Rated 4.5 out of 5 by 136
Rated 4.0 out of 5.0 by handicapped construction site
was not prepared for the inconvience of the public area
March 26, 2015
Rated 5.0 out of 5.0 by 57nurse pool closed
My wife thought that when we booked the room she could have been informed pool was closed for repairs, That is something she thinks guest should be told when booking just as a courtesy.
March 24, 2015
Rated 5.0 out of 5.0 by Paul's Pirates Needed a place to stay
Staff was extremely friendly. Accommodations were clean.
March 18, 2015
Rated 5.0 out of 5.0 by Sixxss clean and friendly
Friendly staff, great cookies at the front, clean and neat room. Enjoyed my stay
March 16, 2015
Rated 5.0 out of 5.0 Give them all a big STAR!
After living thru Camille and Katrina never expected an ice storm. "Picture this" as Sophia Petrillo used to say if you know her from the Golden Girls...... ice storm, husband with dementia, grandson with breathing problem. 4 inches of ice, no power or heat. Made easy reservations online for rooms at HIE in Crossville, TN, 6 miles from my home. Front desk staff worked with power flickering to insure everyone was at ease, accommodated and they presented such professionalism even when they had to turn people away and I am sure they were worried about their own families and homes. Compassion first and foremost, followed with the ability to get the job done. This trend followed with the housekeeping staff who kept us in towells, good breakfasts and smiles till we returned to our homes. You have to give kuddos to a staff who worked as a team to accommodate this many people at such a tough time. Thank you, thank you, thank you from a wife and a grandmother who needed this type of caring.
March 11, 2015
Rated 5.0 out of 5.0 by lee121212 Great Hotel!
I was very pleased with the service and with the hotel overall.
March 5, 2015
Rated 4.0 out of 5.0 by babibo35 BEAST AT THE FRONT DESK
If you can make it in before the night crew at the front desk you will be very lucky. How Tina ever got her job is beyond belief! This area was suffering through an ice storm and we met many neighbors that totally agreed that Tina was the MOST DISCOURTEOUS person to them when having to deal with her. Our experience with her started when we asked for information on a local restaurant. She just threw up her hands (one that was holding a personal cell phone) and stated "I don't know, I,m new to the area." When asked if she could find a phone number and maybe call the restaurant for us, her reply was "Don't you have a computer with you?" Here she is standing right in front of HER company computer and made NO move to help us. We just stared at her and then she finally said, in a very hateful voice tone into her cell phone, that she had to go and would try and call them back. We weren't going to be insulted further so we just went to our room and called for a pizza delivery. This woman is very rude to people in a deliberate way. On another note, the morning two ladies in the food court were most pleasant and very helpful. Food was great. The hotel was one of of the cleanest we have ever seen. Recommend highly...just stay away from the front desk at night. Hopefully she will be gone by the time you get there.
March 4, 2015
Rated 5.0 out of 5.0 by Wendy133 Great staff
The staff was great and the breakfast was hot and delicious. comfortable bed and pillows.
February 27, 2015