Rated 3.7 out of 5 by 47
Rated 1.0 out of 5.0 by mack52 Poor Poor Poor
Where to start:
Lost our reservations.
Told no rooms on first floor, but when the third member of our party came in he was given one.
Told front desk we were there for three nights but they apparently forgot because our room cards had to be updated each night to get into room.
Toilet didn't work (wouldn't fill up) called front desk and they sent up a young man who obviously knew nothing about toilets. He shook the handle and "confirmed" it didn't work. He said I'd get another room, but after waiting for 1/2 hour or so and not hearing called front desk and was told I'd need to come down and get new pass card and room assignment. I informed them they could bring that to my room, which they eventually did.
One of our party had no soap, shampoo or TV remote in his room.
Bar and barkeep were good, food not so much.
Junior at front desk was only ray of sunshine in the place.
Check out had no points for my Gold Elite membership and other two members of party who are Platinum also had none.
My company travels extensively and uses Holiday Inn almost exclusively, but this one is being taken off the list.
August 25, 2014
Rated 3.0 out of 5.0 by nt9905 Convenient location
Convenient location with access to many restaurants in the area
August 22, 2014
Rated 4.0 out of 5.0 by davco1 Nice place
We took advantage of the %K points promotion so it was a good value. Don't know the regular rates
August 21, 2014
Rated 5.0 out of 5.0 by Tom'smom Comfortable and a good value
Very comfortable bed and nice and quiet. My room faced
some woods, and a honking goose/quacking duck? actually woke me up Sunday morning.
Not too far from White Plains/Westchester Airport (HPN), about 30-40 miles and about 35-45 minutes.
Has a restaurant, but is very near to fast food and regular restaurants, and discount store if you forget travel necessities. Understand an upscale mall is nearby for other articles, like clothing....
Near to Ridgefield CT, which is a very cute town, if one wants to wander around.
August 21, 2014
Rated 4.0 out of 5.0 by cyberbob Overall good experience
Room was clean and nice. No issue with the hotel. Only problem was the continental breakfast. I walked downstairs to get breakfast and the first thing you see is a spread of bacon, eggs, toast, etc. I start filling my plate and the server asks me if I'm with the wedding. I say no and she informs me that the breakfast is for wedding guests only. I didn't have to pay for it or anything after I pointed out my mistake, but if you're going to have a private breakfast right at the entrance of the hotel, it may be wise to put at least a sign up indicating that it is a private breakfast.
August 21, 2014
Rated 5.0 out of 5.0 by ntl113 Great Room and Hotel, terrible service at restaurant
The room and all hotel accomodations were outstanding.
My family and I waited for an hour to get seated and served eggs for breakfast when there were only two other tables with people seated. (none of them had food either). Eventually, the manager showed up and yelled at someone in the back, but it was the worst breakfast service I have ever had at a hotel.
August 20, 2014
Rated 5.0 out of 5.0 by the gent Breakfast
Breakfast and room cleanliness were excellent.The staff was professional and friendly.
August 19, 2014
Rated 5.0 out of 5.0 by ebowlgolf danbury holiday inn
Ed Bowler Great remodeling job. Beds very comfortable. Restaurant excellent for breakfast. Good service from staff & Ivett.
August 18, 2014
Rated 4.0 out of 5.0 by Beacon1 Nice hotel
Mostly nice staff, we had a poor experience with the breakfast service but it seemed to be an unusual situation and probably not the norm for that hotel.
August 13, 2014
Rated 5.0 out of 5.0 by Margie1959 Bar closed
Reason I stayed there was because they had a restaurant and a bar but they were closed
August 1, 2014
Rated 5.0 out of 5.0 by VacaMaine Great Hotel!
Hotel was perfectly up to date. Very clean. King size bed was huge with extra pillows and a large tv! Great stopover on our way home from vacation! Wish my room at home was as comfortable!!!
July 31, 2014
Rated 3.0 out of 5.0 by Newk Clean and confortable
Room door was found unsecured / open upon arrival. Closet door was broken, light between beds didn't work, and no wash cloths were provided.
July 27, 2014
Rated 5.0 out of 5.0 by John 5-6 John 5-6
My very first interaction here at the Danbury holiday had me as a committed customer immediately. Kevin was at the front desk as I inquired in having a stay in the Danbury area he welcomed me with a smile and a pleasant work attitude.
July 25, 2014
Rated 4.0 out of 5.0 by Older and Wiser Great for a quick stop on the road
Check in and check out were quick and friendly. The room was quiet and comfortable. Breakfast was good.
July 24, 2014
Rated 3.0 out of 5.0 by Rdoug Average Holiday Inn Property
While the hotel appears to have been recently renovated, the day to day maintenance seems to be lacking. I would stay again but it wouldn't be my first choice of properties in the area.
July 17, 2014
Rated 5.0 out of 5.0 by Edwinjr Wonderful Wedding Stayover
The Holiday Inn, RT 6 in Bethel, was a wonderful stay for before and after my son's wedding. It was very clean and the pool added a restful period as we were waiting for our festivities to begin. The bar staff were friendly and attentive for both us and the other patrons. It made a great place to meet after the wedding to unwind and have a cocktail. The rooms were clean and full of all the amenities I expect like toiletries and a working air conditioner. The bed was very comfortable and the cleaning staff was attentive to our needs.
In all my experience here was a higher than my expectation
July 16, 2014
Rated 5.0 out of 5.0 by Neatnik Definitely stay here
Traffic was really backed up on I-81 due to construction as we were making our way to New England. It had gotten late so we decided to spend the night at a hotel to break the trip up. We were tired and ready for a good night's sleep.
The hotel staff was very friendly upon our arrival, gave us our AAA discount and the room was clean and fresh and all the amenities available. The bed was comfortable and we had a perfect night's sleep. We commented to one another on our drive the next day how rested we felt. Kudos to the Holiday Inn for making our stay so restful! I read reviews on hotels when deciding where to stay and I'm telling you this is worth it!
July 12, 2014
Rated 4.0 out of 5.0 by Bob5612 On the road
The hotel was clean, comfortable and the staff were very friendly. I don't know why but some little things were missing from the room. No bar soap in the bathroom, not hotel information booklet in the room, and only one coffee packet in the room. Maybe they were just redoing the book and ordering some new bar soap, but like I said before, the hotel was a pleasant place to stay.
July 3, 2014
Rated 4.0 out of 5.0 by Auditor01 Comfortable bed and great service
First impression was the gentlemen behind the counter who checked me in and what a great personality and was nice to talk to. He was also very accommodating to my needs for an upgraded room. The rooms furniture needs to be updated though.
June 28, 2014
Rated 5.0 out of 5.0 by Julie625 Quiet Room
After a long day of travelling we were very pleased with our reservation. The room was clean, quiet, modern and had the most comfortable king size bed. Had a large flat screen tv, coffee maker, fridge and microwave. Good location near several restaurants, stores, and
Dunkins. Close to highway. We would stay here again.
June 26, 2014
Rated 1.0 out of 5.0 by Tibbie63 Don't think this room had been cleaned at all!
When I checked in, I was told that this was an upgraded room--I would hate to see the others! There was no toilet paper or tissues in the room (I luckily had tissues in my purse); the bathroom was dirty (the mirror was filthy and there was toothpaste all over the counter); the light switch at the door is connected to nothing, so that you have to enter a dark room, though the lamp on the desk didn't light anyways; there was something yellow and sticky on the nightstand, that I put my hand in while trying to find a light in the dark room; there was a razor blade and lots of dead flies in the window; and I itched constantly from the sheets. I requested toilet paper the next morning and upon my return at 5:30 P.M., there was still none. So much for customer service. I suggest hiring someone who really wants a job and takes pride in what they do. Would not stay at this particular Holiday Inn again, ever!
June 26, 2014
Rated 2.0 out of 5.0 by gtrip Totally Dissappinted
I was totally disappointed with this hotel during my two week stay. Overall the location of the hotel and the quality of rooms is good with nice layout, furniture, TV and the bed. But even a small problem can destroy your overall experience.
I had to change my room twice because of problems, first with AC and next the wifi. And for the first time, I was asked by a hotel to work with THEIR internet service provider to solve wifi problems in my room. So, I had to spend my own time to call customer care, listen to hold music, open ticket, trouble-shoot and do follow ups.
I was also surprised to know a hotel that caters to business guests does not have a simple envelope to spare that I can use to post a letter. I had to wait for more than 10 minutes during check-in because the only person there was on the phone. Apparently the front desk is also handles phone bookings and since it involves discussing rooms, pricing, getting guest information, credit card etc. its a long drawn process.
The gym gives a very tired look and you don't feel like stepping into it. All equipment is worn down and looks greasy with sweat stains.
Overall, I'd say you'll find better places to stay in the same area at the same price point. So, make a better choice and avoid this place.
June 22, 2014
Rated 5.0 out of 5.0 by Power 24 excellent for the price
The price and convenient location was excellent! The room was clean and comfortable this was a very nice place to stay and we would stay there again!
June 19, 2014
Rated 1.0 out of 5.0 by The Jaskalens Disappointing Holiday Inn
We arrived expecting the kind of Holiday Inn we usually stay in on our trips. The high quality of the staff and services that we usually find at a Holiday Inn was nowhere in sight. The advertised High Speed internet in rooms was nonnon-existant. The room guide for restaurants at Hotel and elsewhere was missing and after asking for one were told they did not have anymore and could not get one.Maids did excellent job of keeping rooms clean,it was the customer oriented staff that did not live up to Holiday Inn standards.
June 19, 2014
Rated 5.0 out of 5.0 by Barb1106 Our rooms were very comfortable. We had two. One right across from each other. Very convenient. Staff helpful and friendly
Our rooms were very comfortable. We had two. One right across from each other. Very convenient. Staff helpful and friendly
June 18, 2014
Rated 2.0 out of 5.0 by Crozario Not the best for business traveller
This hotel does not provide complimentary breakfast. No buffest breakfast for guests seeking a quick breakfast. Shower curtains smell in the hotel rooms. Internet connection drops frequently with complicated internet password
June 16, 2014
Rated 4.0 out of 5.0 by cutchiebeth Clean rooms, Comfortable bedding and clean
CONTINUED COMPUTER ERROR...and 2 cards on file and she billed it anyway, as if I never said it she yessed me to death!!! said specifically it was a reward night and she said yes. WOW, THANK GOD for manager Bill he took charge and corrected the 2 errors! but still left me in a pickle regarding usage with debit card. All and all was a great room and had Bill not fixed the issue I wouldn't have recommend the hotel nor IHG rewards.
June 13, 2014
Rated 1.0 out of 5.0 by manchester98 not a great experience
usually love staying at holiday inn's but had a bad experience with this one. the little things like tv not working, wifi not working and no supplies in the bathroom were all enough to make the stay unenjoyable
June 9, 2014
Rated 5.0 out of 5.0 by Elaine57 Clean
Stayed at this hotel on our way home from Florida and found it to be very clean. Bathroom very clean and a wonderful continental breakfast. Would not hestate to stay at this hotel again and will do so in the very near future.
June 6, 2014
Rated 5.0 out of 5.0 by JIRJIR Nice place
This hotel was easy to find (just off of the exit) It was quiet and clean. The bar area was clean and the bartender was friendly.
June 5, 2014