Rated 4.2 out of 5 by 205
Rated 5.0 out of 5.0 by mbh57 Exemplary customer service
Every staff member with whom we came in contact was polite, friendly, enthusiastic and respectful. The male breakfast attendant on Sat. 5/16 was a true example of exemplary customer service. He was extremely friendly and attentive to all customers. There was a plethora of breakfast options from which to choose.
The room was spotless. The beds were comfortable, as were the pillows. That is not always the case. We could not hear any noise outside of our room, on the third floor.
My only criticism would be, and I am nitpicking here, that a better quality of toilet paper might be nice. It was institutional. I'm thinking Charmin might be a better option. :)
Overall, we had a relaxed and comfortable stay. We had to cancel the planned second night stay and that was accomplished with ease and understanding.
I would not hesitate to return here or to refer it to others.
May 19, 2015
Rated 5.0 out of 5.0 by bigsis65 great stay
My stay at the Holiday Inn Express was awesome. The atmosphere was very pleasant. I was there for a conference and the hotel meet all my expectations. The staff was friendly and professional. The room was clean and comfortable
May 19, 2015
Rated 4.0 out of 5.0 by Itsnotme Attentive staff with great atmosphere
Although I had encountered an issue with my room key card no longer working 10 minutes prior to the normal check out time of Noon, and 40 minutes before my requested late check out time of 12:30 P.M., the staff were very helpful with getting the problem resolved.
I have stayed at this particular hotel twice given it's great atmosphere and excellent rooms, and this is the first issue I've ever encountered. I am glad the staff was so willing and able to rectify the issue immediately.
May 18, 2015
Rated 4.0 out of 5.0 by 10buck2 Great place
Nice beds, clean rooms. Spacious bathroom. Liked the breakfast and coffee!!
May 14, 2015
Rated 4.0 out of 5.0 by Bridgergal Comfortable stay
Comfortable room, nice updates, clean rooms. Only disappointment was that the pool was too cold to swim in.
May 13, 2015
Rated 1.0 out of 5.0 by nothappy5-9-15 Not what we had reserved
I was disappointed that we did not receive the suite that we had reserved and only noticed this after we entered the room. The difference is being refunded, but the point is that no one mentioned this either before our arrival or even during check-in. The experience was not what I was expecting from a Holiday Inn Express!
May 13, 2015
Rated 5.0 out of 5.0 by Bobby2615 Comfortable stay
The staff were efficient and friendly. Would have like to see more fruit at the breakfast buffet, and the pool was way too cold for comfortable swimming. Otherwise, we had a very nice stay.
May 11, 2015
Rated 4.0 out of 5.0 by Doctor DR Great service, clean facility, good value
Staff was attentive and professional
Room was clean and comfortable
May 10, 2015