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Rated 4.1 out of 5 by 84 reviewers.
Rated 5.0 out of 5.0 by Total Package Hotel Excellent experience from the parking lot all the way to our room. I can only give praise to all the staff and guest that attended my week long wedding. I can not express how satisfied I was with the entire staff from April 10 - 15, 2013.... If I could would love to attend a personal gift to each one of you. The staff treated me like a Queen and my husband like a King as we said our vows in the banquet room... I will cherish each day, because each day was very special... This was a 5 star hotel experience without going to a pricey hotel... Love the overall atmosphere and experience of the staff.. Not a great job it was a EXCELLENT JOB, from the staff. April 21, 2013
Rated 5.0 out of 5.0 by Nadia was excellent Really enjoyed our stay here. Nadia is excellent. Jose was great too. Always friendly and aimed to please. We will be back. HIEX you need Nadia in Corporate. April 10, 2013
Rated 2.0 out of 5.0 by Questionable at best. Prob least impressive HI Express Ive stayed at. Paint chiping in room, and a dirty discolored grout line in tub. Had to make arrangements to get a piece of forgotten luggage returned. When it arrived the box continaed a large hair conditioner bottle that was not ours and it leaked allover the luggage. The insult to injury was my wife's expensive $100 dollar electric toothbrush was missing and she is positive she placed it in luggage. The staff was not very friendly on phone when trying to arrange pickup of the article. The fitness center was neither fit nor centered, odd arrangment of older equipment in dissrepair. Disappointed to say the least in entire experience. As a platinum member it definetly makes me consider a different loyalty program. March 25, 2013
Rated 5.0 out of 5.0 by Very friendly accomodating staff and very comfortable large room. The staff was very friendly. We had 5 boxes arriving via FedEx, the desk staff stacked them on a cart for us. Service was excellent in breakfast room and housekeeping. Room was larger than expected, fresh and very comfortable. Planning on returning next year. Very good experience of Texas hospitality. March 23, 2013
Rated 5.0 out of 5.0 by Love Holiday Inn Express I have chosen to stay at the Dallas/Stemons property every time that I come into Dallas (well over 15 times). I have never had a bad experience. The accommodations are excellent and they definitely treat their priority club members as special. I get excellent rates, the rooms are always in excellent shape, beds are extremely comfortable, and the breakfast has great variety. March 22, 2013
Rated 4.0 out of 5.0 by Great Location and Very Comfortable setting. I travel around alot for my work,i always stay in a Holiday inn or Crown Plaza hotel. I've stayed in this Holiday inn three times already , it has a great location for working class to unwide. and a very comfortable setting and price. Lots of places to eat near by. Thanks Holiday inn. March 14, 2013
Rated 1.0 out of 5.0 by Terrible Customer Service I travel a lot for work and I have always stayed in IHC group hotels. I have always had a very pleasant experience, that is, until I stayed here. The lady at the front desk was beyond rude and entirely disrespectful. She acted as if every question I asked was either stupid or a huge annoyance to her and then she refused to make eye contact with me at all. I did not do anything to deserve to be treated in such a manner. When I had to return to the desk because the key card she gave me did not work she acted as if it was my fault, rolled her eyes at me, scanned a new card, and slapped it on the counter. Needless to say, next time I need to return to that area for work, I will absolutely not being staying at this establishment. February 15, 2013
Rated 4.0 out of 5.0 by Nothing Special But not a dump or anything either. Quite frankly, it was just what I've come to expect from Holiday Inn Express properties. It was clean, in condition, had a decent breakfast and a staff that wasn't totally incompetent (big plus these days!). While the hotel is in a good location, it is also a little awkward to get to (hence the reason why "Location" is checked under both "Pros" and "Cons"). February 5, 2013
Rated 1.0 out of 5.0 by Not a good stay Stayed in room 205 and the stool overflowed twice, also during the night SAT, a drunk guest pulled the fire alarm about 2:00 AM, and both mornings the juice was not good, was watered down. January 16, 2013
Rated 4.0 out of 5.0 by NPR Good place to stay, staff very helpful and friendly December 7, 2012
Rated 5.0 out of 5.0 by Comfortable and friendly Great location for night life and easy route to Cowboyu Stadium. The staff was very helpful with directions and what to be on the lookout for in West Dallas. The area is safe and major roadways right out the door. November 24, 2012
Rated 5.0 out of 5.0 by More than I expected for the price! We got a non-smoking room with a king-sized bed. The room was huge. Large modern-style bathroom with what appeared to be granite countertops. Blow-dryer in bathroom. Had a mini-fridge, microwave and coffee maker. Had a sitting area with a couch and desk, then the bed and tv were towards the back of the room. Neutral decor. Everything seemed very clean. Breakfast was fresh and good. Saw a workout room with some treadmills but I didn't use it. Would definitely recommend this hotel. November 6, 2012
Rated 5.0 out of 5.0 by All was well just as expected No surprises here. All went well. Checkout time was 12 which was nice so I didn't have to rush. November 3, 2012
Rated 4.0 out of 5.0 by Housekeeping Check out is not until 11 or so, but housekeeping would not leave us alone! They came in without knocking the first time at 9:30am and then came back at 10:30 again! Hard to try and sleep in and relax if housekeeping keeps coming in. Other than that it was great! October 26, 2012
Rated 1.0 out of 5.0 by most disappointing HIE I've ever experienced! I knew, from the moment I entered the hotel lobby, that something was very different than my many positive experiences at other HIE properties. The lobby smelled terrible. Unfortunately, the odor was also very strong in my room on the second floor. I had two other associates staying in the hotel, and both experienced the same foul odor (think, wet dog). The property is dirty, the rooms dated, older TV, remote unresponsive, tub stained, cracked tiles, and on and on. This location should not be included in the Holiday Inn Express chain. It is NOT worthy without a complete renovation. I will never stay there again. October 23, 2012
Rated 5.0 out of 5.0 by Confortable bed and great service Every thing Was ok thank you! We are happy with the service thank you! October 7, 2012
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