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Rated 4.8 out of 5 by 211 reviewers.
Rated 5.0 out of 5.0 by Outstanding Service The hotel staff really made the visit. We were there to swim with the manatees, and they were accommodating in every way possible to make sure we enjoyed our visit. The staff were friendly, helpful, funny, and genuine; they all did their job well and made us feel very welcome and as though they valued our business. Like guests indeed! The room was fine, just as expected, comfortable and clean, and we were supplied with extra pillows when we asked (though there were already plenty on the beds; the kids wanted to build a barrier down the middle to avoid fighting...ah, teenagers...). I cannot stress enough how very nice the staff was. August 15, 2014
Rated 5.0 out of 5.0 by Great HI Express Crystal River Clean room and bath room, bed and pillows were great, Towels were thick so not old and washed out. Breakfast had large variety of foods. Only thing I didn't like were the eggs everything else was good and fresh August 15, 2014
Rated 5.0 out of 5.0 by AWESOME HOTEL we had a wonderful stay at the Holiday Inn Express. The staff was wonderful and very helpful. It seemed like they knew what we needed before we did. Breakfast was great and had many options for us to choose from. We will definately be back. August 14, 2014
Rated 4.0 out of 5.0 by Great room friendly staff This is quite a nice hotel, well kept and very clean with friendly staff and nice furnishings. The only complaint I have is that the beds are hard as a plank of wood honestly my husband and I hardly slept and in the morning were aching all over because of this hard bed. We even tried both beds in case it was just one of them but that didn't matter. August 13, 2014
Rated 1.0 out of 5.0 by Wish I had more choices in accomodations in this area Overcharged for room, poor accomodations and breakfast. August 12, 2014
Rated 5.0 out of 5.0 by Very Friendly Although we were only there overnight and were not able to enjoy breakfast, we would not hesitate to return. The staff was friendly and knowledgeable about the area, the room was very clean and the beds were super comfortable. August 11, 2014
Rated 5.0 out of 5.0 by Very Hospitable WE were able to get a crib after the bed didn't work out with our youngest. Breakfast with the kids is un-replaceable. Be nice to have a freezer in with the refrigerator... Nice place and close to boat ramps. Boat parking was available. August 10, 2014
Rated 1.0 out of 5.0 by Excellent staffing, excellent breakfast, excellent premises The Holiday Inn Crystal River has a high touristic attendance. They therefore are aware that customer service is No. 1 The staff has always met all our needs with courtesy The breakfast are great to start the day. Noise has never has been a problem to disrupt sleep, The supporting staff prompts corrects deficiencies August 9, 2014
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