Rated 4.1 out of 5 by 67
Rated 4.0 out of 5.0 by LongDrive As expected
My visit was pretty much what I have come to expect from HI Express. A comfortable, clean room, good customer service and a reasonable breakfast for a relatively good price.
July 15, 2014
Rated 2.0 out of 5.0 by kjlje df Not the best
Perhaps we caught them on a bad day, but we waited over 5 minutes for someone to show up at the front desk to check us in. I called the main line hoping someone would answer. There was also construction going on and construction workers roaming the hallways way too late and into the early morning hours. Beyond that, a typical Holiday Inn Express.
July 15, 2014
Rated 3.0 out of 5.0 by joelam78 Below Standards
I stay at this hotel chain everywhere I go. This particular hotel is OK. Not Good, not Bad, just OK. This past visit I arrived late, around midnight, had been traveling all day, and just wanted to get to sleep. The room I was given had a leak over the toilet, not a drip, a steady running leak that dripped right on the toilet. The staff was aware of the leak, but still gave me the room. I was given another room after going back down stairs and informing them. I was informed by the desk that they had "all kinds of problems" and she gave me another room. Not a huge deal, but everytime I stay here I seem to have some issue, and, not being funny, the water stinks. I dont know why, but I have stopped here many times over the past year, and the water stinks. I bring a bottle of water to brush my teeth with, and avoid at all costs the shower. Why stay here at all you ask??? The next Holiday Inn is an hour in either direction and sometimes I get stuck here when its time to stop. I really try not too, the rest is explainable, but the water thing is just weird.
July 10, 2014
Rated 5.0 out of 5.0 by Lost Creek Cavaliers great experience
Everything was good, clean comfortable room. We have stayed here several times and are always very happy with the staff and the condition of the hotel. We will certainly stay here next time we come down for First Monday!
July 9, 2014
Rated 4.0 out of 5.0 by Timliz Overall, good experience.
We have stayed in this particular hotel a few times and have always found it to be extremely clean and comfortable. The front desk staff is always very helpful.
On this particular visit, the room directly above us was extremely noisy. Sounded like people were jumping off the bed onto the floor and this went on for hours. I have never complained about this type of issue before, but this went on and on and on.
I talked to the person at the front desk and they immediately addressed it.
I will definitely stay there again, as this difficulty had nothing to do with the staff or facilities.
July 7, 2014
Rated 4.0 out of 5.0 by ROCKY TOO My choice
I spend as many as 200 nights a year in motels, 90% of those nights are in a Holiday Inn. There are times my motel of choice is full, sometimes there is not a Holiday Inn nearby, sometimes we are with a group and someone else picks the motel.
The Holiday Inn Express is not perfect but are very good. The curb appeal is good, the room are clean...but most of all the staff is friendly and willing to help with recommending a restaurants, local sites, etc.
The breakfast is a good start on my day.
I have owned motels in the past and I know how hard it is to maintain a well trained and motivated staff.
The management staff is very well trained...I am 70 yrs old and enjoy seeing the young managers doing such a great job.
June 27, 2014
Rated 4.0 out of 5.0 by Bob from AZ Generaly a Good Experience but the beds are poor.
Service from staff was very good. Very responsive to a couple of requests. The room was clean and there were no problems with the room, bathroom...etc.
The issue was the bed...it was very uncomfortable. I found it to be extremely hard/firm and the result was a poor nights sleep.
June 24, 2014
Rated 4.0 out of 5.0 by TSR0610 Friendly service
Easy to find, comfortable environment, clean property, very friendly staff.
June 10, 2014
Rated 5.0 out of 5.0 by boomertx1960 Clean and quite
HIE are great places to stay, clean, quite, and always a great value
June 10, 2014
Rated 3.0 out of 5.0 by txpressgirl Needs some work
The staff was very nice, but the cleanliness was lacking. The first room I was assigned had not been cleaned at all - dirty towels, bed not made, etc. The desk clerk was very nice and changed the room to another upgraded room. It had been cleaned, but the bathroom floor was still dirty and the room was somewhat dusty. Other than that, it was a decent room. The breakfast was good and it was a pleasant surprise to find gluten free options.
June 9, 2014
Rated 5.0 out of 5.0 by LK22 Great Customer Service
The hotel staff was so polite. When checking, I felt very welcome and taken care of. She made sure that all of my needs were met. : )
June 5, 2014
Rated 5.0 out of 5.0 by Papa 626 Great place!
All the hotels in Canton were full. This was our "plan B." But it worked out to be fine. The drive to Canton was not that bad, the outlet mall was right next door, we would stay here again.
June 2, 2014
Rated 5.0 out of 5.0 by Ecki Da hat alles gepasst
Wir kamen spät an und wurden erwartet. Absolut herzlicher
Empfang, riesiges Zimmer, auffallend sauber mit hervorragenden
Betten. Frühstück war amerikanisch mit Plastik-Rührei und
diverser Auswahl, eben Geschmackssache.
Hotel liegt verkehrsgünstig zur Interstate und zum Outlet.
Wir würden jederzeit wieder hier absteigen.
May 31, 2014
Rated 5.0 out of 5.0 by Dana411 Great sleeping experience
Fun time but you need a restaurant on site. This location is great.
May 18, 2014
Rated 5.0 out of 5.0 by Brandi on Business Below Average Breakfast
Breakfast choices were below expectations everything else was great!
May 7, 2014
Rated 5.0 out of 5.0 by LadyHawke55 Home away from home but better!
I stayed here 2 weeks in this wonderful place Virgina makes sure you get plenty of breakfast.Brittney always has a smile and a kind word.Had a problem getting hot tub to work, but that was fixed fast!
I get a wonderful rest and being I work nights that can be a challenge with housekeeping,Marianna was up stairs for most of the week only one day the maintance cleaned he slammed the door and beat on the door next to me,I let Brittney know he needs a little retraining ! Other wise love the place has great workout room and a pool warm enough to swim in! I'll be back! And to treat you you get warm cookies and lemonade! On the morning I was to check out I overslept I called downstairs and apologized the wonderful GM just laughed and said no problem he'd contact housekeeping Love you Guys!
March 31, 2014
Rated 1.0 out of 5.0 by Jms8800 No care for customers
My wife got stranded in the recent ice storm in Terrell, so I booked her a room. After being there for about an hour the heater quit working. She called the front desk to ask to switch to another room, but they were booked up. The gentleman at the front desk told her to turn the heat up and it should fix it. After coming back from the Applebee's across the street the room had reached 64*. She went down to the front desk where she was told, very rudely, that there was nothing he could do. When she asked for additional blankets to make it through the night he rolled his eyes, groaned, and went into the back. He came back to give her a thin blanket and a fitted sheet and gave her an uncomfortable look and asked in a rude tone if there was anything else he could do. I understand the heater breaking and being out of rooms was out of the hotel's control, but they could have at least tried to make it a comfortable night for my wife.
March 7, 2014
Rated 5.0 out of 5.0 by goldmatters? The Most Beautiful Hotel and Friendly Staff
I travel eleven months out of the year and stay in Hotels all around the US. This is the most beautiful hotel I have ever stayed in. My room was amazing and the staff was so friendly. I want to especially mention two staff members, Zach and Virginia. Zach worked at the front desk and was extremely helpful and knowledgeable regarding the rewards points program. Virginia who worked at the Breakfast Counter was such a sweetheart. The weather was bad that morning and I told her we had to drive our tractor trailer in it. She showed so much compassion and sincerity. The world/ or Holiday Inn needs more people like Zach & Virgina. Thank you for the wonderful experience!
February 17, 2014
Rated 5.0 out of 5.0 by Clm60 Cathy
Best Holiday Inn Express Ever!!!! The young man at the desk was awesome. The wifi is fast. The rooms are clean and comfortable. I only wish at all Holiday Inn Expresses that breakfast was offered earlier.
February 4, 2014
Rated 5.0 out of 5.0 by hleatherwood WE LOVE HOLIDAY INN EXPRESS IN TERRELL
We have stayed here several times! Very clean, nice staff, the pool and hot tub are always very clean. Our kids like to have sleepovers for their birthdays here so we always get the suite which has always been nice. the Free breakfast is nice also. no complaints here. and very close to home!
January 10, 2014
Rated 5.0 out of 5.0 by hleatherwood LOVE Holiday Inn Express in Terrell
We love this little home town hotel. We have stayed here several times. My kids love having Birthday sleepovers here. Always VERY clean. free breakfast .. excellent staff and the pool and hot tub are always very clean. Great place to stay
January 8, 2014
Rated 1.0 out of 5.0 by Jrod17 Room Cleanliness
I am a Platnium member and this is the first time i felt pretty discusted sleeping in a room due to the poor job done cleaning the room. There was opening containers, pork rinds and even fake eyelashes on the nightstand. Pretty discusting... I doubt if i will ever stop at Holiday Inn @ Terrell again
December 26, 2013
Rated 5.0 out of 5.0 by Skeeter1 good location, friendly staff
The hotel is well located along I-20 near the Tanger Outlet Mall. The staff was friendly and accomodating. Rooms were clean. Breakfast was adequate. Hotel is a short drive to Dallas/FW. I would recommend for anyone visiting Dallas for shopping or sporting events.
December 10, 2013
Rated 2.0 out of 5.0 by Mike2570 Not worth the money
Half the TV channels work, internet never worked, semi's were allowed to park in the parking lot taking up most of the spaces so I had to park in the street in a rain storm at 35 degrees.
December 9, 2013
Rated 2.0 out of 5.0 by Stumpjumper Not to Standard
This hotel lacks any real amenity within the room itself or even the hotel at large. Slow internet connections on the fourth floor are issues. Something as simple as a usb jack or charging station would be an improvement, but again this is just a basic deal at higher than average market rates. Sure it has and indoor pool, workout center, and Breakfast bar, but what hotels don't theses days. Only one of the vending machines works within the hotel and the hallways and elevator were dirty and smelly.
This hotel likely enjoys a good revenue considering its location and lack of competition, but it is obvious the revenue is spent somewhere other than housekeeping or even reinvestment into the grounds. I have stayed here off and on for several years and give them great reviews for the lemonade, but after that..... Not much to offer.
November 26, 2013
Rated 5.0 out of 5.0 by Happy4u2 Thanks
We stayed their for a concert, the staff was very friendly and helpful. Enjoyable stay... Thanks!
November 20, 2013
Rated 5.0 out of 5.0 by Terry777 Great staff and clean facility
Staff was courteous and friendly. Room and entire facility was very clean
November 18, 2013
Rated 5.0 out of 5.0 by Delpat Outstanding service - outstanding hotel
Our experience was especially nice . The room was clean, well appointed and very comfortable. The location was near shopping and restaurants as well as near the Interstate. Thank you for a really nice stay.
November 12, 2013
Rated 5.0 out of 5.0 by Ricekw Great Place to Stay
Great visit to this Terrell location. The young man who checked me in was excellent and very professional even though he was very busy. Breakfast could have been better and really need more attention by the staff as things were not being re-stocked. Over a great value and a good place to stay. I would stay here again. Thank you.
November 6, 2013
Rated 5.0 out of 5.0 by Showman1 Wonderful Night
After producing a "Sold Out" concert at the Terrell Performing Arts Center, we're always very tired. Although the Holiday Inn Express was also "Sold Out", their great facility, and courteous service, provide a great night's rest. From an exhausted entrance, through a fine breakfast, to a rested exit- it was a first rate night.
October 23, 2013