Rated 4.0 out of 5 by 83
Rated 5.0 out of 5.0 by Breck Pam Comfortable bed and great customer service
We spent 4 nights at the hotel and though we were there for off site business we enjoyed our stay very much. It was a new building so seemed to be in great shape and very comfortable.
October 1, 2014
Rated 4.0 out of 5.0 by 49Me Comfortable room with Good Services
This is my second time this summer at this hotel. The staff is very friendly and welcoming. Clean. Yummy breakfast. Lots of hot coffee and plenty of other beverages. I will continue to stay recommend this place! And stay myself when I'm in the area.
Keep up the good work Friendly Staff!
See Ya Next Time :)
September 27, 2014
Rated 4.0 out of 5.0 by hievip Easy to find
It was a good location, easy to find. It was a good visit.
September 17, 2014
Rated 3.0 out of 5.0 by BlackacreEsq Downhill slide?
I realize that there are few options in Terrell, Texas. The staff of the hotel has taken a turn south recently. The desk clerk was wearing a green t-shirt and wasn't up to Holiday Inn normal standards.
The room had no towels, the telephone didn't work, preventative maintenance hadn't been completed in a while, shower curtain was torn, the pillows are marked "soft" and "firm" but all the pillows were soft.
Bottom line - manager is slacking. The manager should probably walk every room before being cleared to rent. If it had been walked then it would have been corrected. Front desk asked that I come down to desk to collect towels...at 4 p.m. when they had a full compliment of staff.
Management needs remediation quickly before the other hotels across the street catch up.
September 17, 2014
Rated 5.0 out of 5.0 by DT44 Best hotel in Terrell
This is the best hotel to stay in at Terrell Texas. It is newer. We have stayed there 7-8 times each year over the last 2 years as our Texas High School Rodeos are in Terrell. This hotel is always clean, comfortable beds, and a great staff! Brittany is top notch- she is always friendly and accommodating. We always enjoy our stay here.
September 11, 2014
Rated 4.0 out of 5.0 by bg123 passing through
I missed the gravy for my biscuit's. Wish the management would add gravy everyday.
September 1, 2014
Rated 4.0 out of 5.0 by oz15 Really friendly staff comfortable.
Satff was friendly. I was a walk-in so was very grateful after traveling all day, they were inviting and pleasent.
August 29, 2014
Rated 5.0 out of 5.0 by teacher124 Great bed! Great staff!
Traveling for over two weeks. This was the best stay of the trip!!
August 20, 2014
Rated 1.0 out of 5.0 by admin500 Nasty hotel
I would not stay at this hotel again. I have complained, I have called and I can't get the manager to call me back. The people that I do talk to are rude.
August 14, 2014
Rated 5.0 out of 5.0 by kels123 Great Stay
Everything was clean and nice. Staff was very welcoming and attentive.
August 12, 2014
Rated 4.0 out of 5.0 by RonnieTx Slow Elevator
Nice hotel but stay on the bottom floor or one which you can walk up the stairs to, Their elevator is really really slow. Otherwise a great place to stay.
August 7, 2014
Rated 3.0 out of 5.0 by spread nosie air conditioner
rm 310 airconditioner vibrationg too much during night and day
July 31, 2014
Rated 2.0 out of 5.0 by edmac53 Pillows & Bath
Nice place to stay for the area. Only complaints I had was with the FOUR KING pillows! They where to big to get behind the neck & head comfortably, would have liked to seen an option of two standard and two kings instead. Bathroom... Sink is recessed back in countertop has much as 10 inches form the edge making it necessary to have to bend way over to wash up. My sympathies to the short people! Was also surprised to see this facility still using tubs w/shower curtains... Most other places I stayed at just had stalls, to me a better option. TV programs where great, Breakfast had a great and a good variety and a nice indoor poor.
July 30, 2014
Rated 5.0 out of 5.0 by lkwtexas Great place to stay!
Extremely clean, friendly staff, comfortable beds, nice and roomy, delicious hot breakfast with lots of choices. Will definitely stay again!
July 20, 2014
Rated 5.0 out of 5.0 by Mamma07 comfortable bed; great breakfast; great pool
Beautiful facility with congenial staff; beds so comfortable that the grandkids commented on it; Indoor pool was wonderful considering the kids had been looking forward to the swimming and it was storming outside; Breakfast choices were very varied. Appreciated the evening so much.
July 17, 2014
Rated 4.0 out of 5.0 by Griffjon2146 Great Serivce but under Construction
This Hotel was perfect for me and my family. We were moving across the country and this was a great place to stop and relax for the night. However it is under construction and the workers made it uncomfortable for my wife and daughter. The would talk loudly outside of the room and when we would leave the room they would stare.
July 15, 2014
Rated 4.0 out of 5.0 by LongDrive As expected
My visit was pretty much what I have come to expect from HI Express. A comfortable, clean room, good customer service and a reasonable breakfast for a relatively good price.
July 15, 2014
Rated 2.0 out of 5.0 by kjlje df Not the best
Perhaps we caught them on a bad day, but we waited over 5 minutes for someone to show up at the front desk to check us in. I called the main line hoping someone would answer. There was also construction going on and construction workers roaming the hallways way too late and into the early morning hours. Beyond that, a typical Holiday Inn Express.
July 15, 2014
Rated 3.0 out of 5.0 by joelam78 Below Standards
I stay at this hotel chain everywhere I go. This particular hotel is OK. Not Good, not Bad, just OK. This past visit I arrived late, around midnight, had been traveling all day, and just wanted to get to sleep. The room I was given had a leak over the toilet, not a drip, a steady running leak that dripped right on the toilet. The staff was aware of the leak, but still gave me the room. I was given another room after going back down stairs and informing them. I was informed by the desk that they had "all kinds of problems" and she gave me another room. Not a huge deal, but everytime I stay here I seem to have some issue, and, not being funny, the water stinks. I dont know why, but I have stopped here many times over the past year, and the water stinks. I bring a bottle of water to brush my teeth with, and avoid at all costs the shower. Why stay here at all you ask??? The next Holiday Inn is an hour in either direction and sometimes I get stuck here when its time to stop. I really try not too, the rest is explainable, but the water thing is just weird.
July 10, 2014
Rated 5.0 out of 5.0 by Lost Creek Cavaliers great experience
Everything was good, clean comfortable room. We have stayed here several times and are always very happy with the staff and the condition of the hotel. We will certainly stay here next time we come down for First Monday!
July 9, 2014
Rated 4.0 out of 5.0 by Timliz Overall, good experience.
We have stayed in this particular hotel a few times and have always found it to be extremely clean and comfortable. The front desk staff is always very helpful.
On this particular visit, the room directly above us was extremely noisy. Sounded like people were jumping off the bed onto the floor and this went on for hours. I have never complained about this type of issue before, but this went on and on and on.
I talked to the person at the front desk and they immediately addressed it.
I will definitely stay there again, as this difficulty had nothing to do with the staff or facilities.
July 7, 2014
Rated 4.0 out of 5.0 by ROCKY TOO My choice
I spend as many as 200 nights a year in motels, 90% of those nights are in a Holiday Inn. There are times my motel of choice is full, sometimes there is not a Holiday Inn nearby, sometimes we are with a group and someone else picks the motel.
The Holiday Inn Express is not perfect but are very good. The curb appeal is good, the room are clean...but most of all the staff is friendly and willing to help with recommending a restaurants, local sites, etc.
The breakfast is a good start on my day.
I have owned motels in the past and I know how hard it is to maintain a well trained and motivated staff.
The management staff is very well trained...I am 70 yrs old and enjoy seeing the young managers doing such a great job.
June 27, 2014
Rated 4.0 out of 5.0 by Bob from AZ Generaly a Good Experience but the beds are poor.
Service from staff was very good. Very responsive to a couple of requests. The room was clean and there were no problems with the room, bathroom...etc.
The issue was the bed...it was very uncomfortable. I found it to be extremely hard/firm and the result was a poor nights sleep.
June 24, 2014
Rated 4.0 out of 5.0 by TSR0610 Friendly service
Easy to find, comfortable environment, clean property, very friendly staff.
June 10, 2014
Rated 5.0 out of 5.0 by boomertx1960 Clean and quite
HIE are great places to stay, clean, quite, and always a great value
June 10, 2014
Rated 3.0 out of 5.0 by txpressgirl Needs some work
The staff was very nice, but the cleanliness was lacking. The first room I was assigned had not been cleaned at all - dirty towels, bed not made, etc. The desk clerk was very nice and changed the room to another upgraded room. It had been cleaned, but the bathroom floor was still dirty and the room was somewhat dusty. Other than that, it was a decent room. The breakfast was good and it was a pleasant surprise to find gluten free options.
June 9, 2014
Rated 5.0 out of 5.0 by LK22 Great Customer Service
The hotel staff was so polite. When checking, I felt very welcome and taken care of. She made sure that all of my needs were met. : )
June 5, 2014
Rated 5.0 out of 5.0 by Papa 626 Great place!
All the hotels in Canton were full. This was our "plan B." But it worked out to be fine. The drive to Canton was not that bad, the outlet mall was right next door, we would stay here again.
June 2, 2014
Rated 5.0 out of 5.0 by Ecki Da hat alles gepasst
Wir kamen spät an und wurden erwartet. Absolut herzlicher
Empfang, riesiges Zimmer, auffallend sauber mit hervorragenden
Betten. Frühstück war amerikanisch mit Plastik-Rührei und
diverser Auswahl, eben Geschmackssache.
Hotel liegt verkehrsgünstig zur Interstate und zum Outlet.
Wir würden jederzeit wieder hier absteigen.
May 31, 2014
Rated 5.0 out of 5.0 by Dana411 Great sleeping experience
Fun time but you need a restaurant on site. This location is great.
May 18, 2014