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Rated 4.4 out of 5 by 165 reviewers.
Rated 2.0 out of 5.0 by 2nd Stay was worse than the 1st stay. I recently stayed at this property because it was highly rated. To make a long story short the first stay was not all that great as they had terrible internet service and a few other issues. I contacted management and I agreed to give them a second chance. In all honesty this property is way to new to nice for the type of issues they are having which simply boils down to lack of housekeeping and maintenance doing their jobs which ultimately falls back on management not doing their job. Upon the second arrival I checked in and staff was great. Went to our room and upon entering there was a light on by a nightstand and the drawer was completely opened and the a/c was set on low so the room was freezing. I thought it was weird but made my adjustments and moved on. I got settled in and once again you had to wait 10-15 seconds for each page to open using their internet. I ran a speed test and they averaged about 1.5 mbps downtown speed which was just a tad bit higher than their upload speed. If you know anything about internet speeds 1.5 is similar to dial up internet from back in the cave man years. We got ready for bed and I went to turn on my racing light above my bed so my son could go to sleep in his bed and my light didn't work so I ended up leaving the regular light on. I then noticed the dresser drawers were slightly opened so i closed them and within just a few seconds they opened themselves, weird!! I finally called it a night and went to the bathroom to brush my teeth and i found the rod that controls the sink drain was missing its handle and the rod was bent over to one side. This property is relatively new, looks beautiful from the outside and mostly from the inside but when you are paying a high rate per night to stay in what is regarded one of todays better establishments you expect to get your moneys worth. I have stayed at this property 3 times and 2 of the 3 times were less than acceptable experiences. Although it is a nice property for the service I have received perhaps they should be charging rates comparable to the one that says "We will leave the light on for you". Very disappointing to say the least. November 14, 2014
Rated 5.0 out of 5.0 by Breakfast Staff The young man serving the breakfast area was top notch and very helpful. Please give him a raise. The room was great and all staff members really act like they want to be at work. You don't always see this while in Dallas for business. Very refreshing to feel welcome when at your INN. Thanks for a good nights rest and I will be back next week for an extended stay. Looking forward to the visit. November 14, 2014
Rated 5.0 out of 5.0 by Will be 1st choice every time This was my first trip to Usa to my sons wedding. As it was conveniently close to my sons home he booked us here. We ideally are used to having a fridge and little kitchenette we opted for a room change, after we were in a huge room with two queen beds but no kitchenette. The reception person found us a unit and we were pleasantly surprised. Slightly more expensive but was worth it. During our 15 days in Usa we returned to HIE Preston on 2 more occasions So 3 stays - 4 days/4 days and then 2 days They have the breakfast included They have a little gym and warm pool. Absolutely ideal for what we needed. We also went to alas Vegas and stayed at a VERY fancy 5 star resort and casino and would rate all 3 our stays at Holiday Inn Express as better. Well Done HIE Preston November 1, 2014
Rated 5.0 out of 5.0 by great hotel excellent hotel -comfortable, clean and reasonable October 30, 2014
Rated 5.0 out of 5.0 by Stay Great location, access is easy from Freeway. Great service. October 30, 2014
Rated 5.0 out of 5.0 by Comfortable and quiet atmosphere The bed was awesome and the pillows excellent. I slept like a baby because it was so quiet. October 29, 2014
Rated 5.0 out of 5.0 Great room and location in Dallas right off highway and it was easy access and located near many locations that we usually travel to when in Dalllas October 28, 2014
Rated 5.0 out of 5.0 by Very clean, modern hotel I always appreciate the HI Express experience. This hotel was way over the top--exceptionally clean and very new/modern feeling. A great place to stay. October 28, 2014
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