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Rated 4.3 out of 5 by 98 reviewers.
Rated 1.0 out of 5.0 Horrible experience Booked hotel before I left town got. There same day and they had sold my room and told me they had over booked. My company books this hotel 4 to 5 times a month. We will no longer be using this hotel for Gm training July 23, 2014
Rated 5.0 out of 5.0 by Second great experience I love this place. Affordable convenient with accommodating efficient staff. They called me a couple hours before check in to say they upgraded my room at no additional cost because I was a IHG member ! Had a large bedroom with an adjoining large living area .Free shuttle took me to my doctor appointments and even Kroger's. The driver even circled the parking lot while I ran to get my few items. Had electrical problem with an outlet and couldn't use the microwave easily. They fixed it right away. Only problem, and I didn't report this second time because I was leaving the next day anyway, is they missed fixing the garbage disposal. So the sink was filled with water which is kind of gross. But I know had I called back they would've done it right away. Highly recommend this place July 15, 2014
Rated 2.0 out of 5.0 by Pool closed; carpet not clean in room; business center inadequate The Pool was closed, which in 100 degree weather was unacceptable. The carpet in the room was not clean. The business center was inadequate. I would expect a business center to have at the very minimum Microsoft OFFICE not the home version. I was disappointed and will not stay at the Dallas Park Central again. July 14, 2014
Rated 5.0 out of 5.0 by Attentive Staff When we checked out I forgot to pack my CPAP machine. When I called that night, they had it and Fed-Exed it to me by next day service. That was above and beyond the call of duty! THANK YOU! July 11, 2014
Rated 5.0 out of 5.0 by Staff was excellent! The Staff was very friendly and provided excellent service. Slept very comfortable and really enjoyed waking up to the morning breakfast. The breakfast staff kept everything full and fresh, made my day more pleasant. Will definitely stay here again and recommend you to my family and friends. Thanks again for making my whole experience at Hilton Inn Express wonderful. Great Job!!! July 3, 2014
Rated 4.0 out of 5.0 by Nice suite in great location We enjoyed the spacious rooms. The pool is small, but clean. Very close to the mall and surrounded by good food of all different price ranges. There was security for the night shift. July 3, 2014
Rated 5.0 out of 5.0 by great room, and service the room, bed was very relaxing. The breakfast was excellent and the service for all the staff I came into contact were friendly and helpful. July 3, 2014
Rated 5.0 out of 5.0 by Great 4 day stay! We had an excellent experience. This IHG hotel is easily accessible to the interstate lanes. The staff was friendly and efficient. You can literally walk to several restaurant choices. Was a pleasure to stay here. June 29, 2014
Rated 5.0 out of 5.0 jimmy218 Staff made up for the not so updated rooms. we will return in the future...the staff we encountered were 10 June 27, 2014
Rated 5.0 out of 5.0 by Loved this, great location. Great service, lovely facility great location, good value. June 25, 2014
Rated 4.0 out of 5.0 by Business trip/ vacation The hotel had great appeal from lobby and the room was very well kept. The room was cleaned and bed made to perfection daily. There was only one front desk person that I had the most contact with and he was not a people person. Maybe he needed some time off. Overall great rooms, and service. June 23, 2014
Rated 5.0 out of 5.0 by Cleanliness and safety of room Overall cleanliness of room and safety of hotel was excellent. Very convenient to major interstate highways also. June 20, 2014
Rated 3.0 out of 5.0 by Long waiting time Had to wait over 30 minutes to get my room. The staff at the front desk didn't seem to care that I had to wait so long. He was even a little rude. June 18, 2014
Rated 5.0 out of 5.0 by friendly staff most hotels offer about the same, but the employees make each hotel different, at this hotel the staff is very friendly and accommodating, very helpful and always with a smile. June 18, 2014
Rated 5.0 out of 5.0 by jamjr99 Very nice hotel with friendly staff; everyone was so nice June 10, 2014
Rated 5.0 out of 5.0 by Excellent - as always This HIE is "my home away from home" and it is a pleased to stay there. They treat me like family. May 12, 2014
Rated 5.0 out of 5.0 by Excellent experience Well appointed and serviced rooms. Staff were exceptional - a real strong point. Plan to stay again. May 11, 2014
Rated 4.0 out of 5.0 by comfortable bed, great service I have spent 2 lengthy stays here in the last month and been treated graciously. Though there was a lock issue on the first visit and a leak issue on the second, management responded promptly and appropriately, solving my problems. Staff is friendly and accommodating, location is central to my needs and premises are very clean. I will stay here whenever I am in the NE Dallas area. April 23, 2014
Rated 5.0 out of 5.0 by Spacious Suite This property was very clean. The staff were very helpful. I loved that the bedroom and living area were separate. I would recommend this property! April 9, 2014
Rated 5.0 out of 5.0 by Business Stay The suites are nice and spacious for business travelers. Close places to eat in WALKING distance. The area is relatively safe...perhaps the nearest gas station is a bit "sketchy". Good places to run or walk to clear the head. Close to the highway and good location if you're working northern Dallas area. March 27, 2014
Rated 5.0 out of 5.0 by Great value Stayed with the family for spring break/St Patrick's weekend. Location is ideal having many choices of restaurants very close by, Galleria Mall and Park Lane a short drive away, DART station also very close by. Easy access to highways so getting downtown was easy and quick. Room was clean and comfortable. Staff was attentive and friendly. The dinning room is on the small side, so it can not sit many people. Overall it is a great value and top choice when visiting Dallas. March 19, 2014
Rated 5.0 out of 5.0 by Clean, comfortable,and great service. We stay here everytime we come to Dallas and it is always clean, comfortable,and easy to access off I635. The breakfast is good, and the facility well stocked with items to choose from. Really love staying here. March 15, 2014
Rated 4.0 out of 5.0 by Good service and Location The service was friendly, recognized my platinum status and provided a room upgrade. Hotel location was good. Room was nice. March 9, 2014
Rated 5.0 out of 5.0 by clean rooms and excellent service the staff is super friendly and always ready to help in any situation. the rooms are clean. top notch operation. March 7, 2014
Rated 5.0 out of 5.0 by Great Place to visit the sights Close to the DART and with a free shuttle that takes you up to 5 miles, this is the ideal place from which to explore Dallas if (like us) you don't have a car. There are several eating places close by to have dinner before relaxing for the night. March 3, 2014
Rated 5.0 out of 5.0 by Friendly staff We arrived on Friday night about 11:00 the room was nice and clean. Saturday gone all day got back about 1:00 in the morning the room was clean asked for a late check out and they said that would be no problem. The staff are very friendly and the location was nice. Breakfast is included which is a plus. February 26, 2014
Rated 4.0 out of 5.0 by Nice place to Stay Great stay with a very helpful and friendly staff. The upgraded room was modern and provided a comfortable layout for both business and relaxation. The occasional nightly managers greeting with snacks and drinks provided is always a nice touch after a long day of travel and work. Good overall value and a convenient location to many destinations. February 21, 2014
Rated 2.0 out of 5.0 by Not The Best Experience Normally the rooms I have been asigned, while not the most updated, have been adequate. This last week I was assigned a room that was visibly out dated. A large jacuzzi tub had nozzels protruding out of their holes. The batroom counter was rocky as if not on stable ground. Decor appeared old and out dated. The gym was embarrassing. The weight machine, while promising, was missing weight pins essentially making half the apparatus unuseable. There was one recumbent bike and 2 treadmills (the better one out of order) that were home grade at best. Essentially working out there was non-option. February 9, 2014
Rated 4.0 out of 5.0 by Good choice near Park Central Very friendly and helpful staff, and close to restaurants, TI, Park Central. About 20 minutes from downtown (without traffic). Easy access to I-635 and US 75 (Central Expwy). The room was clean, the bed comfortable, and the AC/heater quiet. Water in the shower could have been warmer, but was acceptable. Clean and reliable HIE. Recommended. January 28, 2014
Rated 5.0 out of 5.0 by A good place for a short stay Front desk folks are very friendly and helpful. Hot breakfast is nice. Room is clean and comfort, but you may hear traffic from near highway (not very loud). One thing for improvement is that the hotel needs to fix the broken fitness equipments. 2 of them are not working. January 23, 2014
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