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Rated 4.3 out of 5 by 257 reviewers.
Rated 5.0 out of 5.0 by Recommend this hotel Try and get a room away from the traffic going over/under the bridge and you will get a good night's sleep Plenty of choice of hotel in the area, but this is the best value of all of them January 12, 2014
Rated 4.0 out of 5.0 by comfortabel bed a good nights sleep, easy and free car parking. the holiday inn express dartford, is also close to the Dartford Crossing and is very convenient. it is prferebale to obtain a room at the rear iof the hotel as thsi is quiter, as the traffic on the motorway side can be noisy. however agood hotel, with easte of check in January 11, 2014
Rated 4.0 out of 5.0 by Very good hotel with good parking and facilities let down by air condition With a slight repositioning of the air conditioning unit (or bed) and a bit more cooked choice at breakfast. I would have no hesitation recommending this hotel. January 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed The standards you expect from Holiday Inn and free wifi, good parking and convenient location. I expected it to be noisy but it wasn't. January 10, 2014
Rated 5.0 out of 5.0 by Sal Really enjoyed our stay whilst at BlueWater and Lakeside. Got an internet deal to stay at Holiday Inn, very pleased with the stay, friendly staff - had no prob whatsoever. Just 2 recomendations really, (i) it would be nice if there was a hot vegeterian option on the buffet - since sausages were being served but nothing to that level for vegeterians; (ii) the heater on the wall is too near the left hand side of the bed and heat cold often disturbs the comfort of the sleeper on this side. Perhaps, re-positioning the heater on the other side of the wall could be considered. Apart from that, well done Dartford Holiday Inn ... keep up the good work! January 10, 2014
Rated 5.0 out of 5.0 by Great value for money Great convenient location, comfortable room and very clean. January 9, 2014
Rated 5.0 out of 5.0 by Convenient location We stayed at the hotel because it was handy for Ebbsfleet. We were expecting nothing special, but the staff made us very welcome, and were very helpful. Angelika in particular went out of her way to help! January 8, 2014
Rated 5.0 out of 5.0 by Fabulous stay Both myself and my daughter stayed at The HIE in Dartford and loved the room, friendliness of the staff and would recommend this hotel to anyone, January 8, 2014
Rated 4.0 out of 5.0 by Clean, good service hotel This hotel was clean and comfortable, ample parking and easy to get to just off the motorway before the Dartford Bridge. The staff were friendly, there were plenty of snacks and refreshments available at any time. The only downsides were the breakfast was pretty limited (not real orange juice) and our room was right next to the front door which was good for smoking access but not good from a security point of view. January 8, 2014
Rated 3.0 out of 5.0 by Reasonable clean good value However the beds are uncomfortable with hollow fibre pillows and there is no room service . There are also no baths in the entire hotel It's good value but no bath is a complete no no for me . Also the heating broke down on the entire floor so we had to move rooms January 4, 2014
Rated 4.0 out of 5.0 by Great service and breakfast The breakfast supply needs review to really provide for vegetarian who will not take meat or pork. The breakfast should have varieties, such as fish and salads. The receptionists or the hotel has no room service. What if the resident has certain disability to come downstairs for iron and board? The room single chairs are not adequate for days of sitting in an hotel. Rooms should have relaxing chairs fit for both abled and disabled January 3, 2014
Rated 1.0 out of 5.0 by poor hotel poor hotel very basic as already stated in such a long survey January 3, 2014
Rated 4.0 out of 5.0 by Pleasant stay We arrived quite late in the evening, we were met by a very friendly member of staff. We went to the bar and again the staff were very friendly and helpful. Because we had a bit of a drive when we left the hotel, we decided to have a latish breakfast, unfortunately there were no sausages left in the hot breakfast area, and told there would be no more, a bit disappointing as we wanted a good breakfast before we set off. Overall we had a good stay. January 2, 2014
Rated 3.0 out of 5.0 by Okayish stay.... We checked in late evening & despite reception area not being overly busy we had to wait quite a while before staff paid us any notice. Our room was ok, we booked it early and got a very good deal. Breakfast was a disappointment,. everything in the breakfast buffet was finished & staff was not on the ball at all to refill. No trays, no knifes, no milk etc. Second morning the already limited choice was even more limited, natural yoghurt was not even supplied & only sliced bread was provided. I feel that more experienced staff should have a good look at the breakfast service. January 1, 2014
Rated 5.0 out of 5.0 by Friendly and efficient staff This is a very clean, modern hotel situated at a very busy junction of the motorway and overlooking the Dartford Crossing. It was ideally located for our visit to relatives in Dartford, and the room rate was very good considering the quality of the hotel. We were welcomed by an extremely friendly and efficient receptionist - the staff seemed happy in their work and seemed to genuinely care that we had everything we needed. If there was anything to fault it on, the breakfast wasn't great (no bacon, and only scrambled eggs), so I wouldn't dine there unless I was staying there, but that being said, everything was there that we needed and it was all clean and nicely cooked and presented. January 1, 2014
Rated 4.0 out of 5.0 by Comfortable Overall the hotel was good. Very busy at breakfast time . Breakfast at Milton Keynes was much better on choice. This may have been because we were there over the Christmas period. December 31, 2013
Rated 4.0 out of 5.0 by Comfortable bed. Enjoyed our overnight stay, Bed comfortable duvets excellent, Breakfast very nice. December 30, 2013
Rated 5.0 out of 5.0 by clean, comfortable and friendly Had a lovely couple of nights at the hotel, the family room was great and the children loved their first hotel experience. Only down side is the crazy roundabout you have to use to enter the hotel, it is madness! December 27, 2013
Rated 5.0 out of 5.0 by Friendly Staff Due to circumstance we had to extend our stay. The staff was very helpfull in helping us in our needs for the search of an hospital. Also they fully supported us on helping us with an additional night. December 13, 2013
Rated 4.0 out of 5.0 by A pleasant place to stay Highly recommended for a stop over, very pleasant rooms, staff and services. Couldn't fault it. December 12, 2013
Rated 4.0 out of 5.0 by Great Service & Location Very friendly and welcoming staff. The rooms are clean and the beds comfortable. The hotel is very well situated for business and shopping at the nearby Bluewater or Lakeside malls. December 11, 2013
Rated 4.0 out of 5.0 by Business Hotel Good location for getting around East London. Food is pretty standard, breakfast is basic, free parking. Staff very helpful. December 9, 2013
Rated 3.0 out of 5.0 by noisy dog comfy room apart from cracked tiles in bathroom floor. Dog barking all evening and during the night - never experienced barking inside the hotel before. December 6, 2013
Rated 5.0 out of 5.0 by Top Quality This is my favourite of Holiday Inn Express, whilst lot of workers and buisness people (like me) there pleasant and clean and the staff are ALWAYs excellent and friendly... November 30, 2013
Rated 1.0 out of 5.0 by Car Park During my stay some kind person decided to break off the two door mirrors on my new car Staying at this hotel has proved to be a very expensive experience - costing me over £1000 to replace the two door mirrors plus the danager of having to drive over 200 miles without any mirrors to get home If you stay here park near the front doors!!!!!!!! November 29, 2013
Rated 5.0 out of 5.0 by Comfort at a very affordable price Stayed here for 2 nights with my partner in a double room with a sofa bed. The room was a decent size with a desk and kettle. Bathroom was spacious with quite a big shower. I was very pleased with the warmth of the water as it got hot instantly for both my morning showers. The breakfast buffet service was great, serving both hot and cold food. There is even a separate desk on the way out for you to take away some breakfast for 'on the go'. There was a selection of muffins and pastry and even cups to take away hot drinks. Great idea which saves you having to sneak away a muffin as a treat for later! We were greeted by friendly staff each day too which makes a nice difference. I would definitely recommend this as a 'cheap and cheerful' place to stay in. Perfect location for shopping because Bluewater shopping centre is not far at all. We actually stayed in this holiday inn with the intention of spending a day out shopping. There is a cinema and restaurants in Dartford town centre too so enough to keep you busy for a weekend. Overall, I think our stay was good value for money. November 28, 2013
Rated 5.0 out of 5.0 by Excellent service and considerate staff and facilities Rooms are clean, spacious, comfortable and well equipped. The staff are friendly, accommodating, considerate and helpful and the ethos of the organisation is outstanding. Nothing was too much trouble and I have never stayed in a hotel before that allowed, even encouraged eating your own food. They even offered to get take-aways delivered late at night. I will definitely use Holiday Inn Express whenever possible. November 28, 2013
Rated 4.0 out of 5.0 by Great place but the breakfast needs improving We had a lovely stay and were well looked after. The beds were super comfortable and we all slept well. However the breakfast was really below standard, even the coffee was barely drinkable. November 27, 2013
Rated 4.0 out of 5.0 by Lovely stay. Great place to stay, room very clean, neat and tidy. Good size tv, staff very friendly and happy to help. Very comfy bed. Very clean bathroom/shower. November 20, 2013
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