Rated 3.9 out of 5 by 168
Rated 5.0 out of 5.0 by Gary135 Outstanding Front Desk Service
This was the Holiday that we wanted to stay at but in error had made reservations at a different location. I was using IHG Rewards and James at the front desk helped me in getting my reservations switched to this location. Our rooms where clean, beds comfortable and the staff where so friendly and helpful! We will use this facility again!
December 10, 2013
Rated 5.0 out of 5.0 by GDean Hotel is great.
While having stayed in multiple other Charleston, WV, hotels, this is the first time I stayed at Holiday Inn Express. I found it more than I anticipated. The room was nearly immaculate and my night's rest one of the best I have encountered while traveling. A small amount of road noise due to the location is the only negative there was and that did not interfere with my rest. I stayed two nights and found the staff exceptional and the atmosphere great for the range of services they offer. Will definitely stay again!
December 9, 2013
Rated 2.0 out of 5.0 by GaryJ70 Poor overall experience
Were given a room initially that had not yet been cleaned as bed was unmade and there were pills left on the bathroom counter near the sink. Given another room but toilet was stopped up. Called desk and they brought plunger for me to us rather than doing it for me. Asked evening manager for local eating establishments and was told there were some in nearby mall area but only pointed in direction of mall ...not very helpful and not hospitable. Overall the worst experience we have had at a Holiday Inn Express despite numerous stays at others over the years.
December 6, 2013
Rated 2.0 out of 5.0 by Davit2013 Bad night
I had a bad night, cold and flu plus the AC unit wasn't working properly. Very noisy, cold air and even the staff person wasn't capable to fix it. All of that after midnight.
A bad night.
December 1, 2013
Rated 3.0 out of 5.0 by Music61 Very Outdated
Worst Holiday Inn I've stayed in. Hotel, although clean, was very outdated. Not nearly up to Holiday Inn standaeds related to bedding, blankets, linens. Parking, although free, was terrible - very limited. There was no heat in the bathroom, which was on the opposite end of the room.
There are many other better choices in downtown Charleston.
November 25, 2013
Rated 5.0 out of 5.0 by kaelby Love the in-room microwave/refrigerator
I like to travel with my own home cooked meals that are healthier and less expensive, so having the microwave and refrigerator in the room is a real plus. I'm sorry someone had broken the little door off the freezer because I either had all frozen food or all just refrigerated food. My celery got ruined because it was frozen, but my frozen food thawed and I had to throw some it out. (I changed the refrig. temperature so everything wasn't frozen.)
Otherwise, 134 is a great room - quiet and away from traffic, yet you don't need to use the elevator. Perhaps a little small, and dark. Every room in that hotel is now too dark, and much of that is caused by the decor and closing off the windows. The chairs in the room aren't as comfortable as they used to be, but better than some other hotel chains.
I do think Charleston has the most friendly staff of any hotel.
November 24, 2013
Rated 4.0 out of 5.0 by LadyGator Great location
Perfect for attending functions at the Civic Center, or for doing a little shopping - all are within walking distance. I didn't have to get into the car until I was ready to head for home.
November 24, 2013
Rated 5.0 out of 5.0 by Angie1971 HIghly Recommended
I am very satisfied with the staff, the accommodations and cleanness of the room. It is a very comfortable environment and in a convenient location.
November 18, 2013
Rated 5.0 out of 5.0 by foxpoint99 Great staff and location
The staff is more than helpful in anything you may need. The location is close to many places to eat, the river walk path, the mall, civic center, and much more. You can walk to everything. And the breakfast is always something we all look forward to each morning. A great place to stay.
November 17, 2013
Rated 4.0 out of 5.0 by jkm3 I have stayed here often
They have just finished (within the year) a major remodeling. I have always liked this hotel; it is close to about everything. I like the new look to the rooms and the outside. Although there is no smoking (I'm a smoker) they have fixed the side exit up quite nicely for this and have a bench, under roof that you can smoke at. I keep hoping they would put in a Jacuzzi but so far no luck. I guess that is the two pit falls. The beds are comfortable, I even researched the mattress brand they have so I could get one for my home.
November 17, 2013
Rated 5.0 out of 5.0 by Chup Great spacious room and an accomodating staff!
Our room was very nice, clean and bright.
The staff allowed us to have a small get together in the dining room on Friday evening after we had returned from seeing Les Miz at the theater.
November 12, 2013
Rated 4.0 out of 5.0 by foxpoint99 Great value and location
This hotel has a great staff who truly care about you being satisfied. If there is any problem with anything, they are eager to make it right. The location is so close to many places to eat and shop. From Outback to Wendys...you can find anything within walking distance. The free breakfast will delight anyone with a good selection and great taste. I look forward to breakfast everyday. The only con would have to be the internet. It is very inconsistent and often shuts down completely for a few minutes before coming back up. The speed can be excellent one second and poor the next. But overall, this is a very comfortable hotel
November 10, 2013
Rated 5.0 out of 5.0 by MISTERJ56 VERY RELAXING. GREAT SERVICE AND COMFORTABLE ATMOSPHERE
VERY NICE. HIGHLY RECOMMENDED. CONVENIENT TO THE INTERSTATE AND DOWNTOWN ATTRACTIONS.
November 10, 2013
Rated 3.0 out of 5.0 by chem2013 Fundamentals Lacking
The one highlight of my stay at this property was the good nature and warmth of the man at the front desk when I checked-in. Other than him, it was at best a fair-to-good stay.
There was no toilet paper on the roll, and the trash can meant for the bathroom was sitting out by the closet near the door to the hallway. The room had an appearance that whoever was assigned to clean it that day was in a rush.
The young woman at the front desk the morning I checked out seemed about as interested in her guests as a vegetarian would be in a t-bone steak.
The breakfast was average. Every carton of milk was set to expire that very day. They obviously don't put much effort into keeping their dairy products fresh.
The property is in serious need of upgrading and rooms could use a good deep cleaning. I won't be staying here next time I'm in Charleston.
October 27, 2013
Rated 5.0 out of 5.0 by Herdalum86 GREAT LOCATION FOR CIVIC CENTER EVENTS
This hotel is literally right across the street from the Charleston Civic Center. Parking lot is attended on concert night so only registered guests have access to parking, Beat the traffic and the drive home afterwards! Hotel is modern, the rooms are spacious, and the breakfast has all of the usual HIE features, The Charleston Towne Center Mall is only a short walk, as well.
October 22, 2013
Rated 5.0 out of 5.0 by pam1961 Great guest relations!
First of all, let me say this was our first stay here. We chose it for it's close proximity to the Civic Center. We were very pleased from our first encounter with the staff. I had to call for directions, more than once, and was assisted by front desk staff, James. He was so patient and kind and continued to be kind and helpful throughout our stay. We also left something behind and had to call back. The staff there was very helpful and had our item shipped to us quickly. We would definitely recommend this hotel to anyone looking for a nice place. The bed was very comfortable and our party was pleased with the hot breakfast. Hope to return in the future...especially if RASCAL FLATTS come back to town!!
October 22, 2013
Rated 5.0 out of 5.0 by foxpoint99 Great location and excellent staff
Love the location. Close to the civic center (across the street) along with the Newtown Mall adjacent to the civic center. Close to the river walking path and many places to eat. What more could you ask. If there is anything you need, the hotel staff is always eager to help you. Very relaxed atmosphere and always a great breakfast.
October 20, 2013
Rated 5.0 out of 5.0 by foxpoint99 Looking forward to my stay next week
I have selected this particular hotel to stay in over a period of at least 6 months. I have never met such a polite and helpful staff in my 8+ years of traveling with my company. All I have to do is ask, and they do what is needed to take care of my requests. I have really enjoyed staying here, and I'm sure the next 5 months will be as pleasant. The breakfast continues to be a real highlight. Me and my coworker look forward to breakfast daily. And the location could not be better. With the civic center across the street, and the shopping mall next to it, along with many good places to eat within walking distance. Thanks Holiday Inn Express staff for the great times being away from home.
October 13, 2013
Rated 3.0 out of 5.0 by cidney49 Great Hotel, Noisy Guests
The room was very nice. I'm not sure what was going on at the hotel the night I stayed there, but at 2:30AM people were going up and down the hallway on the first floor, yelling and being obnoxious by banging on doors etc.
The only thing I would pass along about the room (#127) is that the toilet handle is so loose, I worried about flushing it. The toilet was running when we first went into the room and we had to take the top of the tank off and jiggle the float, to make it stop.
Your person at the desk....I believe his name is James...is very personable and is an asset to your organization.
October 11, 2013
Rated 5.0 out of 5.0 by Pen4n6 Would recommend - yes!
The front desk clerk on duty recommended the Tidewater Grill if we wanted a great dinner. He was right - it was delicious. He also mentioned that we could walk safely through downtown, but we discovered we could walk most of the way through the mall. Did a bit of shopping while there!
Quiet and clean. Breakfast staff suggested if we wait a minute or two, she would bring out fresh eggs, which were hot and delicious!
October 11, 2013
Rated 5.0 out of 5.0 by Ladybug53 Exceptional service
Was able to check in early. Was greeted courteously and efficiently. Had to shelter in place and was treated respectfully The front desk was a-one top notch
October 8, 2013
Rated 5.0 out of 5.0 by foxpoint99 Great place to stay if you like "location" and a friendly staff
The hotel has a terrific staff from the front desk to the breakfast team, Me and my coworker go for long walks every evening along the River Walk path, Capitol St to eat, and back through the Town Center Mall (located across from the Holiday Inn next to the Civic Center). There is so much to do ...all within walking distance of the Holiday Inn Express. Did I mention the outstanding breakfast !!
October 7, 2013
Rated 4.0 out of 5.0 by EB51 Overall great experience
Love the free breakfasts. They are always good and offer a good variety.
Our room cards did not work very well. We told the person at the desk and he said the light blinks 4 times. He did not offer to give us replacement cards. Never once did we get in the room on the first try. One morning housekeeping had to let us in and her card did not work on the first try.
Also, on Saturday morning, the elevator floor was very sticky. Someone had either spilled something or dropped food in there. It wasn't cleaned until the next day. I realize the hotel was very busy on Friday and Saturday, but the employees had to use those same elevators and should have noticed and cleaned it right away,
Overall, we had a pleasant stay.
October 3, 2013
Rated 5.0 out of 5.0 by foxpoint99 Great staff, breakfast, & location
I have been staying here since August 1 and I would not stay anywhere else. The staff is so friendly and really cares about your needs. The front desk always welcomes me and my coworker as if we lived here. And Bernie, who sets up breakfast, always makes sure we have a good breakfast even though we often have to eat one hour before breakfast actually opens. This mean so much to us. And when we needed help with reservations, Julie went out of her way to call me at work and get our problem resolved in a matter of minutes. And, on top of all of this, this hotel is in a great location. Close (within walking distance) to the river walk and many places to shop and eat. Looking forward to staying here through the beginning of 2014.
October 1, 2013
Rated 5.0 out of 5.0 by piker27 Reliableand relaxing
From the moment I walked in, people were friendly and helpful. I left early and did not have breakfast, but the airport shuttle was ontime and courteous. Bed was comfortable and room was spotless.
September 30, 2013
Rated 5.0 out of 5.0 by Tulip23 Comfortable beds and great service
We were pleased to get such good accommodations as we had not made a reservation. Hotel was very convenient to the highway which was a plus. Hotel concierge at check-in was very pleasant besides efficient at her job and the breakfast bar was well maintained.
September 26, 2013
Rated 2.0 out of 5.0 by drice Choose another HIE
This was our worst experience ever at a HIE. My biggest complaint was: We never got our 6am wake up call! The staff was very rude and not very knowledgeable of the area. The lady working the front desk in the morning didn't even acknowledge guests as they were leaving. The hotel is old and is in need of updating. Breakfast bar was the worst ever, they didn't even have creamer for your coffee. The warm items were not warm, the cool items were. We would never stay at this HIE again and can't recommend it to others.
September 25, 2013
Rated 5.0 out of 5.0 by Gaps33 Personal Welcome Upon Arrival...
I routinely stay in Holiday Inn traveling for business. It's nice to be greeted by name and being treated with prompt efficient service.
The room is comfortable and clean and I feel a sense of security when staying in a familiar setting.
September 22, 2013
Rated 1.0 out of 5.0 by Billie1 nice desk clerk but dirty rooms
the guy when we checked in was very nice. the first room they put us in was very dirty. the carpet was dirty. the toliets was dirty. the walls as well. we asked to be moved to another room and they did so. But the second room was a little better but not a lot as it was late and after a long day of driving we stayed . we are platium elite holders so we travel and stay in a lot of Holiday Inn expresses and this hotel did not stand up to the Holiday inn standards. we will not stay here again. nor would we recommend this one to anyone.
September 21, 2013
Rated 4.0 out of 5.0 by Deepender77 Clean room-nice staff
Comfortable, clean rooms in a convenient location to interstate.
September 19, 2013