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Rated 4.6 out of 5 by 214 reviewers.
Rated 5.0 out of 5.0 by Clean and Comfortable Our stay was for business. The room was very comfortable; temperature perfect; entire room and bathroom excellent cleanliness. Easy access off I 64. If I could say 1 thing that was the best the comfort of the bed and pillows. Will return on our next business trip to the Charleston area. January 19, 2015
Rated 5.0 out of 5.0 by Excellent example of good hotels to choose from. Can't say enough good about this hotel and staff. They were certainly ready to take care of us upon arrival and stay. The room was very comfortable, clean, quiet and easy to relax after driving thru the mountains. I would recommend this hotel to our friends and fellow travelers. Very near good restaurants where decent dinner selections were available. January 18, 2015
Rated 5.0 out of 5.0 by Family Christmas Your hotel could not have been a better choice for our recent visit to the area for a Christmas celebration. All spaces were super clean (and I notice when they are not!) and the staff was welcoming and accommodating - Kaylee, Madison and the other manager when above and beyond to assist us with our family celebration last minute. Your hotel is the only one we will stay at when we come to the area when overflow accommodations are required. We took advantage of our rooms (was nice to have a frig), pool (kids loved!), breakfast (great variety) and conference room (perfect for our need!) The breakfast staff was very pleasant and happy to help (loved having a to go cup for my coffee). Each time we went in or out the door Kaylee, Madison and other other manager were welcoming and greeted us. I wish your hotel was were I travel a lot for business, it is a great home away from home! January 6, 2015
Rated 5.0 out of 5.0 by Very Comfortable, Very Accomodating, Very Nice!!!! We stayed over the Christmas holidays. We needed over flow beds to visit Grandma, who lives in the area. The service was above and beyond any expectation and we were always greeted with a friendly smile and welcome. We had a family crisis, the family member having the Christmas dinner got the flu. We asked if there was a space we could bring our family for dinner and opening gifts and the answer was , " Yes"!! Our family of 38 enjoyed a lovely dinner and gift opening! The staff was so accommodating and gracious. The staff we spoke with was Kaylee ( not sure of the spelling) and Madison. They were exceptional!! Not only can I highly recommend this hotel , I am sure we will be using it again!! I give it 6 stars !!! January 6, 2015
Rated 5.0 out of 5.0 by Great place, better staff Awesome place to stay on my way from Philly to Nashville. Staff was fantastic, super nice and really good at their jobs. January 5, 2015
Rated 5.0 out of 5.0 by Most exciting stay ever To whom this may concern, I had the most wonderful stay ever at the Holiday Inn Express in Cross Lanes, WV. My wonderful stay started with the reservation specialists. I had the pleasure to meet Ms. Madison, Ms. Leeanna, and Mr. Steven at check-in. They were all very helpful, courteous, kind, personable, and most of all, professional. You couldn't ask for a more graceful group of reservation specialists. They really made me feel at home with their kindness and hospitality. At check-out I also had the pleasure to meet the assistant general manager by the name of Steven. Mr. steven was just a pleasing to meet as the rest. He answered my questions and took care of anything that I needed. The rooms are very comfortable and clean. The bathroom was just as immaculate as the rest of the room. The hotel lobby was very attractive just as the dining area. Everything at this location was just as great as any other. The location was a little difficult to find, but the atmosphere was very pleasing. They recognize you for being a rewards member which was very comforting. If your ever in the area this is the place to visit, you wont go wrong. January 4, 2015
Rated 4.0 out of 5.0 by Overnight stay Excellent hotel, a little difficult to find off of the highway but worth the effort to find. Comfortable to stay in for overnight stop! January 3, 2015
Rated 5.0 out of 5.0 by Nice, new Holiday Inn Express Very friendly and competent staff. Nice and new Inn. It was a bit difficult to locate on GPS December 31, 2014
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