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Rated 4.6 out of 5 by 191 reviewers.
Rated 2.0 out of 5.0 by Unsecure Parking!!!!!!!! The hotel is real nice and beds are comfortable. Staff is friendly and some are very helpful, while I dont believe the management is real concerned with total customer satisfaction or security. The largest parking is off to the side of the building with no view from room or anyone to keep watch (By Monitor) on your vehicle or your personal safety while entering and exiting larger parking area of building. This should be a concern when the Mardi Gras Casino is a big draw for this hotel. My vehicle was broken into and several things stolen. CAMERAS ARE NOT MONITORED 24/7 September 25, 2014
Rated 4.0 out of 5.0 by Great Staff We stayed here while visiting our daughter. The staff at this property were great. They were very helpful with locating shops & so on in the area. They also gave great recommendations for sites outside of that area based on our stay. The property is new, rooms are nice, great breakfast variety. Would surely stay here again. September 25, 2014
Rated 3.0 out of 5.0 by Cross Lanes Stay The room was nice however there was a really great mirror however there was not sufficient lighting to really use it for much. Breakfast was nice but the only scrambled egg option was a cheese omelet. If you like cheese, that is great. If you do not like cheese, your choice was a boiled egg. Should have offered some options of plain egg. There is not sufficient signage that directs you to the hotel. We drove past it the first time and if we had not had our GPS on, we would have went further out of our way to find the location. This hotel is new so as expected, everything was nice a clean. Just a few things that they may want to adjust to make it a better stay next time. September 23, 2014
Rated 5.0 out of 5.0 by Great nights sleep. Great service awesome staff. A great place to stay. September 21, 2014
Rated 5.0 out of 5.0 by Great as usual Clean room, quiet and friendly. Very comfortable bed and room in general. September 13, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great servic Great place to stay. Bed was comfortable. Staff was nice. September 12, 2014
Rated 5.0 out of 5.0 by A Great Hotel Excellent Nice room Good service front desk person excellent...clean safe and quite September 11, 2014
Rated 5.0 out of 5.0 by Always a great a stay From front desk, to housekeepers to laundry people and the breakfast hostess, the staff here, no matter the time or shift always provides excellent and friendly customer service. The rooms are clean, up to date, roomy and quiet in terms of outside noise. My only one issue was not so much the temperature of the room because it was definitely comfortably cool (stay was during summer), but i think where they keep it running so that the room is cool for the next guest, not sure how long it ran but it made the room seem damp. Pillows, blankets etc. This is a personal peeve though so some may not be bothered by it. I ended up turning the air conditioner off for the remainder of my stay so that the room dried up a bit and prevented my kids from runny noses all weekend. But despite turning off air for most of stay, during the hot season, the room was still comfortable. A great stay for me and my family. September 10, 2014
Rated 5.0 out of 5.0 by Good Place to Stay Very clean, great staff, good value for the area. Excellent choice for business traveler. Would recommend. September 8, 2014
Rated 5.0 out of 5.0 by Best of... I've stayed at a lot of hotels over the last year because I travel a lot. I haven't used Holiday Inn Express and am sorry that I haven't! This was the BEST hotel I've stayed in during the last year and it cost about the same as the cr@ppy ones I've been in. I'll never use one of those booking sites ever again as long as Holiday Inn Express is around. I am now a member of IHG and will be booking through there from now on. September 6, 2014
Rated 5.0 out of 5.0 by excellant service and great room very comfortable. would recommend this hotel to anyone who wants to relax and have a goodnights sleep and a quiet room with a great staff.. September 4, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express® and Suites - Charleston Nw - Cross Lanes Excellent hotel. Very professional staff. It was a little hard to find at night coming off I-64. Overall, great stay and great value. September 3, 2014
Rated 5.0 out of 5.0 by Great Hotel We had a very enjoyable experience, especially the staff's responsiveness. September 1, 2014
Rated 5.0 out of 5.0 by Very clean and great service I stay at this hotel every month and there's never any bad surprises. The staff is always accommodating and very friendly. They go out of their way to make you feel like family. The rooms are always double checked and I've never had a "bad" or unclean room since I've been staying the last 12 months. Right off the interstate, but call and ask for directions if you're going for the first time. Many restaurants nearby and free shuttle to the casino! Ask for the free voucher in the shuttle bus! Wouldn't go anywhere else in Cross Lanes or Charleston area. August 30, 2014
Rated 5.0 out of 5.0 great place to stay the facility was very clean, room and bed were comfortable, bathroom was spotless, breakfast was delicious, and staff was attentive. August 29, 2014
Rated 4.0 out of 5.0 by General Conditions of the Hotel The Hotel amenities were outstanding. The bathroom was damp and the shower curtains had mildew. The room was freezing when we entered rather late at night. This nice hotel is really hard to locate one you leave the expressway. The signage or lack of signage leading you the hotel is horrible. Some potential Holiday Inn Express guests ended up at a competitors hotel because they could not locate the entrance to this particular property. August 28, 2014
Rated 5.0 out of 5.0 by Excellant place to stay This is an excellent place to stay, staff is very friendly and helpful. Rooms are clean and comfortable. They gave out drinks (coke products and beer) along with popcorn. I have stayed at a lot of hotels and this breakfast buffet was the best I have ever seen, something for everyone. Highly recommend this location, close to restaurants and shopping. Will definitely stay here again when in the area! August 24, 2014
Rated 5.0 out of 5.0 by Great Staff and So Accomodating Wonderful, helpful and courteous staff at each point (breakfast area, front desk, cleaning staff -- all friendly, professional and competent. August 23, 2014
Rated 5.0 out of 5.0 by Diamond in the Rough Excellent hotel if you want a great indoor pool, great breakfast, friendly staff, clean comfortable rooms, nice bed, flat screen tv, and great pantry with snacks. If you are near the Cross Lanes/Charleston area, this hotel is worth every penny. Quiet atmosphere. August 20, 2014
Rated 5.0 out of 5.0 by GREAT STAY LOVED this hotel. I would stay again everyone was nice and the hotel is very nice The pool and workout room was a bonus. August 20, 2014
Rated 4.0 out of 5.0 by Easy access off I64 Cross Lanes, WV., overall very nice. easy access off I64 Cross Lanes, WV. Pool towel situation was strange, but overall very nice August 19, 2014
Rated 5.0 out of 5.0 by Everything was great Everything was great. The employees were courteous and pleasant. Desk manager was very helpful and explained everything. The room was clean and very comfortable. We will go back again when we are in the area. August 16, 2014
Rated 5.0 out of 5.0 by Friendliest check in person We stay at many Holiday Inn Express locations across the country. The staff person who greeted us upon arrival was very friendly and pleasant. He made us feel welcome. Pointed us immediately to the free cookies. August 15, 2014
Rated 5.0 out of 5.0 by Wonderful night Awesome staff - Jenai at the front desk made check-in extremely easy. We have two kids, one of whom needs to take an afternoon nap. She allowed us to check in early and we were even able to upgrade our room to a suite. Staff was consistently friendly and attentive. The social hour at 7:30 provided some refreshments (beer and popcorn). Would have been nice to have had some other types of snacks (cookies, chips, etc) and perhaps some other drinks (soft drinks or even some wine). Overall though, the staff did their best to make it a welcoming time for all guests...and it worked! Connecting, even if just briefly, people from all over headed in different directions. We used the pool with our kids and it was the perfect size. Kids were a little bummed to not have a hot tub, but that's not a complaint. Overall, the room was VERY clean and well-appointed. Breakfast was excellent - something for everyone Check out was a breeze. We stayed here on a recommendation from my parents, who had stayed here previously. I'm glad we took their advice! We'll be back! August 14, 2014
Rated 5.0 out of 5.0 by Love this Hotel I love staying at the Holiday Inn Express in Cross Lanes, WV. It's very convenient when my family and I fly in from Florida to visit our son who attends WVSU. Close to campus as well as to shopping necessities and restaurants. The price is very economical as well. this is my preferred hotel when I come to the area. August 12, 2014
Rated 5.0 out of 5.0 by Great hotel We arrived after 7pm with no reservations and we were accommodated with two of the last available rooms. They were spotless, roomy and we slept like logs. We occupied two rooms with five people, including two teenagers and everyone was very happy with the accommodations. I try to stay at Holiday Inn whenever possible, and this one was the best. August 11, 2014
Rated 5.0 out of 5.0 by Would rate as one of the best Holiday Inns Stayed at several Holiday Inns and this was one of the best. August 10, 2014
Rated 5.0 out of 5.0 by great stay This hotel was very comfortable and clean. Directions from the website were inadequate, however, and the facility was hard to find. Once we did, the stay was excellent. August 8, 2014
Rated 5.0 out of 5.0 by VERY NICE VERY NICE HOTEL.CLEAN AND VERY NICE STAFF.WOULD GLADLY STAY HERE AGAIN! August 7, 2014
Rated 5.0 out of 5.0 by Excellent Bed. forget the pillows The pillow top on the bed was so comfortable, I tossed the pillows aside ! August 4, 2014
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