Rated 4.4 out of 5 by 99
Rated 2.0 out of 5.0 by Platinum Mil Not what I would expect from a Holiday Inn Express
To many problems to explain about this place. Did not meet my expectation as a Holiday Inn Express. Problems during my stay
1. running toilet all night, told front desk never fixed
2. knob to pull up for shower stuck and very hard to pull up
3. door jams when trying to get out in the morning
4. phone near bed had broken cable for handle
5. they did not have a second spoon for the scrambled eggs at breakfast.
The front desk was informed of most of these issues and they were understanding. The problem is that they did nothing to resolve the problems. Are these rooms not checked before a Platinum Elite member checks in? Sorry but would not recommend this location until they correct all their problems.
September 19, 2014
Rated 2.0 out of 5.0 by Negilum Horrible Staff
We are IHG Platinum Members and have been for several years. We will drive out of the way just to stay at an IHG property. We never stay at any other brand if at all possible. We do not recommend this property. The evening staff was nice and pleasent and very helpfull. The morning staff were exceptionally rude. We were told we had a late checkout for 1pm. Housekeeping started knocking on our door at 8:30am. We told them we had a late checkout and they would return every 30 min and ask us again when we were going to leave and why we werent leaving yet. After 4 times of them coming to our room, I went to the front desk to compaliain. While I was at the front desk waiting to talk to the front desk personal, the houskeepers went to our room again and were yelling back and forth across the radios about the "Guest that wont leave". Housekeeping would stand outside our door and complain about us enough that we could hear inside the room.
September 12, 2014
Rated 5.0 out of 5.0 by wellrested traveller A hotel you should not overlook!
I have stayed in at least 6 IHG hotels in the Dallas/Plano area in the last two years, and this is the best so far! It is modern and up to date in appearance and appeal. The beds were very comfortable and décor of the rooms and halls was refreshing. Stayed on the 4th floor so no noise problems. Breakfast items were fresh and dining area very clean. Thanks for such a wonderful stay!
September 11, 2014