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Rated 4.0 out of 5 by 42 reviewers.
Rated 3.0 out of 5.0 by Toilet did not work. The toilet got blocked the first time I flushed it. It took several hours to get it unblocked, then it got blocked the very next time. I want to point out that there was nothing in the bowl either time. The next morning it would not work at all. Also, even though they thanked me for being a Priority Club member, and told me I would be getting a bottle of water and paper, neither materialized. February 11, 2014
Rated 5.0 out of 5.0 by Awesome rooms Great Location. Loved the staff and all of the amenities that came along with it. Staff very friendly. Very clean rooms, very quite & spacious. Presence of the police was very nice, patrolling the area. Would recommend this Hotel to my friends! Look forward to our return in the future. February 9, 2014
Rated 2.0 out of 5.0 by Uncomfortable bed, friendly service The service here was very good! But the bed was hard as a rock and the breakfast was horrible. Not in the best part of town and def not the best Holiday Inn express I've ever stayed in! February 6, 2014
Rated 5.0 out of 5.0 by Great service I left my cell phone charger in the room when I checked out. I called the front desk the next day. The young lady I talked to recognized my voice and checked with lost and found. She called be back, told me they found the charger, and offered to mail it to me. She mailed it to me. Above and beyond the call of duty. February 1, 2014
Rated 2.0 out of 5.0 by Great Stay and Staff - BUT Washer and Dryer not working!! As a Platinum Priority Member and frequent traveler to Dallas, I stay at this property often and have written reviews that rate my experience here as among the best with IHG. Great staff! Great location! Nice facility! BUT one key issue has to be addressed. The washer and dryer at this facility were out of order during my stay. For me availability of the washer and dryer are absolutely essential as I am typically away from home many days and really DEPEND on these units being available. I have had this issue at this property once before but hoped it was an anomaly. Looking at the units they appears to be very old need to replaced. A number of other guests were also impacted and upset. I am suggesting to management that you get new units. Minimal investment - huge positive impact on guests. At the very minimum please don't just hang a sign on the units saying" out of order sorry for the inconvenience" and feel it is okay to leave guest without this service. Call an emergency repair shop and get them fixed the same day. Thanks, January 25, 2014
Rated 5.0 out of 5.0 by good bed clean and good breakfast it was great bed and nice breakfast and comfortable all stay January 3, 2014
Rated 5.0 out of 5.0 by comfortable experience The visit was great, we had a friendly staff and very understanding to our needs. The price was fair, the only bad thing was trying to actual get there through all the construction on Northwest Hwy. but overall a great experience. January 2, 2014
Rated 5.0 out of 5.0 by Great accommodations with knowledgeable staff I have stayed at this motel twice now and will stay there again when I need to be in that part of Dallas. The front desk person was friendly and courteous although the weather and roads were treacherous. She said she had been stuck there for 2 days because of the icy roads, but it didn’t show in her attitude and the way she took care of business. The rooms were nice and comfortable. They were clean with plenty of bathroom towels and every amenity found in more expensive hotels. I just really have no complaints and highly recommend this motel. December 24, 2013
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