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Rated 4.6 out of 5 by 129 reviewers.
Rated 2.0 out of 5.0 by Below Holiday Inn express standard We stayed at 7 different holiday inn express during this road trip. This one is number 7 of the 7. Hotel is dated, towels are old, bath room fan is not working. Mattress is not firm. Poor sound insulation between rooms. Check in staff is slow, so is the breakfast room staff, both has a queuing line. This one definitely below my holiday inn express quality expectation. July 24, 2014
Rated 5.0 out of 5.0 by Great Stay This was one of the best nights sleep on the trip. My wife especially liked the king sized pillows. July 23, 2014
Rated 5.0 out of 5.0 by Vacation Friendly staff and very nice hotel. We would stay here again if in the area. July 23, 2014
Rated 5.0 out of 5.0 Excellent location in Custer Located just out side the downtown area. The style of the hotel matched the atmosphere of the local area. July 22, 2014
Rated 4.0 out of 5.0 by Very nice, new hotel Hotel looks brand new and is very nice and clean. Bathroom and bed were top notch. The included breakfast a nice touch, however some problems with it. The eggs were gross, the juice was warm and there was no ice provided. You have to dump your left over juice into a bucket on the counter that was disgusting! How about installing a sink with a working drain? It would've been nice to have ice water as an option or a soda machine for drinks as well. July 21, 2014
Rated 4.0 out of 5.0 by Mt Rushmore Experience Custer is a good location to use as a home base while visiting attractions in and around the area. Mt. Rushmore, Crazy Horse, Deadwood, Hill City train ride to Keystone and back, lots of interesting local shops and good food at local restaurants. I did feel like our hotel was overpriced for the value. However, I must be in the minority because it was at full capacity every night we were there. My biggest complaint was breakfast. It generally ran late to open with the hot food selections and there was never enough for the number of guests who were waiting. Instead of filling the containers to capacity with food there was usually enough to feed three to four. This practice caused the remaining guest to wait longer. The choices were good. The staff was friendly and hard working. They just couldn't keep up with the demand. July 21, 2014
Rated 5.0 out of 5.0 by Comfortable bed, clean, pretty decor Great hotel. Was impressed with the pretty decor - not the usual boring chain hotel decor, this place had personality! Beds comfy and staff very eager to please. Breakfast amply stocked with good choices. July 21, 2014
Rated 5.0 out of 5.0 by Excellent service but expensive per night The customer service at this location was beyond our expectations. The pool was inoperable but the accommodation was use of the pool at a neighboring hotel. However, the cost per night was significantly greater than other cities for the same type of room. We would return to this hotel. July 20, 2014
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