Rated 4.2 out of 5 by 302
Rated 5.0 out of 5.0 by BJ42 Guest Service
The staff was quite professional and most helpful . . . everyone was most pleasant. I especially enjoyed the assistance provided by the desk clerks and the food service providers.
June 23, 2014
Rated 3.0 out of 5.0 by BradR Convienent to Civic Center and Room was nice
Room was nice, Bathroom in slight dis-repair, bad tile work. No vent fan for the steam on the mirror. Mattress was not very comfortable but you can sleep on it. Plenty of pillows.
Would be nice if they stocked the mini fridge with complementary beverages but it was completely empty. For the price I was expecting more.
June 18, 2014
Rated 5.0 out of 5.0 by boxer1 Boxing Trip
Good place to stay on a buxiness trip. The staff was friendly and helpful. It was close to local historic site-seeing landmarks.
June 17, 2014
Rated 5.0 out of 5.0 by Linden1913 Good Stay
Good clean hotel with free breakfast and easy on off access to I-79
June 16, 2014
Rated 4.0 out of 5.0 by Jklu Overall -- Exceptional...but
Our stay was - as always - very good. Because of it's location, you're close to the Civic Center and mall. However, I called several weeks prior to get a roll away bed, since the day I made my reservation there were no 2 double beds available, and was told not to worry since I would get one. When I checked in at 3:30 pm, there were no roll away beds available. So one of our guest had to sleep on the floor; had I known this when I made my reservation plus after calling the hotel, I definitely would have stayed some where's else. Disappointed Club Member.
June 15, 2014
Rated 5.0 out of 5.0 by Mom53 Easy Stay
We stayed at this Holiday Inn for one night of our vacation. We would definitely recommend this hotel. The room was clean and comfortable. Bath towels were the best of any hotel we stayed at for our entire vacation - counting this hotel chain and others. Breakfast was excellent - the variety of choices surely can meet everyone's taste! I would definitely recommend this hotel and would not hesitate to stay here again.
June 15, 2014
Rated 5.0 out of 5.0 by WillTO3 Everything great except..
I thoroughly enjoyed my stay except for 1 instance. I enterd the fitness center at 430 am without noticing the sign for hours of operation. The gentleman who reprimanded me, who I assume was the night janitor, was rather rude in telling me I was not allowed in there before 6am. I made a mistake, for which I apologized, Still , I thik he could have a little more tact than acting like I had set the center on fire or something,
June 13, 2014
Rated 5.0 out of 5.0 by Kan Co Outstanding staff
Our Special Olympics team had a fantastic stay at Holiday Inn Express. Staff was attentive to all our needs. Rooms were clean.
June 11, 2014
Rated 2.0 out of 5.0 by chas14 NOT a 5-star hotel
In my opinion, this is not a 5-star hotel for the reasons I mentioned in the survey -- hair and debris on bathroom floor -- debris on telephone and remote control -- empty tissue box, inadequate washclothes -- no deodorant soap for bathing -- bed too soft -- poor lighting in bedroom area, etc.
However, furniture, carpeting and drapes were in good condition and modern in appearance. Liked the black counter in the bathroom with a shelf underneath for hand and bath towels. Desk clerks were friendly and seemed anxious to please. Breakfast cinnamon rolls were delicious.
I would stay here again, however, because I felt safe..
June 10, 2014
Rated 5.0 out of 5.0 by Studmuffin Excellent location.
Hotel was an overall good experience. I have stayed there before, and will again in the future. Clean room. Good location to Civic Center and Mall. Good food. Attentive staff. Fast internet. Good tv programs.
June 5, 2014
Rated 5.0 out of 5.0 by Rigou Comfort, cleanliness & guest services
The staff was EXCELLANT , the room was very clean, & pretty. A unplesant experence was rectified & had nothing to do with the quality of this hotel . I highly reccomend this Holiday Inn Express!
June 3, 2014
Rated 5.0 out of 5.0 by Donna1312 Great service
Great place to stay. Close to civic center and mall. Clean and comfortable beds. Front desk staff very friendly and professional. Breakfast good value.
June 3, 2014
Rated 3.0 out of 5.0 by Platinum807 Need an attitude check
Two staffs at the front desk at night and in the morning were totally different. The manager/staff at night time gave me a look of not-welcoming. Although he found out that I had a platinum status, he still didn't welcome me but kept asking Credit Card without any explanation or preference checking. I had a bad feeling that he would change the rate so I asked him about the rate. Surprisingly, he increased the rate from my online reservation! I asked him why it was different from the email confirmation, then he said "whoever made an online reservation (obviously ME) was confused, and the rate was not correct." I had to go through my emails to show him a proof, then he couldn't say a word. I wish he apologized me at least.
Even after this incident, I had to literally go over all of benefits with him in order to make sure that he would provide.
The manager/staff in the morning was totally different. She was very kind and professional. Every hotel needs to be very careful about who can be at the front desk, which is the face of that hotel and brand name.
June 2, 2014
Rated 5.0 out of 5.0 by summer 2014 Unexpected pleasure as soon as we entered lobby
Great stay, wish there was a pool though. Staff was wonderful, rooms were very nice, loved the free internet, breakfast had a good selection of items. 1st time we stayed here and we would stay again in the future.
May 31, 2014
Rated 4.0 out of 5.0 by Traveling VA rep very nice hotel
This property is so much better than Huntington WV.
May 31, 2014
Rated 2.0 out of 5.0 by John 56 Never Before
The HVAC unit sounded like a train when it came on. I reported it to the desk clerk who said no one was available. This was on day 1. It got no better on day 2. The TV only had half the channels working. When I reported this I was told no one else had this problem, and nothing was wrong. Funny, in 2 minutes they all appeared. I've stayed here numerous times and it has been great. I certainly hope they get their problems fixed before the next time or there will not be a third time.
May 27, 2014
Rated 5.0 out of 5.0 by WVtravel Comfortable bed and excellent service
Room was clean and comfortable. Fitness center had free weights in addition to typical hotel cardio equipment which was a bonus. What I will remember the most, however, was the attentiveness of all the staff. They all went above and beyond to make us feel welcome. Occasionally, you will have one or two staff which are customer service oriented but here EVERYONE was super. Everyone was so friendly. I hope you don't lose that because that is what will keep me coming back!
May 27, 2014
Rated 5.0 out of 5.0 by hlv55 Extremely Friendly Staff
The hotel staff were extremely friendly and helpful!! Every staff member I passed asked me how I was doing and if I needed anything with a smile.
May 27, 2014
Rated 1.0 out of 5.0 by Lsia Terrible
While the look on the inside of the hotel may appear to seem that upgrades were done, these are cosmetic only. There was a distinct musty odor in the room, the carpet was stained and not cleaned and I was apprehensive of sleeping under the covers. The hotel staff was not accommodating and overall I was disappointed in the experience. I would not stay in this hotel again
May 25, 2014
Rated 5.0 out of 5.0 by Postmaster Very Friendly Personnel
Everything was What we wanted and expected from a Holiday Inn. All personnel - especially at the front desk - were just great. We had lots of fun and they were accommodating to our every wish. Even begged us to stay if ever back in the area. Raises for all of them!!! Thanks! Also, we LOVED the mattress on the king bed.
May 24, 2014
Rated 5.0 out of 5.0 by GreatFlugel Great Stay and Value
Great Holiday Inn location and facility. Easy access from the interstate and centrally located. The facility was up-to-date. They served a large variety of food and the breakfast area had plenty of seating and television. I wish I could have stayed longer. All-in-all, great location.
May 24, 2014
Rated 3.0 out of 5.0 by Sam1111 Just OK
I would classify this facility as just ok. it would be fine for just over night. I would not recommend it for an extended stay. It is very convenient to the Civic Center. The parking is tight during the civic center events at the hotel which makes it somewhat of a problem.
May 24, 2014
Rated 5.0 out of 5.0 by Riley65 Nice place to stay in downtown Charleston
We wanted a place to stay in downtown Charleston to attend a graduation ceremony at the nearby auditorium. Our pre-graduation dinner was at a restaurant in/nearby the city center mall. The Holiday Inn was the perfect location and at a decent price per night for a downtown hotel. That staff was VERY pleasant. The stay was terrific.
May 22, 2014
Rated 4.0 out of 5.0 by sports family Comfortable bed and central location
The bed was comfortable - would've preferred a queen but. Room was comfortable but could've used an additional light or a brighter light in the room. Nice central location. Staff was friendly. Breakfast was good with lots to choose from. It was our first stay but we would go back.
May 19, 2014
Rated 4.0 out of 5.0 by retirees on the road Nice staff - good location
We stopped at this hotel on our way from MIchigan to Pinehurst. Good location with easy on/off access to expressway. Very nice breakfast; nice variety of choices including warm cinnamon rolls. Front desk staff was very helpful in recommending a restaurant for dinner within walking distance. Only negative was that our bathroom floor needed a real GOOD cleaning. Otherwise, room was fine, clean, bed comfortable and quiet.
May 17, 2014
Rated 5.0 out of 5.0 by Shrmu My third stay at this property
No one dislikes travel interruptions more than I, and when my flight was delayed due to storms and an airport being closed I had no choice but delay a day. It was a great relief to know that there was a room available for me to get some much needed rest.
I appreciate that they had a shuttle service to and from the airport. And it was a good feeling to be greeted by a big smile as I arrived and departed! The staff was so kind to give me a late checkout since my flight time the following day was not until 4:45pm. I would rate this property excellent in every way! This will definitely be my place to rest anytime I am ever in Charleston, WV!
May 16, 2014
Rated 5.0 out of 5.0 by Mozakflys Excellent location
Great hotel. Comfortable bed. Excellent breakfast. Location was close and convenient to downtown and Convention Center.
May 16, 2014
Rated 5.0 out of 5.0 by Tall Tree Comfortable room with 2 queen beds
Attentive front desk staff
Delicious breakfast with several choices of different foods
Bath tub/ shower had adequate grip bars for handicapped person
Easy access to major freeways
May 12, 2014
Rated 5.0 out of 5.0 by Docopan Above and beyond service
I stayed in the Holiday Inn express and I have to note that the friendliness of the employees went beyond being paid to do a job, it showed in the smile, greeting, and mannerisms from the time I walked they were there to help me. And help they did, they accomodated my chech out time, helped with directions, suggestions for dinning, and the continental breakfast was a full breakfast spread. My thanks and gratitude to the hard working staff and the way they work together to make this a real team to provide a service. Thank you all.
May 6, 2014
Rated 5.0 out of 5.0 by dw14 Great place to stay!
Great location, right across from the Civic Center, mall, and Municipal Auditorium and w/i walking distance to several other great downtown restaurants. You can't beat the value, clean comfortable rooms, friendly staff, and probably the best selection I've seen for a hotel breakfast bar. The gentleman working the breakfast area was so friendly
May 6, 2014