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Rated 4.8 out of 5 by 235 reviewers.
Rated 5.0 out of 5.0 by Wonderful Staff = Great Stay The young man at the front desk is an absolute pleasure and gave us great suggestions of places to go. And Mary in the restaurant is a pure delight. The room was clean and fresh. It was my first but certainly not my last Holiday Inn Express stay. Great job everyone! Sue G September 10, 2014
Rated 5.0 out of 5.0 by Friendly Staff and Nice Hotel We made a spur of the moment decision to stay in Crystal River for Labor Day weekend. We have a boat and wanted to stay on the water but everything was booked out. We ended up staying at the Holiday Inn Express and other than the fact it was not on the water, it was an excellent choice. This is a very nice hotel, very clean and the staff was very friendly and helpful. Would definitely stay there again. September 9, 2014
Rated 5.0 out of 5.0 by Great Service James at the front desk was amazing! We were there to swim with the manatee and when we told him he immediately offered us a late check out, so we could shower before our drive back to Fort Myers. He was so helpful in choosing restaurants and always smiling! The room was the cleanest I think I have ever stayed in at a hotel, and Henry (I think is his name) at breakfast was polite and working his but off to keep things clean and filled, and again had a smile for everyone. Breakfast was very good, coffee available all day, and cookies at the front desk for a little snack, nice touch! Great place! Great location, clean, confy bed,and the customer service was above and beyond! Thanks for a great visit!! September 6, 2014
Rated 4.0 out of 5.0 by This Holiday Inn Express Exceeds Upon checkin, I waited a few minutes for the Orkin exterminator man to finish his business with the reception desk about spraying rooms on the 4th floor, which had me worried momentarily, although I didn't know why they were spraying, I did feel better knowing that this hotel was committed to addressing pest problems, and that we got a room on the 2nd floor. Soon realized that I need not worry, as the room and my hotel experience was quite satisfactory and exceeded expectations for the price paid. Pool was refreshing, room comfortable clean and bug free, breakfast was about typical for a fast continental meal among hotels of this caliber. I always wish there was more variety, such as sliced cheese or grits, or more variety of fresh fruit.. but I was content. The hotel staff were friendly and accommodating. This hotel is also only a mile or two down the road from the manatee excursions. Kids got to try out their masks and snorkels in the pool before our manatee adventure. Perfect for our family stay. September 3, 2014
Rated 5.0 out of 5.0 by Very clean hotel everything was very well done at this property, cleanliness, safety overall a good experience September 3, 2014
Rated 5.0 out of 5.0 by GREAT BEDS AND STAFF WAS ONE OF THE BEST STAYS IN A HOTEL WOULD RECAMEND IT TO EVERYONE September 2, 2014
Rated 5.0 out of 5.0 by great staff and clean rooms !!!! Your staff is wonderful !!!! Breakfast was fantastic. got a great night sleep before going out scalloping for the day. I will stay at this hotel everytime I come back. August 27, 2014
Rated 5.0 out of 5.0 by Nice staff, super clean, comfortable beds This was our second stay at the hotel. It is one of the newest and cleanest hotels we've found in the area. The standard rooms are spacious. I love the bathrooms. There is plenty of room for personal items. I love that the hotel is smoke free. There was no odor anywhere in the building. The room was very quiet. And the beds are so comfortable, you will never want to leave. The location is a quick drive to restaurants on the water. We will definitely be back! August 26, 2014
Rated 5.0 out of 5.0 by A Really Nice Facility The hotel was clean and comfortable. The staff were friendly and always ready to help in any way needed. Our 2 Bedroom Suite exceeded our expectations and met all our needs. August 26, 2014
Rated 5.0 out of 5.0 by Recommended Friendly staff, clean rooms, safe area with well lit parking lot, very comfortable stay. August 26, 2014
Rated 5.0 out of 5.0 by A breif visit We arrived late one night and left early the next day, so we had very limited time to enjoy the hotel and its facilities. Staff were friendly and helpful and the room was massive! Everywhere was clean and tidy, shame we didn't get to use more of the facilities. August 26, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express CRYSTAL is Remarkable First and foremost ms Mary was great , front desk was very knowledgeable and courteous management is definitely satisfactory on various levels every time I had an issue or concerns Kari was asking questions before I could speak up to her so thanks again holiday Inn ...i love you guys ! August 25, 2014
Rated 5.0 out of 5.0 by My stay Was overall wonderful! Will come back soon! Staff especially was wonderful. August 21, 2014
Rated 5.0 out of 5.0 by Staff is Wonderful! I would like to commend Imran and James for their excellent customer service! They were both very attentive and determined to make our stay the best ever. We will never stay any place else in Crystal River and have also begun looking at Holiday Inn Expresses in the other areas to which we travel. August 20, 2014
Rated 5.0 out of 5.0 by Scalloping Trip Much newer and nicer than other hotels in the area. It is located less than 5 minutes from the water if you intend to go scalloping and has a surprisingly good breakfast. I would definitely recommend it. August 18, 2014
Rated 5.0 out of 5.0 by WONDERFUL PROPERTY We love this hotel. It is very clean, the staff is wonderful and the rooms are comfy and quiet. Keep up the great work! August 16, 2014
Rated 5.0 out of 5.0 by Outstanding Service The hotel staff really made the visit. We were there to swim with the manatees, and they were accommodating in every way possible to make sure we enjoyed our visit. The staff were friendly, helpful, funny, and genuine; they all did their job well and made us feel very welcome and as though they valued our business. Like guests indeed! The room was fine, just as expected, comfortable and clean, and we were supplied with extra pillows when we asked (though there were already plenty on the beds; the kids wanted to build a barrier down the middle to avoid fighting...ah, teenagers...). I cannot stress enough how very nice the staff was. August 15, 2014
Rated 5.0 out of 5.0 by Great HI Express Crystal River Clean room and bath room, bed and pillows were great, Towels were thick so not old and washed out. Breakfast had large variety of foods. Only thing I didn't like were the eggs everything else was good and fresh August 15, 2014
Rated 5.0 out of 5.0 by AWESOME HOTEL we had a wonderful stay at the Holiday Inn Express. The staff was wonderful and very helpful. It seemed like they knew what we needed before we did. Breakfast was great and had many options for us to choose from. We will definately be back. August 14, 2014
Rated 4.0 out of 5.0 by Great room friendly staff This is quite a nice hotel, well kept and very clean with friendly staff and nice furnishings. The only complaint I have is that the beds are hard as a plank of wood honestly my husband and I hardly slept and in the morning were aching all over because of this hard bed. We even tried both beds in case it was just one of them but that didn't matter. August 13, 2014
Rated 1.0 out of 5.0 by Wish I had more choices in accomodations in this area Overcharged for room, poor accomodations and breakfast. August 12, 2014
Rated 5.0 out of 5.0 by Very Friendly Although we were only there overnight and were not able to enjoy breakfast, we would not hesitate to return. The staff was friendly and knowledgeable about the area, the room was very clean and the beds were super comfortable. August 11, 2014
Rated 5.0 out of 5.0 by Very Hospitable WE were able to get a crib after the bed didn't work out with our youngest. Breakfast with the kids is un-replaceable. Be nice to have a freezer in with the refrigerator... Nice place and close to boat ramps. Boat parking was available. August 10, 2014
Rated 1.0 out of 5.0 by Excellent staffing, excellent breakfast, excellent premises The Holiday Inn Crystal River has a high touristic attendance. They therefore are aware that customer service is No. 1 The staff has always met all our needs with courtesy The breakfast are great to start the day. Noise has never has been a problem to disrupt sleep, The supporting staff prompts corrects deficiencies August 9, 2014
Rated 5.0 out of 5.0 by Captain Frank nice hotel clean I would recommend this property to all my friends. It is a clean well run new hotel with good food and attentive staff the rooms are clean and comfortable the parking is well lighted and the pool area is kept clean. August 9, 2014
Rated 5.0 out of 5.0 by Excellent Hotel This hotel was a wonderful experience from checkin to checkout. James, Kari and Staff are wonderful! We will be back! August 9, 2014
Rated 5.0 out of 5.0 by clean and friendly staff clean facility and friendly staff, excellent breakfast--missed the choice of peanut butter as condiment this year. August 8, 2014
Rated 5.0 out of 5.0 by Very nice hotel Excellent service from Staff. Very professional and personable. August 8, 2014
Rated 5.0 out of 5.0 by Excellent staff and very clean The staff here was very courteous and seemed genuinely concerned with making my families stay enjoyable. Very clean as well. Nothing to complain about here. August 7, 2014
Rated 4.0 out of 5.0 by Crystal River HI Experience Nothing out of the ordinary as far as HI Express go. We stay in HI Express hotels a lot while on leisure travel and occasionally for business.. Our room was clean. The floor 4th was extremely noisy one of the nights due to other over 21 guests. We stuck a towel under the door and hoped for the best. The air conditioner was very loud and I look forward to the day HI Express does away with the small room air conditioners. On off, room warm then room too cold. We have seen these old fashioned air conditioners in some but not all HI Express. The pool was very small for the size of the hotel. Also I was surprised to find there were no hotel towels outside. Due to the number of rooms, I thought the pool area might have been bigger. There were only 8 total chairs around the pool including 4 lounges. We would stay there again if visiting Crystal River. Skip the pool and hope for the best with rowdy adults. August 6, 2014
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