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Rated 4.0 out of 5 by 111 reviewers.
Rated 3.0 out of 5.0 by Lobby Clean-up The boy cleaning up in the lobby was in a bathing suit with his pants pulled down about 1/2 way. This is not the what I wanted to view on my way to breakfast.The back parking lot had trash stacked in the outside ash tray. It was that way when I checked in and still there when I left the next morning. July 2, 2014
Rated 4.0 out of 5.0 by Comfortable Hotel Comfortable Hotel, good location. Staff friendly. However not to level I expect from Holiday Inn. Ice machine on lower level did not work, had to go to 3rd floor for alternate ice machine. Breakfast was opened a bit late and the eggs weren't warmed completely through. Because they opened a tad late the breakfast area quickly became very crowded. Comfortable rooms and from that perspecive was every bit up to what I expect from Holiday Inn. June 29, 2014
Rated 4.0 out of 5.0 by Great staff at desk, very helpful Ladies at front desk were very helpful, 1 of them may not have even been on clock yet but still took care of our needs, THANK YOU... June 28, 2014
Rated 3.0 out of 5.0 by small pool The pool is very small and there were lots of people smoking around the pool area. June 26, 2014
Rated 2.0 out of 5.0 by Bathroom sub-standard I have sent several comments and emails requesting a credit for my stay and have not gotten a reply. I'm very disappointed in my whole experience and Holiday Inn. June 25, 2014
Rated 5.0 out of 5.0 Clean, Comfortable and Friendly We enjoyed staying at the Dandridge location on our way from Maryland to Alabama. The rooms were ready when we arrived and we enjoyed our stay. They have a nice outdoor pool, which we were not able to use due to a thunder storm. They have a nice selection of sports channels on their cable package. Breakfast was very good and ready when posted. June 23, 2014
Rated 5.0 out of 5.0 by Nice place, great people In the area for family gatherings. Location great for Morristown, Newport, Pigeon Forge and Dandridge, of course! June 22, 2014
Rated 2.0 out of 5.0 by Disappointed with customer service Secured a non- smoking room online, however when we arrived our room was on the second floor and directly across from rooms that were smoking rooms. The smoky smell permeated every bit of our room and could not be dissipated with the fan or air conditioning. We asked to switch rooms and the person at the front desk told us there was only one room left like ours and it had a broken television. As a rewards member for many years, I expected to be upgraded to a more expensive room if that's all that was available since my husband has a lot of trouble with smoky smells in rooms. When people ask for a non-smoking room, they fully expect for there to be no smoky odors anywhere on that floor. It made our stay rather uncomfortable. We've never had any trouble with Holiday Inn Express in the past and usually choose it first for our stays. Would have been nice to have been treated with a little more customer service. June 20, 2014
Rated 5.0 out of 5.0 by Great place!!! I can't think of any aspect of this Holiday Inn that did not exceed my expectations. Great breakfast!!! June 19, 2014
Rated 4.0 out of 5.0 by Great service From check in to check out all of the staff were great. June 14, 2014
Rated 2.0 out of 5.0 by Open carry Wasn't prepared for someone carrying a pistol on his hip in the breakfast room when I'm eating. Will be staying away from states and businesses that allow it!! June 12, 2014
Rated 5.0 out of 5.0 by Highly recommended Great experience - very friendly staff and clean rooms. Will definitely stay here again June 9, 2014
Rated 5.0 out of 5.0 by alb456 We were on our way to South Carolina and stopped for the night. Great place to stay, nice staff, will recommend! June 8, 2014
Rated 5.0 out of 5.0 by Friendly, helpful staff This hotel is on the eastern edge of Knoxville, TN. It was just what we needed in every way. The hotel is older but very clean and the beds were comfortable. The staff were all friendly and courteous. We will definitely stay here again. June 8, 2014
Rated 4.0 out of 5.0 by good experience hotel was comfortable and clean. No problems with this location June 5, 2014
Rated 3.0 out of 5.0 by Dirty towels old Overall nice place had old stain dirty looking towels June 1, 2014
Rated 5.0 out of 5.0 by Great Stay Excellent accommodations and service. Reservation process was effortless. Front desk staff was prepared and friendly May 30, 2014
Rated 5.0 out of 5.0 by Getting better Always enjoy my stay here. The staff is very friendly. And the room isalways great. May 30, 2014
Rated 5.0 out of 5.0 by Good experience, clean, pet friendly Our stay at Holiday Inn Express was great. The hotel was very clean as well as our room. The beds were comfortable and clean. The staff was courteous. Everything was great. The fact that your hotel is pet friendly is a HUGE plus. Pets are "family members" in today's world and we don't travel without our dog. My suggestion is to remain pet friendly and eliminate the weight limit. In my experience, I've found smaller dogs to be more of an issue than larger dogs in some cases. I've been on both sides of that fence!! ;) We were at your hotel for the 70th birthday party of my best friend's father. He has cancer and per his oncologist, this will be his last birthday. It was a special event. Thank you for a very pleasant stay. May 29, 2014
Rated 5.0 out of 5.0 by Charged more than advertised I booked through my IHG rewards and got a email conformation for the price the internet stated. Once I checked out I was charged $120 more than my email conformation price. This issue is still unresolved and I'm waiting on the manager to fix the problem. May 29, 2014
Rated 5.0 out of 5.0 by Great again Stayed here more than once. Everytime I stay here, everything is always great. May 26, 2014
Rated 5.0 out of 5.0 by Great property This property has a great location. It is close to the interstate highway and the downtown area. May 26, 2014
Rated 5.0 out of 5.0 by Great stay. Excellent accomodations. The rooms are nice and roomy. I was upgraded to a suite without asking. The staff was very professional. I would stay here again. May 23, 2014
Rated 5.0 out of 5.0 by Always great I have stayed here several times now. In fact the woman working the desk who is from Pittsburgh actually remembers me. And my stays are not frequent enough for someone to remember. The staff along with her are always very friendly. I have used the same room 3 times now and it is always clean. I would recommend this hotel to anyone. May 23, 2014
Rated 5.0 out of 5.0 by Great hotel second stay and I highly recommend. Great place. Good rest. I just wish the breakfast was earlier. At 6:30 is alittle late for a traveling business man. Other than that it's a great place to stay. May 10, 2014
Rated 1.0 out of 5.0 by Poor Management I frequently stay with Holiday Inn as I travel for work. This particular stay was with a group travel ball team. We negotiated a group rate which we all had to call in to make reservations versus online as I usually do. Upon arrival I was informed that I would not be eligible for the cheaper rate because I did not stay two nights which, was not mentioned when I made the reservation. I asked to speak with a manager upon check out after the not so good stay but there is not a manager working on Sundays. During the stay basic cabe channels did not work which the manager said he would call me back about and I am suer received many complaints about. Also the elevator did not work and ice machine on the first floor. I asked for the manager to give me a call and when he did he said that if I didn't like my rate or stay that I should have stayed somewhere else. I called corporate customer service and they advised me that a manager would call me back in two days well 4 days have passed....... May 1, 2014
Rated 5.0 out of 5.0 by Great Stay Went there with family for a baseball weekend at Carson-Newman Univ. Staff were great in recommending local restaurant's. The lady taking care of the breakfast room in morning was great. Was a very busy weekend with a basketball tournament and she always had food in their spots. Staff let us use the breakfast room for a family gathering and to play cards in. Hotel was being painted, so blue painters tape all around but was no big deal, They always had someone working the grounds to keep it clean, Highly recommend this Holiday Inn Express. April 8, 2014
Rated 4.0 out of 5.0 by room reserved not available I arrived to find that my reserved room was not available and that I had to stay in another type room. I was not informed of this until I checked in. March 20, 2014
Rated 5.0 out of 5.0 by Great service and value We have stayed at this hotel numerous times over the years. Always we've had excellent service, a clean comfortable room, and a great value for the room and breakfast. We highly recommend this hotel! March 11, 2014
Rated 1.0 out of 5.0 by dirty Dirty hotel rude staff Stale smoke smell everywhere March 10, 2014
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