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Rated 4.1 out of 5 by 141 reviewers.
Rated 3.0 out of 5.0 by Disappointed Having stayed in many Holiday Inn Express all over the US, I was disappointed in our first room, as well as, the room they moved us to. My "water walking" , a treatment for arthritis, went by the wayside when dirt balls were floating in the pool and the bottom looked like it had not been cleaned for several days. After experiencing the second room, I made the decision to be frank with the management in surveys. The reception staff did all they could do, they just did not have the available help to make it what I have learned to expect . September 6, 2013
Rated 5.0 out of 5.0 by Thanks Overall very good experience. I have rarely had a poor experience at a Holiday Inn Express. It is good to see some consistency. August 30, 2013
Rated 5.0 out of 5.0 by the lady front desk was awesome friendly staff and easy access. will stay again if by the area. August 27, 2013
Rated 5.0 out of 5.0 by Comfortable bed and very friendly staff Centrally located to all attractions. Staff was extremely friendly and helpful...everyday, on every shift. Room was very comfortable and quiet. Reasonably priced. Seems to be recently remodeled and in very good condition. August 11, 2013
Rated 5.0 out of 5.0 by Great Experience I had a great experience in the hotel. The room was excellent and the service was great. August 8, 2013
Rated 3.0 out of 5.0 by Noisy but great breakfast and comfortable bed The bed was superbly comfortable and I would have been able to relax if it hadn't been so noisy on the hallway outside my room. People coming and going until almost 1 a.m. My traveling companion's room was on the other wing and she had noisy people in the hallway AND upstairs from her. Breakfast was great - even scrambled eggs. Too bad it was so noisy. August 8, 2013
Rated 5.0 out of 5.0 by Very nice and dependable I've stayed at this Hotel many times over the past 10 years. Very good rooms and great service every time. ☺ August 3, 2013
Rated 2.0 out of 5.0 by Disappointing Experience I was disappointed that there were strands of dark hair scattered across the bathroom counter when I went into the room for the first time. The bedroom had a shabby appearance to it; the curtains were detached from the hardware and dragging on the floor. Finally, although there were signs posted asking guests to be quiet between 10:00 pm and 6:00 am, I was still awake at 1:30 am due to pounding footsteps overhead. The night clerk tried to resolve the problem at 1:00 am when I called the front desk, but the pounding continued. Not the hotel's fault, but this was just one more thing that contributed to a less than pleasant experience. August 2, 2013
Rated 5.0 out of 5.0 by Terrific Motel This motel ranks very close to the best we have ever stayed in...all the facilities were great and ALL the people were very cordial, friendly and cooperative. Will certaininly stay there again when we are in the area.... July 29, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service My stay at this hotel was excellent. The person checking me in was very friendly and helpful even though it was 10:00 at night. The beds were very comfortable. Everything was excellent. July 29, 2013
Rated 5.0 out of 5.0 by First time going thru Tennessee Very happy with the room size and beds! They were super high and super comfortable. We also had enough room to set up my son's pak n play for the night. We did not try the outside pool, breakfast was fine but we have had more of a selection at other HI Express's we've stayed at. Easy to find off the exit and close to restaurants, gas stations, etc. we will stay again if we need to travel down 81. July 27, 2013
Rated 5.0 out of 5.0 by Excellent Hotel My wife and I visit our family every year in Dandridge and stay here every year. The beds and pillows are very comfortable. It is an exceptionally well run/managed hotel. The rooms are always very clean, a nice variety of food at breakfast, the fruit fresh is updated dally. Simple things like fresh bananas without bruises show the attention to detail that runs throughout the property! This continues to be our "go-to" hotel. July 21, 2013
Rated 3.0 out of 5.0 by Overall good stay I was a little put off when I entered the Holiday Inn Dandridge because of the very strong aroma of a scented candle or spray. However since I was very tired after my flight from England and drive from North Carolina, I really needed a room. The room was very nice and initially there were no problems. However during my shower the next morning I realized that there was a wash cloth hanging on the curtain rod. I did not remove it and left it there and when I closed the shower curtain it was not visible. Which led me to believe that the cleaning staff must not have moved the shower curtain after the previous guest. I informed the staff on duty at the front desk about the problem. She initially didn't say much so I left to put my bags in my car. When I returned she told me that she was going to give me 1000 points on my rewards card. I didn't have a rewards card but my wife does (she's active duty Air Force) so I thought that's where she was going to put them. However afterwards I checked and realized she must have created an account and then gave me the points. Although at the time that is not what she indicated she was doing. Those 1000 points do nothing for me, I will probably never use them. I'm disappointed in the reaction of the staff about this incident. I would have appreciated a discount instead because now I feel as though my problem, although small, was pretty much disregarded. When we travel we usually try and look for a Holiday Inn Express to stay because we usually get good service and value. I'm hoping this is just an isolated incident. Thank you for your time. Richard McAllister July 18, 2013
Rated 1.0 out of 5.0 by Rudest desk clerk ever We stopped here last Saturday night. B. W. is the rudest desk Clerk that we've ever dealt with at any hotel. She had the audacity to say that we were lying when she had not quoted us a rate when we callled from the road an hour before check in. we arrived and she charged us 22% more than the internet rate. She was highly confrontational when I came back down to the desk to get sheets and pillows for the sofa bed, she insisted that they were in the room, they were not. She was the most unpleasant desk clerk anywhere. June 21, 2013
Rated 4.0 out of 5.0 by Comfortable, Clean and Convenient The HI Express in Dandridge is one of our favorite hotels for short stays when traveling to visit family. Not only is it the half-way point for our travel, this HI Express hotel is just off the highway, but yet so very quiet. We truly appreciate the courteous and professional staff; rooms are comfortable and clean; and the breakfast choices meet every family members needs. We travel with 2 "furry kids" so we are very happy this hotel is pet friendly. We've had at least 8 stays and we've never been disappointed. Thank you HI Express - Dandridge. . June 17, 2013
Rated 3.0 out of 5.0 by Aging Property Beds were at the end of serviceability. breakfast was not up to what we have come to expect from holiday In Express June 4, 2013
Rated 5.0 out of 5.0 by Nice!! This hotel is close to Smoky Mountains without all the traffic and at at goo value. Staff was very fiendly, helpful and polite. Rooms are very nice!! May 30, 2013
Rated 1.0 out of 5.0 by Room not ready Got there at 3:30 PM and room was not ready yet. Then when I came back at 5PM they ha given me another room without asking. Front desk lady was very nasty. May 27, 2013
Rated 5.0 out of 5.0 by great bed The hotel had a water leak but the staff was right on top of it. The water went off about 11:00 pm but was back on by 7:00 am Even with the problem the staff was great. May 17, 2013
Rated 5.0 out of 5.0 by GREAT HOTEL Very dependable, stay here many times. Clean and great service. May 11, 2013
Rated 1.0 out of 5.0 by Pass it by While furnishings are new and comfortable including the bed, chairs, tables and lamps, and the front desk attendant was quite friendly, everything else went downhill. Imagine entering your room to be greeted by a previous guest's towel hanging on the door, a flashing radio clock with the clock set for 6 hours earlier, and an unplugged bedside lamp that was impossible to plug in because the only receptacle was behind the king size bed which was immovable. The Internet was almost impossible to conduct any business of a sustained nature on. Beyond the room, there were large stains in the elevator's carpet, bare metal showing on painted surfaces at a back door and the door handle was very loose. There was only one icemaker inconvenient to those on second and third floors, the breakfast was mediocre, the TV in the breakfast room was blaring a politically-oriented cable network, and patrons were jammed into the tiny room in 30 heavy chairs and at 8 tables in a space that qualified for no more than two-thirds of those numbers. It seemed there must be no one checking on IHG properties in this area for this one surely qualifies as substandard by almost every other hotel we've been to. We won't be back. April 29, 2013
Rated 5.0 out of 5.0 by Highly recommend!!!!! Great staff and breakfast!!! Great stay and service! I took my softball team and they were very helpful and accommodating to us. Would stay there again without a second thought! April 18, 2013
Rated 5.0 out of 5.0 by Great Experience for me. I stayed 3 nights. I had moved from Texas with a rental truck full of furniture and belongings, plus hauling a car trailer. They had a place for my large truck and trailer to park. As I was getting my new home liveable for 3 days, the Holiday Inn Express was place of refuge and my home base. The staff were so very helpful and so very pleasant that I felt I convinced that my decision to move to this community in East Tennessee was a very good decision. They made me feel very welcome. Oh, and the room was in tip top shape, Applause. Applause. Applause. April 9, 2013
Rated 3.0 out of 5.0 by very good price very clean and nice place to stay, would stay again April 3, 2013
Rated 5.0 out of 5.0 by it was the best hotel experience i ever had I SPEND 320 NIGHTS A YEAR IN HOTELS BECAUSE OF MY JOB . I HAVE NEVER FELT SO WELCOMED AND AT HOME AS I WAS HERE.HATS OFF TO THE STAFF AND GOOD JOB!!!!!!!!!!! I HOPE MY WORK BRINGS ME BACK THERE.THANKS TO EVERYONE THAT MADE MY STAY SO COMFORTBLE. April 2, 2013
Rated 5.0 out of 5.0 by Great Stay Also Shoneys is located right across the street from the motel. March 31, 2013
Rated 5.0 out of 5.0 by A break in the car ride We decided to break up a 15 hour car drive into 2 days and selected this location to spend the night. The staff was extremely friendly and we were able to check in quickly. The room was clean and the bed was comfortable. We did not hear any noises from others in the hotel. We woke the next morning, got ready and had breakfast. I think that one of the morning people did not show up and the front desk person was working the breakfast area. You would not have really know except that she was absent from the front desk but she never missed a beat. Breakfast items were hot and ready to go. I would definitely stay here again. No complaints. March 22, 2013
Rated 5.0 out of 5.0 by Great Property! Staff was most accomodating in every way, rooms were fresh, clean and would positively recommend this property to anyone! March 18, 2013
Rated 5.0 out of 5.0 by Great staff Everyone at this location gets first class treatment from the staff.I have stayed here numerous times and will continue to do so. The beds are comfortable and the hotel is very clean. Recomending this location is easy to do. March 6, 2013
Rated 5.0 out of 5.0 by Easy access and friendly staff The staff was very friendly and knowledgable aouthe area. would stay here again if in the area March 5, 2013
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