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Rated 4.5 out of 5 by 91 reviewers.
Rated 2.0 out of 5.0 by bugs Was there for five nights. On the second night I was greeted with a swarm of flying bugs in my room on two occasions before having my room changed. The attendant said it was probably because of the rain. Needles to say, I didn't rest well the remainding nights because I was constantly feeling something crawling on me. August 1, 2013
Rated 5.0 out of 5.0 by AWESOME I have been staying at this location for 11 weeks for work. The staff here are great and go out of there way to meet all you needs and answer all your questions. I would recommend this location to anyone working in this area or just passing thru. July 30, 2013
Rated 5.0 out of 5.0 by Great Weekend Away! My husband and I had a great weekend away! The young man at the front desk was the nicest "front desk" employee that we'd ever experienced. We were almost sad that everything else was so right that we didn't really need to visit or meet with him during our stay. The location was great for us also as we were close to the venues that we had planned to visit. Our only reason for a good vs. excellent for the room was that we could hear other rooms' showers, flushes and footsteps above. And the main reason we choose Holiday Inn Express is the yummy breakfast with the yummier cinnamon rolls! My husband LOVED the pancake machine! Would definitely recommend this location again and will stay there again when in Dallas. July 25, 2013
Rated 5.0 out of 5.0 by Very nice Very clean room, comfortable beds & friendly staff. July 5, 2013
Rated 5.0 out of 5.0 by Always great service and smiles Mrs cantu always greets me and recognizes me as a gold card member. Very professional staff and always a pleasure to stay. I travel for business a lot and I always stay at this location. Quiet rooms, breakfast is okay, but most important is the way the treat you. Mrs cantu is a professional at customer service and at making sure your stay is pleasant. Ps. Give her a rise June 12, 2013
Rated 5.0 out of 5.0 by Mrs Cantu excellent customer service Excellent place to stay, mrs cantu and her staff are very friendly and they will make sure you are taken care of. When in Dallas Tx . Stay here, you'll be pleased. June 11, 2013
Rated 5.0 out of 5.0 by Real nice stay This place was clean, good value, recognized as a priority club member, and easy access to downtown by freeway or side street. Good restaurants real close, Subway, IHOP, and others. May 24, 2013
Rated 5.0 out of 5.0 a jewel Surprise how great and quiet and clean this place was. Don't let the security fence around the property scare---Very nice for the money a Super Value---breakfast buffet in the AM and Beer and nuts/chips in the evening Highly recommend May 13, 2013
Rated 5.0 out of 5.0 by Same great room Reserved 2 Qn beds about 4 hours before check-in using national telephone number. Sold out by the time we arrived, but they gave us a king that was comfortable. I thought I would pay for a 2 Qn but was charged for a king, both at AAA rates. Thus, I paid about $15 more than I thought I would when I made the RSVN. Polite staff. Nice package for IHG Priority Club members, one for each of us in the room. Used fridge and microwave, well positioned. The breakfast is ample and delicious, and the primary reason we stay here. New beds and room, and clean. May 10, 2013
Rated 5.0 out of 5.0 by Nice Stay I have stayed at this particular hotel many times and I have never experienced any issues. The staff are very friendly and welcoming. I would like to see Holiday Inn change their breakfast options. I travel a lot and the breakfast is the same at every Holiday Inn that does not have a full service restaurant, perhaps some fresh cut fruit bowls or hot oatmeal or hashbrowns. April 22, 2013
Rated 5.0 out of 5.0 by Outstanding Management/Breakfast/Location Management quick to slove any problems. Manager checked on us periodically to make sure our stay was pleasant. Breakfast was excellent and the breakfast staff checked on us to make sure we had plenty. This was real great customer service....A+ all the way. This location has many resturants to chose from with shopping malls nearby. The key that made this Holiday Inn such a pleasure to stay at was the manager who really has a genuine concern for his guest......very rare these days. We are coming back to this same location again. March 23, 2013
Rated 5.0 out of 5.0 by Great Stay Week after Week I am a business professional that travels to this hotel every Monday and stays until Thursday. I have traveled a lot in my time working with different companies and have stayed in some as little as one night. But since i have an extended stay at this hotel the employees go out of their way to make me feel welcome and comfortable. Breakfast choices are well sorted and cooked and presented. Rooms are clean and comfortable and if i need something I have never hesitated to ask and received what I needed. I will be moving on to a new region in the future and will miss this hotel and the staff as i feel as though I am at home when I stay there. I highly recommend this hotel for a stay of any length of time. March 13, 2013
Rated 5.0 out of 5.0 by Southern Hospitality This hotel has wonderful southern hospitality . All of the staff were ready and willing to answer any and all questions you might have. It is close to a variety of eating establishments within walking distance. I would definitely stay here again next time I am in the area. March 3, 2013
Rated 4.0 out of 5.0 by Pleased I was very pleased when staying here. Me and my girlfriends decided to have our annual girls weekend, get away trip. We decided to stay at this property because it was closer to where we would traveling to. We were very surprised to have a varity of choices of places to eat and it was rigt across the street from a walmart. The room was very neat and clean and the staff was very friendly. The only reason why I did not give an overall excellent was due to some of the outlets not working properly. I was unable to plug my cords to or they were too loose use. There were also some visible wear and tear in the room. They also did not provide payper view movies. OVerall we were all pleased and would recommend this property and would stay here again. March 3, 2013
Rated 4.0 out of 5.0 by This time it was just ok As a priority club member you get used to the greetings and being treated to goodies. Not so at this location. The young lady working barely made eye contact, acted like we were just the average person off of the street and didnt even recognize the priority club membership. Even with the row of bags already filled against the wall - nothing. She acted distracted and like she was very busy but there was no one else in the lobby. Plus there was something in one of the meeting rooms that was so loud we could hear it from the lobby and it was loud. Would probably stay there one more time to see if it improves because it is near where I need to be. Then if it does not improve I will stay at a different location. February 11, 2013
Rated 4.0 out of 5.0 by comfortable bed and nice facility My only complaint was the fact that every Holiday Inn Express I've stayed in around the world has always had hot fresh coffee in the breakfast area 24 hrs a day. I went to this area in this facility several times over several days, at various times of day and evening, and found the 4-6 coffee pots either completely empty or with very little and very cold coffee! This was a major disappointment for those of us who travel on business a lot and quite often work late. February 1, 2013
Rated 5.0 out of 5.0 by Very Nice We stay with holiday inn all year and this one is one of the very best. A great team and the rooms are nice and the TV channels are great and also the lighting is great too. Well be looking forward to staying with you'll again. January 30, 2013
Rated 5.0 out of 5.0 by Welcoming and very Comfortable! I was very pleased with the their service, hospitality, comfort and technical upgrades they provided me and my mother for our three day visit to the Dallas area. I was able to conduct business from my room with your WiFi . My mother was able to watch her t.v. shows thank you for having premium channels. Your location was 10 min. from the hospital and was surrounded perfectly with a vast variety of food restaurants. One could never get bored by being forced to eat the same thing over and over!! I would love to return to this Hotel under any circumstance, just hope it will be under happier ones next time!! January 16, 2013
Rated 5.0 out of 5.0 by Wonderful I was there for the Cowboys vs. Saints game; WHO DAT NATION. The hotel is located in the perfect location to get to everything. The clerk (a young man) was exceptionally nice & very professional. Staying at Holiday Inn Express Dallas West made me feel like a millionaire. The beds were soft & comfortable. There were 3 pillow types on each bed. The atmosphere was pleasant; no rif-raf hanging around, no kids running around. I felt safe. The breakfast was good too. Lots of things to chose from. Will definately stay here again if in the area. January 3, 2013
Rated 5.0 out of 5.0 by Clean and Comfortable Room Everything was great about this hotel. Friendly staff, clean room, comfortable bed, near by restaurants and stores, great location for the Dallas Cowboys Game. December 8, 2012
Rated 5.0 out of 5.0 by Good bang for your buck This hotel is located less than 10 minutes from downtown Dallas and from Arlington. It was clean and quiet and close to many restaurants. The rooms were clean and the staff helpful. November 3, 2012
Rated 5.0 out of 5.0 by Service WOW! Wonderful staff! all very conforting and gave my group and I out of the ordinary service! Totally would recomment! October 29, 2012
Rated 5.0 out of 5.0 by Great Experience Holiday Inn Express, Dallas West, on Communication Dr. in Dallas Texas is the best Holiday Inn Express I have stayed at during my travels. I stay at Holiday Inn Express all over and the one on Communication Dr. Dallas Texas is the best of all of them. They greet me my name when I check in and do everything to make me feel at home while I am away from home. The rooms have always been clean and are comfortable. The breakfast area is clean and the food is hot and ready on time. Check out is fast and hassle free. I always stay at this Holiday Inn Express, Dallas West when I am in Dallas Texas. I have recommended it to my friends and co-works and all that have stayed there have had the same service and pleasant experience as I have every time I stay. Sincerely L.S. October 22, 2012
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