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Rated 4.5 out of 5 by 90 reviewers.
Rated 3.0 out of 5.0 by Recent stay bad service No hot water in shower. Concern not addressed. No follow up. August 18, 2014
Rated 5.0 out of 5.0 by Dallas Business Trip Great location to meeting place. Clean hotel and clean rooms. Noise level was reasonable which did not impact sleep. Parking was available almost any time I needed. Close to anything one would need if you forget something. Highly recommend August 18, 2014
Rated 4.0 out of 5.0 by Good Location I enjoyed the location and condition of the hotel. But should have requested a top floor, because the guests above had kids that were running and jumping well past midnight making it hard to sleep. August 18, 2014
Rated 5.0 out of 5.0 by Bright, Clean Hotel with Great Shower! My favorite thing about this hotel is that the rooms have a stand-up shower, rather than a tub shower. Additionally, with the glass wall, the shower is much brighter. I will say, during this stay, I didn't have the same top notch breakfast as usual. The variety was great, but it seemed they couldn't keep up with demand. There were no hard-boiled eggs the first morning, and only one yogurt. The second morning they were almost out of biscuits. All around great stay, though! I have stayed here previously and will not hesitate to book again. August 13, 2014
Rated 5.0 out of 5.0 by Nice Hotel This Holiday Inn Express was clean and pretty and appeared to be new. The staff was friendly. I was pleasantly surprised by the variety offered for breakfast, and pleased it was included in the cost of the room. I would definitely stay here again. August 12, 2014
Rated 5.0 out of 5.0 by Good Location Enjoyed our short one night visit after touring The G. W. Bush Presidential library and museum. Recommend this hotel if you are ever in Dallas. August 7, 2014
Rated 2.0 out of 5.0 by Comfortable bed Hotel is clean and up to date on outside and inside. August 7, 2014
Rated 3.0 out of 5.0 by Not what it used to be I have been coming to this hotel on a regular basis for three years now. When former Manager Mark shook ran the hotel everything was wonderful and we had no issues. He left and the downward trend has started. First off the front desk staff are generally friendly and are ok, still not to the standard of Mark's people. The cleaning staff is where you are getting your poor remarks. When I came back to my room one day the door was open completely unlocked. I has a couple of thousand dollars worth of computer equipment in that room, luckily it didn't get stolen. Second when the maid left the room unlocked she also left an orange soda on the counter. I went down to the front desk and let them know so they sent the head house keeper up to my room with me to verify. She looked at the maid's name and said "I have been waiting to write her @$$ up anyway." Not exactly what I would call professional, I agree that the maid did probably did need to be written up but was the cursing required? Also speaking of house keeping I did not get a bathroom floor mat 3 of the 5 five nights. I ended up using a regular towel. Also when I travel it is for my company who pays for the room off of a company card. I gave reception my personal card for incidentals, I grabbed some snacks from the suite shop and asked that they charge it to my personal card on file. Instead they charged it to my company credit card causing a big inconvenience trying to expense my business trip. I usually stay on the top floor like my preferences are set to and this time I was on the second floor. Right underneath an elephant doing calisthenics all night long at least that is what is sounded like for three of the five nights. One last minor detail they no longer recognize IHG members here apparently. I have no idea what happened to this once great hotel, but as for myself and my company if this doesn't turn around we will be looking else where for a place to stay. August 5, 2014
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