Rated 4.1 out of 5 by 268
Rated 5.0 out of 5.0 by jarhead46 Excellent staff and room
Extremely helpful and responsive staff. Well kept and comftorable room.
August 12, 2014
Rated 5.0 out of 5.0 by Daveusmc co,fortable bed, room etc
I enjoyed a restful sleep, the breakfasts, the wake-up call. Everything I needed was available.
August 11, 2014
Rated 4.0 out of 5.0 by laklak Great Staff!
Spouse and I stayed for 3 nights attending convention in area. Area surrounding hotel appeared at first glance to be a bit 'dicey', however it was perfectly safe and convenient for walking to the Town Center Mall. I was VERY disappointed by the fact there was no swimming pool. Since my husband was away all day at the convention, I had hoped to be able to relax around the pool some of the time. I was disappointed.
Room was fine and had everything needed fr a comfortable stay. Staff was outstanding.
August 11, 2014
Rated 5.0 out of 5.0 by Xindian Civic Center Charleston Holiday Inn - Always Great
If you want to be greeted with a smile and a comfortable place to stay when in Charleston, WV, this is the place to stay.
August 10, 2014
Rated 1.0 out of 5.0 by TM2003 Worst Holiday Inn Experience Ever
I have stayed at many Holiday Inns, and this was the worst experience by far. First, we were greeted by a disheveled employer who looked like he had been sleeping (shirt untucked, etc.), but we were a late check-in so I ignored this. When we proceeded to the room there were multiple stains on the carpet throughout the room. The bathroom tile grout looked as though it hadn't been cleaned on years in some areas. The floor under the bathroom sink had multiple unkempt areas (i.e. Random hairs and particles that needed swept up). It was late and we were unfamiliar with the area so we decided to stay but skip the shower for fear of all the uncleanliness already there. As we each got into our beds loud squeaks came out as the mattresses sunk in. The mattresses have to be at least 15 years old. Every time any one of us moved it would squeak, and the springs were extremely painful. After a horrible night of not sleeping I found 1 small, quick bugs climbing on my luggage. At that moment we threw our clothes on and got out as fast as we could. Worst night in a hotel ever!
August 5, 2014
Rated 5.0 out of 5.0 by Haley37 One of the best hotel experiences I have had
I was in Charleston to take the bar exam. The location was convenient to walk to the testing site. The room was very clean and well insulated so I was not bothered by noises outside the room. The free internet was great. The breakfast was perfect. If I have to stay in Charleston again I will definitely be staying at the holiday inn express. It helped make a very stressful couple of days a little bit better.
August 5, 2014
Rated 5.0 out of 5.0 Wonderferful
Very clean, great breakfast. 24/7 coffee and ice water
July 30, 2014
Rated 5.0 out of 5.0 by Mary0770 LOVED IT!
When I found out that we had to stay all night in Charleston, I searched on line for a Hotel - and found the Holiday Inn Express had everything we needed - and we were not disappointed! The lobby was clean and the staff very friendly.
The room was cleaned, the beds comfortable and the pillows were thick clouds. The air and heat worked great! My daughter loved the spacious counter in the bathroom. The only problem we had was that the TV kept flickering, but with a quick call to the front desk, a very nice employee was at our door within minutes and corrected the problem.
The hotel is in walking distance of the Civic Center and the Mall. Which was very nice.
Breakfast had a lot of choices in food; and the juice machine and hot coffee was a great start for our day.
I will definitely be staying there again. I give it 10 stars out of 10
July 25, 2014
Rated 4.0 out of 5.0 by brad hall good people
Its ok for what I paid but those problems were a pain nothing major but still might make me hesitate next time picking that hotel
July 24, 2014
Rated 1.0 out of 5.0 by AnthonyR An Unexpected Disappointment
My first room had a number of problems, including a malfunctioning air conditioner, and cleanliness issues, including hair and residue on the bathroom floor, severely water-stained channel guide and notepad, ice bucket without a bag, dust-encrusted air-conditioning vent, and general dust all over the room. An engineer was sent to repair the air conditioner, but it could not be repaired (in fact, he thought he was sent to fix the television).
I requested and was given a new room, and before I even set down my bags I noted screws and other hardware left on the top of the air conditioner. Thankfully I was not travelling with my children - but this lapse was unacceptable and, naturally, the A/C was not working.
I requested a third room, and the room was acceptable and clean, albeit still rather dusty. The shower was clean, the room generally comfortable. Some television channels showed poor reception.
The hotel's location is very convenient, but the views out of the windows are nothing to write home about.
My final disappointment was when I returned home and phoned the front desk with a billing question. The man who answered was difficult to understand, but I believe he was contacting a manager for me. I wasn't placed on hold and could overhear the welcoming of guests and banter between the two front desk agents and after ten minutes I hung up and called back. The woman who answered was friendly and apologetic, answered my question, and then offered to take my phone number so that she could pass it along to the GM. While I didn't feel that was necessary, I gave her my number.
No one has called me back.
July 22, 2014
Rated 5.0 out of 5.0 by D&Peggy Great stay, Thanks!
We had a great stay. Staff was friendly and helpful with directions to the casino. Everything in room was clean and ready for our stay. Breakfast was ready and hot. Thanks again
July 22, 2014
Rated 4.0 out of 5.0 by AirborneSoldier Pretty Good Hotel
Great walking distance to the mall and to the river front. The over all hotel was pretty good. Not the best, but definitely not the worst hotel I have ever been in. The rooms seemed to be a little 'dated' but over all not to bad.
July 20, 2014
Rated 2.0 out of 5.0 by Ed5.7 Dirty!!!!
Room wasn't clean, much evidence of previous occupants (hair!!!!) pillowcase had blood or something on it. AC unit was extremely loud!
July 20, 2014
Rated 5.0 out of 5.0 by Rhonda86 Definitely Recommend
Do not hesitate staying at the Holiday Inn Express in Charleston. Not only was our room immaculate and quiet, but the staff was also very hospitable.
July 14, 2014
Rated 4.0 out of 5.0 by Lisa143 Location
This was the perfect Hotel if you are having a conference at the Civic Center. Just a walk across the street and you are there. Since I was there for several days, I was very happy with the fitness center in the Hotel awesome equipment. Also, the mall which is across the street from the Civic Center had several dining choices.
July 14, 2014
Rated 5.0 out of 5.0 by ecrabt01 Fair rate and convenient location
easy access on and off freeway. close to mall. rate was fair and nice amenities
July 13, 2014
Rated 5.0 out of 5.0 by Cherwis Weekend with friends
The staff is wonderful and the hotel was clean and modrn.
July 10, 2014
Rated 5.0 out of 5.0 by ReggieS Great Staff
I would like to extend my Kudos To The manager on duty at my check in also to the Check in member William He was very professional and did a great and outstanding job. Thanks very much To them the first impression of my stay was a blast.
July 8, 2014
Rated 5.0 out of 5.0 by Coppermum Friendliness of staff; clean rooms
We have stayed at this facility 3 times in the last year. The staff is always friendly and the rooms are comfortable and clean. The ease of being able to travel to appointments is also important.
July 7, 2014
Rated 5.0 out of 5.0 by anonymt very nice
Comfortable bed. Very friendly and helpful staff. Nice happy hour on arrival that was unexpected. Pickup from airport was timely with staff knowledgable about the city.
July 5, 2014
Rated 5.0 out of 5.0 by Heyx2 Reception
My reception at this hotel was amoung the friendliest and most professional of all may hotels stays. I was made to feel very welcome and that the staff was there to help in any way.
July 3, 2014
Rated 5.0 out of 5.0 by JessieS no nickname Comfort and service
My stay at your hotel was great. There was comfort, safe, cleanliness, friendly help from the staff. There was only one fault I found...why point the shower head outside of the tub...That was the accident I was referring to I soak the bathroom before I could turn the water off. The staff was great and speedy when I told they what had happened. I will and would be staying at your hotel again....I would and will recommend your hotel to all of my friends. The front desk staff was very helpful and friendly...I love the interaction with the two young ladies.
July 3, 2014
Rated 5.0 out of 5.0 by Cherwis Wonderful hotel and city
I stayed at the HI Express for two nights and had a great weekend. Joey checked us in with a big smile and a warm greeting. Our housekeeper Ruth made us feel cozy and comfortable in our extremely clean room. I had a little trouble with my rewards card (my fault) and Becky fixed me right up. The Sales Director Julie greeted us in the lobby with a bright smile and a refreshing fruited water station; it was chilled and pretty. We had a healthy breakfast and a hug from the breakfast attendent Jean. Overall my stay was wonderful.
July 2, 2014
Rated 4.0 out of 5.0 by dougr good visit and nice people
Room was very nice. Elevator location seems a little distant. I have been there 3 times with no concerns. Parking can be a little harry at peak times. Attendants were charming and pleasant. thanks
June 28, 2014
Rated 5.0 out of 5.0 by 2005 Vette Nice room and a great staff!
This is a really nice place at a reasonable price. We found the staff to be exceptionally courteous and professional. I would not hesitate to stay here again.
June 26, 2014
Rated 5.0 out of 5.0 by Road Trip 2014 Road trip 2014
Love the beds and pillows. I've stayed in a lot of HIE and never had a problem.
June 26, 2014
Rated 5.0 out of 5.0 by BJ42 Guest Service
The staff was quite professional and most helpful . . . everyone was most pleasant. I especially enjoyed the assistance provided by the desk clerks and the food service providers.
June 23, 2014
Rated 3.0 out of 5.0 by BradR Convienent to Civic Center and Room was nice
Room was nice, Bathroom in slight dis-repair, bad tile work. No vent fan for the steam on the mirror. Mattress was not very comfortable but you can sleep on it. Plenty of pillows.
Would be nice if they stocked the mini fridge with complementary beverages but it was completely empty. For the price I was expecting more.
June 18, 2014
Rated 5.0 out of 5.0 by boxer1 Boxing Trip
Good place to stay on a buxiness trip. The staff was friendly and helpful. It was close to local historic site-seeing landmarks.
June 17, 2014
Rated 5.0 out of 5.0 by Linden1913 Good Stay
Good clean hotel with free breakfast and easy on off access to I-79
June 16, 2014