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Rated 4.5 out of 5 by 80 reviewers.
Rated 2.0 out of 5.0 by Under construction? Loud and lengthy When I checked in I was not greeted as an IHg member, was not offered the points or water. Later I called the desk to ask about the loud noise on the floor above thinking it was construction. But I was put on hold for a long time, finally I hung up and went to the desk. The noise continued. Bring a very nice set of earplugs! July 28, 2014
Rated 4.0 out of 5.0 by Comfortable bed The bed was wonderful...I rested very well. I noticed the bathroom did not have a vent/fan which would be a good idea. July 22, 2014
Rated 5.0 out of 5.0 by Great location and Great Service This hotel was so conveniently located to church conference. Was able to get from I-30 to the Loop in only minutes. Also surrounded by restaurants and retail shopping to meet all our needs! The staff went over and above our expectations to ensure that we were comfortable. July 22, 2014
Rated 5.0 out of 5.0 Nos cambiaron de habitación. Nos dieron otra habitación mas pequeña, siendo que habíamos reservado una grande pues somos 2 adultos y 3 niños. Pero nos dieron un cuarto con una cama, un sofácama y un catre de metal. Mientras nos mandaban el catre, fuimos a la alberca, pero estaba descompuesta ese día. Regresamos y vimos televisión, ya más tarde desdoblamos el catre, pero el colchón estaba horrible. No había forma de dormir en "ese colchón". Así que quitamos el colchón. Al poco rato el niño se despertó adolorido. Así que decidimos poner las colchonetas del sofácama en el suelo con sabanas y cobijas. Si les dan un catre, verifiquen el estado del colchón en ese momento. Porque si piden otro, es lo mismo. Mejor buscar otra habitación. July 11, 2014
Rated 4.0 out of 5.0 by As best as could be under the circumstances There was a lot of confusion on my stay. This was one of the first times we have called into IHG to make a reservation, we usually do them via the web so we can see what we are booking. For this one IHG booked the incorrect room for us, and we did not realize this until check-in. At that point the room could not changed as they did not have the room we wanted available. After check - out I realized I was double billed (points and CC charge). This took two phone calls to get fixed. On the good side the breakfast was good and there are plenty of restaurant choices and a Wal Mart relatively close. Given the amount of choices of IHG hotels in the DFW area I will stay elsewhere next time. This hotel was just not a good fit for me and my family. July 10, 2014
Rated 5.0 out of 5.0 by Quiet stay We were glad our room was very quiet, even though is was the 4th of July. No noise from outside or inside. A comfortable room and bed. July 9, 2014
Rated 1.0 out of 5.0 by Bad experience...... I visited customer care for immediate attention.... July 5, 2014
Rated 2.0 out of 5.0 by House keeping As a gold member I was not pleased with our room not being cleaned two days in a row, no dry off towels when they did clean for two people. They left a letter saying they did not make beds up with personnel items on them all we had was a blanket that was previous on and they made it. Very discouraged about my stay with house keeping June 23, 2014
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