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Rated 4.4 out of 5 by 120 reviewers.
Rated 5.0 out of 5.0 by Great Return After having less than great service during my last stay, I was invited back by hotel management to give this property another chance. What a difference. Not only was everything in the room great, but the staff was very friendly and went out of their way to make me feel welcome. Thank you for a great stay. I will be back. January 8, 2014
Rated 4.0 out of 5.0 by Excellent Service, Rooms OK, Pool Area Lacking... This hotel looks great from the outside and the parking lot is well lit with ample spaces. The lobby is clean, open and welcoming. Checking in was a breeze and the evening clerk was awesome (even helped us find a place to eat)! Our room was a single King standard room which was pretty big for the room type. I was disappointed that I was not offered a room upgrade from this standard room, though. Being a Platinum IHG Rewards member, I would've expected an upgrade to a nicer, larger room. Our room was OK; it was clean and smelled great! It did not have a bath tub, but, instead, had a walk in shower. This would have been nice to know at booking and check-in, as we were planning on using the tub. Moreover, above our room there was constant stomping and thudding. When it continued past 2330, I had to call the front desk. Despite the clerk saying she would take care of it, the stomping continued until almost 0100. I wish the clerk had taken more action on the issue. One of the main reasons I booked this hotel was for the pool. An indoor pool and hot tub open 24/7 sounds absolutely awesome. For my pregnant wife, the pool relieves her back pain which helps her sleep better. However, the pool seemed completely unheated (or woefully under-heated); it was too cold to swim in. We both took a few steps in and got right back out. What's worse is that the water was cloudy and it seemed that the pool wasn't as clean as it could be. Additionally, there were NO towels in the pool area. Lastly, while the hot tub looked clean, there were several WORMS on the lip of the tub. These were not earthworms, but some kind of long, thin worm. I couldn't tell where they came from, but they made the entire thought of the hot tub unappealing. The breakfast was great! It was well stocked and delicious... pretty much a standard Holiday Inn Express breakfast. Not much can go wrong here and it met/exceed all my expectations. Overall, this hotel is a great property in a great location. The rooms are clean and the staff is friendly and helpful. However, the pool was disappointing: cold, dirty and lacking towels. If this is addressed and more attention is given to IHG Reward Club elites (ie: room upgrades), this would be an amazing property. Next time we're in Dallas we may give this hotel another shot, maybe the pool issues will be fixed by then! However, with so many other IHG hotel choices in the metroplex, coming back to this hotel with its disappointing pool facility would be a gamble. December 30, 2013
Rated 3.0 out of 5.0 by Room Cleaning I have stayed in several HIE in the Dallas Fort Worth area on business trips. Noting this location received some rave online reviews at the IHG website, I stayed earlier this month and was very pleased with the location, the room, and the overall experience. I rebooked last week for two nights while in the Dallas area for a conference. The first night was fine after arriving late from a long day of meetings. On the second night, however, I arrived in the evening to find my room had received no room service whatsoever. This has never happenen in my 25 plus years of business travel. I called downstairs and was asked if I had placed a do not disturb sign on the door. I responded that I had not. The front desk attendant offered me clean towels, which I said was not necessary. He indicated he would report the error to the manager. The next morning when I checked out, the front desk clear asked if everything was okay and I went through the scenario again. I received a brief apology. I still have not heard back from the manager. I think I would have felt better if she knew of the issue and at least offered some type of discount or additional rewards points, but nothing. I left the property very disappointed. December 23, 2013
Rated 1.0 out of 5.0 by Staff and rooms Staff not helpful and room left dirty for two days. Moved to new room and it was not cleaned and available until after 7:00 pm. Overall bad. Would never stay here again. If this was my first holiday inn experience it would have been my last. I stay in holiday inn all over the country around 100 nights a year since the late 90s and this was one of the worst trips ever. December 17, 2013
Rated 5.0 out of 5.0 by It's a great place to stay The rooms are always clean and the staff is always helpful and cheerful. There are plenty of restaurants near by and near the the highway to access downtown or the Arlington, home of Six Flags, Cowboys or the Rangers. December 5, 2013
Rated 5.0 out of 5.0 by Great service and very clean This was our first visit to this hotel, but we will definitely be back. The manager on duty was very friendly and the room was very clean and comfortable. It is a convenient location for us when we have to travel to see family in Dallas. Thank you for a wonderful stay. December 5, 2013
Rated 5.0 out of 5.0 by Best Hotel I've Stayed At In A Long While Hmm what can I say. I've been to other Holiday Inn's but I must say this location was truly the best.The staff are good not excelent yet but good at what they do. They followed my special request that I asked for while ordering the room very well. They happily handed over more shampoo and condinitoner when I asked for more. One thing I didn't like was the "hottub". Yes the hot tub was warm but the iner appeareance of it was not pretty. Beds were comfortable and the color scheme through out the hotel is lovely. How to work the tv confused me at first but then I read how to use it November 12, 2013
Rated 4.0 out of 5.0 by Good Hotel Good location and clean installations. The only bad thing was the poor breakfast. November 11, 2013
Rated 5.0 out of 5.0 by Wonderful staff and great breakfast selection Our family really enjoyed our 2-night stay at this location. The room was spacious and the beds were comfortable. There was a wonderful selection at breakfast. The staff was very courteous throughout our stay. We couldn't have asked for anything better! November 5, 2013
Rated 5.0 out of 5.0 by Great service The service received was excellent, the evening manager was very, very helpful. I will recommend this hotel every chance I get. Please thank everybody for had work. November 5, 2013
Rated 4.0 out of 5.0 by awesome front desk clerk clean room, comfortable bed, ample choice of restaurants within walking distance, walmart supercenter very close. super friendly male front desk clerk, didn't catch his name, but he was very polite, greeted us as soon as we walked in, seemed to enjoy his job. the only thing that was disappointing was the swimming pool, the water was too cold, and my two children were looking forward to the swimming November 4, 2013
Rated 4.0 out of 5.0 by Business Stay Overall stay was good, staff responded quickly to request for replacement light bulb. Room was clean and spacious. November 2, 2013
Rated 5.0 out of 5.0 by Overnight stay close to AT&T Stadium I was pleasantly surprised to find rooms this close to the Stadium at a decent price and to find a hotel that was new, clean and comfortable. We will definitely return and stay here again. October 17, 2013
Rated 2.0 out of 5.0 by disapointment with staff We stayed only two nights. The first day I was ill. Stopped by the hotel before we went to an activity to make sure we had a room when we arrived later. Not a problem. We got there at 2:45 and our room was not ready. By three fifteen we went to the desk and we told. Oh your room is ready. We were forgotten. The next morning we went out to leave time to clean our room because all I wanted to do is sleep. but by noon no one cleaned our room. We called the front desk and were told that the head of housekeep would get right on it. So we took books and went to the lobby for 1 1/2 hours. Back at the room by 1:30 and nothing had changed. I called the lobby and was told many guests were NOT checking out that day, so only the rooms that guests did check out of were being done first...the others would get done as they could. I was angry and asked for at least clean towels and removing the trash. The woman that came to the door did not speak English and just gave us towels and ran. My husband gave her the trash can and tried to ask for coffee, but she did not understand. The next morning they were at our door early wanting to know if we would be leaving soon??? We were not happy with our treatrment October 17, 2013
Rated 5.0 out of 5.0 by Great staff & great hotel! The service desk personnel went above and beyond in providing a great experience at a great hotel! October 16, 2013
Rated 5.0 out of 5.0 by Another Great Stay This hotel is great. The staff was wonderful and very helpful, the location was perfect for our visit. Overall - a very clean and welcoming place. October 15, 2013
Rated 5.0 out of 5.0 by Awesome Stay My husband and I were in Dallas to visit our son who is stationed at Sheppard AFB. Our stay at this hotel was great. The hotel is put together wonderfully from the friendly staff, to the rooms and breakfast and yes even the price. Hospitality from the hotel makes or breaks a person's stay and I would like to commend the friendliness and helpfulness of this staff. Great Job! I would recommend this hotel to anyone. October 15, 2013
Rated 5.0 out of 5.0 by PERFECT FOR 35th Celebration Excellent experience from start to finish. Reception desk check-in was as we would expect as platinum members. Fresh fruit and lemonade were a pleasant surprise and held us over until fantastic dinner in old town Fort Worth. Convenient location with plenty of parking and plenty of options for shopping, coffee or fast food close by. Parking never an issue. Room had several places for suitcases and never ran out of hangers. Actually felt like a clean room and citrus fragrant body wash and shampoo added to relaxing atmosphere. Fitness center had the latest technology in the variety of equipment. It was nice to see my own choice of TV right on my monitor. Only recommendation was to add disinfectant spray or wipes found in most fitness centers. October 11, 2013
Rated 5.0 out of 5.0 by Overall very satisfied! After booking a room at another hotel first, then reading the reviews, I quickly cancelled my reservation and hopped on down the road to this hotel. And I'm so glad I did! Darryl was very nice and had great customer service skills. However, the next morning after my stay you could hear people talking clear as day in the room next door, as well as doors slamming. I know that's a typical experience for everyone, but it would have been nice to sleep in a little after a late night. :) October 1, 2013
Rated 5.0 out of 5.0 by more than i expected very clean and comfortable room .the staff was great . food was great . would highly recommend to stay here . September 24, 2013
Rated 5.0 out of 5.0 by Excellent service as always. The staff of this hotel are always friendly and go out of their way to may you feel welcome and comfortable, September 21, 2013
Rated 5.0 out of 5.0 by Very Good Stay My only low mark for this hotel is the breakfast bar. There is not a lot of variety and can be improved upon by adding items such as hash browns, oatmeal, and fresh fruit. Other than breakfast, this hotel is excellent with friendly staff. Will definitely stay here next time I am in the area. September 3, 2013
Rated 5.0 out of 5.0 by Excellent Place To Stay We were welcomed and everyone was very nice and helpful during our stay. Would recommend this place to everyone, will stay there if need in the future. Thanks for an enjoyable stay!!! September 2, 2013
Rated 5.0 out of 5.0 by Great Service, Comfortable Bed, and feliable amenities Was greeted promptly by reception upon checking. They were extremely friendly and polite. Room was up to standards and bed was very comfy. The part I liked most about this facility was the 24hr amenities such as the pool, hot tub, business center, and fitness room. I was actually able to enjoy these on this trip as they usually close early at other locations. Breakfast food could be improved upon. It did not taste very good like other Holiday Inns I have stayed at. Overall great hotel and would definitely recommend and stay here again. August 27, 2013
Rated 5.0 out of 5.0 by Nice and Spacious Rooms I was really impressed with how big the room was and how nicely decorated/maintained it was. August 15, 2013
Rated 5.0 out of 5.0 by Very pleased with our stay. My family and I stayed for three days. We were pleased with the service and comfort. Wonderful stay. Thanks. August 11, 2013
Rated 5.0 out of 5.0 by Excellent service and value. Staff was pleasant and courteous. Clean rooms and hall way. August 7, 2013
Rated 5.0 out of 5.0 by Great Place to stay, very comfortable and feel like home Price was fair. room had everything we need. The host was very helpful I would recommend this to everyone as a matter a fact I did while I was in town recommend to the other families that we travel with. August 5, 2013
Rated 5.0 out of 5.0 by Fantastic hotel, both for service and comfort This is a wonderful HI property. Bone I would highly recommend to everyone. August 5, 2013
Rated 2.0 out of 5.0 by bugs Was there for five nights. On the second night I was greeted with a swarm of flying bugs in my room on two occasions before having my room changed. The attendant said it was probably because of the rain. Needles to say, I didn't rest well the remainding nights because I was constantly feeling something crawling on me. August 1, 2013
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