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Rated 4.0 out of 5 by 99 reviewers.
Rated 2.0 out of 5.0 by Not a happy platinum member I recently stayed at this Dallas Holiday Inn and was very disappointed in my stay. I worked with James in sales to secure a meeting room and a few rooms for a business event for a week. Upon my employees arriving, there rooms were not ready for them even though I sent and verified they received the credit card authorization form well in advance. My guys had to use thei own credit cards to rent the room when that should not of occurred. The following day when they went in to start work, the meeting room was not set up and locked causing them to be late to start since they had to set up the room. Malissa, the manager at the time was great! She quickly worked to make things right for my team. Upon my arrival to the hotel, I met with James to discuss the issues and he pretty much blew me off as if nothing happened. Never did he apologize for dropping the ball, he only said he was sick that week as if that made things magically better. The amount of money I spend with IHG and time put in to booking this stay, they should of done a better job at managing this. Things happen but it's how we resolve that makes the difference. The last piece was a roach in my bathroom that was walking up and down the toilet. If your looking for a hotel in the Dallas area, there are others to book and stay in. I should know, I've stayed in several in DFW and this was the worst experience to date. Don't take my word, find out for yourself. August 16, 2014
Rated 5.0 out of 5.0 by Great service and acomodations. It was a great price and a great time at the Hotel. Good distance from downtown Dallas and also to the place where my meetings were held. August 14, 2014
Rated 5.0 out of 5.0 by Great Stay This hotel is clean, nice friendly staff and a huge breakfast selection. Rooms are nice, comfortable and clean. The only improvement would be the fitness center. I would add more machines and a bigger area. Thanks, August 14, 2014
Rated 4.0 out of 5.0 by condition of furniture The couch in the room was dirty and my grandson slept on the pullout which was so bad. I suggest that you replace this. August 7, 2014
Rated 5.0 out of 5.0 by Good motel The motel was clean and nice looking. The staft was friendly and very helpful, they seemed to really care about the people staying there. August 4, 2014
Rated 5.0 out of 5.0 by Beautiful Hotel This location is beautiful. The staff was nice, courteous, professional and accomodating. The room was clean, nicely decorated and very comfortable. August 1, 2014
Rated 5.0 out of 5.0 by Great Stay I stayed at two different hotel brands on this trip and the facilities/overall quality of the experience was hands down better here. I would recommend to anyone looking to relax after a long day at the office. July 31, 2014
Rated 5.0 out of 5.0 by Great Stay Staff were exceptionally friendly and accommodating and greeted me by name! I booked 4 suites, then had to add an additional suite at the last minute. Staff made sure that all of our suites were adjacent to each other, which made it easy for family members to mix and mingle. We would definitely stay again. July 31, 2014
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