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Rated 4.3 out of 5 by 285 reviewers.
Rated 3.0 out of 5.0 by Good service but bad air con Air con refused to turn off and was freezing cold - had a mind of its own. Worst night sleep in a long time Service from the staff and food were good, rooms clean May 27, 2014
Rated 5.0 out of 5.0 by Very helpful staf Nothing was too much trouble for the staff in this hotel. A lovely group of people who value the guests. On the downside the lighting in the room (overhead and desk area) is not strong enough for sustained paperwork in the evening. May 23, 2014
Rated 5.0 out of 5.0 by great service at check in On arrival checked in by a very efficient member of staff sorry can not remember his name I think it started with O. He went through all the details and gave us our room key we were on the first floor over looking the front off the hotel the room was a good size we had decided to book just one room for myself my husband and my dad to save money so they had made up the sofa bed which he said was ok the room was very clean with plenty off towels the only thing that wasn't checked as there was 3 adults in the room was the amount off mugs etc as you pay extra for 3rd person I feel this should have been checked. Breakfast was nice hot and cold choices and plenty of tea and coffee.We would all return again . May 21, 2014
Rated 4.0 out of 5.0 by overall very good, great view of Dartford Bridge Overall very good. Only problem for us was difficulty in regulating the room temperature and we felt cold in the night. Specific gluten free breakfast options would be good. Great parking, quiet location. The fridge with drinks to buy was good. May 21, 2014
Rated 4.0 out of 5.0 by Disapointed on this occasion Having stayed here for the last 4 years I have never had any issues and always found it very comfortable and the staff good. However, on this occasion I was advised I was not booked in and the hotel was full. My office had booked the week before by email. Once the hotel had received a second email with proof of this, miraculously there was an available room. I had to wait at reception for half an hour while this was sorted out. At one stage I had put my luggage back in the car to drive off! May 20, 2014
Rated 5.0 out of 5.0 by I like the greeting when arriving and the excellent service I like the way your staff are so helpful if you should require any additional information when staying there. Nothing is to much trouble. May 16, 2014
Rated 5.0 out of 5.0 by 5 Star all the way An excellent hotel, with high quality, friendly courteous staff. Excellent menu for evening meals and a very comprehensive choice for breakfast. Highly recommended. May 14, 2014
Rated 5.0 out of 5.0 by Great service and quiet Would recommend to others. Was everything we wanted, apart from no bacon lol. Staff were very friendly. Loved it and great location xx May 10, 2014
Rated 4.0 out of 5.0 by Great service, reception staff very helpful nothing is too much trouble I have used the HIE Dartford a few times for a group booking and I have always found the service fantastic and would recommend this hotel. May 7, 2014
Rated 4.0 out of 5.0 by Another good Holiday Inn Express Ticked all the boxes for me - but why won't Holiday Inn Express serve bacon for breakfast! May 5, 2014
Rated 5.0 out of 5.0 by friendly staff i have been in the holiday inn express dartford now for the last 8 weeks through business and i must say have found the staff very helpful and friendly on every occasion they cannot do enough for you the only little gripe i have is when you come down to breakfast and you would like to listen to news on tv im afraid you cannot as you have to listen to piped music instead on enquiring about this was told it is company policy i think someone needs to review this apart from this an excellent stay May 3, 2014
Rated 5.0 out of 5.0 by Allround good value Excellent location, clean room, excellent breakfast and friendly efficient staff. Happy to recommend. May 2, 2014
Rated 5.0 out of 5.0 by Good quality stay at reasonable price We had a two night stay at the Dartford, Holiday Inn, This was our first stay at this hotel as we usually stay at the Dartford Hilton when we visit the area for the BSB motorcycling racing. We were not disappointed, the standards of the rooms where on a par with the Hilton guest room. The only thing that the Hilton beat the Holiday Inn on was the food, the standards at the Hilton were higher but obviously cost considerably more. We would gladly stay at this hotel again and recommend it to other people who are looking for a good standard hotel at the reasonable price, April 28, 2014
Rated 4.0 out of 5.0 by Comfortable Stay I stayed in this hotel one night en route to France via the Ferry. I arrived very early at the hotel (~10:45 am) due to an unexpectedly quick drive down from the northeast. Staff were very accomodating and worked to have house keeping prepare our rooms. Having been on the road for over a week this was very much appreciated! Check-in staff were incredibly friendly and went out of their way to make sure everything was taken care of. One of the most friendly check-in experiences I have had in the UK. The hotel is comfortable, simple but clean rooms and a nice little bar down stairs. April 23, 2014
Rated 3.0 out of 5.0 Car Parking It is very ridiculous to have been issued with a parking Fine after my stay at this hotel. I have complied by entering my Car Reg on the system as to safe guard against this but it still does happened causing a great embarrassment. ParkingEye car Park should do a more thorough job before issuing Parking fine to bona-fide guests in the future. April 14, 2014
Rated 4.0 out of 5.0 by Amazing staff and huge towels Staff were really helpful and I was surprised by the great quality of the towels for am Express, above expectations. Car park had plenty of space and hotel is really easy to access from M25 April 14, 2014
Rated 5.0 out of 5.0 by Comfortable Fantastic hotel, with wonderful staff. Stayed at hotel with my 10 year old son as we're having work done at our house. His first comment 'mummy they're very nice here'. We've stayed twice in the past 10 days. Very comfortable, clean and in a good location for M25, Crossing into Thurrock/Lakeside. Will definitely use again. April 12, 2014
Rated 5.0 out of 5.0 by Good service Staff are friendly, evening meal was to a good quality. the room was clean and tidy. would stay again when i am in the area April 11, 2014
Rated 5.0 out of 5.0 by good service all staff were friendly and helpful along with good service.rooms were fresh and clean on arrival with a good comfortable bed. April 10, 2014
Rated 5.0 out of 5.0 by Surprise Surprise! Excellent Value for a quick stay, which for us was 1 night Would love to try more exotic locations for a longer stay would the price and the excellent service prevail. Have joined the reward system and would definitely, look for a HI Express in any future location we would visit. Are members of 2 other chain hotel rewards system for years but now would try this one first Thank You April 7, 2014
Rated 4.0 out of 5.0 by Clean and comfortable 1st time we have stayed at a Holiday inn express and it will not be the last. Out stay was very comfortable, it was a warm night and the quilt was very thick and heavy but the bed itself was very soft and cosy. The staff were pleasant and welcoming and we even managed to check in early which was a bonus. Breakfast was good although at very busy times I can imagine the restaurant and breakfast bar could get a bit cramped but it had everything we needed and we would recommend a stay here April 7, 2014
Rated 5.0 out of 5.0 by Kenpo Kwai International course The best value hotel in the Dartford area without doubt April 5, 2014
Rated 5.0 out of 5.0 by Comfortable overnight stay We booked this hotel as we were meeting up with friends for a meal. The quality and standard of the hotel and its rooms surpassed our expectations. The only downside for us was the very high cost of drinks at the bar (even for soft drinks) and that the bar area was very noisy as there was a large screen TV on, which competed with the volume of conversations. Dinner was a relaxing experience, not rushed, even though we were a large group. The portions were very generous and all food was freshly prepared. Despite the hotel being full, there was no noise from the adjoining rooms or corridor. Breakfast in the morning was ample for our needs. April 2, 2014
Rated 4.0 out of 5.0 by Enjoyable Stay Overall had an enjoyable and comfortable stay in line with what I had expected. Whilst it was good to be able to watch some football whilst enjoying a meal, it would have been better not to have had a TV facing the Bar as this meant that access to the bar area to order food and drinks was difficult due to the amount of people watching TV. Reception staff friendly and helpful. Some younger Bar staff appeared to be more interested in talking to customers rather than serving those still waiting. March 31, 2014
Rated 5.0 out of 5.0 by Great location great service The location of this hotel is ideal for visiting friends and family on the south side of the Thames in Kent. It is easily found and accessed. The security of the car park and the feeling of being safe is paramount, this hotel covers both of these concerns. Enjoy your stay... March 29, 2014
Rated 5.0 out of 5.0 by friendly weekend stay This was the perfect place to stay for a weekend of shopping nearby, the staff are friendly and very helpful, a comfy and spacious room. March 26, 2014
Rated 5.0 out of 5.0 by Two nights near Bluewater If you have stayed at a UK Holiday Inn Express any where else in the country, you know what to expect. Except this is near the Bluewater mega mall, and your wife and daughter can go and spend spend spend to their hearts content while you sit in a Costa Coffee. As with the other HIE I have stayed at this one has great attentive staff (particularly Jes), comfy beds and showers rather than baths. Try and get a room on the back of the building as there is some traffic noise on the front, but nothing too intrusive. March 24, 2014
Rated 5.0 out of 5.0 by Excellent Always a good customer service and staff as usual excellent... March 23, 2014
Rated 4.0 out of 5.0 by one night stay Staff very friendly and helpful. The room needed a little cosmetic work to bring it up to good. The main problem with the room was the temperature and the positioning of the heater which was right over one side of the bed. As you need to use your key for the electric the room was cold to return to. Unfortunately there were a couple of cold spots in the lounge area to caused by the air conditioning system. Regardless of these negative comments we would stay again at this hotel, we were advised how to resolve the temperature problem. March 18, 2014
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