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Rated 4.5 out of 5 by 152 reviewers.
Rated 5.0 out of 5.0 by Comfortable stay except pillows too hard Clean , friendly, helpful staff, good breakfast. Pillows too hard. May 22, 2015
Rated 5.0 out of 5.0 by Crossville 05/15-05/19 Convenient and good value. Look forward to our next trip to the area. May 21, 2015
Rated 3.0 out of 5.0 by good stay Nice staff. Hard to write a fair review as the hotel was in the middle of renovations. They had no lobby and breakfast being served from temporary fold out tables. Very crammed in and chaotic. The staff were nice and the room was clean. The work out room could sue some updating. TV didn't work and equipment in disrepair May 19, 2015
Rated 3.0 out of 5.0 by Nice Hotel I always like to stay at Holiday Inn express. They are very nice hotels. May 18, 2015
Rated 4.0 out of 5.0 by Good Experience in spite of Lobby Face Lift Spent two nights (by choice) midst the construction effort in the Lobby Area and found minimal inconvenience. There was no dust problem in the halls or guest rooms. Work was started and stopped at hours being considerate of the patrons. Look forward to my next visit to this Crossville facility and anxious to see the new Lobby. May 2, 2015
Rated 5.0 out of 5.0 by DWK Review Hotel common areas were under construction, but were kept as clean and tidy as possible. TV "guide" function was cumbersome and sluggish to use and was not in sync time-wise with actual time. April 30, 2015
Rated 3.0 out of 5.0 by Construction issues Let me start by stating that the staff was great, but there was one major! The staff did the best they could to manage the entire guest experience process, but when the entire lobby area and breakfast area are under renovation it is tough to do much. IHG should consider a notification on the mobile app to notify potential guests of issues like this. Yet another strike for my overall impression of IHG. April 26, 2015
Rated 5.0 out of 5.0 by Great customer service I enjoyed staying at the Holiday Inn Express. Very clean rooms and the customer service was awesome. April 23, 2015
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