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Rated 3.8 out of 5 by 92 reviewers.
Rated 5.0 out of 5.0 by Need more attention in the breakfast area No one attending to needs at breakfast. Coffee runs out and There is no one replacing it until someone complains to front desk. Pancake machine not working correctly. Napkins gone and not refilled. Eggs ovecooked, burned on edges and not warm When it was Comfort Suites there was no problem February 26, 2014
Rated 3.0 out of 5.0 by Priority Club Member Was not greeted as a Priority Club Member with its amenities, did not have reservation for a handicapped Room as requested ready on the first floor, breakfast was ok February 22, 2014
Rated 4.0 out of 5.0 by Friendly service The shuttle service for the airport was quick. The breakfast was good. Very friendly service . February 15, 2014
Rated 5.0 out of 5.0 by Great staff and location We booked this hotel last minute not knowing anything about it. The staff was so polite and nice. They were helpful with directions and suggestions. The hotel is a standard Holiday Inn; however, the parking lot is small (only one row the perimeter of the hotel). We had a rental car and discovered the location of the hotel was within 15 minutes of the beach, great shopping, and food. I would stay here again and recommend it to you. February 10, 2014
Rated 1.0 out of 5.0 by extremely poor service I will never stay in this hotel or any other hotel owned by this chain again! We booked & paid for our room several months in advance. We called at 6PM to say our plane was late. We arrived at 10:30PM & they had given our room away. Unbelievable! They put us in a lesser quality room & would not give us a discount or do anything to make it right. Totally unconcerned as they were full. The next day they put us in the proper room & were supposed to transfer our luggage from the other room. We went out for the day. Upon our return we found no luggage in our new room. We then had to go retrieve our luggage from the other room ourselves. There we found the door unlocked with all our luggage inside. OMG! We returned for another night 7 days later to find the same quality service. Our room was not ready as we arrived early at noon. They said the room would be ready at 1PM. We went to lunch & they said they would call us which they never did. We called at 1:30PM & were told another 30 min. We arrived back at the hotel at 3PM which is normal check-in & the room was still not ready. It is obvious this hotel has concern for their customers. January 26, 2014
Rated 3.0 out of 5.0 by Comfortable Bed and Close to FLL Airport,Bad breakfast experience Overall good hotel. Great location to airport. Bed's were comfortable. Main complaint was breakfast. Didn't have enough staff to cover breakfast traffic. First morning of our stay went down for breakfast.....Everything was out.....Not even any paper plates. One person trying to cover area was not enough. She was trying to restock buffet, but couldn't keep up. Pancakes were coming out of pancake maker with nothing to catch them.....they were dropping on the counter. We left and went down the street to McDonald's for breakfast. Stayed 3 nights and was not happy to add a additional $15.00 a day for breakfast ......when we should have been able to get it at the hotel. January 7, 2014
Rated 5.0 out of 5.0 by GREAT HOTEL THIS HOTEL IS VERY NICE, I ALWAYS STAY HERE WHEN IN MIAMI, THE STAFF IS EXELLENT AND ARE ALWAYS WILLING TO ASSIST IN ANY WAY THEY CAN, I WOULD DEFINITY RECOMMEND THIS HOTEL TO ANYONE LOOKING TO RELAX AND GET VALUE FOR THEIR MONEY. BUT THEY CAN WORK ON GETTING A BETTER BREAKFAST MENU BUT THATS NO PROBLEM BECAUSE THERE IS A GREAT BREAKFAST SHOP NEARBY WHICH OPENS FOR LUNCH AND DINNER ALSO. January 6, 2014
Rated 4.0 out of 5.0 by nice hotel we use this often when we fly into FTL. Nice folks, clean January 2, 2014
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