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Rated 4.6 out of 5 by 56 reviewers.
Rated 4.0 out of 5.0 by Not the best experience We just stayed in this hotel for the location and because of the indoor poor (which was amazing). But the walls are very thin and we were woke up several times during the night due to our neighbors coming in at all hours of the night and the breakfast was absolutely horrible! Microwaved bacon and cold eggs. We ended up going across the street to golden corral which wasn't much better. When we checked in they told us our room was 321 and so we went up to the room and walked in and there was somebody else's belongings in the room! I am so glad the person wasn't actually in there when we walked in! So we went back down and told them the mistake and they kinda laughed it off and apologized! Just never had that happen before so I was a little concerned that that happens frequently! :/ February 26, 2014
Rated 5.0 out of 5.0 by Good Stay Close to everything we needed to do, Loved the free washer and dryer. everthing was great. February 23, 2014
Rated 5.0 out of 5.0 by Great service and very comfortable stay Every time I am in Dallas for business, this location has earned my business. Great customer service and always have a comfortable stay. February 14, 2014
Rated 5.0 out of 5.0 by Good value I stayed here JAN, 2013. The location is perfect and has free parking. Plenty of restaurants at the back of the hotel. good breakfast. Excellent staff - . Frontdesk helpfull. Clean rooms, helpfull housekeeping. Very nice GYM and indor-pool. January 26, 2014
Rated 5.0 out of 5.0 by Great Return After having less than great service during my last stay, I was invited back by hotel management to give this property another chance. What a difference. Not only was everything in the room great, but the staff was very friendly and went out of their way to make me feel welcome. Thank you for a great stay. I will be back. January 8, 2014
Rated 4.0 out of 5.0 by Excellent Service, Rooms OK, Pool Area Lacking... This hotel looks great from the outside and the parking lot is well lit with ample spaces. The lobby is clean, open and welcoming. Checking in was a breeze and the evening clerk was awesome (even helped us find a place to eat)! Our room was a single King standard room which was pretty big for the room type. I was disappointed that I was not offered a room upgrade from this standard room, though. Being a Platinum IHG Rewards member, I would've expected an upgrade to a nicer, larger room. Our room was OK; it was clean and smelled great! It did not have a bath tub, but, instead, had a walk in shower. This would have been nice to know at booking and check-in, as we were planning on using the tub. Moreover, above our room there was constant stomping and thudding. When it continued past 2330, I had to call the front desk. Despite the clerk saying she would take care of it, the stomping continued until almost 0100. I wish the clerk had taken more action on the issue. One of the main reasons I booked this hotel was for the pool. An indoor pool and hot tub open 24/7 sounds absolutely awesome. For my pregnant wife, the pool relieves her back pain which helps her sleep better. However, the pool seemed completely unheated (or woefully under-heated); it was too cold to swim in. We both took a few steps in and got right back out. What's worse is that the water was cloudy and it seemed that the pool wasn't as clean as it could be. Additionally, there were NO towels in the pool area. Lastly, while the hot tub looked clean, there were several WORMS on the lip of the tub. These were not earthworms, but some kind of long, thin worm. I couldn't tell where they came from, but they made the entire thought of the hot tub unappealing. The breakfast was great! It was well stocked and delicious... pretty much a standard Holiday Inn Express breakfast. Not much can go wrong here and it met/exceed all my expectations. Overall, this hotel is a great property in a great location. The rooms are clean and the staff is friendly and helpful. However, the pool was disappointing: cold, dirty and lacking towels. If this is addressed and more attention is given to IHG Reward Club elites (ie: room upgrades), this would be an amazing property. Next time we're in Dallas we may give this hotel another shot, maybe the pool issues will be fixed by then! However, with so many other IHG hotel choices in the metroplex, coming back to this hotel with its disappointing pool facility would be a gamble. December 30, 2013
Rated 3.0 out of 5.0 by Room Cleaning I have stayed in several HIE in the Dallas Fort Worth area on business trips. Noting this location received some rave online reviews at the IHG website, I stayed earlier this month and was very pleased with the location, the room, and the overall experience. I rebooked last week for two nights while in the Dallas area for a conference. The first night was fine after arriving late from a long day of meetings. On the second night, however, I arrived in the evening to find my room had received no room service whatsoever. This has never happenen in my 25 plus years of business travel. I called downstairs and was asked if I had placed a do not disturb sign on the door. I responded that I had not. The front desk attendant offered me clean towels, which I said was not necessary. He indicated he would report the error to the manager. The next morning when I checked out, the front desk clear asked if everything was okay and I went through the scenario again. I received a brief apology. I still have not heard back from the manager. I think I would have felt better if she knew of the issue and at least offered some type of discount or additional rewards points, but nothing. I left the property very disappointed. December 23, 2013
Rated 1.0 out of 5.0 by Staff and rooms Staff not helpful and room left dirty for two days. Moved to new room and it was not cleaned and available until after 7:00 pm. Overall bad. Would never stay here again. If this was my first holiday inn experience it would have been my last. I stay in holiday inn all over the country around 100 nights a year since the late 90s and this was one of the worst trips ever. December 17, 2013
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