Rated 3.9 out of 5 by 94
Rated 5.0 out of 5.0 by ch1434 comfortable bed
I loved the bed at the hotel, it was very comfortable and I was able to fall asleep fast. the staff at the hotel are very kind and helpful. I recommend this hotel to everyone.
March 17, 2014
Rated 4.0 out of 5.0 by Jody29 Service
We were not greeted as a Rewards member. I had to ask for bottled water and was told that I did not qualify as it was only for gold level members so we were not given any.
March 13, 2014
Rated 3.0 out of 5.0 by Gus20 Great staff and breakfast
This property is located in an area I would not have chosen except for the fact we had a family member in a nearby hospital. It is too close to I-35E and very busy and noisy. Parking is limited and it is too close to a very busy convenience store.
I did appreciate one of the employees, Michael, who gave us a medical discount and who helped us find a place to park.
The room was satisfactory and the breakfast was outstanding.
March 10, 2014
Rated 5.0 out of 5.0 by Tween23 Excellent stay and great service
I absolutely loved this holiday inn express property, I would come back and recommend all of my friends and family. The staff was superb they were all very kind and attentive, this hotel was one of many I would return too!!
March 10, 2014
Rated 4.0 out of 5.0 by Txam97 Great Stay
Enjoyed our one stay after we attended The Eagles concert. Room was clean. Room was huge. Bathroom very nice. Breakfast was great. We wished we could have stayed another day.
February 24, 2014
Rated 5.0 out of 5.0 by KYoung Very Pleasent
Great Hotel and Staff will tell all my friends to stay here at this hotel when in Dallas.
February 24, 2014
Rated 5.0 out of 5.0 AWESOME HOTEL AND STAFF
This was one of the best hotels I've ever stayed at, from the hotel being clean to the staff to the manager. April J was great and you can see her staff follows right along suit with her. I would recommend this hotel in Dallas to everyone who goes to Dallas.
February 21, 2014
Rated 5.0 out of 5.0 by Joeatsouthbeach Great Place
The staff was great and service awesome. I would recommend this hotel to anybody. Stayed two night and it was eventful. Pool was really nice.
February 10, 2014
Rated 5.0 out of 5.0 by Kansas Jayhawk Manager Handle Issue Immediately
I always say....it is not the problem that is the problem but how you handle the problem that is the problem. GM April J. and staff helped turn a booking error into a blessing without any delay. What would have been an uncomfortable situation for my staff was fixed with a very common sense approach by the late night staff and then supported by the GM the next day. When we requested a shuttle to our convention it was a slight bit out of the norm for the service. The GM jumped into the shuttle vehicle and took us immediately to our venue. Had fun driving to the event with the GM and she was very nice.
If you have stayed at HIE you know the drill for breakfast. So nothing new to report there but it was clean, hot and available.
Check out and all of the other needs of the stay were taken care of.
Thanks to GM April J. as her employees were all just as serving as she was. We will be back.
February 8, 2014
Rated 4.0 out of 5.0 by Granny123 We were surprised!
The hotel and property was very nice and we anticipated a great stay there, but upon entering the room we had to wait for a worker to get out of the room as he was changing out a floor lamp. Then when we got settled there was not a light bulb in one lamp on the night stand (had to take one out of the desk lamp so we could use it), the back of the bathroom door didn't have a hook to hang anything on (it was broken), and there was not a clock on a night stand. We did finally set the clock on the microwave so we'd know what time it was during the night. We didn't call and complain and that's our fault, but I feel like the room needed some TLC.
January 29, 2014
Rated 4.0 out of 5.0 by Sissy59 Great and friendly service.
The staff was extremely helpful and friendly. They always had a smile on their face and made you feel at home. It was a great experience.
January 29, 2014
Rated 4.0 out of 5.0 by deckerator Panhandlers
The only thing that kept me from answering 'excellent' to a coupe of questions was the beggars who accosted us in the back parking lot of this hotel. I complained to the front desk and I guess the beggars relocated to the convenience store next door because I went over there later to buy some stuff and they hit me up again in front of the store. I complained to the clerk and he acknowledged there was a problem and said the police didn't really care enough to do anything about it. I am a big man and the beggars don't intimidate me but they could be a serious deterrent to some people staying at this hotel.
January 17, 2014
Rated 2.0 out of 5.0 by tbjdb Lots of problems
I travel a great deal in my present role with my employer. I have advised our travel coordinator to not use this hotel again.
As a frequent traveller I look for a few basic things to make my stay comfortable and this hotel did not meet those mimimal basic reguirements.
- the thermostat in my room was not functioning and would not work on any setting. I noticed the control cover had already been removed from the under window heating/AC unit by the previous occupants. This tells me the thermostat was not working for some time.
- the exercise room was 83 degrees and the thermostat in that room was not functioning either. The control cover was also removed from the under window heating/AC unit, once again indicating this was an ongoing issue. Additionally the "excercise room" consisted of only three pieces of poor equipment. This needs to be addressed as a matter of brand consistency. I travel a lot and I like to excercize and the differences in quality of the avaialble equipment at Holiday Inns and HI Express facilities is all over the map.
- the first piece of equipment was an eleiptical machine with the entire control panel hanging by the wires off to the side. It was inoperable.
- the exersise bike was very small and not stable and in need of repair. It was marginally functional.
- the treadmill was not in good condition but appeared to be in working order.
- The television in the exersice room was not funcitonal. The remote was missing but the manual buttons did not work either.
- there were no towels in the exercise room and no water either. There were also no weights or weight machines. This hotel should not advertise that they have an exercise facility. What they have does not qualify.
- the ice machine on the first floor was out of order
- move the TV in the lobby as the front desk personnel are much more interested in what is on the TV (in this case an NBA game) than they are in servicing incoming patrons.
December 24, 2013
Rated 5.0 out of 5.0 by iluvmusic comfortable stay and great staff
Thank you for an very pleasant stay in Dallas. You are very close to the airport, which made our stay very nice. The rooms are comfortable and large. The beds are very comfortable and our overall stay was excellent. Breakfast is good and staff is very helpful and pleasant.
December 22, 2013
Rated 5.0 out of 5.0 by SideShow Great Weekend
I stay at this location frequently. Everyone is friendly and very accommodating. Week before last when all flights from Atlanta to Dallas were canceled because of the storm in Dallas, the management canceled my reservation without penalty and rescheduled me for this past weekend. When I arrived I received a friendly greeting and my room was ready. The location is perfect for my needs and just down the street from that wonderful Texas burger place Whataburger. Looking forward to my visits to Dallas in January and February.
December 18, 2013
Rated 3.0 out of 5.0 by dec2013 Comfy bed, clean room and good hot breakfast
As a IHG Rewards Club Member, I hoped for a water when I arrived, but there was nothing offered or given. I asked and they didn't have anything to give.
When I asked for information about the area...gas stations, local pharmacy, etc., the front desk didn't know anything about the area. When I asked if the shuttle could take me nearby, the desk staff member said it only took people to the airports or other hotels.
December 12, 2013
Rated 5.0 out of 5.0 by NKIV Great place near Love field
Great staff, One of the cleanest hotels, and awesome location.
December 1, 2013
Rated 5.0 out of 5.0 by catlover67 Great Time
We had a great time,comfy bed,up to date decor,very clean room and staff was great to us two old folks.PINK concert was awesome,and so was our stay.Next time we are in Dallas we will stay here again.Thanks to all your staff!
November 20, 2013
Rated 5.0 out of 5.0 by Bev1967 Quality and comfort.
We use this hotel when our daughter is at Southwestern medical center. The hotel staff is always wonderfully accommodating and efficent. The shuttle service is very helpful to our family. Lovely hotel, great breakfasts and wonderful staff. We would like to stay sometime for vacation. Thanks! !
November 17, 2013
Rated 5.0 out of 5.0 by becca1521 Great Rooms, nice & clean & relaxin
This was a great hotel, I had to stay here for 2 weeks in a row and both weeks my rooms were clean which is a very big plus for me. I felt safe when going in or out of hotel. Staff were all very friendly and helpful.
November 10, 2013
Rated 5.0 out of 5.0 by Christiek One of the best stays I've had in Dallas!!
Ok don't be discouraged when you hear it's in the business area.
It's near a subway and a liquor store with a gas station also in walking distance. If you make a right out of the parking lot and your first right again go about a mile down the road and there's donuts :-)
The stay is wonderful and the place is brand new and smells
October 26, 2013
Rated 5.0 out of 5.0 by RLB73 Had a great stay
Room was very clean and spacious. Breakfast was tasty and plentiful. Staff was courteous and professional. Will definitely stay here again. Thank you.
October 23, 2013
Rated 2.0 out of 5.0 by Rolee11 not impressed
We were given a non-smoking room near lobby. The room smelled like stale cigarette smoke, very strong!
As priority club members I had to ask for complimentary bottles of water.
No hand lotion available in room or at front desk.
The mattress pad was very thin and coming off the mattress.
Also we had flat standard size pillows on a king size bed. These items need to be replaced.
Since we were only there for one night I didn't ask for another room. Also thought since we used points, I thought maybe this is the kind of room you receive.
The may reason we stayed at this hotel was it's convenience to Love Field. That would be the only reason to recommend this hotel to someone else.
October 22, 2013
Rated 4.0 out of 5.0 by Lulumont Happy with our stay
Very clean,comfortable,and value for money. A little far from the train station into town if you are on foot.
October 19, 2013
Rated 3.0 out of 5.0 by Jacksonbk2002 Weekend Trip
The overall stay was average. The room was clean and comfortable. The breakfast was good and I feel added to the value of the stay. The negatives that impact my overall review were parking and the quality of the bed.
The parking lot is extremely small and I stayed on a busy weekend. I was told that the overflow parking would be in the Texaco parking lot next door. I walked to that location and would not have left my vehicle there.
The second and biggest complaint was the bed. It was extremely hard and felt like the mattress was lined in plastic. Our two night stay was plaqued with poor sleep.
For the price I was expected more and will not be staying here again.
October 16, 2013
Rated 5.0 out of 5.0 by PoolQueen Location location location
We were in Dallas for the week end. Flew in and got to our hotel without a problem. It is a perfect location , near the highway and the airport, but not loud. The HIE was close to everything we needed to do. It was a busy week end with a Texas/Oklahoma football game and a Dallas/Washington game. Parking was a bit of a problem, but we managed. The only down side of the whole stay was a burned out bulb in the bathroom. We called to ask if someone could replace it, but there was no one available to do it on a Saturday evening.... ? I am not a fan of the new curly light bulbs anyway... it just seemed a little dark in the room to me....otherwise I would have given the room 5 stars.
October 16, 2013
Rated 1.0 out of 5.0 by Bethica Terrible experience
It was really hard to sleep as it is so close to a highway and gas station. They didn't clean my room, when I complained they did not care. I had dirty towels in my room hanging up as clean when I got there. It was 85 degrees in their workout room. V
October 15, 2013
Rated 5.0 out of 5.0 by cheryllb Convenient location, great breakfast
I have stayed at this location twice and was very pleased with the services. The room was clean and quiet. The breakfast was great with lots of variety.
September 26, 2013
Rated 2.0 out of 5.0 by Sh1175 Dirty Sheets
- Checked in and noticed a sign saying the pool was under repair
- Inspected the room and discovered the sheets had what appeared to be dried coffee on them and what looked like the imprint of someone's behind from sitting on the bed!
+ Moved to another room
+ The new room was clean as were the sheets
- The new room's beds were both beyond firm, hard really
- Coffee pot in the room made truly horrible coffee
+shower was nice and hot
+ continental breakfast was fine with better coffee than in the room
Bottom line: I won't be back at this location.
September 6, 2013
Rated 4.0 out of 5.0 by mamaw2 king bed
the king bed we slept on was ssoo bad we hardly slept...we go to a "sister" hotel the next night at candlewood suites and the bed was awesome...
August 29, 2013