Rated 4.5 out of 5 by 155
Rated 4.0 out of 5.0 by Momofnew grad Comfortable Hotel Just Don't Leave Anything Behind
The hotel room was excellent. The room was clean and comfortable. The breakfast was perfect. If I had not accidentally left my cell phone charger and other chargers it would have been perfect. When I called to inquire about the items I left behind it turned to a less then successful trip. The staff made inquiries to see if the maintenance personnel could find the items left behind. They found a jack that one of the charger cords plugged into but not the cord and not the other charger. When I asked to speak to a manager I was told he was in a meeting. After 5 minutes they told me he would call me shortly. The manager did return my call shortly thereafter. He again stated they did not find all of the items. He said they would check again the next day with the housekeeping staff. The next day he called and left me a voice mail that no additional items were found. He never offered to return the item that was found nor to replace the items missing. I am disappointed that since a piece of the items left were found that they did not offer to send me the item found or replace the item.
December 21, 2014
Rated 5.0 out of 5.0 by HudSpit Great choice for close to Airport
Service and location are great choices for close access to FLL. Shuttle driver was very helpful to us and other guests!
Need some access to food if arriving late...or leaving early...as nothing is available!
December 20, 2014
Rated 5.0 out of 5.0 by Josh47 Great Service
Great HIE! Excellent front desk customer service as they were very welcoming and attentive to our needs. Great little pool with room to lay in the sun!
December 18, 2014