Rated 4.5 out of 5 by 148
Rated 4.0 out of 5.0 Good Experience in spite of Lobby Face Lift
Spent two nights (by choice) midst the construction effort in the Lobby Area and found minimal inconvenience. There was no dust problem in the halls or guest rooms. Work was started and stopped at hours being considerate of the patrons.
Look forward to my next visit to this Crossville facility and anxious to see the new Lobby.
May 2, 2015
Rated 5.0 out of 5.0 by PapaK DWK Review
Hotel common areas were under construction, but were kept as clean and tidy as possible.
TV "guide" function was cumbersome and sluggish to use and was not in sync time-wise with actual time.
April 30, 2015
Rated 3.0 out of 5.0 by Bcm270 Construction issues
Let me start by stating that the staff was great, but there was one major issue...construction! The staff did the best they could to manage the entire guest experience process, but when the entire lobby area and breakfast area are under renovation it is tough to do much. IHG should consider a notification on the mobile app to notify potential guests of issues like this. Yet another strike for my overall impression of IHG.
April 26, 2015
Rated 5.0 out of 5.0 by NANAE123 Great customer service
I enjoyed staying at the Holiday Inn Express. Very clean rooms and the customer service was awesome.
April 23, 2015
Rated 5.0 out of 5.0 by BuckeyCowboy OKCowboy
Although they were renovating the front area, my stay at this Holiday Inn was very pleasant. The hotel was quiet and orderly, and my room was clean and comfortable. The staff were friendly and courteous, particularly the woman working the front desk on the evening I stayed. Thanks!
April 22, 2015
Rated 4.0 out of 5.0 by namvet42 Only one problem
That problem will be corrected when the Lobby and dining area construction is complete. Staff was nice to work with.
April 17, 2015
Rated 5.0 out of 5.0 by erik0728 In renovation but still a great stay.
We were traveling from VA to OK and had to make an earlier then expected stop for the night due to horrible weather. We found the HIE in Crossville and we were very happy with the stay. The main lobby area and pool area was going through renovation at the time but everything was still kept clean and the renovations didn't affect our stay in any way. Would definitely recommend and will stay there again if needed.
April 13, 2015
Rated 4.0 out of 5.0 by KJin Great Staff
Only problem was the renovation of hotel common areas.
April 13, 2015