Rated 3.8 out of 5 by 53
Rated 5.0 out of 5.0 by 3LittleMonkeys Great Family Hotel
We stayed here over the Thanksgiving Holiday with our 3 young kids...9,7 and 2. Everyone was very friendly. The room and common areas were very clean. The pool was clean and well maintained as far as I could tell. Breakfast in the morning was kept hot and well stocked. The only thing that could have made it better would have been a 2 year old who actually slept. Other than that, it was an enjoyable stay.
December 5, 2013
Rated 4.0 out of 5.0 by beachcrazy Great value, will return
This is our second stay at this hotel, over a holiday and will stay again next year. Our room was ready early and the front desk clerk was extremely pleasant and got us checked in quickly so we could change clothes.
Since several of my relative stay at this hotel, we all meet for breakfast. It is not fancy but has just about everything you could ask for...cereal, eggs sausage, bagels, toast, danish, pancakes fruit, juice, coffee. Large area and kept clean.
The room was clean, updated and comfortable.Our only reason for rating the room comfort a 3 is that the room temperature was difficult to control. It was very warm or very cool. Nothing in between. If we had stayed another night we would have asked for someone to look at it. In all fairness, the management did not have an opportunity to address this issue.
Recognition for IHG rewards Club Members is ONE bottle of water... not really much recognition.
December 3, 2013
Rated 5.0 out of 5.0 by chrislit clean comfortable beds
I was very much pleased with our stay there at Holiday Inn,Dallas East, we were in Dallas for 5 days while my daughter had surgery; We were greeted every time we came in; there were 2 employees that we just took to & liked very much, I loved the way Rashanda talked and intervened with my grandson that has autism, she was great with not only his needs but all our needs. Another employee Maurice I believe was also very considerate to our needs, I was up between the hours of 4 & 5 a.m. and he always made me fresh coffee and made sure that I had what I needed; If we ever visit Dallas again, that's the place we would choose to stay, I just hope these 2 employees will still be employed there. And our room was also cleaned and restocked every day when we got back from the hospital.
December 3, 2013
Rated 1.0 out of 5.0 by jnjeff CHARGED $60 for a 10 year olds nose bleed
I read about the hiexpress online before going but thought surely it was just a bad experience for a few... I was wrong. Our room had a 2 inch gap at bottom of door allowing me to see everyone passing by in the hallway. There was also a gap near the door jamb which I had to cover up with 2 of the blankets off the beds to feel any sense of privacy. When the air conditioner was turned on, the room was filled with what can only be described as a dead fish smell. It was overwhelming. Also, in the middle of the night the fire alarm went off. This is not the worst of it... my son had a nosebleed overnight and they charged us a $60 fee for new sheets and pillowcases! Unreal!!! I will NEVER stay there again....NEVER!!! I was infuriated and contacted IHG corporate, I spoke to a super friendly and apologetic woman who promptly refunded our money.
November 25, 2013
Rated 5.0 out of 5.0 by Wheatenlover Excellent
We fwere first greeted by Gabriel who was at the front desk. He checked us in and reviewed all the amenities and services at the hotel. We asked if room service could make up the pull out couch and when we returned to the hotel it was neatly made up. The room was comfortable and clean. Although it does face the highway our room was quiet and we got a good night sleep. It was convenient to our friend's house and allowed us to spend a lot of time with her. The breakfast bar was also a big plus.
November 21, 2013
Rated 3.0 out of 5.0 by LDunc Not quite accommodating
Our group came in after a long day of work with some dinner. We sat down in the breakfast area to eat our meal, and the staff asked if we were even guests at the hotel. They told us we could not sit down in this area to eat (they thought we would leave a mess). I have stayed at several Holiday Inn Express hotels in the past, and have never been told we could not eat in these areas. They addressed it in a very inhospitable manner to boot. Our group was not looking for a place to be rowdy or cause a disturbance, we simply wanted some tables to sit at while we ate. We as a group pride ourselves on leaving good impressions where ever we travel. On this certain occasion I felt like this could have been an exception to a rule that I had never heard of before.
November 19, 2013
Rated 5.0 out of 5.0 by tweetybrit Beautiful and Friendly!!!!!
I booked the hotel online because of the pictures and the reviews I was hoping that what was shown was what I woild find when we we got there and sure enough it was even better! Thank you to all the friendly staff for making it a great birthday present foe my girl friend! The room was so clean it seemed like we were the only ones who had ever been there. I would definitely recommend this hotel to everyone!
November 9, 2013
Rated 5.0 out of 5.0 by macha1962 recommend
This was my second stay at the Dallas E Fair Park. I give them 5 stars. The room was clean, bed was comfortable and bathroom was clean. I did not eat the complimentary breakfast as I am not a breakfast eater. The staff was friendly and helpful.
November 7, 2013