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Rated 4.8 out of 5 by 224 reviewers.
Rated 5.0 out of 5.0 by Holiday Inn Express CRYSTAL is Remarkable First and foremost ms Mary was great , front desk was very knowledgeable and courteous management is definitely satisfactory on various levels every time I had an issue or concerns Kari was asking questions before I could speak up to her so thanks again holiday Inn ...i love you guys ! August 25, 2014
Rated 5.0 out of 5.0 by My stay Was overall wonderful! Will come back soon! Staff especially was wonderful. August 21, 2014
Rated 5.0 out of 5.0 by Staff is Wonderful! I would like to commend Imran and James for their excellent customer service! They were both very attentive and determined to make our stay the best ever. We will never stay any place else in Crystal River and have also begun looking at Holiday Inn Expresses in the other areas to which we travel. August 20, 2014
Rated 5.0 out of 5.0 by Scalloping Trip Much newer and nicer than other hotels in the area. It is located less than 5 minutes from the water if you intend to go scalloping and has a surprisingly good breakfast. I would definitely recommend it. August 18, 2014
Rated 5.0 out of 5.0 by WONDERFUL PROPERTY We love this hotel. It is very clean, the staff is wonderful and the rooms are comfy and quiet. Keep up the great work! August 16, 2014
Rated 5.0 out of 5.0 by Outstanding Service The hotel staff really made the visit. We were there to swim with the manatees, and they were accommodating in every way possible to make sure we enjoyed our visit. The staff were friendly, helpful, funny, and genuine; they all did their job well and made us feel very welcome and as though they valued our business. Like guests indeed! The room was fine, just as expected, comfortable and clean, and we were supplied with extra pillows when we asked (though there were already plenty on the beds; the kids wanted to build a barrier down the middle to avoid fighting...ah, teenagers...). I cannot stress enough how very nice the staff was. August 15, 2014
Rated 5.0 out of 5.0 by Great HI Express Crystal River Clean room and bath room, bed and pillows were great, Towels were thick so not old and washed out. Breakfast had large variety of foods. Only thing I didn't like were the eggs everything else was good and fresh August 15, 2014
Rated 5.0 out of 5.0 by AWESOME HOTEL we had a wonderful stay at the Holiday Inn Express. The staff was wonderful and very helpful. It seemed like they knew what we needed before we did. Breakfast was great and had many options for us to choose from. We will definately be back. August 14, 2014
Rated 4.0 out of 5.0 by Great room friendly staff This is quite a nice hotel, well kept and very clean with friendly staff and nice furnishings. The only complaint I have is that the beds are hard as a plank of wood honestly my husband and I hardly slept and in the morning were aching all over because of this hard bed. We even tried both beds in case it was just one of them but that didn't matter. August 13, 2014
Rated 1.0 out of 5.0 by Wish I had more choices in accomodations in this area Overcharged for room, poor accomodations and breakfast. August 12, 2014
Rated 5.0 out of 5.0 by Very Friendly Although we were only there overnight and were not able to enjoy breakfast, we would not hesitate to return. The staff was friendly and knowledgeable about the area, the room was very clean and the beds were super comfortable. August 11, 2014
Rated 5.0 out of 5.0 by Very Hospitable WE were able to get a crib after the bed didn't work out with our youngest. Breakfast with the kids is un-replaceable. Be nice to have a freezer in with the refrigerator... Nice place and close to boat ramps. Boat parking was available. August 10, 2014
Rated 1.0 out of 5.0 by Excellent staffing, excellent breakfast, excellent premises The Holiday Inn Crystal River has a high touristic attendance. They therefore are aware that customer service is No. 1 The staff has always met all our needs with courtesy The breakfast are great to start the day. Noise has never has been a problem to disrupt sleep, The supporting staff prompts corrects deficiencies August 9, 2014
Rated 5.0 out of 5.0 by Captain Frank nice hotel clean I would recommend this property to all my friends. It is a clean well run new hotel with good food and attentive staff the rooms are clean and comfortable the parking is well lighted and the pool area is kept clean. August 9, 2014
Rated 5.0 out of 5.0 by Excellent Hotel This hotel was a wonderful experience from checkin to checkout. James, Kari and Staff are wonderful! We will be back! August 9, 2014
Rated 5.0 out of 5.0 by clean and friendly staff clean facility and friendly staff, excellent breakfast--missed the choice of peanut butter as condiment this year. August 8, 2014
Rated 5.0 out of 5.0 by Very nice hotel Excellent service from Staff. Very professional and personable. August 8, 2014
Rated 5.0 out of 5.0 by Excellent staff and very clean The staff here was very courteous and seemed genuinely concerned with making my families stay enjoyable. Very clean as well. Nothing to complain about here. August 7, 2014
Rated 4.0 out of 5.0 by Crystal River HI Experience Nothing out of the ordinary as far as HI Express go. We stay in HI Express hotels a lot while on leisure travel and occasionally for business.. Our room was clean. The floor 4th was extremely noisy one of the nights due to other over 21 guests. We stuck a towel under the door and hoped for the best. The air conditioner was very loud and I look forward to the day HI Express does away with the small room air conditioners. On off, room warm then room too cold. We have seen these old fashioned air conditioners in some but not all HI Express. The pool was very small for the size of the hotel. Also I was surprised to find there were no hotel towels outside. Due to the number of rooms, I thought the pool area might have been bigger. There were only 8 total chairs around the pool including 4 lounges. We would stay there again if visiting Crystal River. Skip the pool and hope for the best with rowdy adults. August 6, 2014
Rated 5.0 out of 5.0 by Customer Service unlike any other. The Holiday Inn Crystal River has the best hotel staff I have ever encountered while staying at any hotel. From desk staff at check in to housekeeping staff I came in contact with during my stay to breakfast staff while eating a wide spread of breakfast choices to the desk staff at check out. Kudos to the whole team. 5 STAR service allaaround. I would like to say a special Thank You to Keri, Gloria, Mary and James. Keep up the great work and continue your deserved success. Can't wait to come back to Crystal River so I can stay at your amazing Hotel. August 5, 2014
Rated 5.0 out of 5.0 by Great location Great location for enjoying everything Crystal River has to offer. Great staff and comfortable rooms. August 5, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express The staff (front desk especially) were the most helpful and friendly I ever experienced. Two king beds in the hotel room were unusual and so conveneint. Very comfortable hotel - I highly recommend this hotel to anyone doing any of the wonderful activites in the area. August 3, 2014
Rated 5.0 out of 5.0 by great location, pleasant atmosphere, friendly staff I stay at Holiday Express anytime I travel. My wife and I know we will always get a clean, safe, friendly experience every time. The location to travel routes, and ease of acquiring reservations, breakfast on site, and a great nights rest in clean safe, comfortable room. August 3, 2014
Rated 4.0 out of 5.0 by Nice spot Everyone at the hotel is friendly. Kids enjoyed the pool and the breakfast is convenient. Just don't know why the lady that works with the breakfast uses the same rag for the floor and the tables. That kinda upset me. July 31, 2014
Rated 5.0 out of 5.0 by Wonderful Stay! I will return again. Thank you so much to Kari and James, they were fantastic! Clean rooms, excellent breakfast and great rate, couldn't have asked for more! July 31, 2014
Rated 5.0 out of 5.0 by Hotel Staff were excellent! James at the front desk was the best!!!! Very professional and accommodating. July 30, 2014
Rated 5.0 out of 5.0 by Twice a charm I have stayed twice at this hotel while visiting family. Each time I was completely satisfied and will stay there again. Keep those cinnamon rolls hot! July 28, 2014
Rated 5.0 out of 5.0 by So clean! The staff at this hotel never stopped cleaning! Floors, elevators, glass.....and the place smelled amazing. Breakfast was convenient and had a decent variety of choices. We were even able to make our own pancakes! Coffee was fresh too. What more can one ask for? Clean place, friendly staff and so convenient. Will definitely stay here again. July 24, 2014
Rated 5.0 out of 5.0 by Great Stay Always a great place to stay. The staff are great and welcoming as soon as you walk in the door. July 23, 2014
Rated 4.0 out of 5.0 by Clean and Very Pleasant Place to Stay This was a good, unsurprising place to stay in an area unfamiliar to me. I found the hotel clean, comfortable and just fine. July 21, 2014
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