Rated 1.0 out of 5.0 by HiyaNikki Terrible Customer Service
I travel a lot for work and I have always stayed in IHC group hotels. I have always had a very pleasant experience, that is, until I stayed here. The lady at the front desk was beyond rude and entirely disrespectful. She acted as if every question I asked was either stupid or a huge annoyance to her and then she refused to make eye contact with me at all. I did not do anything to deserve to be treated in such a manner. When I had to return to the desk because the key card she gave me did not work she acted as if it was my fault, rolled her eyes at me, scanned a new card, and slapped it on the counter. Needless to say, next time I need to return to that area for work, I will absolutely not being staying at this establishment.
February 15, 2013
Rated 4.0 out of 5.0 Nothing Special
But not a dump or anything either. Quite frankly, it was just what I've come to expect from Holiday Inn Express properties. It was clean, in condition, had a decent breakfast and a staff that wasn't totally incompetent (big plus these days!). While the hotel is in a good location, it is also a little awkward to get to (hence the reason why "Location" is checked under both "Pros" and "Cons").
February 5, 2013
Rated 1.0 out of 5.0 by Drock1212 Not a good stay
Stayed in room 205 and the stool overflowed twice, also during the night SAT, a drunk guest pulled the fire alarm about 2:00 AM, and both mornings the juice was not good, was watered down.
January 16, 2013
Rated 4.0 out of 5.0 by noble NPR
Good place to stay, staff very helpful and friendly
December 7, 2012
Rated 5.0 out of 5.0 by Rogue Comfortable and friendly
Great location for night life and easy route to Cowboyu Stadium.
The staff was very helpful with directions and what to be on the lookout for in West Dallas. The area is safe and major roadways right out the door.
November 24, 2012
Rated 5.0 out of 5.0 by arn2 More than I expected for the price!
We got a non-smoking room with a king-sized bed. The room was huge. Large modern-style bathroom with what appeared to be granite countertops. Blow-dryer in bathroom. Had a mini-fridge, microwave and coffee maker. Had a sitting area with a couch and desk, then the bed and tv were towards the back of the room. Neutral decor. Everything seemed very clean. Breakfast was fresh and good. Saw a workout room with some treadmills but I didn't use it. Would definitely recommend this hotel.
November 6, 2012
Rated 5.0 out of 5.0 by JaredK All was well just as expected
No surprises here. All went well. Checkout time was 12 which was nice so I didn't have to rush.
November 3, 2012
Rated 4.0 out of 5.0 by UnknownPerson Housekeeping
Check out is not until 11 or so, but housekeeping would not leave us alone! They came in without knocking the first time at 9:30am and then came back at 10:30 again! Hard to try and sleep in and relax if housekeeping keeps coming in. Other than that it was great!
October 26, 2012
Rated 1.0 out of 5.0 by shellyl most disappointing HIE I've ever experienced!
I knew, from the moment I entered the hotel lobby, that something was very different than my many positive experiences at other HIE properties. The lobby smelled terrible. Unfortunately, the odor was also very strong in my room on the second floor. I had two other associates staying in the hotel, and both experienced the same foul odor (think, wet dog).
The property is dirty, the rooms dated, older TV, remote unresponsive, tub stained, cracked tiles, and on and on.
This location should not be included in the Holiday Inn Express chain. It is NOT worthy without a complete renovation. I will never stay there again.
October 23, 2012
Rated 5.0 out of 5.0 by Fcepeda99 Confortable bed and great service
Every thing Was ok thank you!
We are happy with the service thank you!
October 7, 2012