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Rated 4.5 out of 5 by 171 reviewers.
Rated 3.0 out of 5.0 by comfortable bed The hotel is under remodeling so the front door had caution tape and it was a bit messy. The inside of the hotel was clean. The room was clean and comfortable. The bed and the pillows were very comfortable. The wi-fi was sketchy and did not work properly and staff was rude and did not handle this situation. At check-out the front desk staff were less than friendly. The complimentary breakfast was good with a variety of offerings. July 31, 2015
Rated 4.0 out of 5.0 by Comfortable bed and good variety at breakfast This hotel was very easy to get to, right off Interstate 40. The lobby and breakfast area are newly remodeled, so the pictures on their website are old. I think we room we stayed in is one of the older rooms that hasn't been remodeled yet, because it was a little outdated. It was still a clean room, spacious, other than the bathroom was a little small with no fan. The air conditioning worked great in our room, and the fan was blowing all the time which my family likes because we have to have a fan to sleep. You did not hear any outside noise other than a few footsteps of people in the room above us. The breakfast had a good variety, and the little old lady working in that area was very sweet and attentive. My only complaint is that the pool was supposed to be heated, and my kids said it was too cold to swim. Also, the picture on the website shows a hot tub, so my husband and I were very disappointed to see that there was not one. The exercise room was very nice, but I could not figure out how to turn the volume up on the TV, so I could see it, just could not hear it. Overall a good value. July 29, 2015
Rated 4.0 out of 5.0 by Friendly staff! Another good stay at HIE in Crossville in the midst of continuing construction. Have delt with Misty at the front desk on several occasions. She is always friendly, smiling and anxious to help. July 24, 2015
Rated 5.0 out of 5.0 by Great Service We had a really great experience at this hotel....good area and very friendly staff. July 20, 2015
Rated 4.0 out of 5.0 by Lugar en remodelacion Es un Hotel antiguo, pero lo estan remodelando. Esta en buen nivel comparado con los Hoteles del area de Crossville, TN. July 20, 2015
Rated 4.0 out of 5.0 by Good Rooms Good bed, clean room. More expensive than some HI Expresses nearby and others have better amenities. They did have refrigerators and microwaves in rooms which are available at Harriman, Cookeville, and Kodak. Young man checking was nice, but fingernails dirty. Loved breakfast attendant, but selection was loaded toward sugar items. Did not receive Priority Club water. July 18, 2015
Rated 5.0 out of 5.0 by comfortable pillow and good breakfast The willows were comfortable and puffy enough. The breakfast had a good choice and variety. Only thing that could be added is sugar free cereal. July 6, 2015
Rated 4.0 out of 5.0 by room was really clean remodeling outside was no problem excellent location and room was clean and breakfast was good would stay their again when passing thru June 29, 2015
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