Rated 4.4 out of 5 by 99
Rated 4.0 out of 5.0 by VRB35 guest
First off the front desk staff were excellent! They were very helpful and friendly. The property was very well kept except I couldn't help noticing that the halls smelled bad maybe like the carpet needed to be cleaned. The pool was nice and clean my kids enjoyed it. The room was very spacious which we enjoyed. Overall we enjoyed our stay but unfortunately I do have a couple complaints. First, on our second day, housekeeping woke us up and asked if we needed service, I said yes I just needed a few minutes to get up and leave. She said ok she would be back in a few minutes, this was at 10 a.m. I returned at 2 p.m and the room was exactly as I had left it. So I woke up out of my sleep and left for nothing. Not cool. Then later on that evening, the staff came up at least 6 times to say that the people below us were complaining of noise. We had kids and they were watching tv most of the time so I didnt understand what all the noise was. That was until the next morning when the people above us were walking around and it sounded like someone was trying to jump through the ceiling. I dont know why every footstep sounds so loud but it does. I'm sure the staff knew that too so I don't understand why the need to come 6 times to let us know we were supposedly making so much noise. But they were just doing their job so I can't fault them for that...
So my only real complaint is housekeeping interrupting my beauty sleep (which I very much need) and saying they would return and not doing anything in the room. I understand they have plenty to do, but next time don't say you are going to return and make someone leave for nothing.
March 30, 2014
Rated 5.0 out of 5.0 by hoopers Staff Hospitality
Daryl, front desk, made me and my husband feel at home and like old friends. He was excellent!
March 10, 2014
Rated 3.0 out of 5.0 by Review guy Review
The entire week I stayed the lobby and main hallway smelled like sewage. And the pool was open one day and closed the next for no apparent reason. Not the best HI Express experience I've had
March 9, 2014
Rated 5.0 out of 5.0 Loved it!
This was out first time staying in Dallas. We chose this hotel because all the hotels downtown were booked. We are sure glad we stayed here! The hotel is clean and the staff is friendly. The room was awesome and bed was super comfortable! Every time we came in or left the staff was friendly and loved to talk to get to know you! Me and my husband have already decided that our next trip to Dalls, we will be staying here no matter what hotel is available down town!
March 7, 2014
Rated 5.0 out of 5.0 by JSP0701 Clean and Courteous
This was our second time at this hotel. It was very clean and the staff was very courteous. It is very convenient to family that we visit and we already have reservations to stay this summer for a concert. Probably the best Holiday Inn Express we have stayed in.
March 6, 2014
Rated 4.0 out of 5.0 by bjoyce6248 Not the best experience
We just stayed in this hotel for the location and because of the indoor poor (which was amazing). But the walls are very thin and we were woke up several times during the night due to our neighbors coming in at all hours of the night and the breakfast was absolutely horrible! Microwaved bacon and cold eggs. We ended up going across the street to golden corral which wasn't much better. When we checked in they told us our room was 321 and so we went up to the room and walked in and there was somebody else's belongings in the room! I am so glad the person wasn't actually in there when we walked in! So we went back down and told them the mistake and they kinda laughed it off and apologized! Just never had that happen before so I was a little concerned that that happens frequently! :/
February 26, 2014
Rated 5.0 out of 5.0 by rayferr Good Stay
Close to everything we needed to do, Loved the free washer and dryer. everthing was great.
February 23, 2014
Rated 5.0 out of 5.0 by Carlos22 Great service and very comfortable stay
Every time I am in Dallas for business, this location has earned my business. Great customer service and always have a comfortable stay.
February 14, 2014
Rated 5.0 out of 5.0 by denkberg Good value
I stayed here JAN, 2013. The location is perfect and has free parking.
Plenty of restaurants at the back of the hotel. good breakfast.
Excellent staff - . Frontdesk helpfull.
Clean rooms, helpfull housekeeping.
Very nice GYM and indor-pool.
January 26, 2014
Rated 5.0 out of 5.0 by jfletch47 Great Return
After having less than great service during my last stay, I was invited back by hotel management to give this property another chance. What a difference. Not only was everything in the room great, but the staff was very friendly and went out of their way to make me feel welcome. Thank you for a great stay. I will be back.
January 8, 2014
Rated 4.0 out of 5.0 by Nicholas P Excellent Service, Rooms OK, Pool Area Lacking...
This hotel looks great from the outside and the parking lot is well lit with ample spaces. The lobby is clean, open and welcoming. Checking in was a breeze and the evening clerk was awesome (even helped us find a place to eat)!
Our room was a single King standard room which was pretty big for the room type. I was disappointed that I was not offered a room upgrade from this standard room, though. Being a Platinum IHG Rewards member, I would've expected an upgrade to a nicer, larger room.
Our room was OK; it was clean and smelled great! It did not have a bath tub, but, instead, had a walk in shower. This would have been nice to know at booking and check-in, as we were planning on using the tub. Moreover, above our room there was constant stomping and thudding. When it continued past 2330, I had to call the front desk. Despite the clerk saying she would take care of it, the stomping continued until almost 0100. I wish the clerk had taken more action on the issue.
One of the main reasons I booked this hotel was for the pool. An indoor pool and hot tub open 24/7 sounds absolutely awesome. For my pregnant wife, the pool relieves her back pain which helps her sleep better. However, the pool seemed completely unheated (or woefully under-heated); it was too cold to swim in. We both took a few steps in and got right back out. What's worse is that the water was cloudy and it seemed that the pool wasn't as clean as it could be. Additionally, there were NO towels in the pool area. Lastly, while the hot tub looked clean, there were several WORMS on the lip of the tub. These were not earthworms, but some kind of long, thin worm. I couldn't tell where they came from, but they made the entire thought of the hot tub unappealing.
The breakfast was great! It was well stocked and delicious... pretty much a standard Holiday Inn Express breakfast. Not much can go wrong here and it met/exceed all my expectations.
Overall, this hotel is a great property in a great location. The rooms are clean and the staff is friendly and helpful. However, the pool was disappointing: cold, dirty and lacking towels. If this is addressed and more attention is given to IHG Reward Club elites (ie: room upgrades), this would be an amazing property. Next time we're in Dallas we may give this hotel another shot, maybe the pool issues will be fixed by then! However, with so many other IHG hotel choices in the metroplex, coming back to this hotel with its disappointing pool facility would be a gamble.
December 30, 2013
Rated 3.0 out of 5.0 by ArizonaTeaguy Room Cleaning
I have stayed in several HIE in the Dallas Fort Worth area on business trips. Noting this location received some rave online reviews at the IHG website, I stayed earlier this month and was very pleased with the location, the room, and the overall experience. I rebooked last week for two nights while in the Dallas area for a conference. The first night was fine after arriving late from a long day of meetings. On the second night, however, I arrived in the evening to find my room had received no room service whatsoever. This has never happenen in my 25 plus years of business travel. I called downstairs and was asked if I had placed a do not disturb sign on the door. I responded that I had not. The front desk attendant offered me clean towels, which I said was not necessary. He indicated he would report the error to the manager. The next morning when I checked out, the front desk clear asked if everything was okay and I went through the scenario again. I received a brief apology. I still have not heard back from the manager. I think I would have felt better if she knew of the issue and at least offered some type of discount or additional rewards points, but nothing. I left the property very disappointed.
December 23, 2013
Rated 1.0 out of 5.0 by lilricky Staff and rooms
Staff not helpful and room left dirty for two days. Moved to new room and it was not cleaned and available until after 7:00 pm.
Overall bad. Would never stay here again.
If this was my first holiday inn experience it would have been my last.
I stay in holiday inn all over the country around 100 nights a year since the late 90s and this was one of the worst trips ever.
December 17, 2013
Rated 5.0 out of 5.0 by txrsr It's a great place to stay
The rooms are always clean and the staff is always helpful and cheerful. There are plenty of restaurants near by and near the the highway to access downtown or the Arlington, home of Six Flags, Cowboys or the Rangers.
December 5, 2013
Rated 5.0 out of 5.0 by JSP0701 Great service and very clean
This was our first visit to this hotel, but we will definitely be back. The manager on duty was very friendly and the room was very clean and comfortable. It is a convenient location for us when we have to travel to see family in Dallas. Thank you for a wonderful stay.
December 5, 2013
Rated 5.0 out of 5.0 by MNM1209 Best Hotel I've Stayed At In A Long While
Hmm what can I say. I've been to other Holiday Inn's but I must say this location was truly the best.The staff are good not excelent yet but good at what they do. They followed my special request that I asked for while ordering the room very well. They happily handed over more shampoo and condinitoner when I asked for more. One thing I didn't like was the "hottub". Yes the hot tub was warm but the iner appeareance of it was not pretty. Beds were comfortable and the color scheme through out the hotel is lovely. How to work the tv confused me at first but then I read how to use it
November 12, 2013
Rated 4.0 out of 5.0 by PFcoK Good Hotel
Good location and clean installations. The only bad thing was the poor breakfast.
November 11, 2013
Rated 5.0 out of 5.0 by Monopolyfan Wonderful staff and great breakfast selection
Our family really enjoyed our 2-night stay at this location. The room was spacious and the beds were comfortable. There was a wonderful selection at breakfast. The staff was very courteous throughout our stay. We couldn't have asked for anything better!
November 5, 2013
Rated 5.0 out of 5.0 by Conveyor50 Great service
The service received was excellent, the evening manager was very, very helpful. I will recommend this hotel every chance I get. Please thank everybody for had work.
November 5, 2013
Rated 4.0 out of 5.0 by fairdoll awesome front desk clerk
clean room, comfortable bed, ample choice of restaurants within walking distance, walmart supercenter very close. super friendly male front desk clerk, didn't catch his name, but he was very polite, greeted us as soon as we walked in, seemed to enjoy his job. the only thing that was disappointing was the swimming pool, the water was too cold, and my two children were looking forward to the swimming
November 4, 2013
Rated 4.0 out of 5.0 by Railman1 Business Stay
Overall stay was good, staff responded quickly to request for replacement light bulb. Room was clean and spacious.
November 2, 2013
Rated 5.0 out of 5.0 by Bruce61 Overnight stay close to AT&T Stadium
I was pleasantly surprised to find rooms this close to the Stadium at a decent price and to find a hotel that was new, clean and comfortable. We will definitely return and stay here again.
October 17, 2013
Rated 2.0 out of 5.0 by revmerle disapointment with staff
We stayed only two nights. The first day I was ill. Stopped by the hotel before we went to an activity to make sure we had a room when we arrived later. Not a problem. We got there at 2:45 and our room was not ready. By three fifteen we went to the desk and we told. Oh your room is ready. We were forgotten. The next morning we went out to leave time to clean our room because all I wanted to do is sleep. but by noon no one cleaned our room. We called the front desk and were told that the head of housekeep would get right on it. So we took books and went to the lobby for 1 1/2 hours. Back at the room by 1:30 and nothing had changed. I called the lobby and was told many guests were NOT checking out that day, so only the rooms that guests did check out of were being done first...the others would get done as they could. I was angry and asked for at least clean towels and removing the trash.
The woman that came to the door did not speak English and just gave us towels and ran. My husband gave her the trash can and tried to ask for coffee, but she did not understand. The next morning they were at our door early wanting to know if we would be leaving soon??? We were not happy with our treatrment
October 17, 2013
Rated 5.0 out of 5.0 by D4Dixie Great staff & great hotel!
The service desk personnel went above and beyond in providing a great experience at a great hotel!
October 16, 2013
Rated 5.0 out of 5.0 by Stultzw Another Great Stay
This hotel is great. The staff was wonderful and very helpful, the location was perfect for our visit. Overall - a very clean and welcoming place.
October 15, 2013
Rated 5.0 out of 5.0 by Rochelle88 Awesome Stay
My husband and I were in Dallas to visit our son who is
stationed at Sheppard AFB. Our stay at this hotel was great.
The hotel is put together wonderfully from the friendly staff, to the rooms and breakfast and yes even the price.
Hospitality from the hotel makes or breaks a person's stay and I would like to commend the friendliness and helpfulness of this staff. Great Job!
I would recommend this hotel to anyone.
October 15, 2013
Rated 5.0 out of 5.0 by 4Globetrotter PERFECT FOR 35th Celebration
Excellent experience from start to finish. Reception desk check-in was as we would expect as platinum members. Fresh fruit and lemonade were a pleasant surprise and held us over until fantastic dinner in old town Fort Worth. Convenient location with plenty of parking and plenty of options for shopping, coffee or fast food close by. Parking never an issue. Room had several places for suitcases and never ran out of hangers. Actually felt like a clean room and citrus fragrant body wash and shampoo added to relaxing atmosphere. Fitness center had the latest technology in the variety of equipment. It was nice to see my own choice of TV right on my monitor. Only recommendation was to add disinfectant spray or wipes found in most fitness centers.
October 11, 2013
Rated 5.0 out of 5.0 by kaylop013 Overall very satisfied!
After booking a room at another hotel first, then reading the reviews, I quickly cancelled my reservation and hopped on down the road to this hotel. And I'm so glad I did! Darryl was very nice and had great customer service skills. However, the next morning after my stay you could hear people talking clear as day in the room next door, as well as doors slamming. I know that's a typical experience for everyone, but it would have been nice to sleep in a little after a late night. :)
October 1, 2013
Rated 5.0 out of 5.0 by rlddrury more than i expected
very clean and comfortable room .the staff was great . food was great . would highly recommend to stay here .
September 24, 2013
Rated 5.0 out of 5.0 by Coons Excellent service as always.
The staff of this hotel are always friendly and go out of their way to may you feel welcome and comfortable,
September 21, 2013