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Rated 4.3 out of 5 by 288 reviewers.
Rated 4.0 out of 5.0 by Lovely stay. Great place to stay, room very clean, neat and tidy. Good size tv, staff very friendly and happy to help. Very comfy bed. Very clean bathroom/shower. November 20, 2013
Rated 4.0 out of 5.0 by Good Staff - Good Breakfast Room smelt a bit musty on arrival but other than that experience was good. Staff very helpful and better than average Holiday Inn Express breakfast. Close to Bluewater/Lakeside and Brands Hatch. November 14, 2013
Rated 5.0 out of 5.0 by Good value for location Very close to Dartford crossing but you wouldn't know it, no noise. Beds were comfortable, room was clean, and had a very nice shower, we paid a fair price for we got. My only con was the breakfast selection as there was only 1 flavour of yoghurt out and there was a very limited hot food selection. November 13, 2013
Rated 4.0 out of 5.0 by Quiet hotel with free breakfast, wifi and parking Rooms are very quiet despite the fact that the hotel is situated just off the motorway. Breakfast is ok: it is basic but it has all you need. Good connections to London by train from Bradford. One con is that you need a car or taxi as there is nothing within walking distance. November 6, 2013
Rated 4.0 out of 5.0 by Finding the Hotel We had a very plesent stay at the Holiday Inn. The only problem was finding the Hotel. I think a few signs posts on the roundabouts would not go amiss. November 6, 2013
Rated 3.0 out of 5.0 by 95 year old Wheelchair user's perspective We stayed on the ground floor in an accessible room. Accessing the room along a corridor of 4 doors 2 opening a different way to the other 2 was a struggle for the person pushing my chair.Although a member of staff saw us they didnt offer to help. The room had a blower over one of the beds. If we put the heating up the blower would blow stronger it is not good to have air blowing over your head. The shower seat was very low. Good for a child but not for an adult. The raised toilet seat was excellent. Some of the staff started clearing breakfast food away before 10am.It was only 7 minutes to 10 but if you are offering a service up until 10am it should be there until 10am. November 2, 2013
Rated 4.0 out of 5.0 by Great location I will definitely use this hotel again in future. Only negatives, bed a bit small, prefer king size and it was a standard double. Shower plug was totally blocked so shower was overflowing, breakfast items ran short one day. But, overall it was a great stay and the food in the restaurant in the evening was good. October 24, 2013
Rated 3.0 out of 5.0 by Strange breakfast service The hotel is adequate for a few nights stay and have stayed here before. My one complaint is the offhand manner in which I was treated by a member of staff at breakfast. On previous occasions the hotel has provided trays Thor the buffet breakfast but on this occasion I could not find them so asked a member of staff. He in a very condescending manner advised that that they had been withdrawn to cut out waste. I find this a very strange decision as I cannot see how this eliminates waste and must fact create more work for the staff as they now have to clear the tables whereas before guests returned all the dirty crockery etc. stacked on the tray to a stackable trolley. The member of staff could not explain this and gave the impression of not caring and treated me as an annoyance. October 23, 2013
Rated 4.0 out of 5.0 by Great overnight stop Nice hotel to stay at if you need to be in the area. Room was clean and modern and the aircon worked great and the room was lovely and cool on arrival as we had travelled from Central London by car in temperatures of 30C plus. We opted to pop into Dartford Town for a meal and enjoyed the Dartford Greek Taverna. The following morning the free hotel buffet breakfast was very good value and reasonable quality. Have stayed before and would stay again when in the area. October 22, 2013
Rated 5.0 out of 5.0 by Wonderful surprise! After a busy day shopping at Bluewater with my 2 daughters (11 & 12), this hotel was a good place to rest :-) It is conveniently located near the Mall (at the beginning of the Dartford bridge - M25) but beware of the traffic between 4 and 7pm. It might just take you a little longer to get there. Swift check-in, friendly staff and clear explanation. Our room was on the second floor, rear of hotel (so not facing the Dartford bridge!) as I asked for "quiet" room because my daughters are not used to so much traffic noise so would not be able to sleep. Small room with made up extra sofa bed, bathroom with shower (no bath!), flatscreen tv and desk. Room/bathroom was very clean but beware, they do provide soap but from a dispenser inside the shower. Great idea, but soap/hairwash in it is not my choice so I recommend bringing your own. Breakfast was "free" and plenty of choice but it was rather messy. Spilled eggs, fat from the sausages (no bacon), coffee, milk etc Coffee was unfortunately undrinkable so I was please to get a good strong espresso at the Mall. Hot chocolate was according to my girls: delicious! I would certainly recommend this hotel when you can find a good deal via their own website but do not expect anything extra when you are a Priority member/IHG® Rewards Club Member. October 18, 2013
Rated 3.0 out of 5.0 by Breakfast service could be improved Hotel is a standard HIE property and is a bit dated, but clean and staff are friendly and helpfull. Only comment I have is that the recent removal of trays to use at the breakfast self service is not an improvement, it causes you to have to walk up and down between breakfast bar and table numerous times before you can start on your breakfast and causes more congestion. It also stops you from returning the dishes to the trolly, causing additional work for the housekeeping staff and it takes longer for a table to become available for the next guest. October 15, 2013
Rated 5.0 out of 5.0 by excellent location Ideal location for Bluewater and being just South of the Dartford Bridge was a suitable overnight stopping point when travelling from the North of the Country. All amenities were very good and for a first stay I didn't have any problems. October 7, 2013
Rated 4.0 out of 5.0 by Spacious room and good bathroom The hotel can have articles safe box.early check in and late check out essential.safe deposit in the room essential and good relaxing chairs for couples. October 5, 2013
Rated 5.0 out of 5.0 by very quiet and comfortable place to stay. couldnt belive how quiet it was as soon as we walked through the door. Room and shower room clean and tidy. Deffinatley recommend this hotel. October 3, 2013
Rated 5.0 out of 5.0 by super hotel We came in late and the staff received us with a smile. We were a group and had been able to make some changes when checking in. Super soft bed spread enough space in room. And the breakfast was also varied. would definitely recommend and stay back at this hotel. October 3, 2013
Rated 5.0 out of 5.0 by Great hotel and staff The staff are excellent and very helpful and our room was lovely, it was clean and so relaxing, would stay there again October 2, 2013
Rated 5.0 out of 5.0 by Good nite sleep very helpful staff, clean and tidy rooms breakfast was ok October 2, 2013
Rated 3.0 out of 5.0 by OK accomodation but poor front of house service (again) Standard Holiday Inn Express room and breakfast which is fine. Location is convenient and room rate good. Have stayed here twice and what has let it down on both occasions has been the front of house service. The first time they managed to forget my family's meal order and even after constant enquiries at the bar only eventually admitted that the order hadn't been placed with the kitchen after an hour or more had elapsed. On this latest visit I arrived at 9:20 pm to check in and because of another customer I was made to wait around at reception without anyone dealing with me or even acknowledging my existance. The other customer even said for them to deal with me first as I was just checking in and the lady on reception refused, saying "no I'm dealing with you"! When I finally got checked in I was greeted by the welcoming statement that she hoped I'd eaten because the restaurant was now closed ! Luckily as this was brief stopover and I had already eaten it didn't matter but in comparison to other HIExpress I stay at, the customer service at this one is very poor. Maybe you need to get a few more staff. September 26, 2013
Rated 5.0 out of 5.0 by Excellent Stay Our second stay at this hotel and yet again an excellent stay. The hotel is clean and welcoming with attentive and professional staff. When I need to stay in the area again I will go back to this hotel and also recommend it to friends and family. September 25, 2013
Rated 5.0 out of 5.0 by Very Impressed and would stay again Overall we were impressed by everything. From the flexibility and professionalism of the staff, to the clean and comfortable rooms and the good breakfast (which we thought was very good with a good enough selection) It was very useful having a hotel close by to the competition we were attending, and I must add a big thank you to the receptionists who helped us find somewhere to store our sports equipment safely overnight. One small bad point was that our rooms were close to the stairs and there was a noisy extractor fan going all night in the stairwell. There was some background travel noise, as the hotel is quite close to the Dartford crossing, but it wasn't a big problem overall. September 24, 2013
Rated 5.0 out of 5.0 by Clean and comfortable room. Great service, and clean and comfortable in public area as well as room. September 20, 2013
Rated 5.0 out of 5.0 by Amazing A group of 10 of us stayed at the hotel because we had a wedding nearby. The staff were amazing even when we were in the dining area at 11 pm getting pizza delivered, they provided us with plates and cutlery. Once we had finished they even told us to leave the boxes there and they would clean up. I was so impressed with their customer service I would certainly go back. September 16, 2013
Rated 5.0 out of 5.0 by friendly staff i stayed at the holiday inn express dartford and found all staff to be very friendly and helpful. i have never met so friendly staff at a hotel before, Liam,Martyn,Gina,Louise,Tiffany and Joanne are the most helpful hotel staff i have met and will be looking forward to meeting them again. September 13, 2013
Rated 5.0 out of 5.0 by Great Service The staff and the accommodation was excellent all members of staff were very attentive extremely help full the accommodation was very clean and for a quick stop over very reasonably priced I have used this for business on several occasions and have to say one of the best. Thanks to all the staff especially Liam Furthermore road links are excellent straight on to the M25 or the A206 and the A2. September 10, 2013
Rated 5.0 out of 5.0 by Great staff and hospitable stay We have stayed here twice over the last month and the service from the front staff was beyond expectation. They were extremely helpful with faxes and emails which saved us a lot of time. The room was quiet and the beds very comfortable. Rooms at the back are quieter as the Dartford tunnel can be a little noisy. Good breakfast too. Will stay again as it is perfect for the M25 and Bluewater. September 9, 2013
Rated 5.0 out of 5.0 by Best hotel deal we've had I've given full marks as I cannot think of anything to complain about really. It was a great relaxing stay - top notch quality considering the price paid. September 6, 2013
Rated 4.0 out of 5.0 by Clean room and environment I stayed in room 204 b/w Aug 22 and Sept 1, 2013 with 2 of my children aged 12 and 10 yrs. The room was always clean, no space for the chair to be used around the desk, no fridge in the room, the A/C did not function the last three days and i complained to the front desk twice but nothing was done; during my 10 day stay, the lift only worked for about 4 days. The worst day was when we were checking out, i and my children aged 10 12 yrs, had to manually carry about 9 luggages from level 2 to ground level, one lady assited us but got tired halfway and left. September 5, 2013
Rated 4.0 out of 5.0 by Pleasantly surprised.... If you need somewhere to rest your weary head for the night this Holiday Inn will tick all the boxes, and if you reserve the room in advance, cheap as well. There were ample spaces in which to park our car and these were situated right outside the reception. The staff were pleasant and very helpful when we were checking in. They explained that the lift was out of order, this was not a problem to us, however a group with numerous cases or bags would struggle. The food was acceptable, served promptly and hot. The room was very clean, air conditioned and comfortable. The night was undisturbed, no adjacent room doors slamming, which is unusual. Breakfast was good with a variety of hot foods, cereals, yoghurts and fruit which should cater for just about everyone. This would be a place where I would stay again when in the area and I am looking forward to trying other locations in the future. September 2, 2013
Rated 5.0 out of 5.0 by Quality service from the moment you go through the door. Quality service from the moment you go through the door. This hotel has excellent staff who are really friendly and always try their best to assist. The reception staff are most welcoming and when they can are happy to talk to you. When I am in the Dartford area I look forward to going to this hotel. I personally highly recommend it. September 1, 2013
Rated 5.0 out of 5.0 by Dartford Holiday Inn A little slow at checkin but unable to fault anything else, nice to receive a call from reception to check I had everything I needed and then welcomed me to the hotel. September 1, 2013
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