Rated 4.1 out of 5 by 353
Rated 1.0 out of 5.0 by Pensfan66 Needs fixed
I have stayed in hundreds of Holiday Inn's and Holiday Inn express. It's easy to say it was the worst experience I ever had. The room smelled, the AC unit was noisy, the AC unit leaked on the floor and the carpet was wet. The ice machine was so loud from the hall way I could hear it from my room.
Also the person at the counter never mentioned my membership.
June 27, 2016
Rated 2.0 out of 5.0 by andy157 Not up to HIE standards stayed June 3, 2016
Although we were in a non smoking room, we were not informed our room was on a smoking floor. The stale smoky smell really hit us as we exited the elevator on the 3rd floor. There was a damp carpet near the AC unit which we noticed in the am in bare feet (yuck). The hot water was reversed in the shower which I discovered in the am as well. I mentioned each of these issues upon departing and asked if we could have a reduction in our price paid. The person on duty said only a manager could make the adjustment and they were not in. Never heard back from management. Upon reading other reviews, the wet carpet seems to be mentioned in more than just this review.
June 27, 2016
Rated 5.0 out of 5.0 by bugkiller1958 comfortable surroundings
I would tell all my friends about this location, close to Pigeon Forge
June 23, 2016