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Rated 4.8 out of 5 by 218 reviewers.
Rated 5.0 out of 5.0 by Great HI Express Crystal River Clean room and bath room, bed and pillows were great, Towels were thick so not old and washed out. Breakfast had large variety of foods. Only thing I didn't like were the eggs everything else was good and fresh August 15, 2014
Rated 5.0 out of 5.0 by AWESOME HOTEL we had a wonderful stay at the Holiday Inn Express. The staff was wonderful and very helpful. It seemed like they knew what we needed before we did. Breakfast was great and had many options for us to choose from. We will definately be back. August 14, 2014
Rated 4.0 out of 5.0 by Great room friendly staff This is quite a nice hotel, well kept and very clean with friendly staff and nice furnishings. The only complaint I have is that the beds are hard as a plank of wood honestly my husband and I hardly slept and in the morning were aching all over because of this hard bed. We even tried both beds in case it was just one of them but that didn't matter. August 13, 2014
Rated 1.0 out of 5.0 by Wish I had more choices in accomodations in this area Overcharged for room, poor accomodations and breakfast. August 12, 2014
Rated 5.0 out of 5.0 by Very Friendly Although we were only there overnight and were not able to enjoy breakfast, we would not hesitate to return. The staff was friendly and knowledgeable about the area, the room was very clean and the beds were super comfortable. August 11, 2014
Rated 5.0 out of 5.0 by Very Hospitable WE were able to get a crib after the bed didn't work out with our youngest. Breakfast with the kids is un-replaceable. Be nice to have a freezer in with the refrigerator... Nice place and close to boat ramps. Boat parking was available. August 10, 2014
Rated 1.0 out of 5.0 by Excellent staffing, excellent breakfast, excellent premises The Holiday Inn Crystal River has a high touristic attendance. They therefore are aware that customer service is No. 1 The staff has always met all our needs with courtesy The breakfast are great to start the day. Noise has never has been a problem to disrupt sleep, The supporting staff prompts corrects deficiencies August 9, 2014
Rated 5.0 out of 5.0 by Captain Frank nice hotel clean I would recommend this property to all my friends. It is a clean well run new hotel with good food and attentive staff the rooms are clean and comfortable the parking is well lighted and the pool area is kept clean. August 9, 2014
Rated 5.0 out of 5.0 by Excellent Hotel This hotel was a wonderful experience from checkin to checkout. James, Kari and Staff are wonderful! We will be back! August 9, 2014
Rated 5.0 out of 5.0 by clean and friendly staff clean facility and friendly staff, excellent breakfast--missed the choice of peanut butter as condiment this year. August 8, 2014
Rated 5.0 out of 5.0 by Very nice hotel Excellent service from Staff. Very professional and personable. August 8, 2014
Rated 5.0 out of 5.0 by Excellent staff and very clean The staff here was very courteous and seemed genuinely concerned with making my families stay enjoyable. Very clean as well. Nothing to complain about here. August 7, 2014
Rated 4.0 out of 5.0 by Crystal River HI Experience Nothing out of the ordinary as far as HI Express go. We stay in HI Express hotels a lot while on leisure travel and occasionally for business.. Our room was clean. The floor 4th was extremely noisy one of the nights due to other over 21 guests. We stuck a towel under the door and hoped for the best. The air conditioner was very loud and I look forward to the day HI Express does away with the small room air conditioners. On off, room warm then room too cold. We have seen these old fashioned air conditioners in some but not all HI Express. The pool was very small for the size of the hotel. Also I was surprised to find there were no hotel towels outside. Due to the number of rooms, I thought the pool area might have been bigger. There were only 8 total chairs around the pool including 4 lounges. We would stay there again if visiting Crystal River. Skip the pool and hope for the best with rowdy adults. August 6, 2014
Rated 5.0 out of 5.0 by Customer Service unlike any other. The Holiday Inn Crystal River has the best hotel staff I have ever encountered while staying at any hotel. From desk staff at check in to housekeeping staff I came in contact with during my stay to breakfast staff while eating a wide spread of breakfast choices to the desk staff at check out. Kudos to the whole team. 5 STAR service allaaround. I would like to say a special Thank You to Keri, Gloria, Mary and James. Keep up the great work and continue your deserved success. Can't wait to come back to Crystal River so I can stay at your amazing Hotel. August 5, 2014
Rated 5.0 out of 5.0 by Great location Great location for enjoying everything Crystal River has to offer. Great staff and comfortable rooms. August 5, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express The staff (front desk especially) were the most helpful and friendly I ever experienced. Two king beds in the hotel room were unusual and so conveneint. Very comfortable hotel - I highly recommend this hotel to anyone doing any of the wonderful activites in the area. August 3, 2014
Rated 5.0 out of 5.0 by great location, pleasant atmosphere, friendly staff I stay at Holiday Express anytime I travel. My wife and I know we will always get a clean, safe, friendly experience every time. The location to travel routes, and ease of acquiring reservations, breakfast on site, and a great nights rest in clean safe, comfortable room. August 3, 2014
Rated 4.0 out of 5.0 by Nice spot Everyone at the hotel is friendly. Kids enjoyed the pool and the breakfast is convenient. Just don't know why the lady that works with the breakfast uses the same rag for the floor and the tables. That kinda upset me. July 31, 2014
Rated 5.0 out of 5.0 by Wonderful Stay! I will return again. Thank you so much to Kari and James, they were fantastic! Clean rooms, excellent breakfast and great rate, couldn't have asked for more! July 31, 2014
Rated 5.0 out of 5.0 by Hotel Staff were excellent! James at the front desk was the best!!!! Very professional and accommodating. July 30, 2014
Rated 5.0 out of 5.0 by Twice a charm I have stayed twice at this hotel while visiting family. Each time I was completely satisfied and will stay there again. Keep those cinnamon rolls hot! July 28, 2014
Rated 5.0 out of 5.0 by So clean! The staff at this hotel never stopped cleaning! Floors, elevators, glass.....and the place smelled amazing. Breakfast was convenient and had a decent variety of choices. We were even able to make our own pancakes! Coffee was fresh too. What more can one ask for? Clean place, friendly staff and so convenient. Will definitely stay here again. July 24, 2014
Rated 5.0 out of 5.0 by Great Stay Always a great place to stay. The staff are great and welcoming as soon as you walk in the door. July 23, 2014
Rated 4.0 out of 5.0 by Clean and Very Pleasant Place to Stay This was a good, unsurprising place to stay in an area unfamiliar to me. I found the hotel clean, comfortable and just fine. July 21, 2014
Rated 3.0 out of 5.0 by Nice Area I did not like the fact that there was no air conditioning in the hallways. July 19, 2014
Rated 5.0 out of 5.0 by Great Place to Stay! We thoroughly enjoyed our experience at Holiday Inn Express Crystal River. It was close to the parks and everything you would want to see and do. The daytime front desk manager was fantastic and helpful and the house keeping was accommodating to us as we didn't need our room cleaned everyday; however, they made sure we had towels and other items we ran out of. This is a great place to stay and for dinner, go to Charlies' Fish House. Excellent food for a great price. We also ate at Crackers; however, we didn't find the food, or service that great. July 18, 2014
Rated 5.0 out of 5.0 by Everyone so friendly! The staff was extremely friendly. The room very comfortable and clean. July 7, 2014
Rated 5.0 out of 5.0 Excellent, Friendly Staff. We stayed this this hotel for 4 nights and enjoyed our stay. The friendly and helpful staff made our stay very pleasant. Mary, who manages the breakfast bar was witty and made our kids feel right at home. Emily at the front desk gave us excellent recommendations for dining options. The room was very clean and comfortable. July 7, 2014
Rated 5.0 out of 5.0 by Awesome stay We rented the room using the America Pro Diving discount. As part of that, we got late checkout. We checked in the evening prior to swimming with the manatees. After our manatee experience, we had time to return to shower and check out by 12:30. The room was clean, had adequate supplies. There were several items on the breakfast buffet, including hard boiled eggs, cereal, sausage, bacon, pancakes, yogurt. I would like to have seen more fruit (only saw bananas) and maybe some danish, but certainly adequate! Would definitely stay there again July 5, 2014
Rated 5.0 out of 5.0 by Great service and very clean I brought my daughter to Crystal River to swim with the manatees for her Birthday. Our stay at the Holiday Inn Express Crystal River was very enjoyable! The staff is very friendly, the room was updated and very clean. The breakfast in the morning was hot and fresh and the lady that runs the breakfast area is very efficient and she is so sweet! I definitely stay at this hotel if I come back to that area! July 5, 2014
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