Rated 3.5 out of 5 by 98
Rated 3.0 out of 5.0 by Houston38851 Guest should be contacted when a hotel is under construction.
I don't think I would have changed hotels but HI could email.
September 4, 2014
Rated 5.0 out of 5.0 by AprilGurl Fairhope Holiday Inn Express
Although this trip was not for a vacation, rather a funeral, our stay was great. The location couldn't be any better since my family lives within walking distance of the property. The spacious rooms were extremely comfortable. Everyday there was plenty of clean linens and towels. And the hotel was extremely quiet. This was inspite of the construction that was taking place on the property. Breakfast was moved to a conference room, but each morning of our stay it was open promptly at the designated time. Due to the time of our return flight out of Pensacola, FL, we thought that we would have to forfeit breakfast. However, the staff assured us that she would be open on time, and if we needed to stop down earlier, we were free to dine on what was already out and in place.
September 4, 2014
Rated 3.0 out of 5.0 by DMGM Under Construction
The lobby had plywood up on all of the walls when you walk in, the hallway to the elevator only allowed for one person at a time to walk down and the free breakfast was located in a back building.
September 4, 2014
Rated 2.0 out of 5.0 by Te2014 Under Construction
We recently stated in this HIE. In August 2014, this hotel is under construction and is being remodeled. The property is very dated; the carpet and furniture are old. The breakfast area has been relocated to an adjoining building's conference room. It was not clean. After the remodeling is complete, this may be a nice place to stay.
On the positive side, the bed was clean and seemed new. If you just need a place to sleep, this may be the most important factor. Also, the hotel is in a good location.
August 20, 2014
Rated 1.0 out of 5.0 by Toolguy13 What a difference a few months makes
We stayed at this Holiday Inn Express in the early spring, and had a wonderful visit. We returned last week, expecting the same experience. We were terribly disappointed.
The first room we were given had wet carpet. We returned to the front desk and asked for another room. The second room was very small, and had only a queen size bed (not what we had reserved) and the carpet was also wet, though not as bad as the first room.
The hotel is under renovation and the noise of hammer-drills echoed throughout the building all during the day. After the first night, we requested a discount due to the noise and the renovations, not having the size bed we had reserved, and the breakfast being in a different building from our room and rather unappetizing. We expressed our displeasure with everything, but the staff would not budge on the room rate.
We had booked three nights, but we checked out after the first night and moved across the street. The other hotel was clean, quiet, had a nice room with a king size bed, and was $30 cheaper per night. We will stay there from now on.
August 18, 2014
Rated 4.0 out of 5.0 by LPWC Great stay
We've been staying here for over 15 years when we come to Fairhope, AL from when it first opened.
August 15, 2014
Rated 5.0 out of 5.0 by OPNS155 The staff
The staff were all great at this location. With the property under renovation they worked very hard to make sure that it did not interfere with our needs
August 7, 2014
Rated 3.0 out of 5.0 by Hebert construction
Construction / Remodeling were the only reasons some areas were not up to Holiday Inn standards
August 5, 2014
Rated 5.0 out of 5.0 Fairhope Al. Holidayinn express
Me and my family stayed here 6 nights 7 days
The room we stayed in was better than any I stayed in ever at Holiday Inn express. Keep in mind I travel the whole state of Ms. And stay in Holiday Inn express only. .week after week.
Management is awesome here, in fact He stayed here 6 months himself so he would and could let people know the comfort of their stay. My 11 year left several dollars in the room after we came back he said dad my money is right here they set a cup on it so it would not blow off. Honest employee's that's a plus.
The kitchen cook is a awesome cook and very nice with hospitality
Staff Is awesome! !!! They are remodeling but never interfered with our stay.
It will be so much better and nicer even after remodeling
You should consider here yes......
I recommend it much!!!!!!!!
Oh I asked for a fan cause I need fan to help me sleep with noise
They said let me find you one Mr. WOODS
August 4, 2014
Rated 5.0 out of 5.0 by Doc John Great Place in a Fantastic Town
On March 31st. 2014 we were on a extended road trip from Waukegan,Il. to Kissimmee, Fl. for a baby shower and then continued our vacation along the Gulf Coast to Mississippi, Louisiana,Texas and North through Arkansas,Kansas and Missouri. Of all the hotels we stayed at, these folks were the friendliest staff that we encountered. We were so pleased with the front desk person that helped us on the computer and for suggesting local sights and restaurants to visit.
I noticed many reviews stating that while they were there that the construction bothered them. We didn't experience any problems and everything worked fine in our rooms and breakfast was great. I think people have to realize that this establishment can't shut down while improving the hotel and their amenities. We never experienced any excessive noise during our visit.
Staying at this hotel helped influence us enough to actually plan a two week vacation in early 2015 to enjoy the entire area. And you can bet we will be staying at this hotel.
August 3, 2014
Rated 3.0 out of 5.0 by 24Tejas renovations in progress
Nice property on big lot but the current renovations are troublesome. TV did not work. Shower curtain too short, left water every where. Bath is a very dated old holiday inn layout.
If the baths are enlarged &/or updated with the renovation it should be a nice property.
July 30, 2014
Rated 2.0 out of 5.0 by construction warning Under construction - beware
The first building of this hotel is under renovation. There are construction materials and workers everywhere and they are loud, especially on Sunday morning. The rooms are clearly not ready with wires hanging from walls and painters tape. The cable is not hooked up in all rooms. Broken faucets are not yet replaced.
No discounts or consideration given for all the inconveniences.
July 29, 2014
Rated 4.0 out of 5.0 2 nts July 23 - 25
They are remodeling I am sure it will be really nice when finished anyway staff was able to direct me to downtown Fairhope Thank you - breakfast was decent - typical Hotel breakfast - room was quiet workmen stopped working at around 5 no noise at night able to get a good sleep bathrooms are small but really not an issue overall we stayed here because the rate was slightly lower than on the beach and we really wanted to be away from all of that hustle and bustle even though we drove down to the beach one day
July 28, 2014
Rated 5.0 out of 5.0 by shorty99 Great Staff, Great Beds!
The staff was extremely nice and helpful at all times. The breakfast was great. We enjoyed our stay.
July 28, 2014
Rated 4.0 out of 5.0 by InfrequentFlyerMiles Great Value!
Clean hotel, felt safe--definitely would recommend for a no frills but still pleasant experience in Fair Hope. Can't beat the price for what you get!
July 23, 2014
Rated 5.0 out of 5.0 by Nice Old Dawg Much better than expected
We had to get a last minute room and found the hotel room at a reasonable price. THe property is going thru a total renovation but the only downside was parking was limited and the breakfast set up in the conference room. The room was very nice, comfortable and updated. The TV only had a few limited channels which was brought to the front desks attention but no remedy. It was a good value considering the rates on limited rooms available in the Orange Beach Gulf Shores area. I would stay there again.
July 22, 2014
Rated 5.0 out of 5.0 by McDonald2014 Best hotel experience ever!!
I'm not someone who will go and write a review after staying somewhere, but this hotel deserves to be praised.This was the best hotel experience I have ever had and have stayed at a lot over the years. The staff was the best ever and helped in every way possible to make sure our stay was the best. I could go on and on about how great our stay at his hotel was and wish I could give them 10 stars.
July 12, 2014
Rated 4.0 out of 5.0 by Melhop Friendliest staff and great pool!
The staff was amazing very pleasant and helpful. it would be worth staying again just to interact with the girls at the desk! they were eager to please and accommodating even on a busy holiday weekend.
The salt water pool was crystal clear and relaxing. The fresh pancakes and biscuits and gravy at breakfast were great!
It is under renovation so i expect it to be even better on future visits.
I would recommend this hotel and would go back!
July 9, 2014
Rated 4.0 out of 5.0 by russkull Friendly and convenient
Easy stay, no stress. Good free breakfast with choices. fridge in room and available washer dryer (who brings detergent with them). Carpet had been shampooed but didn't dry so room was musty. Had to run noisy AC to freshen air. They are doing a remodel and the carpet is going to be replaced, so don't worry about that. There is a pool and gym. Otherwise, everything was perfect.
July 9, 2014
Rated 3.0 out of 5.0 by AlaSummer Second choice
This is our second stay at this hotel. The location is ideal. The employees are very friendly and welcoming.
There is ongoing construction at this hotel, which was also going on the last time we stayed here last year. I have not seen this mentioned anywhere, and it is something that guests should be aware of.
The rooms and property are not great. There are no luggage racks in the rooms, the bathrooms and room entryways are tiny and dark. Hallway floors were not clean, and the pool and pool area was not clean at all.
Our first choice hotel for this area provides higher quality for a lower rate. We would like this HI Express to be our first choice because it is in such a better location for us and the staff is so friendly and helpful, but since we can pay less for a better experience just a mile or so away, we will continue to choose this property only as a last resort.
July 1, 2014
Rated 4.0 out of 5.0 by happytraveler007 Stay here
Excellent breakfast wait staff. Even thought the hotel was being remodeled, it was kept clean and quiet. We would definitely stay here again.
June 30, 2014
Rated 3.0 out of 5.0 by andyh0411 Great location, friendly service --- HARD beds
If you have a bad back and need a stiff mattress - this hotel is for you! If you desire comfort while you sleep... may want to look for another option.
Overall however, this hotel is reasonably priced, cleaner than most, safe, secure and smells good. A decent place to sleep while you're on a business trip.
June 26, 2014
Rated 5.0 out of 5.0 by cowhima Holiday Inn Express - Fairhope, Al
The ladies at this hotel were as nice as I have experienced anywhere. We had car trouble the moment we pulled into the parking lot. The attendant was very helpful in finding a reliable auto shop that was able to make repairs to my car. They were fun, approachable and easy to talk to.
June 24, 2014
Rated 5.0 out of 5.0 by mdecember Spacious room and good A/C
Rooms were very nice and clean. A/C worked great.
Negative - no option to watch/purchase movies.
June 24, 2014
Rated 5.0 out of 5.0 by GigiD Excellent customer service
This is our second year to choose this facility for our family vacation. The breakfast is always delicious. The pool is always clean.
The staff members will go out of their way to make your stay a pleasant one.
June 22, 2014
Rated 4.0 out of 5.0 by Sophia19851804 Family Trip Excellent
We had a great experience with the hotel. Everything from the breakfast to the comfortable bed was wonderful. The only exception is the bathroom, we had a very small bathroom. I have 2 children and a husband, it was very uncomfortable when trying to give my children baths. I only wish we had a slightly bigger bathroom, then everything would have been perfect.
June 20, 2014
Rated 1.0 out of 5.0 by mixedvet Too dark to see
The bathroom light did not work. The bathroom was so dark you could not safely use it. You stay at a hotel for two main reasons: 1 to get some sleep and 2 to get shower and shave. It is a substandard and poor experience when only half of the expectations are met.
June 18, 2014
Rated 5.0 out of 5.0 by teach 100 fairhope holiday inn
i welcome the opportunity to say EVERYTHING GOOD about this holiday inn fairhope experience. beginning to believe this survey is taking too long however. the staff (in all aspects) were absolutely awesome
June 18, 2014
Rated 4.0 out of 5.0 by Edwin96 服务很好，居住舒适
June 17, 2014
Rated 2.0 out of 5.0 by SoftballPatriots no queen beds as stated
Charged more than quoted
no queen beds as stated in ads
no wireless service as stated
loud noises upstairs room unable to sleep
no trash bags put into cans from house keeping
phone did not work. could not get a wake up call
dayshift hotel staff rude
never spoke with a manager after requesting
management never on duty
June 15, 2014