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Rated 4.6 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Fantastic Hotel My boyfriend and I have stayed at almost all of the hotels in the Cross Lanes area and this one is BY FAR the best! It is new, so everything is very nice, the room is very clean, the bed and pillows are comfortable, the staff is very friendly, and you can't hear people talking through the walls all night (big plus). I definitely recommend this hotel (I have stayed in all room types offered and none are bad). April 4, 2014
Rated 3.0 out of 5.0 by Who Designed the Bathroom? Nice hotel. Has that new feel to it still. Clean room, comfortable bed But the bathroom. I do not like looking at myself in the mirror while sitting on the toilet; the shower head is below the top of my head; and the sink is sitting on top of the cabinet, so high off the ground that my wife needs a step stool to use it. Looks pretty, but does not function. April 2, 2014
Rated 4.0 out of 5.0 by Great Customer service The customer service was far and above any other hotel I've stayed at. The phone call before I left and the the phone call upon being in the room, to offer anything was greatly appreciated and remembered. March 31, 2014
Rated 5.0 out of 5.0 by Front desk service was fantastic The gentlemen working the front desk was incredibly helpful. He appeared as if he actually enjoyed his job. The hotel itself was in great condition as well. Would highly recommend to anyone traveling through the area. March 25, 2014
Rated 5.0 out of 5.0 by Wonderful Stay Love staying at this hotel. I recommend this hotel to any of my co- workers that travel to the area. Very reasonably priced and the staff goes above and beyond to make sure your stay is perfect. They provide a lot of fun activities to do while staying such as free beer receptions, fresh popcorn and nachos. I was even told they will be having corn hole soon! Can't wait to come back! March 10, 2014
Rated 5.0 out of 5.0 by Best Place in Charleston WV to Stay If you are traveling through town, coming to town for a extended stay--whatever the reason there's only one place to stay--that's here! We travel all over the world staying in a hotel more than home and here is so much like home--we are treated with the utmost care and concern! Even when I call prior to arrival--everyone on staff are very caring--- Also, the places to eat dinner or lunch are easy to get to as well-- So again, if you are traveling through town the only place to stay is here! February 26, 2014
Rated 5.0 out of 5.0 by Phenomenal Service We just picked up our kids on Christmas day and stayed at this property. My husband and I were jet lagged (13 hour time difference from China) and we were awake at 3am. We came down to the lobby to not wake our kids and the Night Auditor was kind enough to brew us coffee, get us the paper and light the fireplace so we could relax without waking up the family. Talk about going above and beyond she put a tray of cinnamon rolls, Danish and english muffins out as well so we could eat something at 3:30am. When the food service team member showed up she continued the excellent service making sure we had everything we needed. With that level of service we will always stay there when traveling through. Great rooms and wonderful staff. January 16, 2014
Rated 2.0 out of 5.0 by Horrible Maid Service I have spent six nights at this hotel in the last month, three on two different occasions. Despite talking with the staff and management, my room was skipped everyday, except the last day, by housekeeping. On two of the days, the maids actually put a note under my door saying that my room wouldn't be cleaned because I had a Do Not Disturb sign on my door. When I asked about these notes, the front desk was confused, especially since the maid marked my room as "cleaned." The people I spoke with were always very nice and very understanding. That didn't get my room cleaned though. December 30, 2013
Rated 5.0 out of 5.0 by Realy nice rooms Our stay was over the Chritsmas Holidays, Staff was very helpful. We visit this area about 2 to 3 times a year and next time we will stay here again. Had a few minor things go wrong and the staff did a great job fixing the problem. December 29, 2013
Rated 5.0 out of 5.0 by Very nice hotel Very nice hotel and reasonably priced for what we had. Our suite was very roomy and clean and comfortable. Will definitely stay again and highly recommend it for anyone looking for a nice affordable place to stay. December 18, 2013
Rated 5.0 out of 5.0 by Impressed; some details to note Was incredibly impressed by the hotel's ambience, desk & housekeeping staff, cleanliness, ammenties including the store, size of fridge w/freezer, and the nice warm pool; the pancake machine is awesome; breakfast hostess could be more relaxed and interact with guests (i.e. 'good morning", "have a nice day", "if you need anything my name is XXX" and then put a tip jar out for the breakfast staff. A couple of notes: the room heater just kept running even though it was on auto, set at 75 & read 75; there was no hair dryer in the room #although staff promptly brought one to the room when called; is there a room cleaning inventroy list?#; the shower curtain bar needs tightened--it was turned when we got into the room with the curve downward and the shower curtain wouldn't stay closed; the sink is lovely but younger kids can't reach it for use at all #when advertising for family use, the facility nees to be accessible to all family members, maybe in the suites a lower bar sink needs to be added#. Someone on staff should have gone outside and shoveled the snow out of the lot; it was a mess. I would stay there again and recommend the hotel for its overall quality. December 12, 2013
Rated 5.0 out of 5.0 by Great customer service at check in and lovely rooms!!! We pulled in from Albuquerque, New Mexico without a reservation...had to even call from road for directions. Seth was wonderful at the front helpful, cheerful, and great personality. Very knowledgeable. Recommended three great places to eat...we chose his favorite Fat Pattys and it was wonderful!!! Great rooms...super clean...wonderful beds!!! We would totally stay there again or recommend it to Family and Friends. December 9, 2013
Rated 5.0 out of 5.0 by Hard to find Property is hard to find. It is above the Golden Coral. December 5, 2013
Rated 5.0 out of 5.0 by Great Overnight Stop After a Very Long Drive! I stayed here while driving a rental truck full of family belongings from northern Indiana to North Carolina. After 11 hours on the road, Seth at the front desk was friendly and helpful, made sure I knew when breakfast was, and the room was comfortable as can be. Highly recommend. November 29, 2013
Rated 5.0 out of 5.0 by New & clean I was shocked to receive a call the day before asking if we had any special requests for our stay or needed directions. What a nice touch. Check in was quick, staff was friendly& the room was clean. The room had a few dishes & silverware, so we were able to heat up a snack in the microwave. Loved the layout of the room with a second sink by the microwave, wish they were all this nice! November 19, 2013
Rated 5.0 out of 5.0 by Still like new! Very nice decor for a mid-priced hotel. Best hotel breakfast in a week of travelling. Even though it opened in January, it still had that new smell to it. Large rooms. It is a bit hard to find, but I called and they gave me very clear directions. The sinks look great, but not sure how practical there are. November 13, 2013
Rated 5.0 out of 5.0 by Best hotel we have stayed in recent years Only problem was upon arrival, the HIE sign facing the xway was not lit, probably the timer was not switched when DST took effect. Had to call and get directions. Other than that, our stay was great. Staff very pleasant and courteous. Breakfast was excellent and plentiful. Will stay here again if the situation arises. November 12, 2013
Rated 5.0 out of 5.0 by The Place to Stay We travel through Charleston, WV at least one time every 3 months and need a nice place to stay--this is it! The whole staff were super nice! I would recommend something be done about the lose power outlets, the shower head is lose and the sinks--they may look good in a demo but they are not good in a hotel room--- otherwise a super place to stay!!! November 7, 2013
Rated 5.0 out of 5.0 by Cross Lanes Great staff, clean and comfortable, easy access to I-64 and Charleston/Huntington area. November 5, 2013
Rated 5.0 out of 5.0 by excellent hotel brand new hotel, great location. very friendly staff November 4, 2013
Rated 3.0 out of 5.0 by Hard beds Had a bad night because the beds i...n the room were way to hard which caused my hips and back to hurt during the night and into the next day. I relayed this the clerk on duty the next morning and didn't even get a I'm sorry you had a bad night, is there anything we can do to make it up to you, NOTHING. Won't stay here again because of this . If you like hard beds then this is the place for you to stay. October 28, 2013
Rated 2.0 out of 5.0 by Disappointed Very hard to find - got off exit 47 from I64 using directions given on hotel website - the street address that prints at the bottom of the directions page is not the right address - it is actually an address in a residential neighborhood on the other side of the interstate on Maple St. Could see hotel from the interstate but could not get to it - finally got off exit 50 and backtracked up the hill and found it. Arrived on Sunday at approximately 5:00 p.m. - no recognition for being a Priority Club Member at check in - the man just signed me in and hurried me off. The last time they had a wheel that you would spin for a gift. It was not much, candy bar, bottle of water, bag of chips, but it was nice to be recognized as a club member. The next morning at breakfast I asked for regular sugar and was told that they were out "until the truck comes in" I think she said the truck would be in on Tue. WHAT, no sugar until Tuesday???? You could not go to Kroger and buy some sugar until the supplies arrived?? This was unacceptable. The items available for breakfast were very limited. If you don't eat bread type items there was little else to eat. Room was very clean but it was very hard to control the temperature. It was very warm outside in the day but got quite cool at night. Turned the temp down but the blower ran constantly throwing out cold air. Turned the temp. control higher but it kept putting out cold air. Finally just turned it off for 30 minutes then turned on heat and it was a little warmer but blower ran constantly with cold air. I stayed here when they first opened and it was an enjoyable stay - apparently, things have changed quite a bit since then - the staff does not seem to care about the people who are staying in their hotel. Looks like I will be checking out the "other" hotel that is just up the road October 27, 2013
Rated 5.0 out of 5.0 by Very nice Staff This hotel was VERY nice, the staff was GREAT. I will go back. October 24, 2013
Rated 5.0 out of 5.0 by Beautiful new HIE location Very nice stay at Cross Lanes. Newer location and all aspects of the stay were great. A bit tricky to find as the location was not yet eregistered to show on the GPS. Porfessional and coureous staff did everything right. October 22, 2013
Rated 3.0 out of 5.0 by No acknowledgement of Platinum status Upon check in my platinum status was not acknowledged. I pointed it out to the check in clerk and the situation was remedied satisfactorily. This was the second time for this happening. I.remain loyal to the brand based on my perks for maintaining status and if this is the new normal with IHG Rewards I may have to consider another chain. October 21, 2013
Rated 5.0 out of 5.0 by Great breakfast and Comfortable bed One of the best variety of breakfast foods and coffee. The coffee was there all day and into evening. The most comfortable beds we have ever slept in at a motel or hotel. The staff was very friendly and helpful. We had a great stay of 4 nites and would stay there again. October 19, 2013
Rated 5.0 out of 5.0 by Cross Lanes WV Hands down best Holiday Inn I have ever stayed at. Staff is great and it is the best hotel that I stay at during my business travels. October 19, 2013
Rated 5.0 out of 5.0 by Great value, GREAT Staff! QUIET location for best 3 star property in Charleston area! One interaction with Staff on the phone will tell you all you need to know about how well this HIE is run! October 16, 2013
Rated 4.0 out of 5.0 by Cleanliness Hotel was very easy to find and good restaurants available around site. We enjoyed our stay in the area and will recommend this hotel to our friends. Very clean and employees were great. October 15, 2013
Rated 5.0 out of 5.0 by Nice stay Very nice. Keeps faith in brand strong. We had Avery nice stay. October 3, 2013
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