Rated 4.1 out of 5 by 218
Rated 4.0 out of 5.0 by TCE Secretary Quality Hotel experience
Thank you Kim and Angela for assisting TCE with our Leadership Symposium reservations for the attendees we serve.
August 13, 2014
Rated 5.0 out of 5.0 by cmkirk2 Perfect experience
Perfect experience! I enjoyed waking up to the friendly faces of the hotel staff and the housekeeping staff exceeded my expectations.
August 12, 2014
Rated 4.0 out of 5.0 Dallas Hotel
I selected this hotel as it had an indoor pool and i was taking my two young grandchildren away and we planned to spend a lot of time in the pool.
The first night the water and air temperature were very cold and the children could not play in the pool very long. We did speak to the staff and it was much better the next two days.
There was no pool side toilet which was a problem as you had to walk wet young children through the lounge to a toilet or let the drip through the gym.
The bedroom needed a bit of updating and the bed was not very comfortable. The air con was loud, but the room was fine and suited our needs.There were lights along the headboards that we could not turn off so the room was light all night. The coffee in the room and at breakfast was the worst I have ever tasted (we were there 3 nights).
Breakfast was a buffet and I know you cant expect too much from that. It was just ok. The food quality was poor. We did have enough to eat, there was a good choice and the staff were friendly.
The location for us was great. Easy to get to the DART station. We went to the Aquarium and the Arboretum on different days and were ideally placed for both.
The staff were friendly and were happy to help with whatever we needed.
I was please with the choice for our needs and it was reasonable value for money.
August 9, 2014
Rated 5.0 out of 5.0 by Vegas55 Great Place!
Would highly recommend this property. Felt safe and comfortable- Several of the other car rally attendees stated here and were happy.
August 8, 2014
Rated 3.0 out of 5.0 by Vicki05 Crowded Hotel
The hotel was very clean as was the room. Bathroom too small and inadequate lighting. Hotel overbooked with cheerleaders and other large groups. Hallways taken up with cheerleader meetings, lobby taken up with other groups. Indoor pool really small, especially when taken over by cheerleaders.
Very courteous staff. Restaurant very nice, but only visited during breakfast buffet. Hotel needs to reiterate that breakfast is not free. I knew it, but saw some younger guests who were embarrassed. I would stay here again, but not unless there were no large groups booked at the same time.
August 7, 2014
Rated 5.0 out of 5.0 by TKCO Great location and wonderful staff
Wish there had been an outdoor pool. The A/C had a hard time keeping a constant temperature.
August 7, 2014
Rated 4.0 out of 5.0 by NUCCA Great, except for the restaurant.
Only downside was the food.
The menu in the room was outdated in so when I called room service they had a hard time helping me find out what I could order. For example on the menu in our room we wanted a ham sandwich but that ham sandwich did not appear in the new menu. And the menu said that have lunch started at 11 AM and that overlap to breakfast time but when I called at by 1130 they said that breakfast is over and lunch starts at 12 and so there was a half hour in which they would not take my order nor prepare food for me.
I called back at 12pm. 3 out of 4 dishes we ordered were not tasty. The aztec salad was awful.
Great hotel and staff, but the room service food wasn't worth the $15-$20 per entree.
August 5, 2014
Rated 3.0 out of 5.0 by BillFF No Comment
AC did not work well in room and common areas. Elevators were also not working well.
July 31, 2014
Rated 4.0 out of 5.0 by BJGosch Great Service
Very accommodating staff!! Our room was very comfortable, and the bar/lounge and dining were very nice! The location is in close proximity to the Bush Library and the Aquarium as well as a nice shopping area with a great selection of restaurants to choose from!
July 31, 2014
Rated 4.0 out of 5.0 by Joy11 Easy access to surrounding activities
Wonderful atmosphere, helpful staff, and close to many places to dine and shop. Parking was limited however on a Saturday night.
July 30, 2014
Rated 4.0 out of 5.0 by Cynthia326 Great staff, clean rooms, convenient but no free breakfast or happy hour.
The property is lovely and well located but the room was Humid and smelled of old smoke though it would claim to be a non-smoking room. Lights in the bathroom are awful for putting on make up.
The breakfast buffet is presented beautifully but Is not included in the price of the room. Countless people came for breakfast automatically believing it was a complimentary buffet as in many other hotels, Holiday Inn, included but then were either "chased down" by the restaurant staff and asked to charge to their rooms or were presented un-expectantly with a bill.
You would think that in absence of a complimentary breakfast this Holiday Inn would then offer a complimentary happy hour. The last Holiday Inn I stayed at had BOTH and that was a little town in Oregon.
Now I should not complain too much because my particular reservation with a group included the breakfast. But, I observed the above scenes nearly every morning I ate my quick breakfast.
July 29, 2014
Rated 5.0 out of 5.0 by OUspartan Met Holiday Standards
All was good and met our expectations. We were able to enjoy the room and the amenities in the building.
July 26, 2014
Rated 5.0 out of 5.0 by Bart the Bear Best place to stay for SMU
Being right across the expressway from the George Bush library, this is the best place to stay when visiting SMU. Leave your car and walk to campus. Rooms are presentable to even the most picky wife.
July 24, 2014
Rated 4.0 out of 5.0 by FTAC05 Great staff
The staff was friendly, courteous and attentive to guest needs. however would have appreciated a fridge an microwave in my room.
July 23, 2014
Rated 4.0 out of 5.0 by kimmiegee76 First impressions still count
When I first walked in I was greeted by the young man behind the first desk...fast and courteous check in..Our rooms were nice and clean. .The only issue I had was that the ice machine was not working on our floor and we were not notified. .and another guest mentioned it had been like that for a couple of days. .would have been nice to know before hand being that my mother is a diabetic and needed some ice..other than that. .no issues. .
July 23, 2014
Rated 2.0 out of 5.0 by Alyx Satisfactory
I wouldn't recommend staying here. Breakfast isn't complimentary, but nothing special to be charged. Was discouraged from ordering from the menu. I can only assume it wasn't free because they had unhelpful servers there, that didn't help me take my food to my table (with 2 year old on hip) we had to ask twice for our check and no one brought refills. The swimming pool had 3 different posted opening times, 6-on door, 7-in book, 8-on wall posting. When we went at 7am, they pool wasn't cleaned (of towels, trash etc) and no one ever came to clean it. Our faucet on the tub was falling off. The front desk staff was friendly
July 23, 2014
Rated 5.0 out of 5.0 by SuZeeQ123 Relaxing accommodations and courteous staff
My room at Dallas Central - Park Cities was very clean and comfortable. I had no trouble falling asleep in the comfy king-sized bed as I often do in other hotels. The pillows had just the right amount of softness that allowed for support yet was soft and soothing. The lighting in the room itself was very soothing, however I would have preferred a brighter light in the bathroom. The room was quiet and I never heard any noise coming from the hallway or from another room. The waitstaff in the restaurant was friendly and attentive. The food on the menu was delicious and the breakfast buffet was one of the best I have had in a hotel. The front desk representatives were helpful and courteous, and the driver was so polite, punctual, and attentive. The location of the hotel is in good surroundings right across the highway from and with easy access to Southern Methodist University and the George W Bush Library. I would highly recommend this hotel to anyone who wants to visit the Dallas Area.
July 22, 2014
Rated 5.0 out of 5.0 by abqLarry Great Dallas Trip
The staff at this older property are fantastic which is a nice reflection on the General Manager who I did have the opportunity to speak with throughout my stay. I was in Dallas attending a 4-day conference last week and had a wonderful experience. The rooms are very clean and I slept nicely which is hard for me when I travel. The staff went out of their way for us and I want to thank them for the warm welcome that was extended to all of our attendees.
July 22, 2014
Rated 5.0 out of 5.0 by Miz01 Great Service, clean room
Our experience at this hotel was great. Great location because we visited the George W. Bush library and Museum and it was right across the street.
July 21, 2014
Rated 4.0 out of 5.0 by Dallas/HI Holiday Inn Dallas 75
Great access to the highway.....room very small for the price that was paid......comfortable beds.......clean.......no noises heard during stay-big plus!
July 21, 2014
Rated 2.0 out of 5.0 by MELinnewberg Nice Hotel but BAd service
We stayed at this hotel for 5 nights and 2 of the days housekeeping did not clean our room. The room service menu in our room was outdated and the items were not available.
July 17, 2014
Rated 4.0 out of 5.0 by Nessa68 Great service and appearance of the property
The front desk was very professional. Housekeeping were prompt
And the patio area behind the pool was very relaxing.
July 16, 2014
Rated 5.0 out of 5.0 by JAT567 Great Place To stay
The Holiday Inn Dallas Central Park Cities is a clean well kept hotel. The staff was friendly and attentive. They are close to SMU and Bush Center. Great place to stay.
July 10, 2014
Rated 4.0 out of 5.0 by Whatshisname 9 Great location and staff
Nice property in a great location. We stay here each visit to Dallas because of the location. The property is definitely nicer - i.e. upgraded - since purchased by Holiday Inn. Staff is very friendly and helpful.
July 9, 2014
Rated 5.0 out of 5.0 by Phe13 Great Place
I took into consideration price and location when booking my stay. I choose this Holiday Inn because of it's low rates as well as it's close proximity to the SMU campus. I was very pleased and even booked a trip for later in the year already.
July 7, 2014
Rated 5.0 out of 5.0 by Beatles Stay
Very pleasant. Very pleasant. Very pleasant. Very pleasant. Very pleasant.
July 7, 2014
Rated 3.0 out of 5.0 by SJBDALLAS Nice location, disappointing rooms
My wife and I stayed at this hotel for 4 days in July so that I could attend to some medical issues at a nearby hospital. We often choose Holiday Inn and are IHG Gold Members because our common destinations (San Francisco, London, Chicago) have great accommodations and locations.
We had some reservations issues initially when requesting a "mobility accessible" room but that was worked out prior to arrival thanks to a series of phone calls to the hotel. The Manager contacted me the day of my planned arrival to assure me that everything was worked out. When we arrived, an engineering manager met us at the side door made sure that we were all set--even obtained a small refrigerator for us 5 minutes after our arrival.
Admittedly, we were both on edge because of the reason for our stay. However, there were a variety of issues with the room. First, the shower leaks like you wouldn't believe. It's made for a wheelchair to roll into but the drainage wasn't designed properly so the water flows out of the shower and into the main bathroom as far as the carpet at the door. It was a shock the first night, but we adjusted after that and placed 2 full sized rolled up towels at the entrance of the shower to stop the water. We mentioned the issue to housekeeping and facilities but there was no solution.
The second issue was the AC unit. The fan ran all the time and it blew directly in the face of whomever ends up on the left hand side of the bed. We put a suitcase and the ironing board in front of it to divert the air from my face. After second night of the fan running all the time, making it almost impossible to hear the TV, and making the room humid, we went ahead and talked to the front desk. They sent maintenance over and he had to replace the whole unit. It worked fine after that (although the unit was just as loud so we only had issues hearing the TV whenever it kicked on).
Others have mentioned generous parking but it's worth noting that the northside parking appears to be shared by a few nearby businesses during the day. From my ground floor room, I observed people parking and then walking to the other business, NOT entering the hotel from the side door. This makes parking hard to find near the room during the day. At night (or if you move the car at lunchtime) it's no issue.
Finally, while others have mentioned service issues, we had none of these. All of the staff we came in contact with were courteous and very helpful.
July 7, 2014
Rated 5.0 out of 5.0 by admiral_ross Most comfortable bed ever!
While i was just there overnight, I had a wonderful nights rest in the most comfortable bed I've ever slept in at any hotel. Check in was quick and easy as was check out. Courteous, efficient staff.
July 3, 2014
Rated 5.0 out of 5.0 by JDey Staff very professional and helpful...room clean, quiet and comfortable
Couldn't ask for nicer or better accomodations. Excellent service by all the staff.
July 3, 2014
Rated 4.0 out of 5.0 by StarrieOn Very Nice!
We were there for a religious convention and the staff was very nice, the rooms were clean, and the hot breakfast was good. It is located on the one way service road of a major highway so the hotel was difficult to get to on the first night but other than that we had no problems.
July 2, 2014