Rated 5.0 out of 5.0 by Bright13 Awesome Guest Service and Comfy Room
The wonderful woman who checked us in was so witty and funny. I wish she was in every hotel I went to! The room was much larger than I was expecting and I was pleased that they put us on the first floor by a door because we had a baby with us. This made getting things in and out of the car to the room really easy!!! She even told us where to park for best access! We only stayed the one night but I would not only stay here again but recommend it to everyone and anyone!!!
April 27, 2013
Rated 5.0 out of 5.0 by dmwillia06 Great Customer Service
I really appreciate the customer service that was available. I needed to mail out a very important document and not only was she able to provide an envelope for the letter but a stamp as well. I was highly impressed. Also the representative gave me a print out of the local restaurants around the area and direct directions the the Best Buy Store. The staff members at the front desk were very friendly and they interacted with the guest of the hotel as if they were family. The only downside I have is the complementary breakfast. I have been to other Holiday Inn Expresses and they had a waffle iron that you were able to make waffles. This location had a pancake maker which to some people it is the same thing but to me it is not. Other than that I enjoyed my stay.
April 22, 2013
Rated 5.0 out of 5.0 by Kruff Total Package Hotel
Excellent experience from the parking lot all the way to our room. I can only give praise to all the staff and guest that attended my week long wedding. I can not express how satisfied I was with the entire staff from April 10 - 15, 2013.... If I could would love to attend a personal gift to each one of you. The staff treated me like a Queen and my husband like a King as we said our vows in the banquet room... I will cherish each day, because each day was very special... This was a 5 star hotel experience without going to a pricey hotel... Love the overall atmosphere and experience of the staff.. Not a great job it was a EXCELLENT JOB, from the staff.
April 21, 2013
Rated 5.0 out of 5.0 by Tex2step Nadia was excellent
Really enjoyed our stay here. Nadia is excellent. Jose was great too. Always friendly and aimed to please. We will be back. HIEX you need Nadia in Corporate.
April 10, 2013
Rated 2.0 out of 5.0 by Grimy1 Questionable at best.
Prob least impressive HI Express Ive stayed at. Paint chiping in room, and a dirty discolored grout line in tub. Had to make arrangements to get a piece of forgotten luggage returned. When it arrived the box continaed a large hair conditioner bottle that was not ours and it leaked allover the luggage. The insult to injury was my wife's expensive $100 dollar electric toothbrush was missing and she is positive she placed it in luggage. The staff was not very friendly on phone when trying to arrange pickup of the article. The fitness center was neither fit nor centered, odd arrangment of older equipment in dissrepair. Disappointed to say the least in entire experience. As a platinum member it definetly makes me consider a different loyalty program.
March 25, 2013
Rated 5.0 out of 5.0 by Patti42 Very friendly accomodating staff and very comfortable large room.
The staff was very friendly. We had 5 boxes arriving via FedEx, the desk staff stacked them on a cart for us. Service was excellent in breakfast room and housekeeping. Room was larger than expected, fresh and very comfortable. Planning on returning next year. Very good experience of Texas hospitality.
March 23, 2013
Rated 5.0 out of 5.0 by HappyPCMember Love Holiday Inn Express
I have chosen to stay at the Dallas/Stemons property every time that I come into Dallas (well over 15 times). I have never had a bad experience. The accommodations are excellent and they definitely treat their priority club members as special. I get excellent rates, the rooms are always in excellent shape, beds are extremely comfortable, and the breakfast has great variety.
March 22, 2013
Rated 4.0 out of 5.0 by patgmen Great Location and Very Comfortable setting.
I travel around alot for my work,i always stay in a Holiday inn or Crown Plaza hotel. I've stayed in this Holiday inn three times already , it has a great location for working class to unwide. and a very comfortable setting and price. Lots of places to eat near by. Thanks Holiday inn.
March 14, 2013