Rated 4.3 out of 5 by 257
Rated 5.0 out of 5.0 by Nice J Always a pleasure
Always a pleasure
Very friendly and kind staff even with very late check in.
Makes you feel at home.
August 11, 2014
Rated 5.0 out of 5.0 by Bravo14b Just what I needed.
Friendly welcome after a long hard day's work with great customer service from Violet on reception. Good sized room. Speedy service with dinner made the evening go well.
August 7, 2014
Rated 2.0 out of 5.0 by christraveller1956 poor value
Dont waste your money staying here. I stay in many ihg locations and though the staff were good and helpful the facility was visually drab, dull and unwelcoming . Food is not srrved after 9.30pm. No atmosphere. Cold and unwelcoming. Intrusive background music.
August 7, 2014
Rated 5.0 out of 5.0 by giveup pleasant and relaxing break
My Wife and I stay in Dartford on a bi-monthly basis we prefer to stay at this hotel when possible.
August 6, 2014
Rated 5.0 out of 5.0 by Dicky do Dah One of the best 'budget' hotels we have stayed at
Friendly receptionist, choice of rooms/floors, great shower in room. Breakfast was good, considering its 'free'
August 5, 2014
Rated 4.0 out of 5.0 by ingosixx Good
For an Express they are ticking all the boxes.
Quick check in, Good internet, Good food, and Good sleep
Keep it up !
August 2, 2014
Rated 5.0 out of 5.0 by Trinity13 Friendly taff and good service
The young lady who checked me in was very friendly and welcoming and recognised my Platinum Priority Club membership by offering a free drink voucher or a bonus points voucher.
The air conditioning in my room did not work so a change of room was arranged immediately.
I would certainly stay here again if in the area,
July 31, 2014
Rated 5.0 out of 5.0 by bladder100 18th July 2014
Dinner menu was very poor. No seasoning. No dressings.
Tasteless. Very expensive.
Drinks too, massively expensive.
July 31, 2014
Rated 3.0 out of 5.0 by dpehols Parking Problems
Please be aware that parking at this hotel is managed by a separate company and they will demand/fine you £100 if you do not ensure your car registration is logged with reception.
July 29, 2014
Rated 1.0 out of 5.0 by G M F POOR WELCOMING AND PARKING FINE!
HOW DID I RECEIVED A PARKING FINE WHEN BOOKING IN WITH RECEPTION
July 28, 2014
Rated 5.0 out of 5.0 by digirl Excellent overnight stay
We had a very good overnight stay at the Holiday Inn.
Excellent Service from the staff on reception and in the bar area.
Would stay again if travelling from Ebbsfleet.
July 28, 2014
Rated 4.0 out of 5.0 Good value business stopover
Very pleasant - the air conditioning was very welcome - staff very attentive and the beer was deliciously cool
July 28, 2014
Rated 4.0 out of 5.0 by artois 01 Thanks to all Staff
Thank you all for an enjoyable stay, All staff here are pleasant and helpful, nothing is ever to0 much trouble. and with a nice outdoor space to enjoy the evening sun.
New menu is very enjoyable for an evening meal and the pizzas are really yummy.
July 25, 2014
Rated 2.0 out of 5.0 by Finnfamily4 Bad location and extremely poor customer service
First of all, if you don´t have car, don´t choose this hotel. The location is so far away from Dartford center, railway station etc. There is no shop or restaurant near. We had to always take bus if we needed to go somewhere. And most of our money went to transport tickets. And in the evening if you feel hungry, only choise is the hotels own restaurant or order takeaway.
Also Dartford is out of 6 zones so you can not use oyster card, you have to always buy ticket, so we went only once in center of London.
From the moment we arrived to hotel to the time of leaving, the receptionists were so busy to talk with their phones or hiding somewhere. Staffs service attitude were quite arrogant and proud also. We didn´t even want to ask any help, even if we would have need it. And we stayed 7 nights in hotel, so I could have expected little bit more effort from the staff to make us feel welcome, happy and satisfied.
Also our children could understand the poor level of service. Nobody of the staff said anything for the children so my daughter said when we left that she didn´t want to say even bye bye for the staff, because they have not been nice to us.
Luckily the cleaners were so polite and nice and they did excellent work:everyday they made our room so clean and tidy. So maybe the reception workers should learn something from the cleaners service attitude!
July 24, 2014
Rated 5.0 out of 5.0 by Bird1 A motorway haven!
Some of the best service I've experienced. Early morning or late at night no request was too much trouble for the staff.
Easy access to both the town and the motorway it was a perfect traveller's rest!
The bathroom was clean and functional and the bed clean and comfortable. The only downside was the condition of the sofa and chair which were shabby very stained and in poor condition.
The breakfast was average. The juices (orange and apple) were very watery from poorly mixed/inadequate concentrate. The cooked breakfast was the usual brand of cheap sausage, scrambled egg and beans. Could benefit from a few more quality products. But again the staff were friendly and the dining experience therefore felt better than the food on offer! But there was plenty to eat and it did the job!
Loved the extended check out facility! Would recommend this hotel as a value for money option.
July 22, 2014
Rated 5.0 out of 5.0 by Wetspanner An oasis at the end of a troubled day.
A last minute decision to book, due to issues on the motorway. And what an excellent choice I made. From initial phone enquiry to arriving, checking in and eating, the service was efficient and faultless. Everything was covered, explained and pointed out. Nothing was a problem to the front desk staff or bar staff, considering how busy it was, they were all smiling and courteous. 10/10.
July 20, 2014
Rated 5.0 out of 5.0 by Jojo1972 Friendly staff and comfortable bed
Welcomed from the outset and all staff memebers where really helpful.
Bedroom was really clean and tidy and bed was awesome and I got the best nights sleep that I'd had in ages!!
July 17, 2014
Rated 3.0 out of 5.0 by cat5man Bring your own mattress!
Everything about my room was fine, except for the rock-hard mattress. It would probably be okay for somebody who weighed average weight or above. I, however, weigh about 8 1/2 stone, so for me it was like laying on a rock! Very uncomfortable. I didn't sleep very well...
July 17, 2014
Rated 5.0 out of 5.0 by acg38 Comfy bed
Excellent value for money, comfy beds, clean room and bathroom. If I had one gripe it's that there wasn't enough milk for us both to fully enjoy our early morning cuppa.
July 16, 2014
Rated 4.0 out of 5.0 by Paddydog Great service
Stayed in July for two nights, Hotel is a little difficult to find off the main road. Both the inside and outside public areas are well presented. Bedroom and bathroom very clean and tidy. Towels where a little thin, but not to bad. Bed comfortable and TV excellent. Air con did not work but staff very helpfully in trying to remedy the problem. (Especially Rebecca on reception)
Breakfast is not great but edible.
July 10, 2014
Rated 5.0 out of 5.0 by AnnabelleB Pleasant Room good service
This was a quick stop-over and was very convenient.
The rooms were pleasant and very comfortable and the staff were friendly and helpfull. We had a quick meal in the evening although a small menu was well cooked.
Breakfast was very good and agin staff were very helpful.
July 9, 2014
Rated 5.0 out of 5.0 by Emben Highly recommended to stay ,at this HOLIDAY INN ,DARTFORD
Despite being right next to the M25 / Dartford Tunnel, you couldn't hear any traffic from inside the room which was nice. Decent quality accommodation for a reasonable price, The bar was pleasant and service was quick,
The only problem was finding the Hotel.,
we missed the turn in,with heavy traffic
I think a few signs posts on the roundabouts would not go amiss.
July 8, 2014
Rated 5.0 out of 5.0 by natasha57 great service
i have stayed at the holiday inn several times, we have always been greeted by warm and friendly staff, this time we had requested a cot as we had our grandson with us which was ready and waiting in the room. have never had any problems, rooms are always clean and tidy, and you get a choice of pillows.
June 25, 2014
Rated 5.0 out of 5.0 by chris01254 Lovely stay
great room with a great view of the QE11 Bridge, really comfortable beds and a nice big flat screen TV. Breakfast was as expected and the first time we have sampled the evening meal, was very tasty and good value too.
Great position for Brands Hatch at the right price.
If ever i can find a Holiday Inn Express near my destination I will always go there for guaranteed quality all round.
June 11, 2014
Rated 5.0 out of 5.0 Great hotel, very clean rooms and comfortable beds
The hotel is very clean, comfortable and good value for money. I have stayed there many times. My only complaint is, my last two visits have been slightly disappointing due to the staff not coping with the rush at breakfast. A number of items ran out, they were replaced, but it was then too late for me and my team, we could not wait.
June 10, 2014
Rated 5.0 out of 5.0 by Viv61 Very comfortable bed and great staff
On arrival the hotel could not find our booking. This was because their email system had a fault on the day we booked and they had not received our booking. However they quickly sorted this out and gave us a complimentary drink for the inconvenience. The room was big and roomy with a sofa and a king size bed which was so comfy. Breakfast was tasty with a good selection of hot and cold buffet items. It was constantly being filled up through out the breakfast hrs. We use this hotel when visiting family in the area. Again we were not disappointed with the service we received.
June 9, 2014
Rated 4.0 out of 5.0 by ddw7476 Comfortable
The service received at all times was excellent and the staff were very good. The choice of food was limited and the quality was not that good. You could not fault anyother aspect of my stay
June 9, 2014
Rated 5.0 out of 5.0 by Ben1975 Dartford
Despite being right next to the M25 / Dartford Tunnel, you couldn't hear any traffic from inside the room which was nice. Decent quality accommodation for a reasonable price, with the added bonus of free breakfast and wifi. The bar was pleasant and service was quick despite the hotel being full. There was a good variety of food available for breakfast, although it would have been even better with bacon available!
June 3, 2014
Rated 2.0 out of 5.0 by shorty1 good location but poor standard
hotel was a fair price and great location for overnight stop off before going onto france in the morning but had a problem with the room not having a cot as requested and a faulty air con unit overflowing over my son resulted in calling out maintenance at midnight when all we wanted to do was relax ready to continue our jurney in the morning
the hotel staff tried to sort the problem with the air con unit but the 2 people who came to fix it were managers and didnt have a clue what they were doing it was very shambolic
June 3, 2014
Rated 2.0 out of 5.0 by matt32a very dissapointed
I had high expectations from outside look it seems well built and clean lobby is nice staff ok. But on entering room was let down had broken ac unit a door with missing screw then it wouldnt close. On next day complaining was moved rooms next room had socket hanging off a light fitting loose on wall the bed had been pulled from wall exposing wallpaper was not good. Breakfast was hot but not much choice bacon was gone no top very quickly found drinks very expensive and not much variety. E mailed customer service terribly unhelpful response.
June 2, 2014