Rated 3.7 out of 5 by 52
Rated 4.0 out of 5.0 by Txam97 Great Stay
Enjoyed our one stay after we attended The Eagles concert. Room was clean. Room was huge. Bathroom very nice. Breakfast was great. We wished we could have stayed another day.
February 24, 2014
Rated 5.0 out of 5.0 by KYoung Very Pleasent
Great Hotel and Staff will tell all my friends to stay here at this hotel when in Dallas.
February 24, 2014
Rated 5.0 out of 5.0 AWESOME HOTEL AND STAFF
This was one of the best hotels I've ever stayed at, from the hotel being clean to the staff to the manager. April J was great and you can see her staff follows right along suit with her. I would recommend this hotel in Dallas to everyone who goes to Dallas.
February 21, 2014
Rated 5.0 out of 5.0 by Joeatsouthbeach Great Place
The staff was great and service awesome. I would recommend this hotel to anybody. Stayed two night and it was eventful. Pool was really nice.
February 10, 2014
Rated 5.0 out of 5.0 by Kansas Jayhawk Manager Handle Issue Immediately
I always say....it is not the problem that is the problem but how you handle the problem that is the problem. GM April J. and staff helped turn a booking error into a blessing without any delay. What would have been an uncomfortable situation for my staff was fixed with a very common sense approach by the late night staff and then supported by the GM the next day. When we requested a shuttle to our convention it was a slight bit out of the norm for the service. The GM jumped into the shuttle vehicle and took us immediately to our venue. Had fun driving to the event with the GM and she was very nice.
If you have stayed at HIE you know the drill for breakfast. So nothing new to report there but it was clean, hot and available.
Check out and all of the other needs of the stay were taken care of.
Thanks to GM April J. as her employees were all just as serving as she was. We will be back.
February 8, 2014
Rated 4.0 out of 5.0 by Granny123 We were surprised!
The hotel and property was very nice and we anticipated a great stay there, but upon entering the room we had to wait for a worker to get out of the room as he was changing out a floor lamp. Then when we got settled there was not a light bulb in one lamp on the night stand (had to take one out of the desk lamp so we could use it), the back of the bathroom door didn't have a hook to hang anything on (it was broken), and there was not a clock on a night stand. We did finally set the clock on the microwave so we'd know what time it was during the night. We didn't call and complain and that's our fault, but I feel like the room needed some TLC.
January 29, 2014
Rated 4.0 out of 5.0 by Sissy59 Great and friendly service.
The staff was extremely helpful and friendly. They always had a smile on their face and made you feel at home. It was a great experience.
January 29, 2014
Rated 4.0 out of 5.0 by deckerator Panhandlers
The only thing that kept me from answering 'excellent' to a coupe of questions was the beggars who accosted us in the back parking lot of this hotel. I complained to the front desk and I guess the beggars relocated to the convenience store next door because I went over there later to buy some stuff and they hit me up again in front of the store. I complained to the clerk and he acknowledged there was a problem and said the police didn't really care enough to do anything about it. I am a big man and the beggars don't intimidate me but they could be a serious deterrent to some people staying at this hotel.
January 17, 2014