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Rated 4.1 out of 5 by 70 reviewers.
Rated 2.0 out of 5.0 by Update some services The room was noisy ,ever time the heater came on it woke us up. I did not like the way the receipt for our stay was delivered, It was pushed under the very large crack in the door at 3AM. The room over all was clean and comfortable. Needed a lap tray for the computer, and updated speed for internet. Staff needs to talk to and smile at people. would recommend to friends for honeymoon. January 1, 2014
Rated 5.0 out of 5.0 by Great interior corridor hotel with plush beds! We had a very good stay, close to family. Rooms and staff were great! The only thing that was a major concern was that people were slamming their doors during sleeping hours. (It almost seemed on purpose with force). It was quite disturbing as we were exhausted from driving 18 hours the day of arrival. It also happened other nights, too, just not as many times. I would definitely return.... I would just hope it would be quieter.... Also, with such a busy stay, I neglected to ask if my stay could be applied to my Rewards Card. If so, the number is 482 634 320. December 28, 2013
Rated 4.0 out of 5.0 by excellent value i found the hotel to be an excellent value and room was very clean. December 14, 2013
Rated 5.0 out of 5.0 by Sweet upgrade; awesome room I am a Platinum IHG rewards club member, and upon arrival, we were told that the standard room we had booked had been upgraded to a king suite. When we got to the room, we were wowed at how large it was - it had a whole extra "living room" area, with an electric "fireplace", sofa, chairs. There was also a big jacuzzi tub in the bedroom area (which we did not use, but it looked nice). Everything was in great shape and clean; the wifi worked well, the bed was comfortable. Breakfast was the standard HI Express breakfast, and the area was kept clean and well-stocked. All of the staff could not have been nicer or more helpful. This was a great stay and I highly recommend this hotel. December 14, 2013
Rated 5.0 out of 5.0 Good place ta stay I stay on a regular . The staff are aware of my needs and take very good care of me. December 3, 2013
Rated 2.0 out of 5.0 by Getting There I could tell the hotel had done a lot of improvements but they still have some work to do. Didn't receive recognition as IHG member. I stayed on third floor and it smelled like the ventilation system was pumping cigarette smoke into the hallway. The room didn't smell of smoke but that's because it was saturated with air freshner. The bath towel had stains that were what I'm assuming was from someone else's body. Hotel staff was more concerned with talking to themselves than acknowledging guests. Like I said I could tell the hotel had made significant improvements but they still have a way to go to be par with their peers. November 30, 2013
Rated 4.0 out of 5.0 by Very nice room but hallway noise The hotel and room were very clean, very nice and comfortable. Unfortunately, we were there on a night when there were many, many kids booked also. They were constantly running up and down the hallways and around the lobby. The parents/chaperones didn't seem to mind. Perhaps the person/s on duty tried to quiet them - touchy situation. Not sure there was anything that could've been done. Otherwise, we were very pleased with the accommodations and would stop there again. November 29, 2013
Rated 5.0 out of 5.0 by Highly Recommend Great hotel - friendly and helpful staff. Comfortable, clean rooms - definitely recommend. No fitness center but they reimburse you if you choose to visit the local community center (which has an indoor pool) November 24, 2013
Rated 5.0 out of 5.0 by wonderful The room was great and the lighting in bathroom was wonderful. The mirror on the hinge was a wonderful addition. We stayed both going north and coming south a week later and the second room was even better, with a fireplace and the jacuzzi tub. What a wonderful way to relax after a long day of driving. November 24, 2013
Rated 5.0 out of 5.0 by Great Hotel This hotel is excellent and the staff was very friendly and helpful. When I come through that area again I will be staying again. November 23, 2013
Rated 5.0 out of 5.0 by Great price and location Minutes from wide variety of restaurants and shops. Friendly staff and very helpful. Good free breakfast every morning. And good internet connection but website needs some improvements he some script errors cause pages to lock up. November 21, 2013
Rated 4.0 out of 5.0 by Comfortable stay It was a clean room & comfortable stay! I would stay again! October 29, 2013
Rated 5.0 out of 5.0 by Everything was great Everything was great at this location. Very easy access from 1-40 and has some very decent restaurants located at the exit. October 28, 2013
Rated 1.0 out of 5.0 by Smelled horrible the worst place we have ever stayed Reeked of smoke and staff was horrible. We were told our room was a non smoking room and it smelled like someone had just smoked 10 packs if cigarets. Just horrible. They wouldn't give us our money back or move us. This place is terrible. October 22, 2013
Rated 5.0 out of 5.0 by Room with a view! Our room had a mountain view that in the morning really showed off the Smokey Mountains. The property is in a great location to be close to many activates in the area. The breakfast was full of choices, but some fruit would be a nice addition. October 8, 2013
Rated 5.0 out of 5.0 by Awesome experience My wife and I left Myrtle Beach for a long drive home and made a rewards reservation at the Danridge, TN Holiday Inn Express. We were supposed to arrive around 10 PM on Oct 5, but a traffic incident on the interstate held us up for 2 hours and we arrived around midnight. Tired and looking at another 8 hour drive home on Sunday Oct 6 . We needed a good nights rest and breakfast in the morning to get started for the long drive. I am a platium member of Holiday Inn and travel almost every week in a five state area and stay at a Holiday Inn. My wife and I both were surprised how quickly we were checked in late at night and we were given a room upgrade and were able to unwind, relax and rest. The room was more than we expected and although there was a sports team staying at your hotel, we were able to eat a good breakfast and get back on the road in great shape, thanks to your staff and hotel. Wish you were in my business area I would stay at your hotel. If we ever get back to this area we will book another stay at your hotel. Thanks for making our stay a relaxing and enjoyable even if it was for only short time. October 8, 2013
Rated 5.0 out of 5.0 by wonderful atmosphere although there were problems with internet service that day, my stay was still such a pleasant one. room very clean and and amply equiped, staff was very friendly and helpful. I slept as if I were at home and breakfast was much better than a lots of other lodging I've used. would definately stay again. September 29, 2013
Rated 5.0 out of 5.0 by quiet and relaxing We could not have asked for more. We had read reviews on this hotel and were a little worried that it would be loud. It was not. This proves that the level of quiet is more dependent on the people staying at the hotel at the time of your stay. The beds were comfortable. It was quiet.... 45 players from a college football team were there at the same time of our stay (thank you to the coaches that must have had control or at least respect from the players). The breakfast was a wonderful variety and fresh. Our room was clean. The staff was helpful and pleasant. We will definitely stay there when we are in the area again. September 26, 2013
Rated 5.0 out of 5.0 by Nice Hotel Me and my wife stayed here on trip to smokies. I stayed in jacuzzi room. The view from room was nice. We weren't able to start fireplace. They cam and fix it in 5 minutes. I must say hotel staff gave an excellent service. I will surely pick this one on my next trip to smokies. September 16, 2013
Rated 3.0 out of 5.0 by Disappointed Having stayed in many Holiday Inn Express all over the US, I was disappointed in our first room, as well as, the room they moved us to. My "water walking" , a treatment for arthritis, went by the wayside when dirt balls were floating in the pool and the bottom looked like it had not been cleaned for several days. After experiencing the second room, I made the decision to be frank with the management in surveys. The reception staff did all they could do, they just did not have the available help to make it what I have learned to expect . September 6, 2013
Rated 5.0 out of 5.0 by Thanks Overall very good experience. I have rarely had a poor experience at a Holiday Inn Express. It is good to see some consistency. August 30, 2013
Rated 5.0 out of 5.0 by the lady front desk was awesome friendly staff and easy access. will stay again if by the area. August 27, 2013
Rated 5.0 out of 5.0 by Comfortable bed and very friendly staff Centrally located to all attractions. Staff was extremely friendly and helpful...everyday, on every shift. Room was very comfortable and quiet. Reasonably priced. Seems to be recently remodeled and in very good condition. August 11, 2013
Rated 5.0 out of 5.0 by Great Experience I had a great experience in the hotel. The room was excellent and the service was great. August 8, 2013
Rated 3.0 out of 5.0 by Noisy but great breakfast and comfortable bed The bed was superbly comfortable and I would have been able to relax if it hadn't been so noisy on the hallway outside my room. People coming and going until almost 1 a.m. My traveling companion's room was on the other wing and she had noisy people in the hallway AND upstairs from her. Breakfast was great - even scrambled eggs. Too bad it was so noisy. August 8, 2013
Rated 5.0 out of 5.0 by Very nice and dependable I've stayed at this Hotel many times over the past 10 years. Very good rooms and great service every time. ☺ August 3, 2013
Rated 2.0 out of 5.0 by Disappointing Experience I was disappointed that there were strands of dark hair scattered across the bathroom counter when I went into the room for the first time. The bedroom had a shabby appearance to it; the curtains were detached from the hardware and dragging on the floor. Finally, although there were signs posted asking guests to be quiet between 10:00 pm and 6:00 am, I was still awake at 1:30 am due to pounding footsteps overhead. The night clerk tried to resolve the problem at 1:00 am when I called the front desk, but the pounding continued. Not the hotel's fault, but this was just one more thing that contributed to a less than pleasant experience. August 2, 2013
Rated 5.0 out of 5.0 by Terrific Motel This motel ranks very close to the best we have ever stayed in...all the facilities were great and ALL the people were very cordial, friendly and cooperative. Will certaininly stay there again when we are in the area.... July 29, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service My stay at this hotel was excellent. The person checking me in was very friendly and helpful even though it was 10:00 at night. The beds were very comfortable. Everything was excellent. July 29, 2013
Rated 5.0 out of 5.0 by First time going thru Tennessee Very happy with the room size and beds! They were super high and super comfortable. We also had enough room to set up my son's pak n play for the night. We did not try the outside pool, breakfast was fine but we have had more of a selection at other HI Express's we've stayed at. Easy to find off the exit and close to restaurants, gas stations, etc. we will stay again if we need to travel down 81. July 27, 2013
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