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Rated 4.2 out of 5 by 326 reviewers.
Rated 5.0 out of 5.0 by Front desk staff the best My daughter and I arrived around 11pm after a long, but wonderful day at the Epcot Food and Wine Festival. We were dead on our feet and ready to pass out. My daughter was in her pajamas and about to go to bed within 10 minutes of our entering the room. I was working on getting everything tidied away for the morning when a GIANT cockroach crawled across the desk. I'm sure it was not actually fist sized, but it seemed that way. The problem was not that there was a cockroach. We are from Florida, we know that no matter how often you spray, there will occasionally be one. That was no big deal. The problem was that while I was finding a shoe to kill it, it disappeared. So while I would never be upset at a hotel for having a cockroach in a room, especially a ground floor room like we were in, I knew I wasn't going to be able to sleep knowing it was on the loose. So I hustled my sleepy daughter to the front desk and said HELP. The clerk was horrified (much more than I was) and immediately offered to change our room and upgrade us. I didn't care about an upgrade, a downgrade would have been fine, I just wanted to move. She upgraded us to a King Suite anyway, and that was very kind of her. For the record, we have stayed at this hotel many many times, and have never seen an insect of any kind previously. We will be back. P.S., extra thanks to the breakfast staff! My daughter loved that you gave her a couple lollipops. If you wondered what happened to all the scrambled eggs, that was her. October 7, 2015
Rated 5.0 out of 5.0 by Great service, super clean Newer hotel that is super clean and smells great when you walk in the door. The rooms are spacious, modern and very nice. One of the best things what the superub service in the dining room in the mornings. The breakfast was great and Evelyn, that worked breakfast was extremely nice and addressed my kids by name each day and was very personable. My girls loved her. Also this property was only 9 miles from the front gate of Disney which we visited for 7 days! Good service goes a long way with us! We'll be back! October 7, 2015
Rated 4.0 out of 5.0 by Very Far with Equal Price. Very Far, Very Quite. I recommend to use the other hotels which is near to Orlando city with almost equal price. October 5, 2015
Rated 5.0 out of 5.0 by Clean Room Clean Room. Would recommend staying at this hotel to people traveling to the Orlando area. September 26, 2015
Rated 5.0 out of 5.0 by Great Service Enjoyed my stay here. Very comfortable. I would definitely recommend this to my friends September 24, 2015
Rated 4.0 out of 5.0 by Clean Room but small maintenance issues The most important thing to my family and I was the clean room and friendly staff. The only complaint, and this is small, my daughter's favorite breakfast item, the do-it-yourself waffle maker did not work. This was interesting as this was the second HI Express in a row that this happened and thoroughly disappointing my daughter. But overall, the hotel was clean, had a friendly and diverse staff, and we had a nice and comfortable stay and was actually cheaper than a couple of other hotels. September 23, 2015
Rated 5.0 out of 5.0 by Great service! Great experience in Holiday Inn Express, nice, clean, friendly staff. September 21, 2015
Rated 5.0 out of 5.0 by Great value for price We needed a hotel in this area at the last minute and got a great deal. We were pleasantly surprised with the cleanliness and convenience of the hotel and friendliness of the staff during our stay. September 9, 2015
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