• English  English
    Select to close.
    Current Settings are:
      /  English

    Change Preferences:
    Country / Region of Residence:
    Available Languages:
  • |
  • |
  • |
  • |
  • 1 888 HOLIDAY
Select to close.
Select to close.
Email or IHG® Rewards Club # PIN
Not a member?Join Today!
Forgot PIN
All fields are required.
 
If you have forgotten or lost your Personal Identification Number (PIN), we can email your PIN to the email address in your IHG® Rewards Club account profile.
If you do not have an email address in your profile, please contact your local IHG® Rewards Club Customer Care  to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address viawww.ihgrewardsclub.com/email.
IHG® Rewards Club # Email Address

Not a member?Join Today!
Create PIN
All fields are required.
IHG® Rewards Club # ZIP/Postal Code
First Name Last Name
Please select a 4 number Personal Identification Number (PIN) which will be used to access your IHG® Rewards Club account.
PIN Verify PIN
 
Not a member?Join Today!
Create Email
All fields are required.
Thank you. Your PIN has been created. Please enter your email address so you can use it to log into the site in the future.
Email Address Verify Email Address
 
Email Hotel Get Directions Add to Favorites Print Fact Sheet

Book this Hotel

Best Price Guarantee
1

Reward Nights
When redeeming points for a Reward
Night, you may only book one room at a time.

Once you complete your Reward Night
reservation you will be given the option
to duplicate this reservation

(e.g. Dec-19-2014)
(e.g. Dec-20-2014)
Have a Group Code?
Have a Corporate ID?
Check Availability
Processing your request...

* Requires affiliation in the respective organization.

** Best Available Rate Search does not include affiliation rates.

Select to close.

To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool, call 1-800-MEETING (in United States, Mexico and Canada) or contact a Global Sales Office.

Close Button
Your Recently Viewed Hotels

About our Hotel

Location: Suburban

  • Location: Suburban
  • Closest City: CHARLESTON
  • Distance From Hotel: 10.0MI
  • Local time zone: GMT-05:00

Check In: 3:00 PM Check Out: 11:00 AM

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 21
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa

Accessibility

Accessibility

  • Number of Rooms:6
  • Parking
  • Service Animals Allowed

Languages

Languages

  1. English

Pet Policy

Pet Policy

Pets aren't allowed at the hotel unless they are a service pet. In the case of being a service pet, the guest must have the paper work present to show the front desk staff.

Parking

Parking

  • Number of parking spaces:95
  • Car Parking Available
  • Every guest is allowed a parking space. A guest is not allowed to take up more than the once space. If you have a truck or tailer, there is parking available at the Golden Corral at the bottom on the hill.

Internet

Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas

Facility

Facility

  • Hotel renovated inFebruary 01, 2013
  • Total number of rooms:89
  • Total number of suites:25
  • Total number of rooms with only one bed:43
  • Total number of rooms with only double beds:46
  • Total number of non-smoking rooms:89
  • Total number of rooms for the physically challenged:6
  • Interior corridor
  • Total number of floors:4
Welcome to the Award Winning Holiday Inn Express and Suites Charleston NW, WV, ranked in the top 30 for overall satisfaction by guest reviews. Our beautiful hotel opened January 2013 and is located just off I-64 in Cross Lanes, WV, eight miles from Downtown Charleston, WV. At the Holiday Inn Express and Suites, we pride ourselves by offering our guests a perfect stay, every stay! Once you walk into our doors, the aroma of our freshly popped popcorn fills our lobby. We offer all IHG Rewards Members a
View More
Welcome to the Award Winning Holiday Inn Express and Suites Charleston NW, WV, ranked in the top 30 for overall satisfaction by guest reviews. Our beautiful hotel opened January 2013 and is located just off I-64 in Cross Lanes, WV, eight miles from Downtown Charleston, WV. At the Holiday Inn Express and Suites, we pride ourselves by offering our guests a perfect stay, every stay! Once you walk into our doors, the aroma of our freshly popped popcorn fills our lobby. We offer all IHG Rewards Members a bottle of water, snack or a choice of IHG Rewards points. After a speedy check in, enjoy settling into our beautiful spacious rooms which are ranked top 10 in the nation for cleanliness of guest rooms. While staying at our hotel, we pride ourselves by going the extra mile. We do this by offering guest receptions every Monday through Thursday in which we offer free beer and snacks while guests get a chance to get out of their room and mingle with each other. Come down and play our staff in corn hole during the reception! If you are staying for more than one night, housekeeping will replace any drinks or snacks that they find in room waiting for you when you return. Please feel free to check our beautiful hotel on YouTube under Holiday Inn Express Cross Lanes. We look forward to having you stay with us!
View Less
Features
Our beautiful hotel is jam packed with amenities that we offer our guests. We offer a Manager's Reception every Monday - Thursday which includes a free beer, snacks, and freshly popped popcorn! Upon arrival, our guests get to spin our famous IHG Rewards Wheel, allowing them to win even more free prizes! Enjoy free hot breakfast and wifi while staying with us! Customer service is our top priority!
Announcements
We recommend any first time visitors to call our hotel directly for directions at (304) 769- 5818.

Guest Reviews

Rated 4.6 out of 5 by 200 reviewers.
Rated 2.0 out of 5.0 by Would love to give 5 across the board. I just Can't First the Housekeeping Staff and the wonderful woman who handles the breakfast were the highlight of my stay. They go out of their way to care for you. As to the remaining team and my stay; I am now 7 days later still awaiting response from the management team regarding my issues. The front desk team although courteous and polite lack genuine service skills. I know that sounds rough.. sometimes honesty is the best policy. My experience began by not being greeted as an IHG member or being asked if I was a member and if I wanted the snack or points. Next I checked into my room and did not have a microwave or fridge. I specifically chose this hotel for that purpose because I travel all the time I like to bring food and such. Regardless 10 minutes after check-in I went to the front desk and inquired. I was told by the clerk, "it's suppose to." It says on my list it does. Well there you go I am either blind or its invisible. Anyway I requested it be resolved the next day and asked for the manager to contact me. As stated earlier not only did the manager not contact me. I never received the missing items. Upon check out I was not asked about my stay I handed them my key and they said have a good day and I was on my way. Because I travel every week and I stay at candlewood or HIExpress I feel comfortable in knowing what to expect. This had to be that once every 4 months hotel you run into. I would still recommend because it is clean and quiet and because the housekeeping is so good. I know I probably won't stay here again. I hope your experience is better. Good luck December 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The receptionist was exceptionally nice because my son was short 50 cents so he gave him 50 cents out of his own money so that he could purchase the candy he wanted. Everyone was very friendly and welcoming, including the kitchen staff. The lady working that weekend was really sweet. December 11, 2014
Rated 5.0 out of 5.0 by Like being a King in a Castle !! Great Value. I was there the week before Thanksgiving, and was looking forward to getting back home. When the time came to check out I found myself wanting to stay longer.. Very comfortable bed, spacious living quarters. Outstanding customer service. Friendly staff. Can't say enough positive words about my stay. Would definitely stay again whenever I'm in the area.. Highly recommend you try this property and feel the comfort of home.. December 2, 2014
2 3 4 5 ... 8 next>>
Hotel Exterior
Hotel Exterior
Select to close.
Hotel Exterior Hotel Lobby Hotel Lobby Front Desk Front Desk Front Desk
Select to close.
Terms & Conditions
If you are not already a member, join now.
Close
Check In
(e.g. Dec-19-2014)
Check Out
(e.g. Dec-20-2014)
Check Availability
Loading