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Rated 4.5 out of 5 by 84 reviewers.
Rated 3.0 out of 5.0 by Average hotel stay Staff was nice. Checkin/checkout was quick and easy. Room was clean. Breakfast was good. Room was quiet - except for the A/C unit that never shut off when on Auto. Had to turn it off in the middle of the night before I could finally fall asleep. Bathroom well stocked with towels, wash cloths, 3 vials of shampoo, conditioner and lotion. Many HD TV channels available. Wi-Fi internet is functional but it is not secured with any kind of encryption so it is open to anyone in the hotel packet-sniffing. I had to refrain from using any personal logins while on-premise which really limited what I could use the Internet for. August 11, 2014
Rated 5.0 out of 5.0 by smoking common Not enough benches outside for smokers. The room was comfortable for 4 easily and everyone slept well. Breakfast was easy to obtain and had enough variety August 6, 2014
Rated 5.0 out of 5.0 by Everything we hoped for This was a very pleasant stay. The room was very clean and comfortable. The internet access was excellent. The staff was friendly. The hotel was near an excellent restaurant and well situated. August 3, 2014
Rated 4.0 out of 5.0 by Bed is Great but No Fridge Put an ice box or simple cooler in the room. The same room at ***** * is about 60 dollars less and has a fridge July 31, 2014
Rated 5.0 out of 5.0 by Great Location and great service The Crossville Holiday Inn Express is located right off of I-40 and is convenient to the beautiful city of Crossville and it's many golf courses. The hotel is welcoming and the staff was very friendly. We had a room with a king size bed that was very comfortable. The pillows were unique in that they were labeled soft and firm and provided outstanding support for a good nights sleep. The breakfast changed every day but always had the proper amount of healthy foods and for those of us who enjoy a big breakfast to last into the afternoon the biscuits and gravy along with the egg selection was perfect. The staff was friendly and informative and provided a wealth of local knowledge on what to see and where to go. Overall it was a very enjoyable 4 day stay with plenty of golf and other sites to see. July 23, 2014
Rated 5.0 out of 5.0 by Highly Recommend This is an excellent place to stay. It is close to Knoxville without the traffic to worry about. I did not have any issues other than the internet was very slow. Beds and pillows are comfortable The breakfast has a good variety of food, even for the health conscience. The pool is well maintained. July 22, 2014
Rated 5.0 out of 5.0 by Really nice place Great place to stay. Very clean, comfortable, good breakfast with a lot of choices. Will definitely be staying here again when in the area. July 20, 2014
Rated 5.0 out of 5.0 by Great stop in Crossville Quiet with great rooms, good breakfast choices and a friendly and helpful staff. July 15, 2014
Rated 5.0 out of 5.0 by Terrific Nights Sleep Loved the room and the staff were amazing! We had breakfast before we left and it was wonderful as well. So many choices from milk, hard boiled eggs, yogurt, fresh pancakes and cinnamon rolls, biscuits and gravy, oatmeal, bananas and apples, fresh juice and coffee. It was a great way to get on our way. My family was full and happy to begin the final leg to the beginning of our vacation. Thank you Holiday Inn Express at Crossville. July 13, 2014
Rated 5.0 out of 5.0 by great place to stay me and my girlfriend had a great stay there it was clean and the staff was really nice and slept great to thanks holiday inn express July 11, 2014
Rated 5.0 out of 5.0 by Great breakfast. Comfortable and clean room. Room was clean and comfortable. Breakfast was delicious and plentiful. Breakfast person was attentive and friendly keeping the food hot and well stocked. Biscuits and gravy, pancakes, sausage, cinnamon rolls. We try to always stay at Holiday Inn Express when traveling because of the quality, pricing and reward nights. July 6, 2014
Rated 5.0 out of 5.0 by Super nice staff! I didn't mark relax as we were there for less than 9 hours, checked in at 11 pm and left at 8am. Not there to relax July 2, 2014
Rated 4.0 out of 5.0 by Second Good Experience This is the second time we stayed here in the past two years. Overall our experience was good with no major complaints. Pillows aren't the best and food is adequate but would stay here again if needed. Michelle at the front desk was very helpful. Room was clean and fulfilled most of our needs. June 25, 2014
Rated 5.0 out of 5.0 by Great staff and a great hotel Great place to stay with great staff. Close to the interstate and close to the mountains of east Tennessee. June 24, 2014
Rated 5.0 out of 5.0 by TN Holiday Inn Express Friendly, helpful staff. Clean room, good service, good breakfast choices. June 12, 2014
Rated 3.0 out of 5.0 by NEEDED PLACE TO STAY TO REST STILL HAVE YET TO RECEIVE POINTS FOR STAYING.WAS THERE 6/7/14 June 11, 2014
Rated 5.0 out of 5.0 by Staff Very Friendly and Attentive For the last 8 years my wife and I stay at this property when we visit my parents in Fairfield Glade. We generally are there 3 to 5 times a year for a total of about 10 to 12 nights. Consistently we’ve had great stays and the staff has always been very nice and helpful! It’s uncommon that we have a problem, but when we do, it’s always taken care of immediately. June 2, 2014
Rated 2.0 out of 5.0 by Poor service Cold Breakfast Breakfast was cold. Air conditioner was not good. thermostat did not work. AC never shut off unless I turned it off and then the room would get hot. Not up to the standard of Holiday Inns that I am used to. June 2, 2014
Rated 5.0 out of 5.0 by Great in every way. We usually stay at another hotel down the road, but this time decided to try the Holiday Inn. What a great choice..Everyting was up to par and then some.. We will stay here again in the future. June 1, 2014
Rated 5.0 out of 5.0 by Great stay! Enjoyed visit. Nice room. Enjoyed wireless internet connection. Good breakfast. Thanks for the hospitality! May 31, 2014
Rated 5.0 out of 5.0 by one great night and awesome breakfast we stay at this location for my husband's family reunion so just one night, was a beautiful, nice and clean room and the breakfast is the best of any other hotel we stayed in before. May 29, 2014
Rated 4.0 out of 5.0 by clean but not quiet the walls must be pretty thin - it was rather noisy both in the hallway and above our room -- and the fire alarm went off early in the morning in the breakfast area -- apparently it was a false alarm May 28, 2014
Rated 4.0 out of 5.0 by Crossville TN Stop We were traveling from Little Rock to Charlotte. Crossville's Holiday Inn Express was a good location to stop, eat and sleep. We arrived about 6:00 PM or so and we were hungry. We asked about pizza delivery at the front desk and they recommended GG's Pizza. It was wonderful. If you stay in Crossville be sure to treat yourself to GG's. We consistently use Holiday Inn Express hotels and this one met our expectations. Their occupancy was close to full and the door closing in the hallway did wake us up a time or two. Overall our stay was good. May 28, 2014
Rated 5.0 out of 5.0 by Great stay We had a very restful stay in our king suite. Loved the fact that you had 2 types of pillows, firm and soft , and had them labeled as such. Loved the sitting area when family came to our room. Breakfast was good, especially the cinnamon rolls. One thing that could improve breakfast would be more flavorful coffee. Will definitely use Holiday Inn Express again. May 26, 2014
Rated 4.0 out of 5.0 by Early wake-up!!! Everything was great until the fire alarm went off at 6 AM!!!! Early travel day!!! May 22, 2014
Rated 4.0 out of 5.0 by Showing it's age Our room was showing it's age. We found tiny ants in the room and in the bathroom. Our overall stay was not bad but this hotel needs updating. The Mexican restaurant nearby was excellent. May 16, 2014
Rated 5.0 out of 5.0 by VERY EASY OFF /ON, COMFORTABLE STAY... CONVENIENT TO GET OFF & ON NEXT MORN... GAS, FOOD CLOSE TO HOLIDAY INN... VERY CLEAN, QUIET, AND COMFORTABLE... WITH A GOOD BREAKFAST... FIRST TIME STOPPING AT THIS " HIE" ON YEARLY TRIP BY HERE, TO VAC. IN AZ..."A KEEPER"... April 6, 2014
Rated 4.0 out of 5.0 by very nice Nice clean hotel and staff was very friendly. Very nice stay. March 30, 2014
Rated 4.0 out of 5.0 by Good room I enjoyed my stay at this property, just wish it was closer to more food places. Overall a clean room other than the dead bugs in the windows March 13, 2014
Rated 2.0 out of 5.0 by Overall This place was awful. When we checked in we had to pay an extra $10.00 per extra person. Never before did we have to do this. Staff was not friendly. When we left at 6:00am there was no one working the desk. We just left our keys and left. I travel this area and will never stay there again. No Holiday Inn or Holidy Inn Express has ever been this bad. February 24, 2014
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