Rated 4.3 out of 5 by 73
Rated 5.0 out of 5.0 by dennymau Exceptional service and room
Even though my husband and I had a reservation on Christmas Day, the customer service we received was exceptional. The room met all of our needs. Thank you so much.
December 30, 2013
Rated 3.0 out of 5.0 by shoreflash average
I have stayed here a couple of times and neither has been very special. While the rooms are nice, the air conditioning/heat is not very quiet nor does it work very well. Also, staff is not rude, but they are not what I would consider very helpful either. On my first stay here, I asked to have a room change since they placed me in a handicapped room (which I did not request) and all my request seemed to do was bother them. I also did not get moved.
Don't get me wrong, it was not a horrible experience, but for the money they want in that area (and the hotel does not have many choices very close to it for meals, etc.), one would think that the experience should be first class. The hotel also does not have a workout area -- this would be offsite.
I have tried this hotel twice now and am not sure I would return for a while.
November 18, 2013
Rated 5.0 out of 5.0 by Racefan2013 Racefan2013
Enjoyed the stay. Friendly staff. It was Nascar Race weekend and hotel was decorated. They also had a table of information for restuarants, etc in area. This was very helpful.
November 15, 2013
Rated 3.0 out of 5.0 by Shan23 Average stay
Decent price for an average stay. Breakfast is always good and consistent.
November 3, 2013
Rated 5.0 out of 5.0 by Racefan6555 Great hotel
This hotel is extremely clean, quiet and comfortable. I absolutely would not stay anywhere else when staying in Danville. The room was awesome. It was new and a/c, etc. worked great. I cannot say enough about the cleanliness and comfortableness of this room/hotel. Staff were friendly and attentive.
October 31, 2013
Rated 5.0 out of 5.0 by Hunter120 Great and entertaining service
Checked in and was informed that there would be pizza in the lobby at 5:30 pm and there was a blue grass quartet performing as well for great background entertainment. Hotel was packed with NASCAR fans and staff. Glad I got a room at the last minute.
October 30, 2013
Rated 5.0 out of 5.0 Comfy place and great staff
I've stayed here three times and will continue to do so when I visit this area. The weekly manager's reception is a nice touch and they serve fresh baked cookies and milk in the evenings. The staff is great.
October 13, 2013
Rated 4.0 out of 5.0 by osgsc Nice folks
Nice staff in usual HIE property. Excessively high pricing during race weekend, close to 3 times what I'd consider appropriate for this level hotel in a city the size of Danville
October 9, 2013
Rated 5.0 out of 5.0 by BullCity On the Dan River trail
Cool location on the Dan River trail. You can head out the door and walk right along the riverfront, towards downtown. Cross the river on an old railroad trestle that's now a foot bridge. Walk past the science museum (on the other side) and come back through the warehouse district. Stop at Lou's Antiques for a cold soda before taking the Patten St bridge back across to the river walk (and up to the hotel). Bring a camera to take pictures of turtles, herons and the old Dan River Mills.
And Billie at the front desk was awesome. Customer service is her middle name.
October 9, 2013
Rated 5.0 out of 5.0 by jlo1631 Very Clean and comfortable
We stayed here with our girls travel softball team and it was great. We came in tired and dirty and were welcomed into a great hotel. All the staff were very knowledgeable and friendly. We will stay here again if we are in the area.
October 2, 2013
Rated 5.0 out of 5.0 by adg078 Great Stay!
This was my first stay at this property and it was great! The staff were A+ and made me feel like family. The room was clean and fresh! I travel alot for business and I was able to relax and recharge after a long day. The riverwalk was an added bonus. The cookies and milk every evening is a nice touch! I will definitely stay here again when I am in Danville! Keep up the good work.
September 30, 2013
Rated 4.0 out of 5.0 by Traveling123 Helpful Staff a plus this time
I have stayed at this hotel multiple times. Some visits are better than others. This time the assigned room had a non-working internet connection. The desk clerk (Lisa) was quick to switch me to another room and the problem was solved. I stayed 10 nights and at checkout needed some help with logistics. The clerk (Mike) was helpful and everything worked out well. Thanks to all - this stay merits good ratings.
September 11, 2013
Rated 1.0 out of 5.0 by Traveling123 Reject Room # 123 if they try to stick you there
Stayed here 10 nights. In 2nd week, every few nights I would wake up at 4:40 am +/-. Finally realized it was due to some kind of banging going on next door. Bam, bam, bam - like somebody was throwing things on shelves or something. At checkout I said "There was a lot of noise at 4:40 in the morning on several occasions - not appreciated." Response? "Oh, dat room is next to da kitchen. You really have to bang dem sausage gravy cans to get 'em open. I don't know why they put anybody in that room." No "Sorry", "We'll make it right", "Go to heck", nothing.
September 1, 2013
Rated 5.0 out of 5.0 by CeeCeeBee85 All the comforts of home and great cookies too!
This facility was our home away from home for several nights as we visited family living in the area. During our travels we stayed at three different hotels. The Danville Holiday Inn Express was by far the BEST of the three. Our room was comfortable. Everything worked appropriately. The towels were some of the nicest I've ever experienced; soft, fluffy and clean. The breakfast options were nice. However, the pancake maker was broken during our stay. More fresh fruit options would have been nice too.
We would definitely stay here again. Oh, and the cookies were warm and fantastic.
August 24, 2013
Rated 4.0 out of 5.0 by Lali Nice and clean
Very clean hotel. Good breakfast and snacks throughout the day! Nice little pool outside for kids to enjoy!
August 9, 2013
Rated 1.0 out of 5.0 by Cannotbeleiveit1 No Air Conditioner
At 3:30AM on our last night the A/C unit went out. They could not fix it so they moved us to another room. We had to get our things together and move. Needless to say it was near impossible to go back to sleep. Checked with front desk on checking out and he said he would do use a favor by not charging us for the other room. Insult to injury. Everyone was kind ,except him , and did the best they could.
August 2, 2013
Rated 5.0 out of 5.0 by StateTraveler14 Great place to stay
I stay here every time I come to Danville. The rooms are always nice and the staff are generally nice. Out of 3 stays, the only issue I had was a rude breakfast worker.
July 31, 2013
Rated 5.0 out of 5.0 by bfitz57 Great service and beautiful views
I travel to Danville annually and the Holiday Inn Express is my favorite hotel in Danville by far. The staff is very friendly and goes the extra mile to ensure your stay is comfortable. The rooms are large and equipped with a fridge and microwave. The location overlooks the Dan River and has a scenic walk/bike trail.
July 6, 2013
Rated 3.0 out of 5.0 by MarthaWW Danville
I have stayed at the Holiday Inn Express in Danville numerous times and have always had a good experience. However, this time, the bed in my room was lumpy and terribly uncomfortable. This is the first time this has happened. I will be sure to not stay in that room again!
July 4, 2013
Rated 4.0 out of 5.0 by JamesWS Danville...circa 1975
The check in at the desk was fine and the clerk was friendly and helpful. Once I got to the room, I thought I had stepped into a time warp...back to 1975. The room was clean and the TV was OK, but it really was badly dated and in real need of a refresh. For about the same rates, many of the other HIE hotels I stay in are light years ahead in comfort and room setup. Since this is one of the few hotels in town, I will stay here again when working in the area, but I'll just have to find my old bell bottom jeans before checking in...
June 18, 2013
Rated 5.0 out of 5.0 by Chad42 Great stay
Everything was excellent. Front desk, breakfast and service. We had a very nice stay
June 3, 2013
Rated 3.0 out of 5.0 by ahall Don't pre-pay!
We stayed here for one night and pre-paid for our room. Well, upon check in the hotel charged our card again with an additional $15 for "incidentals". Of course, it takes 3 business days for the charge to be removed from our account - thank goodness we had extra money to spare. Spending the weekend away from home is expensive enough without the hotel deciding to charge your card an extra night's stay plus $15 to cover "incidentals". Totally aggravating!
May 14, 2013
Rated 5.0 out of 5.0 by veeron highly recommend
Very comfortable and clean.
Staff very helpful and friendly.
Breakfast had anything you could want. Even fresh pancakes!!
Popcorn in lobby at arrival.
Had a treat served around 7 (but I was not able to attend)
Overall a perfect stay!!!!
May 2, 2013
Rated 5.0 out of 5.0 by Edward27516 Exceeded Expectations
Room was very clean and nicely furnished, recently renovated. with latest upgrades including flat panel television, mini fridge and microwave. Staff was friendly and accommodating. Nice view of the Dan River and boardwalk. Good variety at breakfast, including an automatic pancake dispenser that I had not previously seen.
I only spent overnight, because I was attending a conference nearby, but I would have enjoyed an extra couple of nights to explore Danville's hstoric side.
March 28, 2013
Rated 4.0 out of 5.0 by Muckraker Very nice, minor glitches
My wife and I have been generally impressed with HIExpress sites, and Danville's fits the pattern in comfort and convenience. The staff is excellent, and the evening desk clerk, though only in the job for a week, was very knowledgeable and helpful. When the desk lamp was found to lack an on-switch, she immediately found and delivered a replacement. We could have used a shower cap, but there were none available -- the hotel had run out of them. And for breakfast, unfortunately, it ran out of bacon. Sausage, yes -- but never as good as bacon. And the orange juice machine was out of order. Still, I'd stay there again if I were ever in that area.
March 13, 2013
Rated 5.0 out of 5.0 by Art87 Great Service, Caring Staff
The Staff and management at this properity go out of their way to make sure you are confortable and all your needs are met.
February 27, 2013
Rated 3.0 out of 5.0 by Jnew Hard bed
The only reason I cancelled my scheduled repeat stay is that the mattress was not comfortable, just too hard. All else OK.
February 24, 2013
Rated 5.0 out of 5.0 by Kate65 Very nice, clean, comfortable hotel
Convenient location, friendly staff; would stay here again when in area. The bottled water and snack on arrival was appreciated!
February 4, 2013
Rated 5.0 out of 5.0 by Rebecca17 Great value ! Clean !
Everything seemed fresh and met all of our needs! The location was near the settings we needed and many options of places to eat nearby. Breakfast had good choices. Would be happy to go back. We enjoyed snack on arrival for being a member.
January 26, 2013
Rated 5.0 out of 5.0 by CoreyR A very good hotel
This hotel has a friendly staff who are great to get along with, especially if you stay there frequently. It is on the Riverwalk Trail and has bicycles to loan to guests which, to me, is better than the average "workout room" and it is convienently located.
The hotel also has a deck, overlooking he Dan river. Great for fishing from, if you have time in the evenings.
January 22, 2013