Rated 4.0 out of 5 by 10
Rated 2.0 out of 5.0 by HooterHoops No WiFi, No Help
When I first arrived, I found the WiFi was down. I called their help desk, who that traced the problem to a repeater near my room. They called the front desk to reset it and let me know when it was back up. I went to dinner in the mean time. When I returned, still no WiFi. I called the help desk again. They said they would call the front desk and walk them through the reset process. A half hour later, still no internet. I brought my laptop and phone to the lobby, still no WiFi. I showed this to the front desk clerk who basically said sorry, I don't know what to do. No offer to call someone else, nothing. The WiFi miraculously returned the next morning 1/2 hour before I checked out. Front desk was unapologetic and made no overture to reimburse me for a wasted night at heir hotel.
November 25, 2013
Rated 2.0 out of 5.0 by Greg1313 New Hotel run down neighborhood
New construction and close to airport.
Cancelled shuttle on us when we had a 6am flight.
Neighborhood not very good. Need car to find dining.
Most carry-outs in area would not deliver to Hotel.
Daytime staff did not speak or understand english.
Night staff was able to speak english and very helpfull.
Biggest problem is the area they are in. Hotel itself is nice and clean. People passed-out on sidewalk and still there an hour later when you are trying to find a place to eat does not leave a good impression.
November 21, 2013
Rated 5.0 out of 5.0 by galleo FAMILY STAY
I put up 2-Family members visiting from Michigan. The Hotel had been open almost 4-wks. when the arrived. I was able to UP-GRADE them as I'm a MEMBER of the HOTEL GROUP.
ALL THE STAFF FROM THE MGR. MR. ALVAREZ AND HIS ASSOC. were extremely cordial. My Family was most IMPRESSED BY THE BREAKFAST PRESANTATION TOO. The GYM was well appointed. Unfortunate the POOL hadn't opened yet but was on the 4TH FLOOR OUTSIDE THE BLDG. W/NICE FURN. on site for relaxing. I would DEFINITELY RECCOMEND IT!
November 19, 2013