express for the enjoyable night. November 25, 2014
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