Rated 4.8 out of 5 by 220
Rated 4.0 out of 5.0 by GBH263 Nice place to stay
We, 2 seniors with three grandkids had a two bedroom executive suite. Excellent. Hide a bed needs attention but all the rest was first class. Only problem we had, was that the pool was not heated. One grandkid (the smallest) that tried it, did a lot of shivering. Breakfast was good second day, but first day the worst presentation of bacon I have ever seen. Not fault of hotel, but of supplier. I did not know they could slice it that thin. Nice area to visit, Be sure to visit Hommassa Springs Park and Peck's Seafood Restaurant. Kids enjoyed swimming with manatee. Manager was very friendly and helpful.
March 20, 2014
Rated 5.0 out of 5.0 by Beaver5 Welcome to Florida!
Very helpful and gracious front desk clerk (Dave) and delightful accommodations. Quiet location yet close to many stores/tourist areas. Definitely enjoy being an IHG member as every overnight accommodation has been economical and suitable.
March 20, 2014
Rated 5.0 out of 5.0 by Matt and Jess Great hotel , Left fully satisfied
Stayed at this location in early march, I have no complaints at all. In fact , this was my most pleasent experience I have had at a hotel in this price range. The front desk manager and staff were great, very friendly and pleasant. The room was clean when we arrived, and just as clean when we returned each day .
Breakfast was great , ( despite a few negative reviews I read prior to my visit), lots of choices, that alternated every couple of days. Food choices were always well stocked , fresh and warm.
The staff in charge of breakfast was also very friendly. Overall a great hotel , with a great staff , starting with a great manager .
March 17, 2014
Rated 4.0 out of 5.0 by Family H Convenient and Good Quality
We found this HIE do be of good quality and as expected. The staff was very helpful and friendly. Would stay there again and have already recommended it......
March 8, 2014
Rated 2.0 out of 5.0 by Steelpanwoman NIce location but customer service needs improvement
We have stayed at another nearby lodge for at least twice a year, and thought we would try the Crystal River Holiday Inn Express because of the good reviews the property had. I had to cancel one of the two days that I had booked due to a family emergency 24 hours before the first night I was to stay. The manager on duty at that time did not tell me that since I had prepaid the reservation in advance I would not be able to get a refund for the one night that I did not use. If I had realized that, I would have figured out a work around to make it fit into our travel options. What was worse, when I checked out, the manager on duty said that since it was a prepaid room, there was nothing he could do about it, that this refusal came from higher corporate management. Even when I tried to reason with him about it, he would not budge. it is a beautiful facility, but the management experience left a bitter taste in my mouth for ever staying there again
March 7, 2014
Rated 5.0 out of 5.0 by Mr Bond Great Beds friendly staff
Fine but towels need softening if possible .Snacks and beverages overpriced for value
March 4, 2014
Rated 4.0 out of 5.0 by strita14 strita14
Staff every nice. However, receiving a follow up call the next day from hotel staff member asking about my stay after checking out was odd and a bit much for a property in this lodging segment. We did not have any problems or request for someone to contact us.
Property is very dark and needs up dating and spice in interior design. Well maintained but not a welcoming feeling.
Rooms have to much furniture ( two double bed rooms) loss table and chairs and add desk with desk chair not a room for a business traveler. Some inventory should be set aside for business traveler and meeting the needs as it relates to someone traveling on business.
March 3, 2014
Rated 5.0 out of 5.0 by MickeyMom GREAT service
We were not familiar with the area, however, we have stayed at Holiday Inn Express in the past. Our stay at this location was VERY pleasant. The room was clean and the staff was very friendly.
We will look forward to staying at Holiday Inn Express in the future!!
March 3, 2014
Rated 5.0 out of 5.0 by Big daddy 65 Manatee swimming
Great staff, Imran was very polite and accomodating
March 1, 2014
Rated 5.0 out of 5.0 by Happyrock64 Great Location, Very Good Hotel
A great place to stay, and near the gulf, A good value too.
March 1, 2014
Rated 5.0 out of 5.0 by Mac1940 Great place to stay. Friendly staff
Welcoming and friendly staff especially guest manager Imran Chughtai. In a 10 day period we stayed here 3 separate times and were welcomed back like family. Rooms are large and comfortable.
Mary works hard at breakfast to make sure items were well stocked at all times. Everything in the hotel was the same high standard each of our three visits. Highly recommend this hotel. We will always stay here when in Crystal River.
February 27, 2014
Rated 5.0 out of 5.0 by anAlaskan Our second visit
We had a great time and plan to be back again. Enjoyed our stay and the beds were comfortable.
February 27, 2014
Rated 2.0 out of 5.0 by Mrs. R Clean room but noisy and difficult to relax and sleep.
The room was clean, but there were several issues I encountered, all which I addressed to the front staff which went unaddressed.
I requested a high floor, away from elevator, king size bed. Upon check in, I was told the hotel was booked and I received a room on the first floor, right next to the elevators with two queen beds. They did nothing to rectify this, nor apologize for it.
It was extremely noisy as other guests came and went all hours of the night. The person in the room next to me received a 5:30 wake up call, I could actually hear the front desk person on the phone saying, "Goodmorning, this is your 5:30 am wake up call" The walls are very thin, apparently the person in the room never shut off his alarm so when he left, we had to listen to the alarm go off from 5:30 am to 7:30 am when we finally got up.
We had to unplug the refridgerator because it kept making a loud noise and the ac didn't come on, even when we kept turning it down. The blinds wouldn't close all the way so we had a light shining in our room all night.
The breakfast was okay but the fresh fruit they had out went quickly, by the time I went up get a bannana, all fruit was gone and it wasn't replaced, even when asked.
What turned out to be a fun weekend with our family turned out to be exhausting because of lack of sleep and rest.
February 26, 2014
Rated 5.0 out of 5.0 by Suck it Great place
Staff was great very helpful. Rooms were clean and fresh.
February 25, 2014
Rated 5.0 out of 5.0 by ATPro2012 Great place to stay
I've stayed at this hotel numerous times and it is one of the best Holiday Inn Express hotels I've ever stayed in. It's super clean and the beds are extremely comfortable.
If you're ever in Crystal River I highly recommend that you stay in this hotel.
February 19, 2014
Rated 5.0 out of 5.0 by Pecans Very comfortable bed.
Enjoyed our stay & would recommend this hotel. Holiday Inn Express has always met our expectations everywhere we travel.
February 11, 2014
Rated 5.0 out of 5.0 by murtl Comfortable room friendly staff
The room and the staff were very friendly. The room was very clean. The only minor complaint, that I voiced to the morning clerk was that they did need to see about some insulation between my room and the next by the headboard. I could hear the people in the next room talking and I could hear the man snoring. Not loud enough to wake me, but heard it when I woke up. Just a little distracting. He said he would look into it and took m y room number. Pleased with the response.
February 5, 2014
Rated 5.0 out of 5.0 by DonO1000 We really enjoyed our stay.
We stayed at the Hoiliday Inn Express and really enjoyed the experience.
Our room was clean and the bed was very comfortable
We noticed how hard Mary works to make sure breakfast is perfect for all
Please let her know how much it was appreciated.
January 31, 2014
Rated 5.0 out of 5.0 by Mom from SC Great hotel and experience there
We stayed at the Holiday Inn Express in Crystal River in January 2014, planning to see the manatees. This hotel was awesome - clean, fresh and good breakfast. Mary, the breakfast hostess, had breakfast set up much earlier than the posted time and extended it late - which allows families on a 6:15 a.m. manatee tour to get a hot breakfast at the hotel before leaving. She is a rock star!!!!
January 23, 2014
Rated 5.0 out of 5.0 by kerry1044 Favorite Location
Although this HIE is in a small town it is my favorite location. The staff are always friendly and accomodating. The facility always clean and well maintained. The breakfast choices are those of the HIE standard with a fruit and juice selection above what I normally encounter.
January 15, 2014
Rated 4.0 out of 5.0 by PJ48 Very comfortable
When checking in the girl at the front desk was very helpful to two weary travelers. Check-in went smoothly. The bed was most comfortable. We appreciated the cleanliness of the hotel. The breakfast experience wasn't too good. We were there about 30 minutes before the breakfast was over. We slept later because of the long journey that we made. There were no cinnamon rolls left when we got there. The woman there said it was too late to cook more. We weren't the only people that were wanting some. They are the highlight of your breakfast there.
January 14, 2014
Rated 4.0 out of 5.0 by Fritz.L Very friendly and helpful staff
Hotel is within in HolidayInn standard.
Service personal (reception) are very friendly and helpful.
January 7, 2014
Rated 5.0 out of 5.0 by amw30629 Great HIE
I was very pleased to find such a wonderful hotel in an older tourist area. The room was beautiful, the staff courteous, and the breakfast hot. Mattress was a little firm, but overall this was an excellent place to stay. One of the very best Holiday Inn Express experiences.
January 3, 2014
Rated 5.0 out of 5.0 by Crystal River My Experience
I really enjoyed our whole stay.. Very clean-quite-comfortable.
Would for sure stay again and again.
January 3, 2014
Rated 5.0 out of 5.0 by Granny Pat A real happy camper in Crystal River Fl
I have stayed at this location on several occasions and every time it is the same- A perfect 10. No surprises. Clean, Quiet, and comfy. From the desk clerk to the buffet attendant ,to the maintenance people, and on to housekeeping staff they are all so dedicated to being the best they can be for you. Not to mention their friendly attitudes and their overwhelming attention to all details that make your stay a very pleasant one. The Crystal River Holiday Express is consistently the cleanest hotel on the west coast- bar none. Very spacious rooms with extremely comfortable beds & nice linens. Free in-room internet available for your business needs. Room & Lobby furnishings here are above average for a hotel at comparable rates. Hey, don't forget their free breakfast buffet. Nice assortment of real breakfast items not the continental deal. Stop by check it out for yourself you will not be disappointed I promise.
Pat from Jacksonville Fl
January 2, 2014
Rated 5.0 out of 5.0 by Central Florida Traveler Highly recommend
Our stay at the Holiday Inn Express was a very positive experience. I would have rated the hotel excellent simply based upon the clean, comfortable and well furnished rooms, but the hotel staff is simply the best. We met wonderful and friendly employees and manager at check-in, personable and helpful maintenance staff, and 2 amazing ladies who run breakfast every morning. We enjoyed our stay, appreciated the fine folks who work at the hotel, and look forward to staying with them again.
January 1, 2014
Rated 5.0 out of 5.0 by bajabean Excellent Stay!
We like a good value, and we got more than that! From making reservations, to getting checked in, to the spacious room, to the excellent breakfast, and getting checked out -- everyone was incredibly friendly, helpful, and bent over backwards for us. We were impressed! Highly recommend this place! (And go swim with the manatees while you are here!!! It's only 3 minutes away.)
December 31, 2013
Rated 5.0 out of 5.0 by Kimberly17 Great Hotel
The quality and price can't be beat. This is the place to stay in Crystal River. The staff are friendly and helpful. I highly recommend this hotel.
December 31, 2013
Rated 5.0 out of 5.0 Great advice and information about manatee tour
Imran helped so much in preparing us for the manatee tour. We had a lot of questions. Also, he volunteered to extend our checkout time by an hour so that we would have time to shower after the tour. This was our second stay at this property, and each time we have enjoyed the experience. This time we met Mary, the breakfast lady, who also made us feel welcome.
December 28, 2013
Rated 5.0 out of 5.0 by Bonnie & Clyde The only place to stay in Crystal River (in our opinion)
We went to Crystal River to swim with the Manatee's.
This hotel is by far the best Holiday Inn Express we have ever stayed at, the showers are tops, from check inn to check out this is place is exquisite and they even have a compimentary breakfast which starts at 6:30am.
We ate at Cody's Roadhouse, it was like home, excellent food and the staff is tops and the beer is cold, a one pound t-bone with baked potato for $14.95, two for one beers during happy hour, unreal in todays market, it is where the local congregate.
December 28, 2013