Rated 3.9 out of 5 by 77
Rated 5.0 out of 5.0 by cjterry123 Great Hotel
The hotel staff was wonderful. They did everything possible to make our unexpected extended stay as pleasant as possible. Location is so close to the hospital and they have shuttle if you need it. Thank so much!!
June 11, 2014
Rated 4.0 out of 5.0 by Sophia4 Nice hotel except for one thing
Nice clean hotel. I travel almost every week and was surprised to see that there was no coffee available in the morning for those of us that have to be out before breakfast that starts at 6:30am. I have rarely run into a HI that does not serve breakfast before 6:30. Had to go out and find coffee and food
June 9, 2014
Rated 5.0 out of 5.0 by bookworm625 Nice stay
Traveling with 2 kids. We enjoyed our stay. Location was good. Hotel is nice.
June 8, 2014
Rated 5.0 out of 5.0 by djohnston1211 Nice Place to Stay
The only thing you should know before you book at this place....If you want to find a cup of coffee in this place before 6:30am it is NOT happening! We had to get up early (around 5:00) to be at the hospital for day surgery and to our surprise we were unable to get a cup of coffee!!! I have stayed at many Holiday Inns and usually they have coffee ready and accessible, way before breakfast. Overall it was a fine stay. Nothing overly exciting but nothing less than desirable. Staff at check in was nice, but did not add my points. Staff at check out a little less than desirable, but that's ok (maybe she needed coffee too!) Clean, up to date, and safe can't ask for much more. Don't expect to be WOWED but you wont be terribly disappointed either.
June 4, 2014
Rated 5.0 out of 5.0 by kynadi20 Best Ever
Hotel was clean and staff was great!
If in Dallas this is the only hotel to stay at!
May 30, 2014
Rated 5.0 out of 5.0 by great find in dallas Great Find!!!
Great hotel and great staff/management, found hotel by luck. I was pleasantly surprised at size of rooms and how clean it is. Then front desk went above and behind helping us find places to beat that were new and old but only in Dallas.
May 17, 2014
Rated 4.0 out of 5.0 by Business _Travel Good location for travel throughout DFW area
stayed for business. Great hotel and value for trip.
May 5, 2014
Rated 5.0 out of 5.0 by JacksonCK Great Hotel and Staff
I was there one night for a medical stay and the staff and hotel are great. I saw the reviews about parking and it is tight but I also know theres nothing the hotel management and staff can do about it but they handle it great! April the general manager and her staff are doing a great job. I will tell all my family and friends to stay here when ever they come to Dallas.
April 18, 2014
Rated 4.0 out of 5.0 by Amanda5754 Great hotel but noisy traffic!
This hotel is clean, comfortable, and convenient. It also is very noisy due to the nearby Interstate traffic. Bring earplugs or stay on the side facing away from I-35.
April 3, 2014
Rated 3.0 out of 5.0 by Average experience Average experience
We had nice large room. Beds were comfortable. Not enough parking spaces. Front desk not knowldgeable about local restaurants. Pool very small and out of order part of the time. Late checkout was allowed only until 1, so wasn't really useful. Breakfast ok, but few healthy choices.
April 1, 2014
Rated 4.0 out of 5.0 by Gigi "B" Nice, but parking wasn't so great.
Nice hotel but parking wasn't so great. traffic around the hotel was congested. friendly staff.
March 30, 2014
Rated 2.0 out of 5.0 by Cattttttt Old and dirty
The carpet throughout was very dirty.
Staff unable to set up closed caption for us. After 4 tries and 1 and a half hours, Andre finally got some instruction. It worked.
Room poor design. We had the suite. The sitting area had it's TV removed. There was a couch but no other seating and a blank wall where other Holiday Inn Express suites have a second TV.
Bathroom tile grout was cracked and pieces were coming out.
March 25, 2014
Rated 2.0 out of 5.0 Need to improve the WI-FI system
Nice Hotel and staff, but really bad Wi-Fi connection in the evenings. If you were thinking on get catched-up on your Netflix or OO App, forget it!
March 24, 2014
Rated 5.0 out of 5.0 by ch1434 comfortable bed
I loved the bed at the hotel, it was very comfortable and I was able to fall asleep fast. the staff at the hotel are very kind and helpful. I recommend this hotel to everyone.
March 17, 2014
Rated 4.0 out of 5.0 by Jody29 Service
We were not greeted as a Rewards member. I had to ask for bottled water and was told that I did not qualify as it was only for gold level members so we were not given any.
March 13, 2014
Rated 3.0 out of 5.0 by Gus20 Great staff and breakfast
This property is located in an area I would not have chosen except for the fact we had a family member in a nearby hospital. It is too close to I-35E and very busy and noisy. Parking is limited and it is too close to a very busy convenience store.
I did appreciate one of the employees, Michael, who gave us a medical discount and who helped us find a place to park.
The room was satisfactory and the breakfast was outstanding.
March 10, 2014
Rated 5.0 out of 5.0 by Tween23 Excellent stay and great service
I absolutely loved this holiday inn express property, I would come back and recommend all of my friends and family. The staff was superb they were all very kind and attentive, this hotel was one of many I would return too!!
March 10, 2014
Rated 4.0 out of 5.0 by Txam97 Great Stay
Enjoyed our one stay after we attended The Eagles concert. Room was clean. Room was huge. Bathroom very nice. Breakfast was great. We wished we could have stayed another day.
February 24, 2014
Rated 5.0 out of 5.0 by KYoung Very Pleasent
Great Hotel and Staff will tell all my friends to stay here at this hotel when in Dallas.
February 24, 2014
Rated 5.0 out of 5.0 AWESOME HOTEL AND STAFF
This was one of the best hotels I've ever stayed at, from the hotel being clean to the staff to the manager. April J was great and you can see her staff follows right along suit with her. I would recommend this hotel in Dallas to everyone who goes to Dallas.
February 21, 2014
Rated 5.0 out of 5.0 by Joeatsouthbeach Great Place
The staff was great and service awesome. I would recommend this hotel to anybody. Stayed two night and it was eventful. Pool was really nice.
February 10, 2014
Rated 5.0 out of 5.0 by Kansas Jayhawk Manager Handle Issue Immediately
I always say....it is not the problem that is the problem but how you handle the problem that is the problem. GM April J. and staff helped turn a booking error into a blessing without any delay. What would have been an uncomfortable situation for my staff was fixed with a very common sense approach by the late night staff and then supported by the GM the next day. When we requested a shuttle to our convention it was a slight bit out of the norm for the service. The GM jumped into the shuttle vehicle and took us immediately to our venue. Had fun driving to the event with the GM and she was very nice.
If you have stayed at HIE you know the drill for breakfast. So nothing new to report there but it was clean, hot and available.
Check out and all of the other needs of the stay were taken care of.
Thanks to GM April J. as her employees were all just as serving as she was. We will be back.
February 8, 2014
Rated 4.0 out of 5.0 by Granny123 We were surprised!
The hotel and property was very nice and we anticipated a great stay there, but upon entering the room we had to wait for a worker to get out of the room as he was changing out a floor lamp. Then when we got settled there was not a light bulb in one lamp on the night stand (had to take one out of the desk lamp so we could use it), the back of the bathroom door didn't have a hook to hang anything on (it was broken), and there was not a clock on a night stand. We did finally set the clock on the microwave so we'd know what time it was during the night. We didn't call and complain and that's our fault, but I feel like the room needed some TLC.
January 29, 2014
Rated 4.0 out of 5.0 by Sissy59 Great and friendly service.
The staff was extremely helpful and friendly. They always had a smile on their face and made you feel at home. It was a great experience.
January 29, 2014
Rated 4.0 out of 5.0 by deckerator Panhandlers
The only thing that kept me from answering 'excellent' to a coupe of questions was the beggars who accosted us in the back parking lot of this hotel. I complained to the front desk and I guess the beggars relocated to the convenience store next door because I went over there later to buy some stuff and they hit me up again in front of the store. I complained to the clerk and he acknowledged there was a problem and said the police didn't really care enough to do anything about it. I am a big man and the beggars don't intimidate me but they could be a serious deterrent to some people staying at this hotel.
January 17, 2014
Rated 2.0 out of 5.0 by tbjdb Lots of problems
I travel a great deal in my present role with my employer. I have advised our travel coordinator to not use this hotel again.
As a frequent traveller I look for a few basic things to make my stay comfortable and this hotel did not meet those mimimal basic reguirements.
- the thermostat in my room was not functioning and would not work on any setting. I noticed the control cover had already been removed from the under window heating/AC unit by the previous occupants. This tells me the thermostat was not working for some time.
- the exercise room was 83 degrees and the thermostat in that room was not functioning either. The control cover was also removed from the under window heating/AC unit, once again indicating this was an ongoing issue. Additionally the "excercise room" consisted of only three pieces of poor equipment. This needs to be addressed as a matter of brand consistency. I travel a lot and I like to excercize and the differences in quality of the avaialble equipment at Holiday Inns and HI Express facilities is all over the map.
- the first piece of equipment was an eleiptical machine with the entire control panel hanging by the wires off to the side. It was inoperable.
- the exersise bike was very small and not stable and in need of repair. It was marginally functional.
- the treadmill was not in good condition but appeared to be in working order.
- The television in the exersice room was not funcitonal. The remote was missing but the manual buttons did not work either.
- there were no towels in the exercise room and no water either. There were also no weights or weight machines. This hotel should not advertise that they have an exercise facility. What they have does not qualify.
- the ice machine on the first floor was out of order
- move the TV in the lobby as the front desk personnel are much more interested in what is on the TV (in this case an NBA game) than they are in servicing incoming patrons.
December 24, 2013
Rated 5.0 out of 5.0 by iluvmusic comfortable stay and great staff
Thank you for an very pleasant stay in Dallas. You are very close to the airport, which made our stay very nice. The rooms are comfortable and large. The beds are very comfortable and our overall stay was excellent. Breakfast is good and staff is very helpful and pleasant.
December 22, 2013
Rated 5.0 out of 5.0 by SideShow Great Weekend
I stay at this location frequently. Everyone is friendly and very accommodating. Week before last when all flights from Atlanta to Dallas were canceled because of the storm in Dallas, the management canceled my reservation without penalty and rescheduled me for this past weekend. When I arrived I received a friendly greeting and my room was ready. The location is perfect for my needs and just down the street from that wonderful Texas burger place Whataburger. Looking forward to my visits to Dallas in January and February.
December 18, 2013
Rated 3.0 out of 5.0 by dec2013 Comfy bed, clean room and good hot breakfast
As a IHG Rewards Club Member, I hoped for a water when I arrived, but there was nothing offered or given. I asked and they didn't have anything to give.
When I asked for information about the area...gas stations, local pharmacy, etc., the front desk didn't know anything about the area. When I asked if the shuttle could take me nearby, the desk staff member said it only took people to the airports or other hotels.
December 12, 2013
Rated 5.0 out of 5.0 by NKIV Great place near Love field
Great staff, One of the cleanest hotels, and awesome location.
December 1, 2013