Rated 4.5 out of 5 by 142
Rated 5.0 out of 5.0 by erik0728 In renovation but still a great stay.
We were traveling from VA to OK and had to make an earlier then expected stop for the night due to horrible weather. We found the HIE in Crossville and we were very happy with the stay. The main lobby area and pool area was going through renovation at the time but everything was still kept clean and the renovations didn't affect our stay in any way. Would definitely recommend and will stay there again if needed.
April 13, 2015
Rated 4.0 out of 5.0 by KJin Great Staff
Only problem was the renovation of hotel common areas.
April 13, 2015
Rated 4.0 out of 5.0 by Square Boy Comfortable room, under construction when we were there
Hotel was about average for this class inn. The whole first floor was being re-done so I understand the dust and perhaps the poor breakfast. When they are finished with the remodel it should be fine..
April 6, 2015
Rated 5.0 out of 5.0 by Beverly482 Great Visit!
My family had a great experience at this hotel. We arrived early and were immediately given our 2 rooms. Although the hotel is undergoing renovations, it did not interfere with the quality of our visit. Staff members were friendly and helpful with directions. Rooms were clean and quite comfortable. Food and service for breakfast were excellent! We are IHG members, and this hotel is one of the best we've visited.
April 3, 2015
Rated 5.0 out of 5.0 by TYPIST8 STAFF AND ROOM WERE PLEASANT
THE STAFF WAS VERY NICE AND HELPFUL EVEN THROUGH THE CONSTRUCTION THAT WAS GOING ON. THE ROOM WAS CLEAN AND ROOMY. THE CONSTRUCTION CURE WAS POLITE.
April 1, 2015
Rated 4.0 out of 5.0 by Tastebud Great, BUT wow lots of construction
I wish IHG would come up with a better and more obvious way of alerting potential guests to construction at their properties. I made this reservation on the mobile app when I realized I was able to get farther on my journey that day than originally thought, and I was VERY surprised to find the hotel under construction- bigtime. no lobby, no frontdesk, no biz center, no gym... the latter two being something I needed/wanted to use on my stay there. The rate seemed to reflect this, but nothing was stated obviously during my reservation process. Meanwhile, the front desk staff at check in was super nice and helpful, breakfast options were typical HIE, and despite being right on the highway, noise levels were tolerable.
April 1, 2015
Rated 4.0 out of 5.0 by handicapped construction site
was not prepared for the inconvience of the public area
March 26, 2015
Rated 5.0 out of 5.0 by 57nurse pool closed
My wife thought that when we booked the room she could have been informed pool was closed for repairs, That is something she thinks guest should be told when booking just as a courtesy.
March 24, 2015