Rated 4.0 out of 5 by 154
Rated 4.0 out of 5.0 Business
Great place, located close to the highway and not in a very busy area but close enough for catching different restaurants.
I had stayed in this hotel couple of times and the last time that i stayed, i had a big issue with the phone in the room which didn't work and were not able to fix it. The said that they need it to wait for the telephone company guys to fix it and it might take a week or so. But as travelling internationally and for business, i normally just stay 2 to 3 days, so it affects. Also, sometimes the wifi is very unstable, which i think now in this generation is a must. So i would recommend to increase the speed and routers for wide range to be used in the hotel.
I rated the staff aver. it is due to the personal there, somewhere really really helpful and some errr...
Overall, i will stay there again due to the location but i hope they improve the above.
October 22, 2014
Rated 5.0 out of 5.0 by gmal53 Football Weekend
Hotel rooms were great and the breakfast very good.
October 16, 2014
Rated 5.0 out of 5.0 by Penny B Stay before the Cruise
We liked the pick up from the airport that was complimentary along with the complimentary breakfast. It was a great place to stay before our cruise.
October 14, 2014
Rated 5.0 out of 5.0 by kooldaddy1 Comfortable bed and great room.
Excellent room and clean. Staff was friendly. Billing was accurate unlike other location on Marina mile blvd.
October 9, 2014
Rated 5.0 out of 5.0 by TRIPOCHAS EXELENTE HOTEL
EL HOTEL MUY BONITO ,MUY SILENCIOSO,PUDE TOMAR CAFE A TODA HORA,LAS CAMAS MUY COMODAS AL IGUAL QUE LAS ALMOHADAS,EL SERVICIO DE RECEPCION ESA NOCHE EXELENTE Y MUY DECENTE Y SERVICIAL.UNICA FALLA QUE MATE UN PAR DE CUCARACHITAS QUE HABIAN....LO COMUNIQUE AL DIA SIGUIENTE A LA RECEPCION Y ME DIJERON QUE IBAN A LLAMAR A LA GENTE QUE SE ENCARGARA DE ESO.LOS CUARTOS SON EXELENTES Y YO PIENSO QUE CON U8N POCO DE FUMIGACION O CON SENSORES ELECTRONICOS NO HABRIAN CUCARACHAS DE LAS CHIQUITAS.PERO EXELENTRE HOTEL Y ES EL QUE BUSCARE A DONDE PIENSE IR DE TRABAJO O DE VACACIONES.
September 29, 2014
Rated 5.0 out of 5.0 Very Pleasant Stay
Hotel was conveniently located just off of I95, staff were all very sociable and friendly. Room was comfortable, everything worked. Breakfast was typical, nothing to write home about, but fresh.
September 25, 2014
Rated 3.0 out of 5.0 by David490 Management Problems/ comfortable stay
Decent place to stay if you pay cash.
No upper management available to resolve changes in charges.
Staff was friendly at check in. Uncooperative and evasive when a problem arose.
Management totally unavailable for three weeks. (Informed on the telephone after numerous attempts to reach a decision maker, that there was not a Manager on the property until the end of the month
September 24, 2014
Rated 3.0 out of 5.0 by David490 Lack of Management/Ineffectual Communications
After staying at this property numerous times over the past 3 months on business, I had a problem with a cancelled reservation.
After booking a 2 night stay , my business was completed in 1 day. I followed policy and called the front desk at 9:30AM to inform them I had checked out and would not be staying for the second night.
My account was charged for the second night. I called the Hotel to make the adjustment to the card.
No one at the desk could help me, I was informed I needed to speak to the Manager. For two weeks I have called and left messages for the Manager. Today I was informed the person who took the cancellation is no longer with the company, and there is not a manager available until the 29th of September!
I have enjoyed my stays at this Brand for years, and have always found the staff friendly, courteous, and helpful.
It is so disappointing the Upper Management/Owners are not measuring up to the IHG standards promised.
I received good service from the Staff, but no service from the Management. Being an IHG member has served no function.
September 23, 2014