Rated 4.6 out of 5 by 71
Rated 5.0 out of 5.0 by Trvl2Much Great place to stay
I've stayed here many times for work. The hotel has always been clean, the staff very nice, and the beds comfortable.
January 30, 2014
Rated 5.0 out of 5.0 by Alex350z Anita was outstanding. She makes you feel welcomed!
This was such a wonderful experience. I was so amazed by her customer service. I was tired and I didn't want to stop to get anything to eat..I was greeted with her warm smile and a cup of hot soup. You all really know how to make your rewards program members feel welcome. I don't know if all Holiday Inn are suppose to do this for there rewards members. (If they don't they need to start) They certainly know how to show hospitality in very good way. They could learn a few things from this Holiday Inn. Thanks again for such a wonderful experience. :0)
January 28, 2014
Rated 1.0 out of 5.0 by Eastlaker Inadequate management & staff
Part of a wedding party. Due to possible winter storms, I made an advanced purchase reservation one day prior to arrival which later I called twice requesting cancellation. The first staff almost cancelled it without paying attention, which I should have just let her do it, but wanted to be sure and then she realized she can't cancel it. I then asked for Sales Manager information, and left a message for her, but she never bothered to call back. Strike ONE.
Next day, called for Sales Manager, and explained that I had worked for HI brand, and her response was "then you should know we would charge for cancellation..." Wow! (I thought hospitality is in the business to take care of people, or help find solutions/negotiation to mutual satisfaction....) Strike TWO!
Upon checking, made three attempts to get group rooming list. Staff's response: Our GM said we can't and we can hand write it for you..." but never did. (who hand writes nowadays, seriously! And I had the steps to print the list, but she wouldn't budge... "Our GM said...")
One of our family members experienced rude, unfriendly staff at check in. Staff never smiled nor made eye contact.
On departure date, a family member realized something was missing from her room. Front Desk never offered to have Engineering print room entry report, left note for GM to contact. Surprise, surprise, GM never contacted anyone. Strike THREE.
Conclusion: "Award winning". Perhaps in 2012, but the staff and management's cold and inadequate treatment makes this a definite Don't!
January 11, 2014